Le client n'a pas laissé de commentaire.James Q.
Customer Reviews for Maximum Mini Storage Pat Booker LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Universal City, TX 78148
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 10h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Wash the inside of the cabin, right passenger headlamp not working. Customer service could improve. 12/07/2021CHARLES H.
Le client n'a pas laissé de commentaire.TRACY ANTIONETTE C.
I was very satisfied with my experience with your company !! Thank youTREVOR J.
Le client n'a pas laissé de commentaire.Stephfen M.
Le client n'a pas laissé de commentaire.Donna T.
Jessica is amazing. Thank youJASON J.
Only problem was no blankets in the truck but not sure if that's the fault of the locationMark C.
They weren't there at the time when I made my reservation. They told me it was the same price to bring it back the next day but when I did they tried to say they â€œwaived the feeâ€ as a way to accommodate me but that was not how it was presented. I was never explained the return process and when I brought the truck back in the morning they weren't there again. I told them I may keep it overnight and they never told me they wouldn't be open until later than their advertised hours. I had to waste gas and over an hour of my time to bring the key back because they never told me there was a drop box. And they have an incorrect number on the website so when I tried to call and see what time to bring the truck back I never heard back from them or got an answer. When I complained the woman working there basically gave me an â€œapologyâ€ that made it seem like she really didn't care about how I felt. And the owner didn't either obviously since he only gave me $4 and some change off even though they completely inconvenienced me multiple times. And also whoever I talked to at Uhaul suppport was completely rude and the customer service was utterly unacceptable. I will never be using this location again and will probably only use uhaul as a last resort at this point. This whole experience was awful.ALEXIS M.
Le client n'a pas laissé de commentaire.dee D.
Le client n'a pas laissé de commentaire.Calvin C.
The self-service rental was easy and convenient.Nicole N.
Jessica was super helpful! We need more Jessica's in this world.JALIRE R.
It took 2 hours after several call and live chats to get my 2 hour rental that had me scheduled to turn my rental in after an hour and a half.Davette D.
Le client n'a pas laissé de commentaire.Deborah A.
We wanted to rent a truck but it looked beat up on the outside. The van we ended up renting was dirty in the cargo area. It also had dents on it. The website was not updated with the most recent pictures. The lady was friendly and took care of final check in efficiently. The overall location was decent and very secure.Cindy T.
Le client n'a pas laissé de commentaire.THERESA S.
The location and customer service were great . They bailed me out of self service not working. Your app is terrible and your phone number wouldn't work. I'll never do that again if I use UhaulChristopher M.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.BRODERICK JEROME M.
Very friendly. Explains everything in good understanding. Would recommend you to all my family and friends. ThanksMelissa S.
Le client n'a pas laissé de commentaire.Tracy S.
Le client n'a pas laissé de commentaire.Latanya A.
Le client n'a pas laissé de commentaire.Jennie H.
I was double charged I am not happy yet please advise my next steps thanksMark C.
Le client n'a pas laissé de commentaire.Joann C.
Uh try looking in the truck before renting it out. I am pissed. It was filled with cigarette ash, tabacco, and smelled of stale smoke (have pics). I told the lady on the phone while picking up and all she said was "oh I'll make a note here" Seriously? I have asthma and it was HORRIBLE. All y'all care about is the money. Not the customer.Summer S.
Whoever checked in the truck lied about the fuel level and then charged my credit card $80. I will be reporting them to the better business bureau.Ralph L.
Le client n'a pas laissé de commentaire.Lashondra G.
Le client n'a pas laissé de commentaire.Melanie M.
I had mechanical problems with the truck But they responded rapidly and responsible.Herbert C.
Le client n'a pas laissé de commentaire.Benjamin M.
Provide a default code for entry and exiting the premises when returning equipment.Lashondra G.
Le client n'a pas laissé de commentaire.Rachel L.
Le client n'a pas laissé de commentaire.Tina F.
Le client n'a pas laissé de commentaire.Carlos G.
It was a 24 hr site and the trailer was dropped off around 11 PM. At that time it was easy to get to and drop off the trailer.Marrianne H.
Place a notification on the on line express site that this information does not help if you have to self checkout your vehicle.Ruben S.
Location was closed I returned onlineTerry H.
Truck in side cab was dirty grass dirt and cigarette ashes. Box of truck was not swept out but made sure was done when dropped off for next person overall very satisfied and will use again soonRoland K.
Maybe wash vehicleKirk C.
