Customer Reviews for Master Carts LLC
(U-Haul Neighborhood Dealer)

129 évaluations

131 E Main St   Omro, WI 54963
(E of Webster)

(920) 685-2055

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(920) 685-2055

131 E Main St
Omro, WI 54963
(E of Webster)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent all around

Tony Maland 
Évaluation :
1

This whole experience was one of buyer beware and a bit of a horror story: 1. I initially started at Oshkosh West (Oshkosh, WI). I asked for a 5x8 enclosed trailer but a 6x12 enclosed trailer was ordered, at vthe cost about $624 for this one way to Colorado. A few days after I made the order, I noticed the error, had it changed it to 5x8 and told that only cost $370-some. 2. That first location no longer was able to honor my order but I was lined up to pick up a 5x8 enclosed trailer at a towing service on the northside of Oshkosh. I called them, only to find out they didn't have my order nor would have been able to honor it anyway because they had no 5x8s. 3. A women in Wauwatosa, WI changed my order to Master Carts in Omro, which is a dump and 2 of the 3 people I came in contact with were not all that helpful. At the end of my experience at Master Cart I was told that my credit card charge was $623, I objected but was told by them that they couldn't do anything about it. 4. In this day and age of advanced IT programs, designs and capabilities, it's doesn't say much that a large reservation can be changed to a smaller (sized) reservation but it's up to the customer to get the price right.

Debbi Konecny 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew Fritchen 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey Cammack 
Évaluation :
2

Property had no room to return truck. Personel would not give me reciept for returned truck or explain that it was done online. Shop area very dirty.

richard carter 
Évaluation :
1

Nobody knew what was going on or where the truck was at. I got sent to three different places before finally finding the place which had no signage

Gregory Laabs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA Gau 
Évaluation :
5

Friendly and courteous service.

James Mirkes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Bokenkamp 
Évaluation :
3

. it was a maintenance shop and was not comfortable due to excess clutter. ensure the truck is swept out - it wasn't horrible, but a few pieces of garbage left from the previous customer. i will say however, the process was very easy.

Laura Stephan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY WILLIAMS 
Évaluation :
5

This guy went above and beyond for me as I had to switch my days on a weekend at the end of the month and needed a truck that wasn't available anywhere else. He worked with me and confirmed it was available, helped me check it out, helped me bring it back in and all that I needed was handled very well

Beverly Porter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Covill 
Évaluation :
1

I would rent a wagon and walk my stuff down the street before using this place. Charged me for a 3 day rental when it was 1 day. Padded the mileage by 69 miles. I took pics of odometer before and after. Charged me for 30 moving blankets instead of 10. When i contacted him he blamed uhauls website and I had to contact them. Who entered the numbers? He did. Terrible experience.

Frank Puhl 
Évaluation :
3

Place was dirty,disorganized and trailer was not prepared for my pick time. Had to wait 45 min before everything was done.

Pierangelo Stanga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD JACKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYMOND TINUS 
Évaluation :
3

The equipment wasn't stored on site at this location. You had to drive out of town to pick up the truck which added miles.

Tim Sokoloski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL LOIGNON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Riley McManus 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry Brey 
Évaluation :
3

There was a container of cigarette butts on the ground right under the key drop off leaving a most unsettling smell.

Dustin Rogers 
Évaluation :
5

The staff there went above and beyond!!!

ROBERT COCKHILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph LaKosh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph LaKosh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy Hendricks 
Évaluation :
5

The gentleman at Master Carts in Omro was not scheduled for my drop off but just happened to be working on another project. I so appreciated his insights as the mobile device check in was such a joke. Did the think tank at uhaul ever go thru a check in AFTER unloading a truck in 20 degree weather at night? Then creating a photo gallery when you just want to be done? K.I.S.S. my check in.

Sandy Williams 
Évaluation :
3

At both locations the employee had no idea I was expecting to pick up or drop off. Both said they had never received any notice from UHaul. I think these two locations are ok but if corporate isn't going to help them do their jobs...

Stefanie Kohn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE NITZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darren Luebke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie prellwitz 
Évaluation :
2

No one working there that was able to help. The worker said "we don't do any paperwork for you at all for drop off. You need to figure it out"

John Palazzo 
Évaluation :
5

After reserving a truck about 6 weeks in advance, I found out the day before that the pickup location had changed. The fact the location had changed really wasn't much of a problem. The fact the pickup spot didn't open until 9am when I had set it up for 8am put everything I had set up an hour behind (including hired moving help) this is not the fault of the pickup location. It is all the fault of uhaul itself. Had they given me enough notice, I could have done a 24/7 pickup . This is obviously a common issue since they guy in line before me had the same problem, but he wasn't given any notice at all.

