Customer Reviews for May Store
(Concessionnaire U-Haul dans le voisinage)

107 évaluations

4072 Bruce Garner Rd   Franklinton, NC 27525

(919) 728-5108

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 9h pm
  • Sam : 8h am à 9h pm
  • Dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(919) 728-5108

4072 Bruce Garner Rd
Franklinton, NC 27525

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 9h pm
  • Sam : 8h am à 9h pm
  • Dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
4

Have ball hitches and trailer light adapters for sale at the location to save time. Hardware store and auto part store is 10 minutes away.

andrew C. 
Évaluation :
3

Good location and appreciated the later store drop off hours but not an easy drop off with all of the inbound store traffic.

Donald A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalley C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Erik A. 
Évaluation :
3

Customer Service Rep on site was a nice guy.

Kevin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
5

I had already signed in days before on my computer and when I got there non of it was in his computer. We had to start all over again

Lynwood B. 
Évaluation :
1

Advise the customer that it is a conviene store and there is no sign stating UHaul except the small box for keys. The location was not convenient to where I live and it was an hour round trip. The appropriate thing to do was to get a truck to the original pick up location or offer a bigger truck for same price.

Jennifer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

seth H. 
Évaluation :
3

There was a lot of pressure to complete the transaction from the woman who worked there. We were told a different amount then what we were charged . It was only $28 but it was the fact that we were given an entirely different price right before the card was swiped

ELIZABETH S. 
Évaluation :
2

Drop off was at a seedy gas station across the street from a drug house of some sort. The process to turn the truck in was also time consuming and aggravating, asking me to take a lot of pictures.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

For me, this is a very convenient location. Also the pick up and return process was very prompt and efficient. No waiting, things explained well, and I was on my way. Good job!

Michael C. 
Évaluation :
4

Excellent customer service! It's a small store on a country road. Easy in and out.... Good supply of equipment. They had the motorcycle trailer I needed. Happy customer!

ted W. 
Évaluation :
5

The owner of this establishment was amazing! He was so friendly and helpful with the installation since it was our first time doing a hookup. I would highly recommend this location and I will use him for any future needs. Merci.

Erin T. 
Évaluation :
5

The clerk was outside when I pulled up and showed me exactly where to park and took care of all the paperwork for me. Easy delivery!

Cassandra L. 
Évaluation :
2

Evidently this return was processed, they couldn't give a receipt at anything to show we had checked it in.

GLENDA E. 
Évaluation :
5

Easy transaction.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
3

I had to do on line reservation an it was all messed up tried to talk to customer service but after 30min an no answer I gave up an I always pay cash when I turn it back in but this time uhaul took money from my card I had on file for the initial start of the rent it was $1 500 more than it would have been if I had rented it from the store instead of online but at the time the person working there didn't know how to do it so she said go rent online and come back and pick It up so I did not realize that it would have been so much more . AND I WOULD LIKE A RESPONSE / REFUND SOMETHING THANKS JERRY WHITLOCK

Jerry W. 
Évaluation :
3

I visited UHaul on Capital BLVD earlier, They would not go outside as the "rain" was comingm I would have to wait ", I walked in from outside and completely dry, not a drop on me. There is a covered area as well as the counter help had what appeared to be rain gear on. No knock on where rented, but BS none the less

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin M. 
Évaluation :
1

The previous user left a master lock on the enclosed trailer I rented. Which tells me the trailer was not inspected after it was used. Not only was the lock left on it but there was no way for us to get it off, the man I rented it said to “beat it with a hammer, or go buy some bolt cutters”. To spend $106 I'm very unsatisfied

Aaron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

martha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

I was pleasantly surprised. The location was unfamiliar to me, but the customer service was very good. I would not mind renting from that location again.

SHELDONIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINCY D. 
Évaluation :
1

Reserved equipment was not there. Had to chase down what we needed at another UHaul. Charged the one way rate instead of in town. Store offered ZERO help. I do not answer my phone, have your customer service email me regarding the complaint I placed day of.

Aiden N. 
Évaluation :
5

Had trouble getting trailer on and they came out to lend a hand. Will use agian.

Marc W. 
Évaluation :
3

Very small operation at pick up No problems but crank handle was off to raise the trailer but It was fine

John C. 
Évaluation :
5

The entire process went smoothly! Online rental through pickup and return went well.

Nelson L. 
Évaluation :
5

the truck was dirty inside the cargo bay area; otherwise it was fine

Calvin H. 
Évaluation :
5

Since they were expertly the drop off, I only needed to park, told them I did so, and the receipt was emailed. Small corner store but easy to find a spot to park.

Janice K. 
Évaluation :
5

Great Service thanks

TELDRON A. 
Évaluation :
2

have trained staff more than 1 person so the customer doesn't have long wait times

Maricia S. 
Évaluation :
1

Employee not wearing mask. Truck not cleaned trash and mud inside and ramp caked in mud. Dirty blanket strewn around truck floor and Gatorade bottle in the blankets. Employee didn't offer to let me take the clean blankets. Truck had major mechanical issues but I didn't have time to deal with them. No customers coming in the location were wearing mask, felt very dangerous to my health.

Todd H. 
Évaluation :
5

very willing to help

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
3

Pratique

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dajaun G. 
Évaluation :
4

Employee did not know what to do.

Jaqui M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoine R. 
Évaluation :
3

The tail lights didn't work on the trailer and the trailer was initially hard to get to because of the tall grass but that was the only issues. The staff were extremely nice and helped me out a lot which meant a lot. The prices are really high for a Uhaul.

