Customer Reviews for Maynard Motors Inc
(Concessionnaire U-Haul dans le voisinage)

1 342 évaluations

145 Great Rd   Maynard, MA 01754

(978) 897-1245

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 7h am à 11h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(978) 897-1245

145 Great Rd
Maynard, MA 01754

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 7h am à 11h am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

While the location and vehicle were fine, the procedure to rent out the truck in ride/share, their online checkout, was horrendous. It must be why there is no option to talk about it here. It took us over an hour and 15 minutes, as the software kept logging us out and we'd have to start all over. We even called and they wouldn't allow us to do it through the phone. Then upon returning it, it was another 1/2 hour just to take all the pictures, and use their software. Horrible, horrible. Would never rent from UHaul again.

Toni C. 
Évaluation :
5

Easy peasy! Super friendly.

Amy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY C. 
Évaluation :
1

Place was closed. Had to spend 15 minutes on phone trying to navigate through unplanned virtual pick-up...this after driving 6 hours from Rochester NY. Heater/Defroster Fan in rental did not work....had to rely on driving motion for any heat at all.

Jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great, quick service. Clean truck and easy drop off.

FRANKLIN P. 
Évaluation :
5

Steve Jones is very helpful and tried to have my rental at his location for Pickup see my comments in the pick up location-this issue is NOT the pick up OR drop off locations its with UHAUL rental reservations itself and there customer service-I know that the pick up and drop off locations are independent and they went over and above for me during the confusion

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRONISLAW D. 
Évaluation :
4

Easy drop off and parking.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

The truck and pick up location was fine. The verification process was terrible. 2 numbers which work fine when I call them did not work for the remote operator. One number was blocked on my mother's cell phone. So I say there for 15 minutes until they were able to make a call that worked. This could have been done in advance.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

The app wouldn't accept a picture of the odometer when returning. I was able to complete it via a mobile browser, but waited 40 mins on hold before realizing that was an option. Location itself was solid though.

Rory T. 
Évaluation :
3

The app didn't work at drop off

Marco M. 
Évaluation :
5

The UHaul app makes renting so easy and convenient! This is my second rental from Maynard, and they do a great job having everything ready.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Cabin was a little smelly and the steering wheel was sticky to touch. The service was excellent at this place. The truck did not have a place to secure the dolley.

GAURAV M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Truck was ready just as requested. I used mobile pick up which worked well, though it went much more smoothly after downloading the uhaul app rather then trying through an internet browser.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Pick up and drop off was easy and stress free. I felt well informed on the nuances of operating the truck and the truck itself was clean and well-maintained.

LAURA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Rien

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Website picture of drivers license worked on photo but not scanning of back on my android.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
2

Not about the location. The mobile app kept malfunctioning, took me an unreasonable amount of time to return the vehicle, and by that point it was past my return time. Very very frustrating.

Michael L. 
Évaluation :
5

Rien

LAWRENCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P. 
Évaluation :
5

The online system is a joke. This will stop me from renting a uhaul in the future

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Thank you! My box truck rental was a piece of cake from start to finish. As I do not have a smart phone, I wasn't sure how to deal with the orange dropbox system - fortunately a staff member on duty promptly and kindly took my return key so I was all set. Merci encore!

Moragh R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean R. 
Évaluation :
5

No improvement is possible. Equipment was clean and worked perfectly. Representative was nice, and thorough, and the whole rental procedure went smoothly. Everything was easy to understand. Return was easy. Got my receipt in good time, and it was easy to understand. Don't change anything or anyone.

TATIANA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

No complaints....everything went very smoothly.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizzette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Given the options of yes and no, I chose "no". The cabin had a strange odor in it, most closely resembled urine to me, or to be honest, "sex". I drove the entire trip with the windows open and sprayed sanitizer on everything; made the trip tolerable.

BRIAN S. 
Évaluation :
4

The location was fine. Your online check in and equipment return process through U-haul's app was deplorable, absolutely deplorable.

Audrey P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDGAR F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLINTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Very close to my home. The shop was not open so I did the drop off online.

Russell H. 
Évaluation :
5

Location was perfect! The process of online pickup was AWFUL!!! I am a computer geek and I had a hard time getting started. Had to eventually call for help. Once started, it was fine, though the woman on the telephone had to do a lot to fix the reservation so that we could use the app. Awful!

sandy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan W. 
Évaluation :
5

Hello, While the location itself was fine, the no in-person option is terrible and in need of vast improvements. Hopefully Uhaul is aware of it and working out the kinks. Here is a review I am posting to make sure others are warned about the new UHual Truck Share 24/7. ALERT! DON'T USE THE TRUCK SHARE 24/7 THAT Uhaul NOW OFFERS! My husband and I moved this past Friday and had a terrible experience with this new online-only service (nobody in person to assist with process). Both pick up and drop off went poorly. The pick up took almost an hour and only a small part of it was due to user error. Uhaul needs to work out a lot of kinks in their coding, how they present questions and directions on the app and browser options, and additional training is needed for their customer service help line before this is a viable service for the general public. Be prepared to start and end your move with a lot of frustration if you do go this "convenient" route!