LINDA MAYR 
Évaluation :
3

Your booking people messed up ROYALLY. They told me that there was no truck available in Redgranite, Wi where we lived and we would have to go to Omro, Wi 30 miles away. then when we went to Omro the representative there didn't even know we were coming as he had received no prior notice. He got us a truck and a half hour later I received a call from the representative in Redgranite asking if we were still coming to pick up the truck. I apologized to him and said I had received a text message telling me to pick up the truck in Omro. Your reservation person caused an inconvenience to me plus the men in Omro and Redgranite. I have no complaint about the men, just your phone rep. We lost an hour and a half loading time by going to Omro and having to wait for a truck when we could have had it in 10 minutes from Redgranite. The only way I would ever use U-haul or recommend it would be to work directly, in person, with the local rep. and that certainly is not as time efficient as online.

Eugene Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Wallace 
Évaluation :
5

Very nice guy. Would definitely go there again

Jay McDonald 
Évaluation :
5

This is the place to rent Uhaul from if you are west of Oshkosh, WI! Bob runs a great shop!

Ronald Arts 
Évaluation :
5

Very nice guys! Really helped me.

MICHAEL MURPHY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyoka Croxton 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tom Diedrich 
Évaluation :
5

good as always

robert mckay 
Évaluation :
5

why send me out to omro to pick up a truck for you. when i got there there were 5 other vehicles i could have used just sitting there

Kyle Reierson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Cutler 
Évaluation :
5

Nice people!

Barbara Jolin 
Évaluation :
5

Very accommodating, even helped get me a price break due to Snow Storm.

Kristin Nordquist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Courtney 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth Heyrman 
Évaluation :
5

Very friendly and outgoing staff. The only problem there is it the size of the lot I had to park the u haul on the road because the lot is too small but once again nothing can be done about this because there's a building on one side and a gas station on the other

Keith Hoppa 
Évaluation :
5

keep up the great service.

lyle demoss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Bressers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oren Cox 
Évaluation :
2

The customer service department definitely needs more training. Wednesday when I picked up the trailer the lady put that I didn't know where I would be dropping off the trailer. I was then called 3 times in 2 days to find out where i would be dropping the trailer off. I missed the first call and they immediately called my husband and he didn't know the answer. When I called back I spoke with a lady who was very understanding when I told her I wasn't familiar with the area we were traveling to so I would contact U-Haul back on Friday once we arrived at our destination to let them know. I was called again the next morning by a lady wanting the exact same information and when I explained to her we were unfamiliar with the area she proceeded to tell me where I needed to drop it off at or I would have additional fees added. It was extremely unprofessional. I will not be renting from U-Haul in a few weeks when we need our box truck to move across the country.

Staci Griffith 
Évaluation :
2

The owner was on the ball, the assistant not so much. The truck was clean but it was out of alignment. I had to steer to the left to keep it going straight down the road.

Terry Korus 
Évaluation :
2

I had to call the day prior to know where to pick the truck up as I made the reservation online. The location was not in the same town that we live in and had to travel 20 minutes one-way to pick up the truck. After discussions with uhual reps, it was because it was a one-way trip. When I spoke with scheduling, I said I was coming at 8:00 am and received email confirmation. Once we arrived at the location, the owner was not there and running errands. We had to wait over 30 minutes for him to show up to sign off. Just kept saying they thought we were coming in the afternoon which was never the case. Slowed our moving process down as we had to wait.

Nick Lange 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Clough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt unangst 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tim edmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Hembrook 
Évaluation :
2

It was closed and I was just supposed to drop off the keys, but there were no other UHaul vehicles there so I really didn't have any idea where to park

Debra Schrader 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA SLIVON 
Évaluation :
5

I think the 6x12 ft enclosed trailers should be a little more aerodynamic. Other than that you can fit alot of stuff in them and are very useful

william wara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Carter 
Évaluation :
5

Our pick up time was 8 am but they don't open until 9 so not well planned on your side and very inconvenient for me. also was to be dropped off on Sunday but they aren't open on Sundays. Again, not well planned on your side. No complaints with Master carts, but not happy with U haul.

Justine Krause 
Évaluation :
1

You double charged our credit card. The first place we went swore at us till we left. The second place another 30 miles away was nice and helpful but that was extra time and head ache after the first place.

cory kwakkel 
Évaluation :
5

Thank you very much !

GREGG GRUDEM 
Évaluation :
5

good as always

robert mckay 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary king 
Évaluation :
3

The rental truck was parked in a remote area away from the contracting agent. Also, the town of Omro was too far away from my intended destination in Oshkosh. This added time and hassle to my renting experience.

