Customer Reviews for Mattress Warehouse of Mustang
(U-Haul Neighborhood Dealer)

264 évaluations

1421 E State Hwy 152   Mustang, OK 73064

(405) 376-0892

Heures

  • Mon–Fri
    10:30 am–4:30 pm
  • Samedi
    De 10 h 30 am à 3 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022 - 12/26/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(405) 376-0892

1421 E State Hwy 152
Mustang, OK 73064

Services dans cet établissement :

Heures

  • Mon–Fri
    10:30 am–4:30 pm
  • Samedi
    De 10 h 30 am à 3 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/25/2022 - 12/26/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Really nice older gentlemen wi got e checked in and out of tbere really fast.

matthew S. 
Évaluation :
5

Very easy and fast process….nice people

joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen J. 
Évaluation :
5

Rien

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance K. 
Évaluation :
5

Once again, the most friendly rental equipment store around. Great staff with time to help with whatever you need. Thanks again

GARIN A. 
Évaluation :
5

All ways very nice

Elizabeth C. 
Évaluation :
2

Made 4 on site visits and got no help. Called other dealer and he fixed me up in 5 min.

jack W. 
Évaluation :
3

Clean the truck and have it serviced. We had to call roadside assistance because it wouldn't start in the middle of our move. We paid movers to stand around for an hour! U-Haul owes us compensation for this!

WENDY L. 
Évaluation :
5

Just when you think there is no more kind people in the world head on over to this location and be amazed! I was blessed by my experience here and would recommend this place highly! Thank you so much!

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDENA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
2

It took 48 hours from the time we dropped off the truck off until we received our email receipt. We stopped in on the second day and were told they were just to busy - they would get to it when they could. Employees were not helpful at drop off or when we visited the second time. What can you do to improve: Be courteous to the customer instead of dismissive and send out emails sooner than two days later.

glenn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY C. 
Évaluation :
5

the people at the location were very helpful.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
1

When I called to get a quote of how much the truck would cost, I want told $35,99 a day, which is false, very false.

Melissa R. 
Évaluation :
5

Easy parking. Very friendly help. Quick and easy check in.

Nancy S. 
Évaluation :
4

When I turned in the truck I was told the fuel tank was full when I picked it up. I told the person at the mattress place but he said just turn it in that way. Luckily I made a video of the mileage and the fuel gage. Saved me a lot of money.(something like $8 bucks a gallon charge)

CARLTON M. 
Évaluation :
1

I got charged $75 extra on top of my rental agreement bc I unknowingly dropped the trailer off at a different uhaul location that was closer to my house. I was unaware that I had to drop it off at the llocation I picked it up from. It's disgusting that a $20 rental, would charge $75 extra for something like that. It is shameful of them. As if people who are renting from them aren't paying enough already to move.

Lauren B. 
Évaluation :
5

See above comments.

James C. 
Évaluation :
5

Thank you for all of your help.

MichelleD D. 
Évaluation :
5

No problem dropping off two trucks, auto hauler and 12 ft trailer. Easy access asphalt parking very professionally organized equipment.

SCOTT W. 
Évaluation :
5

Great people

STEVE J. 
Évaluation :
3

I had a horrible experience with movers.com powered by U-haul on both ends....do not use.

Susan P. 
Évaluation :
5

Friendly staff, overall just a great experience

Loryn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON G. 
Évaluation :
5

This place should teach other local uhaul locations in the area how to treat their customers always a respectful and customer service oriented rep. Of your company the mustang mattress warehouse is one of the most respectful locations your company has always a pleasure to do business with them

Leah M. 
Évaluation :
5

I was greeted immediately upon arrival. The folks running this location are simply the best. Friendly,, knowledgeable and super respectful. Id say one of the very few places you can walk in the first time and just know these are good folks. Need more of them in the world today for sure

Garin A. 
Évaluation :
5

all went well

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane O. 
Évaluation :
5

Just keep doing what this location does! Excellent down to earth customer service!

david R. 
Évaluation :
5

The personnel was extremely professional yet wonderfully friendly! They got me in and out very quickly. The truck was so clean that you'd think it was new!

JUSTIN D. 
Évaluation :
5

Friendly employee!

Chris P. 
Évaluation :
5

13286318. This contract number is the first and original contract number In yukon ok. It was the worst experience ever.. i spent 3 hrs extra because of the lady at American storage in yukon. I would never recommend that facility in yukon . No professionalism at all. It was a total difference at the next facility in a great way. The lady was rude rude rude. And canceled my contract

Andre W. 
Évaluation :
2

I originally reserved my trailer through the U-haul at 100 se 2nd st. In Oklahoma City, when I called to check the reservation on my uhaul and Dolly they didn't have it, and called this place and I had to drive 30min here and hooked up my own trailer with no jack (I had to lift it). And they didn't have a Dolly available, but the receptionist was nice and tried to work with what she had available. (I inquired about my $50 off about the failed reservation and got the run around, and was told by both stores to check the next store for the refund) technically it should be $100 at this point for the original failed reservation, and at the second for the lack of a reserved Dolly, that I was charged for!

