Customer Reviews for May Store
(U-Haul Neighborhood Dealer)

176 évaluations

4072 Bruce Garner Rd   Franklinton, NC 27525

(919) 728-5108

Heures d’ouverture

  • Mon-Fri: 7 am–9 pm
  • Samedi : de 8 h a.m. à 9 h p.m.
  • Dimanche : de 9 h a.m. 9 h p.m.

Services dans cet établissement :

Pour nous contacter

(919) 728-5108

4072 Bruce Garner Rd
Franklinton, NC 27525

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 7 am–9 pm
  • Samedi : de 8 h a.m. à 9 h p.m.
  • Dimanche : de 9 h a.m. 9 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Ayub O 
Évaluation :
2

Ordered pads, wrong dolly, no pads, truck pulled bad to the left, trash & empty water bottles in cab. Gas mileage was only at 43 mi. (Empty) after being told it was 1/4 tank. Store was continent store busy and not clean. Uhaul was 2nd to store customers.

Sharon` S 
Évaluation :
5

May Store was kind and helpful. The location allowed for easy equipment access. The owner treated me like a member of the family. I will definitely use this location again.

Doug N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy m 
Évaluation :
3

This U-haul location is a basic pick-up/drop-off site without many of the options and equipment supplied at the larger stores. It serves the purpose. The only drawback aside from the minimal equipment is that the parking area is muddy during wet weather. Wear your boots !

Joseph M 
Évaluation :
5

Great service

Gary C 
Évaluation :
1

I got the truck and it had the check engine light on and I was afraid my whole trip. I had to keep pulling over because the truck kept getting hot and I didn't know what was wrong. The tri was longer than supposed to be because of the stopping. Never again will I use this company.

Quentin R 
Évaluation :
1

Way too close to a highway for backing a vehicle in.

treda o 
Évaluation :
5

Wonderful people I left my pocketbook in the car and it was still there when I got back.

Beryl W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T 
Évaluation :
2

I was notified after I signed everything that the Cadillac converter was stolen from truck aweful experience with a loud and stink in cab when windows open of smoke fumes. Very disappointing

Kandi H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tydazha W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Devine W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M 
Évaluation :
5

The vehicle was great --- There was a quick turn around from a previous renter returning the vehicle late, so the vehicle did not get cleaned properly, however the location made sure it was "good enough" for me to go and not miss my deadline (which was more important), so I was grateful. They also were very nice, helpful and overall this was a great experience. I can not blame the location for the previous renter not doing what they should have, but I can thank them for ensuring I had what I needed in the time frame I needed!

Martina J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C 
Évaluation :
5

Great customer service, very helpful, and welcoming.

James V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lessie E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regis A 
Évaluation :
3

Trailer was jammed next to a tree and hard to pull out, covered in pine needles so hard to tell the condition of the tires and trailer overall, was missing the electrical connector cable we had to steal a spare one off a broken trailer in the lot, Trailer itself had a lot of running lights that were out but was mechanically working... You could tell that trailer had been sitting for months and nothing was checked on it for us prior to our pickup. Overall not a great experience. They didn't have time to confirm our drop off location and time so they just sent us a link to do it ourselves which we had already done before hand online. People were nice however so they got that going for them I guess.

Daniel N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C 
Évaluation :
3

The clerk that checked me in when I returned the truck was overwhelmed. She didn't know a lot about the process and was not physically able to do the check in of truck. I had to go out and take the pictures of the mileage and gas needle . She couldn't tell me what my final charge would be. I received an email from them later. I would say that the employee needs more training although she was very nice. Overall I spent nearly an hour turning it in.

Elvin W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernand H 
Évaluation :
4

Stacy was great and quick and drop of was easy!

Melissa F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick j 
Évaluation :
1

Input drop offs when returned. Not on pen and paper and then never mark as returned until multiple phone calls have to be made.

Jordan H 
Évaluation :
2

Personnel demanded that we park the truck and trailer ourselves in an awkward position and offered no help. We've moved several times with uhaul and have never been asked to park it ourselves.

William L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina m 
Évaluation :
4

Have blankets available

Andrew L 
Évaluation :
4

Dropped off U-Haul between 1am-2am 07/26/23 store was closed, so I placed key in the U-haul drop box.

ROSHELL S 
Évaluation :
5

Overall a good experience. Customer service was good. I will use this location again.

steve s 
Évaluation :
2

Location was very sketchy, clerk was not inviting or friendly. Was charged incorrectly.

Andrew B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kandi H 
Évaluation :
2

Better customer service . Over charged and spending a lot of time figuring it out

Stephen L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENNA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy J 
Évaluation :
1

Didn't feel comfortable at a store where it was crowded selling alcohol. There was 1 lady working behind the counter. She gave me her cellphone to take a picture of the mileage and gas. When I went back into the store I had to wait back in line behind 6 people that was purchasing alcohol beverages.

Roderick S 
Évaluation :
5

Friendly, helpful, and quick.

Carlos H 
Évaluation :
5

Super helpful!!!

JULIUS R 
Évaluation :
4

Offer a military discount.

roy o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy o 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nathan m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew I 
Évaluation :
5

Keep up the Great Work Mickey!!

