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Adrian B
Customer Reviews for Martin Sales and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had some trouble taking pics in the app but the business owner that rented the U-Haul to me helped me out by doing it on his personal phone. I'd definitely rent again from this location/U-Haul.
Aimee RThe gas gauge read an 1/8th of a tank upon check in. The truck was actually on empty. I added $25 gas at 1st gas station I came to which put it at an 1/8th of a tank after driving my total of 7 miles. I was worried it wouldn't make it to the gas station when I picked it up
ALEX WIt was a very casual and comfortable experience. There was a tiny spot of a dribble of someone's drink or something in one of the consoles compartment that could be easily missed but other than that the vehicle was in great shape. Again, it was a good experience!
Laura TGet the app working better
otto kI can't think of anything. My U-Haul agent was very considerate and nice.
Rachael HCheck the equipment for leaks and maintenance issues.
Kelly DGet better trucks with windows that seal better and less cabin noise which also drive steadier than your current trucks.
Chris MI returned this U-Haul to you at 7:00 pm on Saturday 11/19/22. Why am I being charged for an additional day? Your receipt is showing returned in 11/21/22 which isn't true. I also have my own full coverage insurance and I told the Agent I didn't want any additional insurance. You need to adjust your bill to the correct totals or I will report you to the Better Business Bureau. I also have the picture I took at the time i returned the U-haul and it is dated for 11/19/22!
Barbara GLocation yes uhaul no. I reserved a 26ft truck for 9am. I received a call saying not going to be available. Then I was sent to 4 different places to pick up smaller trucks each time was told not available. Finally got a 15ft truck and had to make 2 trips instead of the one that the 26ft truck would have taken. Very disappointing experience
JOSEPH SWe had to check the uhaul in online because we didn't make it to the return facility before they closed. The final fuel level was the same as when we picked it up, however they wanted to charge us $10 for fuel. I disputed the charge and it said a customer service rep would call me the next day. The next day I got an email with the "new" rental contract showing the $10 fuel charge without ever having spoken to the customer service rep who was supposed to call.
Robert HOnline check in allowed us to spontaneously clean out a storage unit after hours. So convenient!
Bryan WThe area we was in made the process of receiving the truck and returning the truck was unreasonable because the service was terrible and wasn't allowing anything to go threw of it did the process was extremely slow
Admiral BWatch out for any extra charges!!!!!
DILLON LVery clean and nice place and employee was very professional. My 3rd. time there for truck rental.
TERRY JTruck was very beat up didn’t run very well looked like it had been wrecked
Ivan BCan't think of anything. Everything went smoothly. It was a short day trip.
Michael NI feel I was overcharged. And checking the truck back in was problematic.
Luke CTruck was out of alignment and caused excessive vibrations throughout the trip. Can had drink spill messes on the center arm rest. The truck seats were comfortable and the truck's power was sufficient for the trip so bar all bad.
adam fBecause you guys didn't have a truck available in the location I selected I had to add an extra 16 miles of driving which cost me more. I think it's a little ridiculous that because you guys don't have your shit together I have to be inconvenienced and pay more. You could at least waive the extra mileage since you were under prepared to service a customer
CODY SDrop off location was closed due to be a holiday weekend. But there was a drop box & the U-Haul app was excellent in walking me through returning the Truck.
MICHAEL SWe were charged an additional fee for going over our mileage. This location was not the closest for drop off. Not Evansville's fault, its Owensboro's fault. However Evansville could have been more helpful, told me it would be a $16 up charge because we went over in mileage but ran my card for $23. I will find a different service next time.
ARIELLE DTell the customer the description of the place it doesn’t have uhall truck sound there, but that where it need to be drop off
BEDJAMIN JDon’t make me run all the way across town to get a truck and have to pay for the miles that I didn’t need to drive
Timmy RThey were very helpful
Thomas BI rented a dolly and did not receive one. The side mirrors on the Van were broken and did not stay in place. The driver's seat had hair all over it (looked like pet hair).
Jessica EIt was not explained that my $14 for insurance was by the day not a one time charge like I thought. The agent at the Columbia location was awesome. But no reimbursement for full tank when 5/8 was required.
Beth CYour customer service professional was wonderful! Great service! We will definitely go through that business if we move again! Thanks for everything! You're appreciated!
Kayla Bcustomer service was excellent! Every single person that we spoke with was excellent
Christopher WHad a smooth return experience
Shawn WVery helpful and professional staffing. Have not rented truck in decades, had to do a two hour move of small amount household goods. This worked out very well. Impressed by fact that you can pick up and drop off and multiple convenient locations.
Ronald DVery friendly
Chad CWell it wouldn’t be changing anything at the location but you should definitely look into doing something about the fact that when I had to call in to return my truck I was placed on hold for over 40 minutes Meanwhile I call and talked to a human three separate times all while waiting for a human to check my truck in
Mark SWe requested a dolly and we did not have it
Cathy iI regretted renting it due to not checking with A friend to help. When I tried to return it shortly after, I could get no refund. It all worked out the car was picked up and delivered on the car dolly. The lady in charge of Martin declined my refund the man working was helpful. Be sure you can use it before you pay. No refunds.
FRANK Crental process was very time consuming took me 45 minuets to get checked out and on the road
Mike WTheir service was great. However, getting through to u-haul was horrible. I was there for an hour because of slow response and trying to get the correct pricing through tablet/internet.
Myron KTried to send us out if there with no turn signal!! Was told we "might have wrong trailer "...??? How are we suppose to know if they don't!!'...Had a blow out on same trailer!... sounds like this trailer should of never left the lot!!! Waited 3 hours for help!! Picked it up with less than half tank of gas then when we returned it on other end with that same amount in it we were called out in it being returned with out a full tank!!! We ran around this area fro yo find drop off location only to be turned away because we were given wrong information on stop off instructions!! When we first contacted uhaul and gave them information on our move we were misguided for truck space and ended up having to rethink and regroup with our move plans .... the day of causing more stress!!.. We had to make arrangements to haul another trailer.. more cost to ya than if the accuracy of our needs Willy's of been determined better!! NEVER AGAIN U HAUL.. oh I forgot to mention the chains were dragging the ground and when I brought it to their attention I was told they are suppose to be that way!.. Really??.. I realize there needs to be slack in them but to drag the pavement for 750 mile trip would cause damage to them and could spark and cause a fire!!! Gahhhhh!! Listen to me people!! Owner was terrible he is one trying to say signal lights would take too long to fix?? When I insisted then they magically fixed it??? He was very unfriendly and not very communicating.. His help was excellent though!!
caylin bLot was small and hard to find
Nathan MThe guy told me to park on the street which I did. Then called and said I was in the wrong spot once I reached my destination causing me to have to drive twice as far thus having to pay more on mileage.
Roberta PMartins went above and beyond in providing service; the truck was actually inside being warmed up as the outside temperature was 20. Their ease of check out was exceptional as well
Kevin BI reserved a 10ft truck and it was not available and then I was charged the difference for the upgrade to the larger truck.
Emilio VService rep. was poorly trained and confused. Took my drivers license to copy and failed to return it. I discovered I didn't have it when I arrived in Salem IN. I called and he discovered his mistake and said he would mail it to me. I am concerned for I am flying out of town at end of week and will need my license for I.D.
Dennis MNo improvement needed. Keep everything the same
earl nGreat service
Alexander R