Le client n'a pas laissé de commentaire.Felicia G.
The rental agent was very nice, thank you.Brandon Z.
Took an hour to get my truck, forgot my dolly and the back was dirtynickolous G.
Le client n'a pas laissé de commentaire.Dean C.
Sure would love cruise control on the trucks.Ian B.
U haul (Corp) app, contract and billing had massive problems allowing for agreed rates and terms. Amanda, the employee working with me is an absolutely a gem of customer service rep. She took time to make everything the best.THEODORE B.
Given wrong information about dropping off the vehicle. Was told I would be able to drop off truck closer to new residence. After several attempts of trying to reach the drop off location with no answer (410 and Vance Jackson) I was told there would be over $200 fee. Had to go all the way back to Villa location and put even more miles and pay more than I was supposed to. Will not be using u-haul again.Ashlin S.
The van I rented was the perfect solution to my moving need.Joseph S.
Le client n'a pas laissé de commentaire.Jennifer K.
You need to improve the selection of equipment at this location.Michael S.
Keeping a little more inventory onsite.Michael S.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Trina W.
Very friendly staff. Very quick and professional. I highly recommend this locationpatrick R.
Le client n'a pas laissé de commentaire.Carlos Paulino G.
Le client n'a pas laissé de commentaire.David S.
Took too long to complete the paperwork since I had completed everything online. The person changed my drop off location stating that the one I selected online didn't come through and I had to select a new location.LARRY B.
I don't see any improvement needs, very outstanding service,They let you turn in truck outside of business hours for your convenience and were very thoughtful throughout the processSteven C.
Excellent customer service. Very helpful and accommodating.Darrel Q.
Hello, I'm an active duty military member and am moving on orders from Texas to Washington. Unfortunately, after a day and a half of driving my wife suffered a medical emergency and we had to cut our trip short and won't be able to compete our move for a couple of months. If possible, I'd like to request the ability to complete this move under the original reservation at a later date. I appreciate your greatest consideration. Thank you and have a great day. P.s the rep at the pick up location was both professional and courteousGarrett H.
Le client n'a pas laissé de commentaire.STACY W.
Le client n'a pas laissé de commentaire.Harold L.
Le client n'a pas laissé de commentaire.KEN B.
Le client n'a pas laissé de commentaire.Nicholas C.
Everything went as planned and the price I paid really helped out tremendously. Thank you. I have already referred several friends that I know will be moving soon.George W.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.HENRY C.
Le client n'a pas laissé de commentaire.greg B.
Great service! Thank you!Deena M.
Le client n'a pas laissé de commentaire.Jose Angel M.
Le client n'a pas laissé de commentaire.DAVID C.
The Lady at pickup was very helpful and professional., and also let me chose a newer trailer ! Had no problems at all. Very happy with pickup and drop off , my reservations and follow up. Thanks to all.wayne A.
They made us drive to three different locations to drop off the truck. It was a total nightmare! I will not rent from uhaul again.thomas M.
We went to three different locations and they were all full. We were driving a 26 ft. truck with a car hauler. It was very difficult and stressful for me to get in and out of these parking lots and for that reason I will never rent from uhaul again. Very disappointed!thomas M.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.EDDY S.
Again, friendly and helpful staff. Will definitely use them again.Terry W.
Equipment was no clean, and the gas gauge was lower than what we were told.MELANIE S.
I really don't know how my Uhaul experience could get better than excellent, except at a lower cost. The cost was excellent too. Thank you, I recommend uhaul to everyone.Katherine Q.
No complaints about this locationBrian C.
Le client n'a pas laissé de commentaire.Reinaldo M.
Le client n'a pas laissé de commentaire.Derek H.
I would recommend using maximum mini storage to everyone. They make renting a uhaul so easy, and the lady who helped me get on the road was so nice and helpful.David D.
Nothing did a great job very friendly and helpful. Will definitely use again!Jon G.
Le client n'a pas laissé de commentaire.Kathleen S.
The customer service was exceptional. Smooth, easy and quick transaction. Merci.Reinaldo M.
Le client n'a pas laissé de commentaire.GARRETT M.
Le client n'a pas laissé de commentaire.Christina R.
Le client n'a pas laissé de commentaire.Johnie R.
Le client n'a pas laissé de commentaire.Stephen S.
Of course uhaul tricked me again with the check in early bs. Staff checked me in quickly then hooked up trailer. Only minus was trailer was in grassy area and had a lot of rain.James W.