Convenient, easy and friendly.
LOU G
Customer Reviews for Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I ordered 12 moving blankets and was charged $10 for them and they were not in the truck. Otherwise not a horrible experience. Would love to get refunded for the blankets
Matt LThe uhaul smelled horrific of cigarette smoke, and when we arrived, they had no idea if we would even have a truck. another gentleman showed up at the same time for a truck and he was told "well just give you this one since you're here" which may have been our truck, but who knows. The woman at the desk was extremely friendly, but unfortunately, twice, belittled herself for "just being a woman". She needs more confidence and maybe not let the guy looming over her the whole time making sure she does her job right, have any say in her as a person. If she had help, she couldve had the uhaul cleaned so we wouldnt smell cigarettes the entire move, but unfortunately, in her own words "shes just a woman". Very sad.
Eileen Bthe staff working were wonderful
BOBBI HThe UHaul bldg was just a shed, which was a little odd, But with that said, the lady was super nice and customer service was excellent!
KARLENE MSo kind and helpful! 🩷
KELSEY SVery friendly and easy to pick up and drop off
Raul RVery helpful, would definitely recommend
Kevin MStill waiting on my refund still not on card
tammy hNo locks on trucks, no keys anywhere to be found. had to call support and didnt even get a truck. this location doesnt know what they are doing nor how to set up their own business, resulting in support herself saying so.
Krystal HThe lady that helped me when there to pick up the truck was fabulous, warm, and courteous. My time and communication with her exceeded my expectations. She also gave great suggestions as well when returning the truck.
Phyllis RThe staff at Martinas were warm, gracious, accommodating and made checking out the uhaul - and checking it back in - very simple and easy. A much, much needed and appreciated touch on what was otherwise a very stressful move (based on all the details on my end). THANK YOU, Martinas (and U-haul) . . . for being a very supportive, easy part of what was otherwise a rather stressful few days.
Gary HNo personnel on site. We paid for 12 moving blankets. They were not on the truck and it was dirty with trash debris in the back. I took pictures.
Julie TVery friendly no changes
dino cDidn't have the dolly I ordered even when we talked to them and they said it was loaded. This made the move a lot more difficult. The truck was extremely dirty I was in a hurry so I didn't have time to take and load them because they didn't change my time for after hours pick up. Had to call to get assistance checking out because the rental had timed out Windshield was dirty and inside tire was low
Roland MThe receiving business was closed for the day and the location to park the returned truck was not clearly identified. This location was in an out of the way place. The original return location that I chose when I booked the reservation was in a more accessible place.
EDWIN SGreat customer service! Will be back!
Christopher BThe management was incredibly rude. I had my rental for a week the woman called the day before I returned it didn't introduce herself or anything but said I would have a warrant for the Uhaul I rented for that period and www certainly charged for. I will never deal with Uhaul again due to this women's unprofessionalism.
jasmine GI was happy with the little U-Haul store. There were adequate signs, leading me to the office and to the place for returning equipment, and there were chairs for resting while other customers checked out.
Kenneth FService was friendly and expedient. Would definitely rent from them again!!
Kariem AAll good.
LOREN GVery helpful and lovely staff!
BELEN FWe love using this location. The lady is so kind and helpful. We def. will recommend and be using you all again.
STIRLING GExcellent customer service and a beautiful smile!!
CARLOS MRentals are managed by app only but there's extremely poor cell service at the location which makes app non-functional and no wifi available.
Audrey KUsing the U-Haul app to try to return the rental van with a complete disaster. The app would not take my password and it would not recognize Martina's as a drop-off site. This created a stressful situation for me and a lot more paperwork for Martina
catherine cThe location was great for me. Less than 3 miles from where I was going to use the U-Haul(r) equipment. Winona was very nice, competent, and helpful. She made check-out and check-in a breeze. Even offered me a cold drink when I checked in (It was about 90o). The equipment was brand new - less than 1200 miles on. Next time I need to rent, this is where I will go.
Philip LKeep up the great work
Howard SMight not recommending to a friend has nothing to do with the drop off location, but with U-Haul overall in the crappy customer service it was the absolute worst experience. Moving couldn't be any more stressful, especially when you're paying money for movers to fly to move you back to you to another state, your rental prices are exorbitant and through the roof such a ridiculous company, especially to not have the size I reserved over two months ago available
Gregory HIt was the perfect experience I love it so much ! Very friendly and fast
Donna CAbsolutely abysmal experience. Truck that was rented to me was not even on the lot. Code given to me to open locks to get truck keys did not work. No answer to calls directly to location. Spent over two hours on the phone with customer support between being on hold and testing multiple codes on lock boxes before finally getting into a completely different vehicle, which customer service then had to manually change all of my reservation info over to. Overall such a disaster that it not only will make me avoid this location at all costs, but possibly even UHaul as a company. Do not do business here.
