I would like to see more drop off locations near to my moving site. I know that is not always in your power though.
Penny D
Customer Reviews for Maryland Ave Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Employees were really helpful and friendly great company to do business with!!!!
Heather DThis dealer was exceptional! The folks were really nice and helpful and I really appreciated their flexibility because I needed to keep the vehicle for an additional day. Will absolutely use them again and recommend them to other folks.
Jimmy SSo very helpful and kind.
james sAwesome mechanic there!
PHILIP BI did a self check-in after hours online. It was involved but efficient. Nice to know that after hours drop off can be thorough.
john lI wish they had different size trucks
Mark BThe app was not working n we had to call 3 times, the first girl hang up on us without making sure that it was working. We call back n the second lady that noticed that it wasn't working n put it in the system for me. The app needs to be more friendly.
valerie iVery quick and efficient. More excellent service.
Timothy MVery professional they made sure the lights where working. They also charged out a fuse to make sure the lights worked. Excellent service à la clientèle. Would recommend to others to rent uhaul from this location.
James WClearer process and instructions for after-hours pickup. We had a VERY difficult time getting the keys.
George GPersonnel very helpful, hooked up the trailer, made sure everything worked. No waiting. Young lady who registered me very helpful and knowledgeable. I used this facility before and will certainly do so in the future. Great experience!
David TCustomer service was amazing there. I highly recommend Maryland Auto Service for all your Uhaul needs.
William SCheck in was horrible
BRANDI BPam was great! Very friendly, professional and a pleasure to do business with.
William SBien
Stephen CThe entire process was as perfect as it could be. All staff at the location was extremely helpful and i will definitely use they're services again in the future. Thank-you!
Marleah Kfreindly staff quick checkout
Robert IQuick and easy, friendly staff! Uhaul.com should fix the website to make return easier though. Several links asked for mileage on a trailer rental which was confusing
Nicholas LLocal mechanic shop. The woman helped me out greatly by reserving a 15 foot moving van and tow dolly so I could get my vehicle home to Columbus, OH. On the rental day, the mechanic pulled out the van and hooked up the tow dolly for me. They also allowed me to go back to my hotel and get some things while it sat in the lot. Merci.
raymond cNothing that I see everything was quick and fast
rick CAlways rent from same location, great job
Jeffrey RExcellent service à la clientèle
Helen WThey were wonderful and very efficient to work with!!!! I would recommend them to anyone who needed a Uhaul service vehicle. Many thanks to Mr, Grubb and Pam!!!!!!!!
Lisa CFire every one of the idiots who designed your mobile app! It is not ready for prime time! It took four freaking hours, I say again, hours to finally get the stupid code to access the key to the truck I reserved. It took not one, not two, but three customer service reps to work around that stupid system you conned me into using. First, when calling to advise that the app does not work, I am advised that I have a 5-10 minute wait, but that I can request a call-back without losing my place in the queue, and when I select that option, I am told to expect a call back in 30 to 50 minutes! When I finally did get called back, I was told to hold for a customer service representative and then remained on hold for 50 minutes more! When I finally was connected to the very helpful, but ultimately powerless Kaitlyn, and was coached through using the website, not the mobile app, your website continually crashed, and when it wasn't crashing, your system was crashing. Your supervisors should also be fired for unwillingness to take any initiative at all to assist a customer in distress. The software you use cannot recognize the photo on a duly issued drivers license from the State of Maryland, even though it is the exact same document on file in your system. Finally, my partner called to try to reserve another vehicle at an open location, and THAT representative was able to manually override your idiot app and get us approved. Then, miracle of miracles, the app finally announced that everything was approved and that we were good to go ... except it STILL would not provide the needed code to retrieve the key from the lockbox! Only then, after two and a half hours of telling us she could not provide the code, did Kaitlyn verbally communicate the right code! NEVER AGAIN!!!! I believe I am owed a refund for all the trouble U-Haul has caused me, but do not believe you will ever make good on your false advertisements. So, I will be sure to always tell people to avoid your pathetic mobile app like the plague.
JOSEPH SEverything was perfect! Extremely nice and helpful
Brook OI had rented from another place 6 mo ago, had horrible experience. Wish I had come here first. This rental location was wonderful and very helpful. If I ever have to rent again, it will always definitely be this place.
JANEL WGreat service
FLOYD JEasy pickup and return and they took cash which is awesome
MARIA RVery friendly staff helped with all my needs would definitely recommend to family and friends
DANIEL MThe best U haul company in Cumberland, MD. Best service in a friendly atmosphere.
JAMES NNo improvement needed. Excellent service.
James NAbsolutely no complaints. The folks at Maryland Ave Auto Service provide excellent service. I knew that getting my U-haul truck from them would ensure that I was traveling cross-country in a vehicle that was ready for the long haul.
Rebecca VEven though the location was very busy with there normal business, they were very friendly, knowledgeable, and were very helpful, beyond what you would expect. Enjoyable experience.
Gary MThey were very friendly and helpful.
THOMAS ZThe staff was friendly and helpful. She took time to answer my questions, and thoroughly explained everything.
William FFriendly, courteous and very helpful staff.
STEPHEN KLocated in poor neighborhood
Philip Cthe windshield was dirty and the windshield washer fluid was empty. The after hours website was unresponsive and required a lot of human intervention. The entire after hours pickup process took me about two hours. This was not the fault of the location - rather the Uhaul website unresponsiveness was the issue
Daniel FThe woman (I didn't get her name) working at the location on 5/18 at 2:30pm was amazing. Very helpful and friendly.
Olen DDid not interact with the return store staff.
Michael PApologies for being late my Mother passed away this morning & had to b there
Tina LNice people who offer excellent customer service!
BRIAN W