Diane D. 
Évaluation :
2

I requested additional equipment and was charged, but none of the requested equipment was in the truck. This made things much more difficult on the day of the move. Picking up the truck, returning it, and driving was relatively easy.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

second time using at this location and plan on doing it next year for our fundraiser

michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
5

Wonderful experience Thank you

Anne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Very accommodating and professional. Will use their services again.

Susan W. 
Évaluation :
1

There was no warning that this was an unmanned location. No wifi and I do not have unlimited data. It took us 40 MINUTES to figure out how to check in and get the truck and do all the set up to get the keys. No email for or instructions for drop off, I had to google it. This is the worst contactless set up of any company I have used. IT SUCKS!!!!!!!!!!!

James T. 
Évaluation :
5

all good

MAURICE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

S.O.

Christiana S. 
Évaluation :
5

The UHaul phone operator provided false information saying there are no wheel wells obstructing the bed of the 10 foot truck. Luckily we verified it ourselves and changed our reservation to the 15 foot truck. (This had nothing to do with Maynard store.)

Henry P. 
Évaluation :
5

door came off the van and guys helped put it back on

JANE C. 
Évaluation :
4

This was just a drop off location. I had no interaction with any service people.

Denise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
5

The mobile pickup process waiting for an agent to approve you took way too long about 30 min for us. Another group who was there in the morning picking up a rental had the same issue. I would recommend you change this by allowing mobile users to preload thier drivers license pictures so an agent can extrapolate the date to pre approve you before the actual pickup. Then you just need to verify your location, mileage and picture associated with that and you are no your way. The return process was straight forward and took us less then 10 minutes.

Bill G. 
Évaluation :
2

When I reserved the cargo van, I chose the in-person option, but when I arrived, there was no one there and I was expected to use the UHaul app. I then had to download the app, re-submit pics of my license that I had already submitted and then wait at least 10 minutes while my reservation was approved. It was a long process in the boiling sun. I was also given an estimate of 108 $and then got charged 137 $even though I was early returning my van and I went 199 of the 200 miles that I said I was going. On top of that were taxes, etc which I expected. That said, the van was very clean and ran very well.

Marjorie N. 
Évaluation :
1

The app and webpage were broken and I could not return it Every time I rent here based on website availability it gets switched to another location Lights went off and it was pitch black They never rent trailers The windshield was disgusting like someone sneezed on it

Ethan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
2

Our original pick up location was different, but although we had a reservation from 3 weeks in advance, There was no vehicle ready for us! so after around 1h of discussion, they sent us to a new location that was around 40 min far from where we were. The situation negatively affected our moving plans and we barely were able to make our moving happen with a rush! I am still waiting for U-haul representatives to reach out to me and see how they want to accommodate all of our time, energy, and costs as a result of the mistake made by their representatives.

Armin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sercan F. 
Évaluation :
3

Cellular service at this location is terrible. The u-haul app timed out and restarted many times during Pick-Up and Drop-Off. This hands-off process is terrible with no one on site to help when there are problems. The truck was fine. I will be looking for other renting alternatives because this was a terrible experience.

TITUS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
1

Your online process is horrible and doesn't work. I spent more time with customer than I did in college. Another customer at the same location had horrible experience and never got his truck.. I will never recommend Uhaul.

shelly H. 
Évaluation :
4

Equipment we requested was not placed in truck as discussed with uhaul rep

vanessa A. 
Évaluation :
3

You need to streamline the rental process. If the office is not going to be involved at all, you need to let the renter know that they will nee d reliable wi/fi, a second person with them, thei licence, etc.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

I had a terrible rental experience. So many things went wrong that are easily avoidable. The Truck Share app simply doesnt work.....fix it or get rid of it.

John M. 
Évaluation :
2

I included furniture pads in my order, which were not in the truck when I picked it up. There was nobody in the UHaul office (even though the web site says it was open 7:00 - 11:00 that day) so I had to call the 1-800 UHaul number. Three people and 30 minutes later, a person finally told me that I had to drive to a different UHaul to get the pads, which was 10 miles in the opposite direction. This mistake on UHaul's part cost me some very valuable time and if anything, you should at least credit me the rental cost of the pads.

John B. 
Non les évaluations ont été soumises pour cet établissement.

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