Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mark Was Amazing, He made Our Experience Very Good & I Would Work With Him Anytime Any Day, He Made Us Feel Warm Welcomed And Comfortable. I loved Working With Him Truly And Hopefully one Day We Cross Paths Again! The Truck Was Cleaned And Smelled brand New And I Loved That. This Was Our first Time Using U-Haul & I'll Definitely Recommend This Location! Thankyou Again Mark! Keep Up The Good Work & Thankyou U-Haul For The Amazing Customer Service & Clean Truck! Signed Honesty&Marc (They Both Had The Same Name Aha!)
Mark K
Évaluation :
5
Très sympathiques et professionnels.
NATHAN A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avninder S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane M
Évaluation :
5
My first time renting a UHAL and the people in the office and customer service representative was amazing In guiding me through this process… thank you ⭐️⭐️⭐️⭐️⭐️
Jolanda B
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernard p
Évaluation :
5
staff was very polite and professional. The van was in great shape and operated w/o issue.
Steve K
Évaluation :
3
The check in process is tedious.
Kevin R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen H
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH P
Évaluation :
3
I felt fine about the self serve but always nervous something could go wrong so would like someone around just in case. Glad there weren't any mishaps and it all went smoothly.
Sandye R
Évaluation :
5
Keep doing what you doing! Well run and very organized!
Joe M
Évaluation :
3
Using the app for check-in was horrible. I ended up waiting in the parking lot for close to 30 minutes. I do not want to use U-Haul moving forward.
Andrew W
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
Évaluation :
5
Such a pleasant experience! I would definitely rent here again!
Donald C
Évaluation :
5
Not sure of what his name is. But the man that works here he's nothing but kind. This is probably my fourth time renting from them. Every time I come in, he's all smiles and ready to help.
Shaquanda J
Évaluation :
5
Le client n'a pas laissé de commentaire.
maurice p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan L
Évaluation :
5
Le client n'a pas laissé de commentaire.
David K
Évaluation :
1
I was grossly overcharged on the rate it was supposed to be $119,99 including 100 miles then $19,99 for next day +.49 CT's ea additional mile. They charged me $1 a mile plus they charged me for pads & dollie equipment I never ordered nor received them I need a $100 dollar credit I'm a frequent customer of Uhaul That no way to treat a LOYAL CONSUMER!!!!!!!!!
MORRIS C
Évaluation :
5
Le client n'a pas laissé de commentaire.
syeda c
Évaluation :
1
Has nothing to do with the location itself but the horrible support from Uhaul. The mobile check in process is a disaster. I've rented before from the same place and they consistently need verification. It was more expensive than advertised during check out.
Andrew L
Évaluation :
5
Not open when I arrived on Sunday. I had to take rented truck home and wait til following day to get access to new storage unit at this facility Website should indicate to get there by 1 pm on Sunday ( not open from 7-9 pm) The owner of facility was super nice, organized and helpful when I moved into unit Monday AM and he was Not inform d if my reservation at his facility by u haul or he'd have call d me on morning if my move in day (Sunday). Sounds like a failure to communicate problem between his facility and U Haul.
Michael D
|
Réservation
Évaluation :
5
The manager facility operator is very professional, extremely polite, and a pleasure to do business with.
Olga C
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne L
Évaluation :
5
Extremely professional, kind, friendly, and efficient. I would definitely go back if needed.
EUNICE M
Évaluation :
5
Mark was great, helpful, friendly and efficient.
Susan D
Évaluation :
5
Mark is great to work with!
Antonio P
Évaluation :
5
all good, friendly owner and convenient location
Chris Z
Évaluation :
5
This truck was one of the most comfortable box trucks that I have ever driven, I would drive the truck any day of the week!
Gerard B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos F
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J
Évaluation :
5
It very good truck
Rosalind D
Évaluation :
5
Simply put, Mark was great to work with! What more needs to be said:)
Antonio P
Évaluation :
5
Mark was extremely helpful. He made a potentially time-consuming process go quickly and smoothly.
Jessica S
Évaluation :
1
Fix the ac on your cars and the mirrors are broken as well and you charged me extra for gas
Eli M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lutfur R
Évaluation :
5
Everything was perfect
Maria S
Évaluation :
5
I spoke to the manager about dropping off the vehicle at his store and was so kind and helpful. He was a pleasure to deal with.
