Great customer service, have a more wider variety
toneka T
Customer Reviews for Mattresses & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I had to wait over to hours to pickup the truck. I was on the phone for almost 1 hour with a Uhaul Rep and there was no way to pick up the truck via mobile on the web and on the app. Additionally, the truck given to me had the driver's wiper blade missing, and it was raining hard. I had to call road assistance. I had a very bad experience with Uhaul.
Milton AThis location is extremely bad. Specially the people. Their behavior is like that, they are just king. If I had the authority, I closed this location down long time ago. Sorry to say but it's true.
Hassan UCustomer service was on point.
natalie mNo communication at all
Osley AExcellent service à la clientèle
Travia LThe person who helped did not know how to use the system to make reservation. Had to type up my own reservation. The truck was not clean. Was missing a cart as well.
Timur KTienen que dar un poco más de información al usar los vehículos, en el momento de como entregarlos
JOSE SThe 20" Truck has a lot of problems. 1- The balance of the back door does not work at all. It has broken the mechanism. I couldn't open it. I needed 2 people to open it. And it was so risky to be injured by the door. 2- The driver lock doesn't work. I needed to use the right door to get in. 3-Some part of the exhaust was damaged. The truck makes a loud noise. So bad to use it for hours. 4- The back door doesn't have a Padlock.
Marcelo rExcellent customer service; the manager was very friendly and provided valuable information. However, the truck had a very unpleasant smell inside; even some furniture ended up with a bad odor after unloading.
Ender MThey did not have any of the tools I rented even though showing the ability to rent them. They gave me a truck thatthe loading door was damaged which made everything more difficult
Carolyn BI was unaware of the $100 deposit if you don't have a bank card which was really a hassle for me. But other than that it was GREAT very quick and easy
Dondre HReturn my money thank you !
Alberto MGreat location and even better service! Easy pick up and sign out process. Thank you for making moving day easy.
Erika RPoor customer service truck provided was filthy and smell like urine doors couldn't close properly it was a safety hazard all the time. If it wouldn't be an emergency I needed the truck I woul it cancel the service right away.
Roger CNothing it was awesome
DAMIAN SHad a delay of over one hour from my "Pick - up" time due to some mistake that was made in your system. However, apart from the representative being very unprofessional and discourteous, I am now receiving a bill that exceeds my calculations for the rental. I would like to have a detailed breakdown of the charges which have already been placed on my Credit Card but I am yet to receive an Invoice from U-Haul. This can be sent to Rmartin822@aol.com or I can be reached at (954) 433-0972. Look forward to hearing from you. Hope this was of some help to improve your Customer Service. Thanks
RUDOLPH MWas Over Charged And Customer Service Was Horrible Very Unacceptable
BRIANN SFue una experiencia muy desagradable el auto está con orines mis cosas salieron contaminados por ese olor a orines no lo recomendaria
juan dTHIS RENTAL LOCATION RENTS FILTY DIRTY TRUCKS TO CUSTOMERS. THIS LOCATION GIVES U-HAUL A BAD REPUTATION, U-HAUL NEEDS TO ADDRESS THIS SITUATION WITH THIS LOCATION, NO CUSTOMER SERVICE WHEN IT COMES TO RENTALS...VERY DIRTY AND POOR SERVICE.
Gladstone MExcelente atención
Franklyn URip off and charged my card 3 times
david fJust make sure that everything is working properly gas gage and there was little problem with the transmission other than that all is well thanks will rent again
DEBRA WI have an appointment to pick up the truck at 7, I received a call at 6 to hurry up to pick up the truck right away because it's closing at 7. He was rude even when I got there. That was the son of the business. When I return the truck he was so bad. He was rude as well And feeling so impatient because I did not take picture of the mileage for him when the mileage didn't show on the dash of the truck. He had to call for back up for to know what to know but yet he was rude to me that I should be the one to do a job that he couldn't do. Really bad customer service. I wish I had picked it up in another place
JESILA AI had the truck for 4 hours only and was charged for 3 days. I have a open claim right now.
Ronald JSend me to different locations that said there was availability and the Tru truck wasn't available
SHEILA BGreat service
PERRY DBetter communicate the price listing
TARANCE SLe meilleur
Julio RText or email the customer's receipt after the drop off/ return the vehicle. This location also should record the mileage so customers will know how many miles was actually used. Thanks
dawn HBetter vehicle upkeep, was not clean when rented.
Jordan FThe truck I got didn’t have no gas but he clams gas was in there
Damion SThey are scamming , they start my time before and give me about an hour and when I returning key so he make me more wait so he get more time and then he charge me another extra day which I have never take that day .I give back on time when I got key so if refund me that he charge me extra then it’s gonna helpful.thank you
ZAEEM AI declined the CDW coverage when making my online reservation but it was invoiced anyway without my consent. Not happy about having to pay this extra charge.