Jesse FIn defense of the pick up location, I did not sign up to get my vehicle there. I signed up at my usual location, Swannanoa River Road, a large U-Haul facility. I do not know who changed it or why, but the change was very unwelcome. When I arrived, there was no one at the Old County Home facility to trouble shoot. For some reason, there was an identity verification problem on the App even though the App accepted my self photo and my driver's license photo. At no point was I told to resubmit a photo. Had there been someone present and on duty, I might have gotten some helpful answers. Instead, I got stuck in a bad verification loop. And, I had to call the help line. The keys were not in the right location. The key storage combination did not work, nor did the key storage combination for another customer who came there work. We were fortunate that a regional representative came by after we had been dealing with the location's problems for quite a while. He discovered keys in the back of my truck. It took all that to get me going, and I was under real time pressure already to get the vehicle to my house, where it was to be loaded.
Edward BI honestly believe some amount of the rental should be refunded to me. The van was dirty and had not been cleaned. The floor was muddy. The ability to get an internet signal was almost non-existent. I had to call your service center to get help.
Fred MThese fine folk completely screwed the pooch and provided awful service. Apparently the van I reserved was repossessed that morning - the heck that even means? - and nobody called me to tell me about it. I showed up at 1:15p for my 1:30p reservation and got told I had to go to a different location for a different vehicle. Not apologetic, didn't call me before to let me know, just shrug of the shoulders and so sad so sorry. These dudes were the worst. General Manager Chase was not apologetic or conciliatory at all.
Cory LBest place to rent a UHaul In Asheville.
William HYour online regisstration needs improvement where you put your birthdate sucks . The back back back is no good it kept restarting on me making me start all over I got carpo tunnel from it why can't you set up where people can type in the info much easier and faster
renee HSecond rental with this business and I would do it again if needed.
Gary RI made a reservation to pick up the trailer at another location, but he did not keep/honor my reservation. Luckily, Martinas had what I needed.
Mark PFriendly, efficient and prompt are three words to describe this location. We would recommend using them!
Gary RTruck was dirty and damaged. Box was not clean and smelled like manure!
Pedro PThe woman who I got the equipment from was so friendly and helpful! I have rented from U-Haul many times, and she is definitely one of the BEST
Keith AEverything is great ❤️
Yolanda SIf it ain't broke, don't fix it. I can't think of a thing I would change at this location. Great customer service and quick rental. Will highly recommend. :)
elodia lCompany I rented from , excellent. So nice, personable and helpful!!!
Loretta FNice friendly lady and helpful. But I had to another location to buy 2" ball attachment.
Dimitri VI don't know what happened. I'm assuming the mileage wasn't checked before I took the truck. I only drove about 80 miles with the truck and was charged for 370 miles. Not happy
Benjamin HVery Good Experience
Daniel NI absolutely love this location the people who run it are great and genuine. Even take make time for you on there way out. Top notch everything no over selling you.
christopher sFantastic customer service and support!!
Billy RVery friendly person at the return. Easy process.
Patrick AI had some serious customer service issues with this trip. I actually would like someone from your customer service management team to reach out to me. I could not access the lock on this truck, it was not as described in the app, and it caused serious problems with my trip timing.
Haydyn JMaking sure the uhaul website works correctly for the representative!
Erica DMy only problem is with the app. When returning the vehicle, the app asks for a bunch of pictures of the vehicle. The app kept deleting one or all of the pictures during the process.
Edward SNothing. Great service
Denise DFriendly, easy checkout/in. I like doing business with kind people.
Rosemary RAgain, Uhaul switched the location forcing us to drive further. The people were nice but not the location an easier 2 mile drive from my house.
Melanie BAfter renting a cargo van here, I was over charged over $400. Martinas is refusing to reimburse me / denied my claim, even though they are the ones in the wrong. They charged me for 3 extra days of use and a wrong drop off location, equaling over $400+. I have called UHaul multiple times and have been assured the extra charged were an error on their part, but I just learned today that Martinas is now refusing to reimburse me. Beware of this location!
Justine P