Took over a hour to pick up the rental and the time was not adjusted. So basically lost 1 hour of my 24 hour rental, then charged a after hours service fee of 20 $and was never told about the fee or why I was charged.CLIFFORD H.
Customer Reviews for Maxx Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Charles Z. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory F.
I was charged an extra day and 2 gallon of gas when I only had it two days after my prior reservation was screwed up. I have time stamped photos of miles and tank level showing it was where I got it. And in the past I've returned trucks with way more fuel in them than when I picked them up and was never credited for that. It's a shame you take from someone on a low fixed income of Disability. You have messed up a few times in the last 6 months only to blame the customer and take from us. Watch out, U-haul is after the little guys money unjustly.Tim D.
Le client n'a pas laissé de commentaire.LINDSEY C. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT S.
My experience was horrible, primarily because I chose mobile check in. I tried both online and the app to try to process the rental, both of which had errors that delayed processing. Customer service called to say that their inability to reach an alternate contact was further delaying the process. It was Sunday, and our contact was likely in church! I expressed my frustration that if I had been in a store I would have been out the door by now. I had provided a picture of myself, a copy of the front and back of my driver's license, my date of birth and all of my contact information, but I was being held up because you couldn't reach an alternate contact! When it was decided that we could proceed, I was sent a code and instructions for retrieving the key to the vehicle. Neither my daughter nor I could find anything anywhere on the vehicle that seemed to match the description provided, or anywhere to enter a code. Having to jump through hoops for more than half an hour with no real help and no success, I requested that the reservation be canceled. After waiting a little more time on hold, waiting for a manager to approve it, it was finally canceled and we made other arrangements for help.Diane D.
Le client n'a pas laissé de commentaire.Cynthia J.
The staff was great and very helpful.Art F. | Expérience générale
Le client n'a pas laissé de commentaire.valerie C.
Le client n'a pas laissé de commentaire.Kody B.
The owner/worker was really rude. Almost hit me with her car. Was screaming and yelling at me. I clearly had the key to the uhaul from the lock box. She gave very poor customer service manners.Angela B.
Clerk at airport rd was slightly hostile , she kept referring that she was doing me a favor although the website couldn't complete the rental. She was very rude to my father in law when he approached regarding covid-19, I understand but she shouldn't yell at people. Otherwise the rental was pleasant.Ryan S.
Service person, I can't remember her name, did an excellent job helping us with the truck rental.Gary J.
Le client n'a pas laissé de commentaire.Gary J.
Complete authorization while I'm still at home, don't wait for me to be at location trying to pick up my rental and then ask for references that just happen to be available at that time. - The location employee was nice. I should have opted to go through him instead of the app pick up.Aaron J.
Le client n'a pas laissé de commentaire.jeff B.
Location rep was super friendly and helpful, but the process was excruciatingly slow.Erik J.
I prefer GM pickups over Ford because the ride is much smoother in the GM pickups and they also handle better.ralph B.
Front office person was very good at her job, but she needs to be more pleasant toward the customer, maybe be more friendly, light'n up a bit.Debra P.
It was fast and easy to rent. Return was just as smooth. I'd rent from this location again!!Michele W.
Great location and great staff!Roy T.
besides having to pick up 2 hours away from home as it wasn't available closer and having to switch locations the day of by u haul as the truck was broke down.Craig R.
Le client n'a pas laissé de commentaire.Loietta A.
The manager and staff are always pleasant and make a seamless transaction. Perfect!Dwight R.
Le client n'a pas laissé de commentaire.Thomas J.
Le client n'a pas laissé de commentaire.Jarred M.
Both the trailer drop off and Redding locations were neat and clean. There could have been a bit more counter help at the pick up location.Stanley K.
Le client n'a pas laissé de commentaire.mark A.
Le client n'a pas laissé de commentaire.Michael R.
Rental went well although there were software issue. Really nice people to rent from!Dwight R.
Tanner was extremely helpful and knowledgeable. We appreciated his help and recommendations. Our trip went well.Richard U.
This rental worked out, but your customer service line is TERRIBLE. I initially ordered a 10' truck online at uhaul.com and when I called the location to arrange pickup the location online rented the truck to me at said they had no inventory of 10' trucks. So I called your customer service and they said I would have to get it from a location literally 5-7 miles away AND PAY FOR THE EXTRA MILEAGE FOR YOUR MISTAKE. This was a 1 hour rental to move a couch and loveseat. I chose this location because it was within 1 mile of my house and 1 mile of the pickup location. Adding 10-14 miles round trip in mileage almost DOUBLED the cost of the rental, which your customer service should have waived for YOUR MISTAKE. So I declined your terrible customer service and I went to the closer location directly and worked out a cargo van that would still work, and they were GREAT. I would never deal with your TERRIBLE PHONE LINE CUSTOMER SERVICE AGAIN. You are WAY worse than Budget or Penske.Victor I.
My reservation was made and confirmed to be picked up in palo cedro. I arranged a ride so i could pick up the truck. When i got there they didnt have my truck. I was sent accross town to pick up. When i called the 800# the rep was extremely rude to me. The manager told me there is nothing she can to to help me for my waisted time and frustration. I have filed a formal complaint and would like to be contacted. 9257526873Ashley T.
Always clean and ready to go.ralph B.
MerciJAMES I. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvester M.
I dropped the truck off a day early. However I was unable to use the after hours drop off feature on the website or app. I tried 2 different phones with location services enabled both generally and specifically for the app.Jonathan P.
Le client n'a pas laissé de commentaire.Russel K.
Keep Robin! She's a gem!! ??James R.
Your online reservations and 1-800 U-HAUL customer service is severely flawed and lacking. If it weren't for Maxx Mini Storage's customer service and professionalism, I would not recommend or go to U-Haul again. Thanks to Maxx Mini Storage, I will go back!!!Dana B.