Patrick BNeighborhood U-Haul shops are not good places to drop off a trailer. Many times you have to unhook yourself. Hurt myself dropping off a 6x12 trailer. Drop off is often in a small alley behind a business. Find the closest Full time U-haul shop to drop off trailers.
Henry RThe location and customer service was great, however, the equipment did not have AC. It smelled like urine. It was completely dirty in the back. It had a check engine light. Barely would drive to speed.
Kelly DThe truck didn't have ANY of the moving equipment I requested. I was depending on the dolly and moving blanket's. The truck was disgusting, It reeked of cigarettes and pee. I was stuck cleaning it because of my pick up time. Aren't they checked and cleaned upon drop off? Honestly I can't believe I was charged the full rental amount given the condition of the truck and lack of supplies. I want to keep anyone else from going through this and am ready to make my review publix. This cannot be the normal for U-Haul and I'm extremely disappointed.
Leonardo HNot a thing... grade A service and hospitality
angel gReserved for 11am. Contact had to be called. Spoke 12:20p. Reserved 10ft truck. Ended up with roach infested 17ft truck that coast me almost 3 times more for 3 hours use.
Heidi MThe AC in the truck did not work. When we arrived to my unit after picking up the truck there was a liquid substance that smelled and looked like urine in the back. Apparently they are not keeping up with the trucks there and should not be representing UHAUL at all.
Ashley GMake sure that equipment works. Truck had a bad battery that required jumping, a check engine light and very rough idle. After loading and starting to leave the AC stopped working on a 90+ degree day. What a horribly maintained vehicle! Worst uhaul experience I have had.
Douglas SI was charged 2 daya late even though i returned before the due date and gave the dealer the keys.
Teddy PThe truck was full of small roaches. No customer skills nothing. Never again. First time there and last time .
sebastian cTrash in back of truck. Online customer service took 25-30 minutes to verify my truck so i could get the keys.
Jeffree RLoved the local neighborhood convenience.
ERIKA PClean up the truck before rent it I found two dead Lizard inside the truck .
JOHNY LThe customer services is very exceptional I can’t complain at all keep up The the good care for customers Thanks
JOHNY LGreat service very convenient for the cost! I will totally recommend U Haul to everyone that I need to move
MARIA MThanks
RONALD BBroken door knob and can’t open drivers door , extremely dirty, no gas ,
CHRISTOPH OFirst I filled up gas right before a returns it but it take a while for it to show on the old truck so they almost charged me for gas that I filled up. Also I was a opposed to get a $50 credit and never got it
Arye RThe inside of truck had German roaches crawling around you! Passengers door didn't shut all the way!
Jacquelyn BThe person that signs out the equipment needs to be more familiar with the process and more customer friendly. It is more than just call this number or go to this website.
JOSEPH MThe truck I was rented was filthy
RANDOLPH TIncompetent people at this location. They say one thing when you come in and another when it is time to pick up. They need to improve customer service and be more personable.
SHAZADA HOperator was pleasant and accommodating in spite of their arriving late and not having the furniture dolly nor qty of blankets I’d requested.
GEORGE FProbably give instructions on where exactly to enter Mattresses and More.
Brandon HEverything is perfect! Good prices! 👍🏻👍🏻👍🏻
NORI ETell the equipment is available for me and to not make me go to another locatiom when I don't have the time to do so. I also needed a ramp on my truck which it did not day if it had one or not till I picked up the truck. Your website offers a bunch of things which I didn't need but what I needed you didn't have. I was extremely dissatisfied with the out come. No dollies, no ramp, no harnesses and the experience was extremely frustrating and not to mention back-breaking as well. A piece of furniture was also broken due to the lack of incompetence which I can't seem to point the finger at because no one will accept responsibility.
MIQUELL SDrop off using Uhaul app. While a much better experience than the online pick-up that didn't happen, it was awful, I did have to take 10 pictures of the dashboard that were not uploading to your site. I was lucky my son had an iPhone and did load the app, logged in my account and we did it that way. Otherwise I couldn't return the truck. The app is pitiful. I already told about 10 of my friends to never use the uhaul app for either pickup or drop-off. Good luck. Next time I'll use enterprise.
Cezar CThe man a the mattress company was not helpful. I informed him I couldn't read the small print because I lost my glasses. He told me he couldn't do it for me. while he had a screen open to sell mattresses. He also didn't tell me that I had to log on at the location. Upon arriving home I called another number and the gentleman took care of it for me immediately.
Michelle CMy experience was great. Was helped immediately. Received equipment quickly. Dropoff was quick as well. No complaints
BRADLEY SThe only reason anything turned out okay was because the man at mattresses and more was able to fix some of the issues for us. But we were still charged twice for our tow dolly.
Lindsey RThe service was perfect from pick up to drop off. I don't think improvement is needed.
Lakia C