The items I had preordered (dollies and blankets) not available. The rep did rummage around and gave me 6 blankets that were there from prior orders.
Barbara C
Customer Reviews for Maynard Bp Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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make it clear on the website how much more you are charging for a one-way (27 miles) rental than if I'd returned the truck to the same location. It cost me at least $40 more and I could have easily driven the truck back to the pickup location and paid for the extra 27 miles plus gas
RICHARD PDaemin was an excellent host. Very fair and helpful. We are returning for a third time over last couple months. Je les recommande fortement.
Kenneth HHave rented several times and they never seem to have enough blankets
Mark SAmazing service...
Tim JWhen I received the vehicle it had only 60 miles till empty on the tank of gas. It was well below the minimum dispatch level of 3/8 as noted by Uhaul.
Kalya CThis vendor was exceptionally helpful and friendly. If I could rate higher than 5 stars I would.
Kellsie HThe attendance was very friendly, helpful, and curtious. He was very knowledgeable in answering our questions. Absolutely the best UHaul attendance I have worked with.
Linh TGreat customer service. Very satisfied customer.
Ovidio JDaemin Kim of BP gas in Maynard was an excellent host. He credited back money when I overestimated my projected mileage. He made the process simple and pleasant. Vehicle was in excellent shape. Merci.
Kenneth HThe friendliest and most helpful staff member in my numerous rental experiences with UHaul! He answered all my questions in a friendly and upbeat manner, making the entire process (pick up and drop off) a very pleasant experience. Merci.
Monika RWhere I picked the uhal was really horrible time waster and rude
Vivian NI reserved a 4 wheel dolly, but it was not available upon pickup. Site should strive to have sufficient supplies.
Mark SIt took over five gallons to fill the tank at the end, which was certainly more gas than I used to drive 50 miles since the van said it was getting 17 mpg, so it seems that the previous user had not adequately filled the tank. You should be more careful when people fill the tank other than at your station.
Kent SDaemin was very helpful and everything was handled professionally
Joseph HVery efficient. Amazing customer service.
Steven PThere was no attendant at the drop off location even when Uhaul said the location was open on a Sunday afternoon. Sign on the door said back in 20 minutes, Never showed up. I parked the truck and foudn the key drop which was not easy to find. All good - very convenient to where I live.
Charles SI ordered pads as I had to move expensive furniture. They did not tell me they had no pads before I arrived. I asked for straps instead, which they had none. I then was charged for two reservations although I only had one reservation and am still waiting for a call back/refund.
Jacob RThe cost was more than I expected. I only drove 38 miles, returned the truck in less than 4 hours. Why was my charge $90?
amy hthe rep was very knowledgable and helpful, friendly, and made this a positive experience! Merci.
Timothy GGreat experience, easy pick up and drop off.
Ivan PMerci.
Katrina CLocation was convenient but they didn't have the supplemental equipment we ordered. Yes, we didn't pay for it, but our moving experience would have been easier. Also, office space and equipment storage appeared unkempt.
Michael FDO NOT USE - This is a gas station location with no on-site parking allowed- I walked 7 minutes from my car. The attendant was a teen who told me this was Day 2 on the job. I guided him through the U Haul checkout process. He forgot to give me my license and card back. He was in a muscle shirt. I don't blame a teenager but... His boss left him there alone. I had to repark the truck for him because he doesn't have a driver's license. He forgot to "Return" the truck so I got an angry email from U Haul asking what I did with their truck. He was very nice, for a kid. I'd train him properly and give him a raise, since his desk has a nightstick swinging from a peg behind him, just in case.
JEFFREY BWhen we arrived, we were able to see but not access the Uhaul van we ordered because the attendant could not locate the keys to the vehicle. They did honor the van pricing and gave us a small truck instead but it was bigger than our needs. Personally, I will give that location another chance as they were courteous and agreed to a positive solution. But I would need to verify reliability before referring that location to anyone I know.
Bonnie TIt was easy renting on line and vehicle was waiting for me at set time
Robert BGreat service; very friendly staff.
Cliff MI was charged $14 for insurance that I specifically said I wanted to waive. Also the inside of the truck was dirty (there was a sticky brown material on the hand hold to get in/out of the truck, I tried to wipe it off with a wet towel and couldn't get it, so I left it, but still gross). Also the truck smelled like smoke.
Thomas F