Everything was excellent. Robin in the office is amazing. Accommodating and very nice. I will be using this UHaul (at Maxx Storage) again. MerciKaren H.
The gentleman that helped use was very nice and helpful.kathy B.
Very satisfied with the service.Richard V.
The managers here are incredibly nice and helpful! Only renting from this location from now on!Felicia H.
Nice clean, well managed site!sheerie B.
Le client n'a pas laissé de commentaire.danny E.
it was all goodGEOFF R.
Very helpful and friendly serviceCharlie H.
Le client n'a pas laissé de commentaire.Beverly F.
This U haul was also wonderful. The gentleman went out and checked our vehicle and told us to wait inside where it was warm. He told us he appreciated the fact we returned it so clean. He was very nice and had us on our way within 15 minutes. Wished us happy holidays and was very friendly as well. We love u haul!KENNETH C.
The maxx mini people went out of their way to make certain my reserved uhaul 26 ft truck would be at their location and ready for me to begin using. They exceeded expetitationsTHOMAS V.
Absolutely would recommend to others! John was super nice and helpful, very accommodating with returning equipment. Clean, well maintained facility!Terry B.
You advertise for 19,99 $ to rent a truck and then after all the little addons you charge 80 $+ for a two hour rental. I will not be using you service again.DERIK H.
Le client n'a pas laissé de commentaire.Pam H.
Le client n'a pas laissé de commentaire.George Y.
I was disappointed that Truck I ordered did not come with a hitch/ball and the towing connection did not fit the trailer I was pulling "round flat 7"... the connection had a 4 pin connection. In addition to the 285,00 $ I paid to rent the truck, I had to pay an additional 100,00 $ for hitch and adapter. None of these were available at pickup site.Rafe S.
Reserved a truck at a location near me and was all set. Few days before pick up I Received a phone call stating I had to pick up elsewhere. THEN, I got a text msg claiming a truck would be available at my previous (closest) asking location. Called and was told I could pick up at my asking location. Received another call stating I had to go elsewhere. I had to go an hour (round trip) out of my way to retrieve the the truck. Unorganized company in my opinion.Raxhel G.
Le client n'a pas laissé de commentaire.Duane P.
UR computer system is awful!! If not for John and the girl from Yuba City, I would have had to drive to Oasis & I 5 to pick up a truck. I would definitely recommend Airport Road for ALL moving needs!!Betsy Ann R.
No improvment needed... Very nice, friendly, and pleasent to deal with.michelle L.
This U-Haul location has superior customer service!June C.
Oasis and I-5 (part of movers help) was also excellent.BRIAN H.
Le client n'a pas laissé de commentaire.Lloyd D.
Le client n'a pas laissé de commentaire.carrie W.
Le client n'a pas laissé de commentaire.MARCIA B.
Great job. They were very attentive and readily available to assist.David B.
Le client n'a pas laissé de commentaire.rex W.
This is a great location. It is clean and well lit. Clean restroom. Neat, clean and courteous manager. I will continue to use this locationBilly W.
I wish the place open earlierMicky S.
THIS GUY IS FANTASTIC! Max's storage on Airport was great.. he was helpful, fun, funny and you need to send more trucks his way! Great representative of the company!Dwight H.
Le client n'a pas laissé de commentaire.Caitlin P.
John@Maxx Mini Storage was very cheerful and super nice.Helen H.
Le client n'a pas laissé de commentaire.Vera M.
Le client n'a pas laissé de commentaire.Ruthann W.
The milage quote on your website was off 171 was what the on line and 137 was what the drop off saidholly G.
Le client n'a pas laissé de commentaire.MARNIE M.
Improve online reservation processAmanda B.
Le client n'a pas laissé de commentaire.Macey G.
Le client n'a pas laissé de commentaire.KATHY B.
The people are friendly and knowledgeable, they expedited the process in short order.JILL T.
John at Maxx Storage was excellent to work with. Thank you John.PETER F.
Le service a été excellent.VICKI W.
The gentleman in charge of the rental of the uhaul was awesome and funny and a great employee! He made the task of having to move a little brighter and more pleasant than it was starting to be.LINDA T.
Le client n'a pas laissé de commentaire.Sherry L.
Robin was helpful and polite even though she wasn't expecting the equipment to be returned to her location. She got on the phone and spoke to colleagues a couple of times to have the return assigned to her location. She also helped me locate a helper to hire, who arrived within minutes!ROBIN C.
Really nice people there. They stayed late so I could get a truck at the last second which I am very grateful.DWIGHT R.
they where there not at the shop!! when drop offJIM W.
Le client n'a pas laissé de commentaire.ADAM W.
Le client n'a pas laissé de commentaire.KATHLEEN D.
Le client n'a pas laissé de commentaire.NICHOLAS B.
Le client n'a pas laissé de commentaire.ERIKA W.
Le client n'a pas laissé de commentaire.MIKE M.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.SHANNON K.
Le client n'a pas laissé de commentaire.CHANDA D.
Le client n'a pas laissé de commentaire.ALEXIS A.
Very clean and helpful. I would recommend this place to anyone looking for a storage unit.JOHN P.
Le client n'a pas laissé de commentaire.CONNIE K.
GREAT customer service. I wish I could remember his name but the gentleman that worked there and helped me was awesome! ! Had me laughing the whole time and went above and beyond to help me outDORSEY L.
My contact said to call a phone number for drop off. The drop off location was over 70 miles from my destination. Then I was charged for an extra day because I couldn't drive to the drop location on my negotiated day of return.Clinton A.
Le client n'a pas laissé de commentaire.THOMAS D.
Knowledgeable, friendly and spot on. The equipment was clean, and ready to go. No hassles.Sherry C.