Customer Reviews for Mattress Furniture Liquidators
(U-Haul Neighborhood Dealer)

60 évaluations

11127 Lem Turner Rd   Jacksonville, FL 32218

(904) 346-5379

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(904) 346-5379

11127 Lem Turner Rd
Jacksonville, FL 32218

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 4 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keep doing what you're doing! The agent was very personable! Had what I needed when I needed it and for a reasonable price.

Jacqueline Washington 
Évaluation :
2

I asked to see the inside of the uhaul to find broken pieces of glass with dark and light stains glittered alike. Driving it made me a nervous wreak as I didn not intend for the truck to be that wobbly. Be careful

Rose Cramer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Augustine 
Évaluation :
1

The store personnel was not at the store at time of pickup for me to get the keys. When I got the truck it only had 1/8th of a tank of gas. The rear tires were flat. I returned with 1/8th tank of gas and they charged me a gas fee. And I was charged for an appliance dolly when they only had a utility dolly. This location is a joke. I would never reccomend this location, I will find a different company to use if I move again.

Jonathan Diaz 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tiera Carr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos pierre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina Palermo 
Évaluation :
1

Building small and brush over grown, location very hard to recognize, no one onsite when stated someone would be on site. Forced to go through the online check in, due to no one there and was charged additional 75 because late for finding and checking in. Very bad experience

Karen Gary 
Évaluation :
1

There was only one haul . The temperature in the store was over 90 degrees checkout was on his phone . No Dropbox or key slot location provided . Uhaul vehicle was provided to me on E . When I returned vehicle on E I was double charged ( over $70 for gas ) but charges my card 137. (225 in total for intown rental pickup with only 45 miles . This location be scamming

Charmaine Quaintance 
Évaluation :
3

The man rented the unit to us over the phone. It was sort of weird because we told him that we were returning in Lindale, Texas and we never received any documents showing that we rented the trailer. I didn't know where to return the trailer. It was super weird to not have the proper information to return something that isn't yours.

Melanie Law 
Évaluation :
5

Everything was great, keep up the great work

Antiono Jackson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Megan Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Tollinchi 
Évaluation :
3

Could not complete as a mobile pick up. Had to wait for owner to call UHaul and do the check in over the phone, which took some time. However, overall it was faster than going to an actual UHaul.

John Monteleone 
Évaluation :
1

The reserved a 4x7. Arrived to pick it up and the agent was out of town. Worked with us over the phone and when we went outside to the trailer we were renting, it had holes drilled into it from a prior renter. We were forced to take a larger trailer and had to pay the upgraded price even though it wasn't our fault that the equipment was damaged.

Kristy Davis 
Évaluation :
2

Very hard to get into and no help to disconnect trailer

richard corley 
Évaluation :
2

When a customer requests/reserves a specific size truck and they show you what was reserved give it to them. If you're not going to honor what they requested when what they asked for is available don't charge them for extra mileage. That's what happened to me, I requested a 20' and was given a 15' even though I showed the owner what I requested, I know what I'm moving and what I needed yet I was not given the 20'. Due to not receiving what I reserved we had to make two trips as opposed to one then get charged an extra $50 which could have been avoided if we were given what we asked for.

NATASSIA SANYAOLU 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Moore 
Évaluation :
1

Do your return paper work and actually get up and accept the trailer. U haul came to me 2 weeks later that the trailer was never returned and they charged me twice for the trailer. We returned same day.

Geoffrey Poulin 
Évaluation :
1

Uhaul trailer was very dirty and the assistant did not help hook up or inspect the trailer nor did he know what to do. I had a reservation and had to wait for someone to even show because no one was present during business hours. I do not recommend this business at all.

Joseph Covington 
Évaluation :
1

This company overcharged me I will be contacting UHaul. I was charged $187 plus $81 . I had the vehicle for two hours. I replaced the fuel with an extra 1/4 of gas. I have never been over charged like this.

carolyn robinson 
Évaluation :
1

No one there to lift and hook up trailer. Attendant did check lights for me. Had to drive over city sidewalk to get to trailer. Lady was very nice and pleasant

Albert Price 
Évaluation :
4

Make sure their is an agent on the site and not complete the rental process on the phone

James Mitchell 
Évaluation :
5

The website. I went online and booked a completely different location and then the day i went to get it, i had to go to the lem Turner location. This is completely non-sensical and ridiculous. I had mover scheduled and then i had to run to a different place to get the truck.

Alejandro Sanchez 
Évaluation :
1

The truck was broke when I rented it I had to get the truck picked up without using it. Someone was suppose to call me and offer resolution but I have not heard from no one. The incident happen Saturday 10/8/22.