MICHAELENE GEORGE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK EFFERTZ 
Évaluation :
2

Took me 45 minutes from the time I arrived to the time I was leaving with the Uhaul. The gentleman was nice, but he took a very long time to fill out my information and get me the Uhaul. Also, when I reserved the Uhaul online, I specifically chose the Uhaul rental location in Oshkosh, WI for a pick up location because of proximity to my work and house as well as the later hours they were open. It was very upsetting to be told I needed to drive 10 miles to the next town over and be there by 5 pm to pick up the trailer. Next time I should expect to pick up the trailer at the location I chose because it took a special arrangement of my plans to be able to pick up the trailer at the location that Uhaul stated.

Macabe Brand 
Évaluation :
3

Recommended for drop off and not a large retailer. Looking for a small rental? This place is for you. Location is very small and can not hold a lot of UHAUL inventory.

Jermey Eaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer nelson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F Prange 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Hayes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wilhelm Grau 
Évaluation :
3

place was not open

Timothy Schwartz 
Évaluation :
1

Truck wasn't ready to be picked up, had issues with taking payment

Andre Mcdaniel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Puetz 
Évaluation :
4

Every time I reserve a trailer in Oshkosh, they bump it to another location and I have to drive to Neenah or Omro when I know they have the trailer in Oshkosh. I shouldn't have to drive just because they want to save their trailer for a higher paying rental.

MARK TERREAU 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL A PUETZ 
Évaluation :
5

The staff was friendly and knowledgeable.

PAUL WALKER 
Évaluation :
3

Original reservation was made for Oshkosh. A phone call would have been appreciated either from Oshkosh Store or UHaul directly to let me know in advance they changed my pickup location. I had to find out when I went in to confirm what size trailer I had reserved the day before we were to pick up the trailer!

Lisa White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Milner 
Évaluation :
2

Seems to be a great place to buy a golf cart. Would be an improvement if owner had someone else among his employees helping with U-Haul rentals if he is already busy with other cart customers. Eventually received good service from others working there. Not location's fault, but I reserved the trailer 20 miles away from this location. Found out last minute (by checking on line) that I needed to travel to this location.

DAVID RIKKERS 
Évaluation :
5

it was all good

ROBERT MCKAY 
Évaluation :
5

nothing all went good

ROBERT MCKAY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kari koehnke 
Évaluation :
1

They do not even keep the trucks at the location they have to drive and go get them took about 15 minutes. We were supposed to have the truck at 9:30 am did not get it until probably 20 minutes later due to them having to go get it. They did not give us the dolly with it either just a very poor operation all together. Uhaul all together was a horrible experience for us we had 3 reservations all changed after we were emailed confirmations this was the 3rd reservation we had. Would not recommend uhaul to anyone at all.

DAVID SIMON 
Évaluation :
3

The gentlemen that helped us were very friendly. They didn't have matresses covers but the one man helping us just picked up a matress for himself and gave us the plastic to transport our matresses. That i feel was great customer service! Merci.

SHERI JACOB-GLOCK 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS HOFMANN 
Évaluation :
3

Except for the fact it wasn't my primary location, this location was alright. We had to travel more than 10 miles to get our rental (which by the way was not what we reserved in size). I wonder if we will get our $50 from Uhaul per their guarantee. I was also told this location opens at 8am but it actually opened at 9. Too many disappointments !

JIM SCHUMACHER 
Évaluation :
5

I am not happy with u haul reservation . Wanted a 26 ft truck and every time traffic called I got a 14 ft truck . Then I get to the location to pick up I find out there was a 20 ft truck that was canceled 3 times was never offer to me .so in my eyes where was I guarantee the 26 ft truck I wanted when 20 ft had 3 cancelations. This is not the locations problem it was traffic for u haul .

TODD TURNER 
Évaluation :
1

I called a couple of times to ask questions about pick-up and the man wasn't very helpful. When we showed up to pick up the truck he couldn't get the computer to work properly. They only gave me 20 moving pads instead of the 2 dozen that were reserved during my online reservation. He also didn't have a utility cart that I had reserved. He said if I wanted one I would have to go to a U-Haul dealer in Oshkosh to get one. He didn't change anything on mu receipt though so the receipt said he gave me everything I had reserved which wasn't the case. I did go to a different uhaul dealer to pick up the utility cart because I obviously needed it for the move, otherwise I wouldn't have reserved it and I didn't want my drop-off site to charge me for the equipment because it was still on the receipt. He blamed everyone else for the mistakes and problems. It wasn't a positive experience!!

Crystal Bielmeier 
Évaluation :
3

Overall very disappointed in uhaul itself. Had to run around and call and reserve multiple times before i got a truck. Didnt get the truck size i needed either. This is the last time i rent uhaul and will NOT recommend uhaul to anyone

BRIAN JOAS 
Évaluation :
3

Overall it went well.....it was a little inconvenient picking up in Omro vs Ripon/WI but U-Haul was accomodative on the cost....Gary C

GARY CHRISTOPHERSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF BROOKINS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve hutte 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SARAH BALDUKAS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEATA KING 
Non les évaluations ont été soumises pour cet établissement.

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