Wonderful people I left my pocketbook in the car and it was still there when I got back.
Beryl W
Customer Reviews for May Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was notified after I signed everything that the Cadillac converter was stolen from truck aweful experience with a loud and stink in cab when windows open of smoke fumes. Very disappointing
Kandi HThe vehicle was great --- There was a quick turn around from a previous renter returning the vehicle late, so the vehicle did not get cleaned properly, however the location made sure it was "good enough" for me to go and not miss my deadline (which was more important), so I was grateful. They also were very nice, helpful and overall this was a great experience. I can not blame the location for the previous renter not doing what they should have, but I can thank them for ensuring I had what I needed in the time frame I needed!
Martina JGreat customer service, very helpful, and welcoming.
James VTrailer was jammed next to a tree and hard to pull out, covered in pine needles so hard to tell the condition of the tires and trailer overall, was missing the electrical connector cable we had to steal a spare one off a broken trailer in the lot, Trailer itself had a lot of running lights that were out but was mechanically working... You could tell that trailer had been sitting for months and nothing was checked on it for us prior to our pickup. Overall not a great experience. They didn't have time to confirm our drop off location and time so they just sent us a link to do it ourselves which we had already done before hand online. People were nice however so they got that going for them I guess.
Daniel NThe clerk that checked me in when I returned the truck was overwhelmed. She didn't know a lot about the process and was not physically able to do the check in of truck. I had to go out and take the pictures of the mileage and gas needle . She couldn't tell me what my final charge would be. I received an email from them later. I would say that the employee needs more training although she was very nice. Overall I spent nearly an hour turning it in.
Elvin WStacy was great and quick and drop of was easy!
Melissa FInput drop offs when returned. Not on pen and paper and then never mark as returned until multiple phone calls have to be made.
Jordan HPersonnel demanded that we park the truck and trailer ourselves in an awkward position and offered no help. We've moved several times with uhaul and have never been asked to park it ourselves.
William LHave blankets available
Andrew LDropped off U-Haul between 1am-2am 07/26/23 store was closed, so I placed key in the U-haul drop box.
ROSHELL SOverall a good experience. Customer service was good. I will use this location again.
steve sLocation was very sketchy, clerk was not inviting or friendly. Was charged incorrectly.
Andrew BBetter customer service . Over charged and spending a lot of time figuring it out
Stephen LDidn't feel comfortable at a store where it was crowded selling alcohol. There was 1 lady working behind the counter. She gave me her cellphone to take a picture of the mileage and gas. When I went back into the store I had to wait back in line behind 6 people that was purchasing alcohol beverages.
Roderick SFriendly, helpful, and quick.
Carlos HSuper helpful!!!
JULIUS ROffer a military discount.
roy oKeep up the Great Work Mickey!!
Michael Mbetter than nothing
GREGORY PLots of waiting and confusion. Terrible customer service. This is a convenience store that also rents Uhaul. Clearly selling cigarettes, lottery tickets and beer is the priority. Uhaul customers are told to wait. The attendant would just ignore me while he helped other customers that walked in 10-15 mins after me and he kept interrupting my Uhaul check out process. I see no reason to come back here.
MARC DI was very disappointed that it took so long to get my rental. I was told when I left the cost would be $53.00. When I returned the trailer, the bill was $85.00. I was told that once you leave with the rental, the price can't be changed. I feel totally screwed!
Cherye PTrailer was dirty inside. Took a long time to complete the rental paperwork.
Timothy SThe location was perfected. The store need one more employee because the lady need to do everything by herself.
Roger GOvercharged for a day. Sent email, no response…813 486 9629
hayden wLocation was supposed to be open but had a closed sign on the door. Representative I spoke with over the phone told us that a dolly should be in the back of the truck for us to use but there wasn't one there so we had to drive to another location to rent one. Truck had the check engine light on from the time I started the engine. The moving crew I hired through U-haul showed up hours later that initially hired for, refused to move anything but 4 items, and even had their boss call me stating that they were ONLY moving said 4 items. They damaged my refrigerator then left trash all over my deck for me to clean up. I hired men and was sent kids to handle moving of heavy items. Very very disappointing.
Kitina TI was asked to park the trailer myself.
Frank PNothing I can think of
Wendy WHave ball hitches and trailer light adapters for sale at the location to save time. Hardware store and auto part store is 10 minutes away.
andrew cGood location and appreciated the later store drop off hours but not an easy drop off with all of the inbound store traffic.
Donald ACustomer Service Rep on site was a nice guy.
Kevin LI had already signed in days before on my computer and when I got there non of it was in his computer. We had to start all over again
Lynwood BAdvise the customer that it is a conviene store and there is no sign stating UHaul except the small box for keys. The location was not convenient to where I live and it was an hour round trip. The appropriate thing to do was to get a truck to the original pick up location or offer a bigger truck for same price.
Jennifer EThere was a lot of pressure to complete the transaction from the woman who worked there. We were told a different amount then what we were charged . It was only $28 but it was the fact that we were given an entirely different price right before the card was swiped
ELIZABETH SDrop off was at a seedy gas station across the street from a drug house of some sort. The process to turn the truck in was also time consuming and aggravating, asking me to take a lot of pictures.
David SFor me, this is a very convenient location. Also the pick up and return process was very prompt and efficient. No waiting, things explained well, and I was on my way. Good job!
Michael CExcellent customer service! It's a small store on a country road. Easy in and out.... Good supply of equipment. They had the motorcycle trailer I needed. Happy customer!
ted wThe owner of this establishment was amazing! He was so friendly and helpful with the installation since it was our first time doing a hookup. I would highly recommend this location and I will use him for any future needs. Merci.
Erin TThe clerk was outside when I pulled up and showed me exactly where to park and took care of all the paperwork for me. Easy delivery!
Cassandra LEvidently this return was processed, they couldn’t give a receipt at anything to show we had checked it in.
GLENDA EEasy transaction.
William DI had to do on line reservation an it was all messed up tried to talk to customer service but after 30min an no answer I gave up an I always pay cash when I turn it back in but this time uhaul took money from my card I had on file for the initial start of the rent it was $1 500 more than it would have been if I had rented it from the store instead of online but at the time the person working there didn't know how to do it so she said go rent online and come back and pick It up so I did not realize that it would have been so much more . AND I WOULD LIKE A RESPONSE / REFUND SOMETHING THANKS JERRY WHITLOCK
Jerry WI visited UHaul on Capital BLVD earlier, They would not go outside as the "rain" was comingm I would have to wait ", I walked in from outside and completely dry, not a drop on me. There is a covered area as well as the counter help had what appeared to be rain gear on. No knock on where rented, but BS none the less
Michael cThe previous user left a master lock on the enclosed trailer I rented. Which tells me the trailer was not inspected after it was used. Not only was the lock left on it but there was no way for us to get it off, the man I rented it said to "beat it with a hammer, or go buy some bolt cutters". To spend $106 I'm very unsatisfied
Aaron BI was pleasantly surprised. The location was unfamiliar to me, but the customer service was very good. I would not mind renting from that location again.
SHELDONIA SReserved equipment was not there. Had to chase down what we needed at another UHaul. Charged the one way rate instead of in town. Store offered ZERO help. I do not answer my phone, have your customer service email me regarding the complaint I placed day of.
Aiden NHad trouble getting trailer on and they came out to lend a hand. Will use agian.
Marc WVery small operation at pick up No problems but crank handle was off to raise the trailer but It was fine
John CThe entire process went smoothly! Online rental through pickup and return went well.
Nelson Lthe truck was dirty inside the cargo bay area; otherwise it was fine
Calvin H