Greg M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

johnathan N. 
Évaluation :
4

equipment all trailers with a tongue jack

grady B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
2

They did not use the online reservation it took me more than 45 minutes to get the trailer. Then they offered no help with getting it hooked up.

Daniel M. 
Évaluation :
1

Uhaul personnel at drop off location would not help unhitch trailer and I am 74 years old. It was a struggle and I have heart issues.

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
1

The uhaul was set for me to pick up in Wake Forest. I arrived, no greeting, actually walked into a conversation the two employees were having. I said I was there to pick up the uhaul and the man working at UPS said the truck was not at that location but he did find where the truck was located. Then I had to have the people dropping me off then drive me to this Franklinton Location that was 7 miles away in BFE. No heads up, nothing from the company. No discount for the inconvenience.

Drake S. 
Évaluation :
3

Country store that sells pipes and cbd

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Amical

Julien B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallace J. 
Évaluation :
5

We have dropped off here several times and the gentleman whom helped us is great. During our last drop off of a trailer my husband wasn't available. The gentleman had one of his other customers (turned out he was a professional truck driver of many years) back the trailer in for us.

Holly L. 
Évaluation :
3

Would never use Uhual company again. Horrible company.

Stephanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryson S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah J. 
Évaluation :
5

Easy and helpful service.

Judy T. 
Évaluation :
3

The only complaint came after the drop-off. Mr. Fields told the clerk he wanted to drop it off at a UHaul Center to get the discounted rate, but she didn't reflect that on the confirmation as it should have been. We didn't realize that until we dropped it off at the UHaul Center in Wake Forest this morning

Tonnitte G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
3

UHaul rates are too high

Stephen W. 
Évaluation :
3

No issues at all.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent E. 
Évaluation :
3

Trailer had severely unbalanced tires. It shook like mad the whole time. Roadside assistance accused me of trying to get a free one way rental. I had to go slow so I was an hour late returning it and I was charged for 2 rental periods! So unhappy. Will seek competitors to rent from in the future.

Tiomas B. 
Évaluation :
3

We ordered the truck week's in advance was to pick up on a Sunday pickle we went by on Saturday they didn't have it wasn't going to have it we had to drive 20 miles out of our aT to get it.

Franklin S. 
Évaluation :
4

Ils ont fait du beau travail

Miles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
1

Truck was not clean. Dolly was not in truck as requested.

Janet R. 
Évaluation :
5

However at Corner Grocery on Sunday, May 26, 2019 my original pickup at 9:00 AM wasn't available. The representative was not friendly and he has zero customer service and he shouldn't be working in the service industry. First, he didn't call to tell me know that the order wasn't available until 11am. Two, I asked him to call me back when knew when will be available and he didn't. Third, he talk me that “I told you that the truck will not be here until 11am” and “ why you here” ,And “ I will call you in 10min to let you know if it is here. I waited from 9 am to 11:15am for the call, no call and no information from grocery store location. Last, the representative didn't call at all to apologize or reschedule it or help me knowing that I was waiting to pick up the truck. I do think that his behavior was inappropriate and unhelpful. I'm expressing concern about this location and how they've treated me. Thank you and I hope that this unfortunate situation doesn't happen to someone else.

amine B. 
Évaluation :
2

I basically got lied to and cheated out of money. Over a screw up that the rep made

thomes B. 
Évaluation :
5

Everything was fine.

Wendell C. 
Évaluation :
3

The manager that contacted me to confirm the rental was very rude and not helpful whatsoever. I'm not sure how she is a manager, but someone needs to teach her about customer services and business ethics. Long story short the location I was told that had a 6 x 12 trailer did not and she recommended a location that was an hour away and didn't want to help me in any way. I told her I had already scheduled someone based off this trailer and I didn't have time to take it back to Sanford. She said she would have to charge me an additional $70 to return it to my local store for a one way rental. I'm not the one that said there was a trailer there. A Uhaul employee states this and why should I have to pay for one of her coworkers mistakes. I finally said you might be a manager, but there's no way your the boss because a boss would not act like this. Her boss called me back and was polite and found a location 30 minutes away. I get there and they have multiple 6 x 12 trailers. I wish I had the first persons name that called me, but she is clueless. She wants to send me an hour away and there's multiple trailers right beside me. I would have spent 4 hours in traveling time. She kept saying sir what do you want to do and I told her you don't care, because your not the one that has to waste their time and money. I also told her you should look up how much business my company does with you and you act like I'm a blow joe. My company works in 48 states and uses U Haul all over the place. I was very pleased with the trailer and it was very helpful, but the women that confirms the pick up made the process a living nightmare.

Eric R. 
Évaluation :
3

I recommend having another worker to help with uhaul customers instead of only tending to convenience store customers or have instructions posted for uhaul customers to complete check-ins on their mobile phones. Owner should sell the minimum of hitches and adapters for customers to complete the towing connection.

Christopher V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren S. 
Évaluation :
5

The gentleman that owned the store was very nice and helpful. Great customer service! I didn't even know this location was there until today.

sonya J. 
Évaluation :
5

Excellent experience and friendly helpful staff.

steven E. 
Évaluation :
5

Mickey was very helpful and accommodating. The equipment was available at the date and time requested, was clean and in good repair. I would definitely rent from this location again.

Kenneth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Keep up the good customer service.

Edna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Excellent service and support

stephen E. 
Évaluation :
5

Dropped off a day before.

Doris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Non les évaluations ont été soumises pour cet établissement.

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