Michael M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremiah R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
2

better than nothing

GREGORY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick S 
Évaluation :
1

Lots of waiting and confusion. Terrible customer service. This is a convenience store that also rents Uhaul. Clearly selling cigarettes, lottery tickets and beer is the priority. Uhaul customers are told to wait. The attendant would just ignore me while he helped other customers that walked in 10-15 mins after me and he kept interrupting my Uhaul check out process. I see no reason to come back here.

MARC D 
Évaluation :
2

I was very disappointed that it took so long to get my rental. I was told when I left the cost would be $53.00. When I returned the trailer, the bill was $85.00. I was told that once you leave with the rental, the price can't be changed. I feel totally screwed!

Cherye P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis A 
Évaluation :
3

Trailer was dirty inside. Took a long time to complete the rental paperwork.

Timothy S 
Évaluation :
4

The location was perfected. The store need one more employee because the lady need to do everything by herself.

Roger G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debra L 
Évaluation :
3

Overcharged for a day. Sent email, no response…813 486 9629

hayden w 
Évaluation :
1

Location was supposed to be open but had a closed sign on the door. Representative I spoke with over the phone told us that a dolly should be in the back of the truck for us to use but there wasn't one there so we had to drive to another location to rent one. Truck had the check engine light on from the time I started the engine. The moving crew I hired through U-haul showed up hours later that initially hired for, refused to move anything but 4 items, and even had their boss call me stating that they were ONLY moving said 4 items. They damaged my refrigerator then left trash all over my deck for me to clean up. I hired men and was sent kids to handle moving of heavy items. Very very disappointing.

Kitina T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adonica h 
Évaluation :
2

I was asked to park the trailer myself.

Frank P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron W 
Évaluation :
5

Nothing I can think of

Wendy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F 
Évaluation :
4

Have ball hitches and trailer light adapters for sale at the location to save time. Hardware store and auto part store is 10 minutes away.

andrew c 
Évaluation :
3

Good location and appreciated the later store drop off hours but not an easy drop off with all of the inbound store traffic.

Donald A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalley C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Erik A 
Évaluation :
3

Customer Service Rep on site was a nice guy.

Kevin L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce R 
Évaluation :
5

I had already signed in days before on my computer and when I got there non of it was in his computer. We had to start all over again

Lynwood B 
Évaluation :
1

Advise the customer that it is a conviene store and there is no sign stating UHaul except the small box for keys. The location was not convenient to where I live and it was an hour round trip. The appropriate thing to do was to get a truck to the original pick up location or offer a bigger truck for same price.

Jennifer E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

seth h 
Évaluation :
3

There was a lot of pressure to complete the transaction from the woman who worked there. We were told a different amount then what we were charged . It was only $28 but it was the fact that we were given an entirely different price right before the card was swiped

ELIZABETH S 
Évaluation :
2

Drop off was at a seedy gas station across the street from a drug house of some sort. The process to turn the truck in was also time consuming and aggravating, asking me to take a lot of pictures.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S 
Évaluation :
5

For me, this is a very convenient location. Also the pick up and return process was very prompt and efficient. No waiting, things explained well, and I was on my way. Good job!

Michael C 
Évaluation :
4

Excellent customer service! It's a small store on a country road. Easy in and out.... Good supply of equipment. They had the motorcycle trailer I needed. Happy customer!

ted w 
Évaluation :
5

The owner of this establishment was amazing! He was so friendly and helpful with the installation since it was our first time doing a hookup. I would highly recommend this location and I will use him for any future needs. Merci.

Erin T 
Évaluation :
5

The clerk was outside when I pulled up and showed me exactly where to park and took care of all the paperwork for me. Easy delivery!

Cassandra L 
Évaluation :
2

Evidently this return was processed, they couldn’t give a receipt at anything to show we had checked it in.

GLENDA E 
Évaluation :
5

Easy transaction.

William D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul N 
Évaluation :
3

I had to do on line reservation an it was all messed up tried to talk to customer service but after 30min an no answer I gave up an I always pay cash when I turn it back in but this time uhaul took money from my card I had on file for the initial start of the rent it was $1 500 more than it would have been if I had rented it from the store instead of online but at the time the person working there didn't know how to do it so she said go rent online and come back and pick It up so I did not realize that it would have been so much more . AND I WOULD LIKE A RESPONSE / REFUND SOMETHING THANKS JERRY WHITLOCK

Jerry W 
Évaluation :
3

I visited UHaul on Capital BLVD earlier, They would not go outside as the "rain" was comingm I would have to wait ", I walked in from outside and completely dry, not a drop on me. There is a covered area as well as the counter help had what appeared to be rain gear on. No knock on where rented, but BS none the less

Michael c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin M 
Évaluation :
1

The previous user left a master lock on the enclosed trailer I rented. Which tells me the trailer was not inspected after it was used. Not only was the lock left on it but there was no way for us to get it off, the man I rented it said to "beat it with a hammer, or go buy some bolt cutters". To spend $106 I'm very unsatisfied

Aaron B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

martha H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page