Scott G
Évaluation :
4
Picking up was a hassle. 3 emails with 3 different pick up locations. Had to call U-Haul directly to find out where truck was. Once found, checking out and return was very easy
Lori S
Évaluation :
5
Le client n'a pas laissé de commentaire.
GUSTIN D
Évaluation :
5
Easier on line sign in
mark k
Évaluation :
5
Wonderful experience. Extremely accommodating.
Thomas K
Évaluation :
5
Amazing customer service. Best experience we could have asked for!
Natalie G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph D
Évaluation :
5
Excellent customer service, Uhaul has come a long way from standard drive trucks and paperwork.
Kevin D
Évaluation :
5
all good, great and easy experience from start to finish
Mark G
Évaluation :
4
This was a last minute booking because my original reservation DID NOT STAGE THE TRUCK AND LEAVE KEYS!!! (Compass Self Storage LLC at 5:30 PM on Monday, May 1, 2023) Had to rearrange the entire move…
Joshua W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaac S
Évaluation :
4
Advertised online for 15 ft truck was $2600 by the time of pickup it cost $3 800 I guess other fees
George C
Évaluation :
5
Very nice when friendly staff easy process
ALEXIS C
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selina P
Évaluation :
5
This place was a Gem and the gentleman at the front desk went above and beyond ...thank you so much 💜
Karen J
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura B
Évaluation :
5
Le client n'a pas laissé de commentaire.
william g
Évaluation :
5
Everything was perfect! No need for improvement every step of the rental process was clear and easy. Mark answered any and all questions I had. The experience was seamless.
Jim N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert J
Évaluation :
1
rude and not very understanding of my situation...
Giovanni E
Évaluation :
5
Mark, the owner is professional and a gentlemen. The unit isn't quite as updated as others, but was fine for my needs.
Jason D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John O
Évaluation :
4
Le client n'a pas laissé de commentaire.
William P
Évaluation :
5
The service was good and thanks. Although I have a lot of issues with the tire alarm keeps going off. But overall I truly appreciate the have met over there, Mike. Very nice guy.
IBRAHIM I
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey D
Évaluation :
5
The person who helped me could j9t have been nicer.
Andrew O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth D
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
tanya p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie M
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovanni E
Évaluation :
5
They were very helpful and everything I was told was what actually happened! Refreshing!
Regina D
Évaluation :
5
Le client n'a pas laissé de commentaire.
wil f
Évaluation :
4
N/a
Rashara F
Évaluation :
5
Polite helpful rep. Explained everything and prices. Will recommend.
JUSTIN B
Évaluation :
5
Great, courteous and friendly service
Abraham B
Évaluation :
5
Excellent customer service
Jill J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Simon S
Évaluation :
5
Terrific and well run service. A great experience
Garland N
Évaluation :
5
The customer service was great. He was friendly and informative.
Jill J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel C
Évaluation :
5
The Uhaul / Storage center rep - Mark - made the pick up a great experience. We arrived 5 minutes after closing on a Friday Although Mark was already in his car and ready start his commute home, he saw us pull in to the lot and drove up to see if we needed help. He stayed with us for close to 10 minutes to make sure our app worked and we could access the keys in the box. Super nice guy. Great customer service.
David N
Évaluation :
5
In The Lord Jesus Christ, I greet you! I would say that the agent that serviced me - whose name I forgot, pardon me - was VERY polite and professional. While the van that I rented wasn't too clean, the vehicle was in good shape and pleasant to drive.
Maxine G
Évaluation :
5
Le client n'a pas laissé de commentaire.
DALE W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott J
Évaluation :
5
If you need to store your things, this is the place!!!! Friendly staff, clean facility and it’s very close to Monmouth U.
Denise H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise H
Évaluation :
5
Not much to improve with Mark at the helm at Master Storage. Mark represents your company far better than you may be aware of. Thanks for a great experience!
John L
Évaluation :
5
All good
MICHAEL J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoine W
Évaluation :
5
The attendant at the desk was so helpful and courteous
JACK H
Évaluation :
4
Everything was great
Andreina M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward K
Évaluation :
5
Dolly's we're not available, yet I was charged $14.