Treyon G. 
Évaluation :
5

Unsullied was experiencing a shortage of vehicles snd our reservation for a 20 foot truck quickly went off rail but we were provided with a 15 foot truck literally at the last moment and everything turned out great. We were allowed extra mileage allowance and all went well.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamberlee H. 
Évaluation :
5

The lady that helped me, Tiffany, was very helpful and a pleasure to work with.

Tracy N. 
Évaluation :
1

The representative was mean and disrespectful. I parked it near the office and as soon as I was about to come out from the 26ft truck she came out and yelled at me. She yelled, “Hey!!! Park that thing over there!” And pointed to the area where she wanted me to park. Is a big parking area. She came back in the door and I parked it at the area over where she pointed at. I came off the truck and walked toward the office and she yelled at me again and said,” Hey!!! park that thing where you got it from. Park parallel to other rental trucks!” I got upset the second time because she yelled at me twice now and didn't give me a detail instructions of where specifically she wanted me to park the 2nd time. I didn't get a truck from there and I thought they would do a quick inspection and move it somewhere else. I didn't block anyone's way either because is a big area. I'm used to see details at airports car rental returns but not familiar with Uhaul rentals. I yelled back at her and said,”You should've provided me a detailed instructions of where you wanted me to park earlier!” She threatened to charge me for the service fee since the second time parking was not in the right area and tell me to use my brain and that I don't have common sense. She told me to give her the key and leave in a extremely rude tone. I climbed back into the truck and parked it parallel to 2 other small Uhaul's trucks facing the road. She left and went back in. I came into the office and handed her the key and she didn't do the checkin. I asked if I need to sign anything or get a copy of the truck returned and the man sitting in the chair by her said no and that I'll get it in the email. About 3 hours later I get a call telling me to drop it off at a Uhaul's different location. The representative over the phone however, was very friendly and I explained to her I've already returned it to the location where I was told when I called in and asked about the drop off location. She was very friendly. I've filed a complaint about it over the phone about the unpleasant truck drop off.

Paul N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

The only issues we had were getting to the key. Process is a little difficult. Other than that great.

Joseph B. 
Évaluation :
5

The staff was ourstanding..If I ever need uhaul again this is where I'm going

KATHRYN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

There was not any mattresses pads that I ordered and I did not have time to get any. Many of my belonging s got scratched because I just did not have enough blanket at my home. It's not Mustangs fault, because the reservation was switched by other Ugaul company last moment. But disappointed that my brand new washer and dryer are ruined on the outside, and couches are all scratched. Supply these stores with blankets.

HEATHER J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany R. 
Évaluation :
5

Great staff. Super friendly!

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

The Mattress store location was the best! They made everything so easy, were easy to talk with and answered all of our questions quickly and accurately!

Chris G. 
Évaluation :
2

Do better! I paid 3K to rent this truck and could have potentially paid much more because we were rented a vehicle that had probably been used to illegally transport drugs, had electrical issues, and I had to replace a tag light!

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

I thought they could have walked out and showed me the truck and the damaged spots, so I didn't worry about them at check in.

Raymond T. 
Évaluation :
1

Please have all equipment ready for contactless pick up. I was supposed to have dolleys & furniture covers at my 7:30a pick up & they were not there.

Aniesha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
5

Very friendly and easy to work.

CHERYL S. 
Évaluation :
1

When I first opened to doors all I smelt was weed and y'all charged me for two extra days when it wasn't even my fault the location wasn't open and you guys don't put jacks on your trailers so I couldn't get the 6x12 enclosed trailer off my hitch without the jack that was locked inside the store

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD W. 
Évaluation :
5

nothing, I had a great experience.

MARSHALL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
5

Very good experience

Justin G. 
Évaluation :
5

Better inventory of 15ft trucks on hand

Ruchard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Absolutely insane that if returned the trailer to this site the cost would have ~$40. Since I did not want to drive 180 miles to return the trailer and drive the 180 miles back home I had to pay $250. That is STUPID!

walt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy C. 
Évaluation :
2

The lady who assisted was rude. She seemed quite satisfied when she thought my card was declined. I understand she working despite being very sick (not wearing a mask either) but overall it was an unpleasant experience. I haven't received my receipt and I'm concerned because the charges are higher than what was quoted. It seems after reading the reviews, this might be a common problem.

Michelle B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy J S. 
Évaluation :
5

Great staff!

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R. 
Évaluation :
1

Turned in my rental truck 21 hours early but staff didn't get to it for over 96 hours later then the time it was due, and are trying to charge me and extra 3 days worth. Horrible experience

NATHAN S. 
Évaluation :
5

Great experience with two very nice people. It was a delight working with someone who treats you with respect.

CLARK Y. 
Évaluation :
5

Best experience renting ever

Dusty H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna kay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Customer service was exceptional.

Michael C. 
Évaluation :
3

I have been charged 3 times. 3 different amounts. I need to know what my charges are. Please contact me at 405 8162774

Katherine B. 
Évaluation :
5

This location was great. We tried to rent a truck from two other locations in the surrounding area and the employees were so rude we walked out the door.

STEVE B. 
Non les évaluations ont été soumises pour cet établissement.

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