Customer Reviews for Marys Place
(Concessionnaire U-Haul dans le voisinage)

587 évaluations

22556 Loyalist Pkwy   Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

(613) 392-2006

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 3h pm
  • Jeu - ven : 10h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 5/23/2022: 10h00 am à 12h00 pm
  • 6/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(613) 392-2006

22556 Loyalist Pkwy
Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 3h pm
  • Jeu - ven : 10h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 5/23/2022: 10h00 am à 12h00 pm
  • 6/2/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing needs to be improved, great experience here!

Adam B. 
Évaluation :
5

Good friendly And very fast Service.

Shirish P. 
Évaluation :
4

The fellas that worked there were helpful and knew what they were talking about. Would use them again.

David A. 
Évaluation :
5

Gary and Gary are very efficient and helpful. I would not hesitate to recommend them and U-Haul.

Kevin M. 
Évaluation :
5

The folks working today, we're fantastic! Explained all prices, went into detail about trailer, hooked me up and explained proper hookup for car I was going to hook up to the dolly. When I returned, I was greeted with a smile asked how'd it go and took trailer off of truck and wished me a great rest of the weekend. Great service!

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd N. 
Évaluation :
4

The drop off protocols were not explained very well, so I was a bit surprised and mildly inconvenienced when trying to drop off the trailer in Windsor. The rep was friendly, however, and all aspects of the pick up were fine.

Colin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie-Eve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne F. 
Évaluation :
5

I found this trailer to be excellent so layed out perfectly for towing I had a great experience would us again

Jamie H. 
Évaluation :
5

The guys were awesome!

Phil M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toni W. 
Évaluation :
5

Always a great experience at this location. The staff are excellent and always very helpful and friendly.

Charlton H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
4

Online pickup service is awfull. Not easy at all, time consumming. The initial email received sent me to another location. We have to fill everything ahead of time in our car while the location is open with an available staff...

Tania D. 
Évaluation :
5

Very nice people

Rejean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen K. 
Évaluation :
5

Always great service from both Garys.

CHRISTOPHER G. 
Évaluation :
2

The establishment smells of cigarette smoke very bad, for someone that doesn't smoke and walks into this establishment is in for a rude awakening. And the vehicle itself also smelt like an ashtray. I had to vent it out and spray febreeze in it. The other issue was that a female had rented a vehicle from there but did not return it when she was suppose to , which bumped another individual out of that vehicle at a certain time . Which made my pick up even later. No consequences to the female at all, she should be charged almost double for causing this issue.

David O. 
Évaluation :
5

The older gentleman who helped us out was very helpful and kind. Great experience.

nathanael P. 
Évaluation :
5

Very friendly. Great experience.

CODY L. 
Évaluation :
5

The two guys who run this place are great. They are both friendly, knowledgable and so helpful. Would highly reccomend them :)

Jennifer R. 
Évaluation :
5

Nothing...everything went perfectly

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arin F. 
Évaluation :
5

I've rented from this location numerous times and have always received the same great service.

Charlton H. 
Évaluation :
5

This is the absolute best location. Very friendly and helpful customer service and the equipment is always here and in excellent working order.

Jennifer R. 
Évaluation :
5

just like i said put fold up ramps up the back of closed in trailers

DAVID S. 
Évaluation :
5

The old guys running that shop are super friendly and honest. You're lucky to have them representing your company. I've dealt with many other uhaul dealers who don't care and aren't helpful or knowledgeable on the vehicles. Literally had some of your locations giving me vehicles with tread so low the trailers weren't even safe and had leaks throughout. My general opinion of your company is pretty low. However 10/10 for these particular guys. It's a simple job, but few get it right and this location did.

George B. 
Évaluation :
5

Very helpful gentleman behind the counter and a car trailer that loaded, unloaded and towed perfectly. Very helpful service!

Neil B. 
Évaluation :
3

The first thing you can do is stick a live electric cable up the woman's ass who took my reservation and see if you can bring her back to life. If not, at least give her a phone with a megaphone feature so that her mumbles can be discerned. What you can do so that she actually tells you the correct location instead of the wrong location in the wrong town, I don't know. She's a zombie that doesn't know she's been dead at least six months. After wasting two hours of my time and a quarter of a tank of gas, I learned with a second call to U-haul that I'd been sent to the wrong town and location. Time and gas added up to more than the rental cost me. Did it end there? No. After checking the equipment, I discovered my checking was not thorough enough because the ratchets on the car transporter were seized. I wasn't strong enough to make them work once I needed to anchor my car. I had to go to an ex-U-Haul dealer to get the ratchets tightened up on the trailer and removing them in frigid weather was no joke. I think you should refund at least half of the rental fee. I'm a frequent customer and I certainly was not expecting to be treated like this.

john N. 
Évaluation :
3

Better lighting..dropped trailer at night when business was closed.

