Customer Reviews for Maxx Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maxx Mini Storage

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Gary J.
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Customer did not leave a comment.

Aaron J.
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Complete authorization while I’m still at home, don’t wait for me to be at location trying to pick up my rental and then ask for references that just happen to be available at that time. - The location employee was nice. I should have opted to go through him instead of the app pick up.

jeff B.
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Customer did not leave a comment.

Erik J.
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Location rep was super friendly and helpful, but the process was excruciatingly slow.

ralph B.
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I prefer GM pickups over Ford because the ride is much smoother in the GM pickups and they also handle better.

Debra P.
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Front office person was very good at her job, but she needs to be more pleasant toward the customer, maybe be more friendly, light’n up a bit.

Michele W.
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It was fast and easy to rent. Return was just as smooth. I’d rent from this location again!!

Roy T.
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Great location and great staff!

Craig R.
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besides having to pick up 2 hours away from home as it wasn’t available closer and having to switch locations the day of by u haul as the truck was broke down.

Loietta A.
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Customer did not leave a comment.

Dwight R.
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The manager and staff are always pleasant and make a seamless transaction. Perfect!

Thomas J.
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Customer did not leave a comment.

Jarred M.
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Customer did not leave a comment.

Stanley K.
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Both the trailer drop off and Redding locations were neat and clean. There could have been a bit more counter help at the pick up location.

mark A.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Dwight R.
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Rental went well although there were software issue. Really nice people to rent from!

Richard U.
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Tanner was extremely helpful and knowledgeable. We appreciated his help and recommendations. Our trip went well.

Victor I.
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This rental worked out, but your customer service line is TERRIBLE. I initially ordered a 10' truck online at uhaul.com and when I called the location to arrange pickup the location online rented the truck to me at said they had no inventory of 10' trucks. So I called your customer service and they said I would have to get it from a location literally 5-7 miles away AND PAY FOR THE EXTRA MILEAGE FOR YOUR MISTAKE. This was a 1 hour rental to move a couch and loveseat. I chose this location because it was within 1 mile of my house and 1 mile of the pickup location. Adding 10-14 miles round trip in mileage almost DOUBLED the cost of the rental, which your customer service should have waived for YOUR MISTAKE. So I declined your terrible customer service and I went to the closer location directly and worked out a cargo van that would still work, and they were GREAT. I would never deal with your TERRIBLE PHONE LINE CUSTOMER SERVICE AGAIN. You are WAY worse than Budget or Penske.

Ashley T.
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My reservation was made and confirmed to be picked up in palo cedro. I arranged a ride so i could pick up the truck. When i got there they didnt have my truck. I was sent accross town to pick up. When i called the 800# the rep was extremely rude to me. The manager told me there is nothing she can to to help me for my waisted time and frustration. I have filed a formal complaint and would like to be contacted. 9257526873

ralph B.
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Always clean and ready to go.

JAMES I. | Overall Experience |
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Thank you

Sylvester M.
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Customer did not leave a comment.

Jonathan P.
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I dropped the truck off a day early. However I was unable to use the after hours drop off feature on the website or app. I tried 2 different phones with location services enabled both generally and specifically for the app.

Russel K.
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Customer did not leave a comment.

James R.
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Keep Robin! She's a gem!! ??

Dana B.
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Your online reservations and 1-800 U-HAUL customer service is severely flawed and lacking. If it weren’t for Maxx Mini Storage’s customer service and professionalism, I would not recommend or go to U-Haul again. Thanks to Maxx Mini Storage, I will go back!!!

Karen H.
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Everything was excellent. Robin in the office is amazing. Accommodating and very nice. I will be using this UHaul (at Maxx Storage) again. Thank you

kathy B.
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The gentleman that helped use was very nice and helpful.

qinglin C.
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fine

Richard V.
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Very satisfied with the service.

Felicia H.
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The managers here are incredibly nice and helpful! Only renting from this location from now on!

sheerie B.
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Nice clean, well managed site!

danny E.
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Customer did not leave a comment.

GEOFF R.
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it was all good

Charlie H.
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Very helpful and friendly service

Beverly F.
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Customer did not leave a comment.

KENNETH C.
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This U haul was also wonderful. The gentleman went out and checked our vehicle and told us to wait inside where it was warm. He told us he appreciated the fact we returned it so clean. He was very nice and had us on our way within 15 minutes. Wished us happy holidays and was very friendly as well. We love u haul!

THOMAS V.
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The maxx mini people went out of their way to make certain my reserved uhaul 26 ft truck would be at their location and ready for me to begin using. They exceeded expetitations

Terry B.
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Absolutely would recommend to others! John was super nice and helpful, very accommodating with returning equipment. Clean, well maintained facility!

DERIK H.
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You advertise for $19.99 to rent a truck and then after all the little addons you charge $80+ for a two hour rental. I will not be using you service again.

Pam H.
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Customer did not leave a comment.

George Y.
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Customer did not leave a comment.