REGINA CHANNELLE 
Évaluation :
1

He was yelling at us from the second we pulled in. I was following the instructions on the U-Haul website for drop off and he said I couldn't put the trailer in the lot but in a neighboring grass lot. He said if I didn't then I couldnt drop at that location. He seemed irritated that he had to deal with a U-Haul trailer but that is his business.

Laura Infanger 
Évaluation :
1

This was a horrible experience first I made a reservation for a trailer (open). I got there and the reservation was for a closed trailer that was smaller than what I had made mine for. So I was forced to take the only small truck they had. Which made this a 40 dollar more rental than I anticipated. Then I finally checked the posted charges and they charged me 62 which was the agreed upon fee and then the next day an additional 102 dollars. I still have not received my money or an explanation how this rental went from 19,99 to 164?!!!! Horrible experience and then the site attendant didn't even know what he was doing. I had to be there for 45 min while he spoke to two different people on the phone to help him.

JENNY MCCURDY 
Évaluation :
5

Thanks

Dorel Buliga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Bermudez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon McNair 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esbon Paskel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifford Griffin 
Évaluation :
5

Very nice 👍 people friendly they're are very good 😌😊 thank you very much

Jose Martins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jayne Heinz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Clark 
Évaluation :
2

The U-Haul was dirty and infested with Roaches. I had to pay for an extra day because I had to exterminate well over 100 roaches before I could unload the unit.

Alex Potter 
Évaluation :
1

Leak above uhaul. Unloaded my stuff all boxes were wet and destroyed all boxes were damaged falling apart.

Lauren Bainbridge 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lonnie Norris 
Évaluation :
5

The cab was a little dirty but overall it was kept up. They were friendly and made my pick up very easy.

Cellia Acres 
Évaluation :
1

Building cluttered and dirty. Uhaul trailer in grass field next to building with no easement into busy street, had to go over a curb or drive down a sidewalk to get to one. Didn't have the blinker wire cable because they left it outside and it got stolen.

Florence Garland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien Deloney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrey clark 
Évaluation :
5

Service was friendly and great

Anthony Gray 
Évaluation :
1

I rented a uhaul in good faith that it was in good condition. No damage to the vehicle occurred while it was in my possession. While unloading my possessions it was discovered that multiple items were soaked as it had rained during the drive to our destination. Upon further investigation we found holes in the roof of the vehicle. When we returned the vehicle to the dealer, we informed him that the roof leaked, and explained to him that we were not responsible for the damage. When I received the email with my receipt I noted a bill for damages that I am not responsible for. I should not have to pay for a uhual employee's negligence in not noting the pre-existing damage.

Tisha forness 
Évaluation :
3

Make sure truck is thoroughly

Sheena Hem 
Évaluation :
5

The online pickup and return system needs work. Waited 15 minutes for the verification call in order to get the key. All the while standing outside of the truck past the pick up time.

Josefina Kimpland 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Aringdale 
Évaluation :
4

Nice gentleman. Had to wait 30 min to rent. Trailer was a little dirty but ok for use.

Jeffrey Brunelli 
Évaluation :
5

Great service. Friendly and helpful ❤

Brandy Armstrong 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany Steele 
Évaluation :
3

I wouldn't recommend U-Haul

DONNA GREEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle Leary 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAURICE HORTON 
Évaluation :
5

no improvements needed; the staff at this business was very friendly + accommodating; all we can say is just keep up the great work!!

Gilbert Estrada 
Évaluation :
3

The entire experience with u-Haul was terrible. I will never be a U-Haul customer again. Your company is broken and does not deserve my business. I will tell everyone I know not to use U-Haul.

BRUCE AZZARITO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Birtha Daniels 
Évaluation :
4

Even with the flags outside the location was hard to see

ASENEL RICKETTS 
Évaluation :
1

This location is very unprofessional. There is no order to the process. There was an attendant present who had to call someone on the phone to process the u-haul order. I had to give this person my information out loud while other customers (not shopping with u-haul) could hear. How do I know the person on the receiving end of the phone call is a u-haul representative? It could have been someone who would misuse my information. I asked for a dolly when I made the reservation. There was no dolly to be had. The truck was dirty-inside the cab and in the back. There is a sign in the back of the truck that clearly says to sweep out the truck before returning. I completed this request but obviously the representatives at this location did not check to see if this courtesy had been extended to the next customer (me). I will never use this location again. Would not recommend.

irise chornes 
Évaluation :
5

Rien

Benjamin McDonald 
Évaluation :
1

This was a horrible experience. They were nice people but the gentleman there had to call someone else to rent the car and then he would place me in the phone with someone and I am still waiting for my final receipt.

Kutishu Williams 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page