Paul E. 
Évaluation :
5

Great place to rent and they support military.

Christian J. 
Évaluation :
5

The customer service was amazing. It was confusing to know where to return the equipment. All the doors were locked and didn't know what to do until someone came outside.

Margaret C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine Y. 
Évaluation :
5

The guys were great to deal with and made sure we knew all about the equipment before we took it. Highly recommend people to visit this site.

Jamie S. 
Évaluation :
5

Service always prompt and courteous!

CHRISTOPHER G. 
Évaluation :
5

great customer service; a real gem!

Jennifer R. 
Évaluation :
5

starter was gone.. power steering fluid extremely low causing a high pitched whine when your turned the wheel... I had to leave truck running for for entire rental period cause I thought I could not get it started again ... the truck was very clean ..

JASONA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
4

For me it was out of the way, but very good customer service.

PAUL G. 
Évaluation :
5

Gary and Gary were both great. Thanks.

Kevin M. 
Évaluation :
5

Not a thing!!! Gary and Gary were excellent to deal with. Awesome guys made the rental very smooth

Jenny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
3

It was nothing to do with the location, using the mobile pickup and drop off was time consuming and fustrating. It kept telling me my license didn't have a headshot.

Julie F. 
Évaluation :
4

The service and equipment I received from this location were excellent.

randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith N. 
Évaluation :
5

The man was very helpful and courteous. Went above and beyond to help .

caroline A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

I was completely satisfied.

Paul B. 
Évaluation :
5

Hard to believe that we still have a people that care about customers needs. Merci et que Dieu vous bénisse.

VIT S. 
Évaluation :
3

Rien

DOUGLAS P. 
Évaluation :
5

Rien

BRIAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE L. 
Évaluation :
3

Customers should be told about the ball size on the hitch and the type of connection to the car.

CHARLES M. 
Évaluation :
5

Everything was just perfect Friendly helpful staff an easy access to the equipment Thank for a wonderful experience

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick D. 
Évaluation :
5

Although the odometer read in excess of 112 000 miles, the rental truck was clean inside and out, but more importantly, drove and performed like brand new. I can say this because my motorhome is the exact same chassis with a third of the mileage. Everything and everyone at this location is first rate, and if the need arises, I'll be right back to this location.

ken E. 
Évaluation :
5

The location and people there are great. Unfortunately your app gives wrong information and when I was called and told them that your app says guaranteed or we will give you $50 dollars. Well they didn't have what I needed. Tried to help but couldn't. Never received my credit. This has made me start looking for other companies

david F. 
Évaluation :
4

Insanely expensive. Surprised you can stay in business.

Roger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick D. 
Évaluation :
5

This is the second time I have used this location for a rental and I am extremely pleased with the service. Professional and friendly!

LUANNENADINE Y. 
Évaluation :
5

Put tap in your credit card terminal.

Nick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline G. 
Évaluation :
5

The truck seemed to have transmission issues. It took sometime to get in gear and was very very slow getting up hills.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

macrel P. 
Évaluation :
5

Really nice people.

Marie-Eve H. 
Évaluation :
5

Dave is a great guy very friendly and helpful makes moving a little less horrifying… Thanks again.

Andrea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS P. 
Évaluation :
5

Excellent Service.

Mourice V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason C. 
Évaluation :
5

Nothing. Customer service was excellent here

CARMELO B. 
Évaluation :
2

The interior of the vehicle smelled like cigarettes and the brakes squealed. Thanks again.

Adam B. 
Évaluation :
5

Great service.

David W H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt B. 
Évaluation :
3

Drop off site was closed

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADAMD T B. 
Évaluation :
3

Self service

Ken C. 
Évaluation :
5

Owners were friendly and great to deal with. I would definitely use their U-haul location again.

Bernie S. 
Évaluation :
5

The two Garys just need to keep providing the excellent service they always do. Great service; very accommodating!

CHRISTOPHER G. 
Évaluation :
5

Top Notch friendly professional service!!! I highly recommend this Uhaul location

MICHELLEA T. 
Évaluation :
5

Mileage charge is a bit steep. Service was excellent and available when I needed it.

Barbara E. 
Évaluation :
4

NOTHING

ROBERTT R. 
Non les évaluations ont été soumises pour cet établissement.

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