Jacqueline A
Évaluation :
5
Very easy to do mobile check in & out, thank you!
Gianna M
Évaluation :
5
Nothing to change. Mark is an asset to the company. The whole process was a great experience thanks to Mark
John S
Évaluation :
5
Easy, breezy transaction. Great service at the counter.
James L
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S
Évaluation :
1
Why charge someone all this knew when you have to literally do everything.
Alexander R
Évaluation :
5
This storage facility has been very accomodating with terrific customer service. In the over 10 years we were using the storage facility it has been smooth sailing the entire time. The only reason why we just left as we no longer need a storage place.
PERFORMANCE W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALFRED C
|
Expérience générale
Évaluation :
5
Only met one staff member but he was the nicest person ever. Made everything super convenient and friendly.
JESSICA L
|
Expérience générale
Évaluation :
5
The gentleman who works in the office is about the nicest man I have ever met. His ability to provide help along with such a great personality should be recognized and awarded accordingly. Because of him a simple back and forth trip to a storage unit became a great experience.
FRANK R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE L
|
Expérience générale
Évaluation :
5
Having a great experience so far. Mark the manager is a gentleman, very fair and always considerate! Highly recommend this facility for your storage needs!
JOHN N
|
Expérience générale
Évaluation :
5
Mark, the manager went up and beyond... A great manager and super guy! ... Hes their to help and he did, and not only with me but the interactions with some many that go to his place. In the months that I Fransted their, he was the guy that found always help you.. I will miss him. I know he like Blacken Steaks and hope that you all will get him one! He's such a big part of U-Haul; this is the guys you need! THANK YOU MARK!!!! If you need to contact me, here is my number; 19174395916, and I can tell you more!
Daniel W
|
Expérience générale
Évaluation :
5
The attending facility employee was extremely friendly and helpful.
Joe B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELANIE M
|
Expérience générale
Évaluation :
5
Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.
Kenneth D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROL L
|
Expérience générale
Évaluation :
5
Mr Mooney was very helpful. Thanks.
David z
|
Expérience générale
Évaluation :
5
Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!
KELLY D
|
Expérience générale
Évaluation :
5
Good experience. Staff was polite, friendly and accommodating in every way.
Anthony C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISAAC M
|
Expérience générale
Évaluation :
5
Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!
anthony g
|
Expérience générale
Évaluation :
5
We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.
Jenelle K
|
Expérience générale
Évaluation :
4
The facility was clean and the service was good.
Jacob S
|
Réservation
Évaluation :
5
.
Manuel A
|
Réservation
Évaluation :
5
Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.
Ronald L
|
Réservation
Évaluation :
4
Merci
NICK D
|
Expérience générale
Évaluation :
4
Excellent customer service by Mark
James C
|
Expérience générale
Évaluation :
3
The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew
DAN R
|
Expérience générale
Évaluation :
3
I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.
LAWRENCE R
|
Premières impressions
Évaluation :
5
Nice facility, the elevator is big which helps you get everything in at once. The facility has a loading dock which makes truck unloading easy and lots of dollies to use.
Privacy R
|
Premières impressions
Évaluation :
1
This is a duplicate reservation.
Privacy R
|
Premières impressions
Évaluation :
1
I had applied to have a unit that was listed as climate controlled and the day of move in I was told there were none available also this reservation was charged twice on my credit card
Privacy R
|
Premières impressions
Évaluation :
5
The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.
ASHLEY V
|
Premières impressions
Évaluation :
3
Didn`t end up needing it, but people were very nice and helpful.
Privacy R
|
Premières impressions
Évaluation :
5
Although I ended up not utilizing the storage I had initially booked the experience I had with booking was an excellent experience. The website was very informative and the prices were reasonable.
Privacy R
|
Premières impressions
Évaluation :
3
Great place
Privacy R
|
Premières impressions
Évaluation :
3
Made a reservation through uhaul.com and they said our reservation was for a different day, which it was not, and they weren`t there for us to move in.
Privacy R
|
Premières impressions
Évaluation :
3
Friendly and accommodating
Privacy R
|
Premières impressions
Évaluation :
5
Fantastic service, greeted at door and tour provided. Will use again and recommend to friends.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.