Great place, super friendly and helpful.
Nick F
Customer Reviews for Master Performance Cycles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No improvement is needed this location is perfect.
Ron SCustomer service was professional.
Herbert HThe pickup went very smoothly and very quickly. I was in and out of there in 10 minutes.
Elliott MMake sure the back of cleaned and free from U-Haul blankets before rental. And discount customer if it isn't. I didn't have that courtesy. And it's ridiculous to pay for miles and gas. False advertising by saying on $19,95 a day but it isn't. Am I supposed to rent it but never move it so it can be true to the advertised price.
Coco CAgent was very friendly & helpful. He even replaced fuse in U-Haul truck so 12V power outlet would work for my GPS.
Joel MDude was super cool and super chill. If you like motorcycles it's worth the stop! Also best to get equipment here to support local businesses!
Joseph GGreat service, great experience. Manager was polite and very helpful. He must have took the whole bottle of happy pills! He was as happy as a pig in slop!!!
Danny SGreat experience
alonza mWhen I got there and let the employee know that there were holes in the roof and that the leather couches I was hauling got wet, he said "just call the 800 number. Nothing I can do." Very off-putting. Would love to hear from someone from U-Haul about the issue with the holes.
Kevin FThe manager needs a happy pill
John BSome confusion about the wooden and fiberglass containers. The dimensions on the wooden one are smaller than listed on website which resulted in my having to return the wooden one given to me at first and pick up a fiberglass box. Make it clear on website the actual dimensions of each, and allow customer to specify which is needed.
Jay JWouldn’t recommend any Uhaul even to people I don’t like!
GROVER PJust dropped off.
James KI was told to call when I arrived, but nobody answer the phone, nor return my phone call. There was no information on the phone about the hours I could drop off the vehicle. When I arrived, the door said it was open at 9am. I arrived at 9:30 and nobody was there and the place was locked up.
Suzanne MNobody wants to do their job anymore…….except the folks that handled my UHaul truck rental. Everything went as smooth as silk. I will be using these satellite UHaul drop off and pick up sites again. Very friendly and very efficient!
jay aVery quick at getting service
Helen CReturned vehicle after hours, so no interaction with the establishment. Entrance and exit to the location are very large and makes it easy to maneuver the moving trucks. Called the next morning to make sure everything was in order, U-haul representative was very personable and quick to answer any questions.
Steven UThe truck that I reserved was not at the site when I went to pick it up. Had to take a smaller one, which meant we had to make more trips, made the day very long for us. The smaller truck also did not have a ramp, which made some things very difficult to put in the truck.
Gayle WFriendly service...smooth return...no issues...thank you
james bExcellent service.
Nicholas RGreat location. Plenty of uhaul product to choose from. Owner is professional and laid back. Willing to help any way he can. Je la recommande fortement.
Michael LThe individual who "greeted" me seemed antagonistic. When I confronted him, he said he "speak loud" (he did not) and that was just the way he was. I will not rent there again and actively ensure my friends/family in Hampton Roads remain away from this location. The vehicle was not full of gas, had not been cleaned, and all tires were not inflated properly. Awful Experience. I served 36+ years in the military and this truck would not have passed any kind of inspection.
Robert BNothing I could think. I will keep coming back again and again.
JESSEBAUZON CVery friendly and efficient owner.
Danny SAssociate was not very cordial the door on the trailer didn't work properly, lights worked intermittently and overall experience was terrible. When dropping trailer off again not very happy almost seemed we were bothering him to do business. Over all probably will look for alternative for my next rental project.
Milton CInitially, it took me several left messages and me calling back several times to make contact. The owner never returned my calls...I had to keep reaching out to him. When he finally did answer the phone, he was not friendly and seemed put out when i asked questions. When we arrived to pick up the ubox, which was a prearranged time, he said "oh...you're here already? " So, then we had to wait for him to get things ready for us. After that, everything was okay.
Jaylin BI requested 2 dollies and a pack of mats. Neither were in the truck when I picked it up via mobile method. My wife had to call a different uhaul store and borrow from them
BRANDON Bthe owner was very professional and a pleasure to meet, I will definitely return to this location for my future moving needs
Norman GNo Comments
David REasy transaction
Dan SCan't really think of anything. I just rented for one day local.
William MThe Ubox experience, overall, was positive. The box drop off staff were terrific as were the customer service staff who were in contact by phone or email. My only criticism would be that our experience with Master Performance Cycles. We were pressured to immediately empty our box though we had two weeks+ remaining on our contract time.
Lorri WThere was no parking available, so I had to leave the truck in front of the establishment. This made me very uncomfortable.
Regina TSmall lot with too many uhauls. Hard to find space to leave vehicle. Dropped off rental on Wednesday, was charged for Thursday because they don't open before 9am. Was charged cleaning fee even though vehicle was left clean. Will find different location for drop offs
Danny RNeed to be more customer friendly
Charles F. What a horrible run company, I will never use them again, 2 weeks then they offer me a staggering twenty-five dolor gift certificate for my trouble, which by the way I never received. What an insult
paul m | Expérience généraleGreat service
desiree g | Expérience générale