Rafe S.
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I was disappointed that Truck I ordered did not come with a hitch/ball and the towing connection did not fit the trailer I was pulling "round flat 7"... the connection had a 4 pin connection. In addition to the $285.00 I paid to rent the truck, I had to pay an additional $100.00 for hitch and adapter. None of these were available at pickup site.

Raxhel G.
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Reserved a truck at a location near me and was all set. Few days before pick up I Received a phone call stating I had to pick up elsewhere. THEN, I got a text msg claiming a truck would be available at my previous (closest) asking location. Called and was told I could pick up at my asking location. Received another call stating I had to go elsewhere. I had to go an hour (round trip) out of my way to retrieve the the truck. Unorganized company in my opinion.

Duane P.
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Customer did not leave a comment.

Betsy Ann R.
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UR computer system is awful!! If not for John and the girl from Yuba City, I would have had to drive to Oasis & I 5 to pick up a truck. I would definitely recommend Airport Road for ALL moving needs!!

michelle L.
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No improvment needed... Very nice, friendly, and pleasent to deal with.

June C.
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This U-Haul location has superior customer service!

BRIAN H.
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Oasis and I-5 (part of movers help) was also excellent.

Lloyd D.
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Customer did not leave a comment.

carrie W.
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Customer did not leave a comment.

MARCIA B.
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Customer did not leave a comment.

David B.
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Great job. They were very attentive and readily available to assist.

rex W.
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Customer did not leave a comment.

Billy W.
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This is a great location. It is clean and well lit. Clean restroom. Neat, clean and courteous manager. I will continue to use this location

Micky S.
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I wish the place open earlier

Dwight H.
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THIS GUY IS FANTASTIC! Max's storage on Airport was great.. he was helpful, fun, funny and you need to send more trucks his way! Great representative of the company!

Caitlin P.
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Customer did not leave a comment.

Helen H.
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John@Maxx Mini Storage was very cheerful and super nice.

Vera M.
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Customer did not leave a comment.

Ruthann W.
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Customer did not leave a comment.

holly G.
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The milage quote on your website was off 171 was what the on line and 137 was what the drop off said

MARNIE M.
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Customer did not leave a comment.

Amanda B.
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Improve online reservation process

Macey G.
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Customer did not leave a comment.

KATHY B.
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Customer did not leave a comment.

JILL T.
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The people are friendly and knowledgeable, they expedited the process in short order.

PETER F.
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John at Maxx Storage was excellent to work with. Thank you John.

VICKI W.
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Service was excellent.

LINDA T.
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The gentleman in charge of the rental of the uhaul was awesome and funny and a great employee! He made the task of having to move a little brighter and more pleasant than it was starting to be.

Sherry L.
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Customer did not leave a comment.

ROBIN C.
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Robin was helpful and polite even though she wasn't expecting the equipment to be returned to her location. She got on the phone and spoke to colleagues a couple of times to have the return assigned to her location. She also helped me locate a helper to hire, who arrived within minutes!

DWIGHT R.
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Really nice people there. They stayed late so I could get a truck at the last second which I am very grateful.

JIM W.
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they where there not at the shop!! when drop off

ADAM W.
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Customer did not leave a comment.

KATHLEEN D.
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Customer did not leave a comment.

NICHOLAS B.
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Customer did not leave a comment.

ERIKA W.
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Customer did not leave a comment.

MIKE M.
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Customer did not leave a comment.

ROBERT C.
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Customer did not leave a comment.

SHANNON K.
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Customer did not leave a comment.

CHANDA D.
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Customer did not leave a comment.

ALEXIS A.
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Customer did not leave a comment.

JOHN P.
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Very clean and helpful. I would recommend this place to anyone looking for a storage unit.

CONNIE K.
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Customer did not leave a comment.

DORSEY L.
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GREAT customer service. I wish I could remember his name but the gentleman that worked there and helped me was awesome! ! Had me laughing the whole time and went above and beyond to help me out

Clinton A.
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My contact said to call a phone number for drop off. The drop off location was over 70 miles from my destination. Then I was charged for an extra day because I couldn't drive to the drop location on my negotiated day of return.

THOMAS D.
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Customer did not leave a comment.

Sherry C.
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Knowledgeable, friendly and spot on. The equipment was clean, and ready to go. No hassles.

VIVIAN M.
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Customer did not leave a comment.

MARGARET W.
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great service

Robert W.
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Thank you U-haul, you helped me out of a bad situation. Everything went very smooth. Thanks again, Robbie Webster.

larry S.
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Perfect UHaul experience.

JIM H.
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GOOD GUY..HELPFULL

BYRON K.
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The guy I dealt with was very helpful and friendly. I would definitely use them again.

Rod S.
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Unfortunately I did not verify odometer when I picked up the truck. I was charged 86.5 miles, when I actually drove 65.1 mi. I just verified this with Google Maps. I will not be using U Haul again. Airport Rd Redding to Montana Sky Dr Redding to Reading Rd Red Bluff to Airport Rd Redding

CHARLES C.
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Besides the fact I was told one thing, and it wasnt followed through with, it was a fairly painless experience

ANGEL P.
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Customer did not leave a comment.

Victoria T.
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Customer did not leave a comment.

DAVID H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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