Évaluations des clients McFarland True Value

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de McFarland True Value

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John G. le

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Needed a truck asap, they were able to get us set up and away in a few minutes, everything was great thanks guys we will be back and recommend your location ??

richard a. le

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Le client n'a pas laissé de commentaire.

JASON S. le

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Le client n'a pas laissé de commentaire.

Karri W. le

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The U-haul employees were rude and not helpful??. I had to wait a while to get someone to help me with U-Haul since it’s at a True Value store and I did all the online check in which claimed that it took away 1/2 the check in time if you did the check in online. I had to do everything again and then was charged the pre-authorized charges as well as the total final bill when I returned the truck after hours between close at 6pm and 7pm, which was listed on my contract as the time it had to be in but my actual contract when I spoke to 1-800-gouhaul said I had it until 9pm??. It was frustrating snd I felt they didn’t help at all and why am I double charged! I know it was a busy moving day but there were so many errors that I had 3 different trucks that I had to reserve because either a truck wasn’t available even though I had a confirmation or the agent put the incorrect date or time on the reservation when I spoke to the 1-809 agent... it was also hard every time to understand the agent as they didn’t speak English well and made many errors... just having the store be rude and not helpful topped off a terrible experience??. Please correct the double charges- thank you!! You can contact me at 608-960-6980 as I would like to talk to a manager please...

Todd Z. le

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Good equipment, quick/professional service, no unwanted surprises.

Ramon M. le

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Le client n'a pas laissé de commentaire.

Ramon M. le

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Le client n'a pas laissé de commentaire.

Ramon M. le

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Le client n'a pas laissé de commentaire.

david w. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Diana S. le

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Le client n'a pas laissé de commentaire.

Nathan G. le

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Le client n'a pas laissé de commentaire.

paul h. le

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Paint one rusty wheel. :) You guys do ok. Worked out great.

lynnette t. le

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The young man who helped us went above and beyond what you would expect in service! He hooked everything up and explained in detail how to do it ourselves. Thank you

William C. le

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Le client n'a pas laissé de commentaire.

Gavin D. le

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Mobile pick up was set at 8am. My reservation was in place over a week in advance. I got there to pick up my truck, clicked “pick up my truck” and it wouldn’t let me pick it up until 10am. This threw off our entire time table for the day and created plenty of problems. Not satisfied with this experience in the least. Waste of time.

Patrick C. le

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Helpful and courteous staff, drop off was great and easy.

erik d. le

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make sure tires are balenced on the trailers i could not go over 50 with it shook bad

Eric T. le

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Le client n'a pas laissé de commentaire.

melisa s. le

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Le client n'a pas laissé de commentaire.

Leslie S. le

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Le client n'a pas laissé de commentaire.

Jill L. le

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The young man who helped me was absolutely amazing. I can be very difficult at times and he was extremely professional, helpful and went above and beyond just to make sure I was confident. Thank you so much , his kindness was a welcome change.

LESLIE A. le

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Le client n'a pas laissé de commentaire.

Earl M. le

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Le client n'a pas laissé de commentaire.

Tim P. le

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Don't overcharge and use the app you provide me to use. The gas level was incorrect on the rental contract so I used the app and submitted a picture of the correct fuel level before driving away. I returned the truck with the same amount of fuel as I received but was overcharged for the incorrect amount. I emailed my request to refund the money immediately when I got the invoice but have heard nothing from U-Haul customer service. That was over a week ago. I expect more from a company this size.

MARK E. le

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Nothing needs improvement.

chris n. le

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Le client n'a pas laissé de commentaire.

GAIL B. le

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Le client n'a pas laissé de commentaire.

William C. le

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It rained both days of the two day drive and the trailer leaked. As a result, boxes were wet when unpacked.

Haren h. le

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The ramp trailer with motorcycle features is a perfect and safe way to haul a motorcycle. Other customers needing such a trailer I am sure will agree. Thank you. :)

Dick H. le

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Le client n'a pas laissé de commentaire.

Julie R. le

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There was dirt in the uhaul I had to sweep out before I could put anything in it

william k. le

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Le client n'a pas laissé de commentaire.

Jerry D. le

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Le client n'a pas laissé de commentaire.

Colton S. le

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The stearing wasn’t tight and wasn’t safe.

Zach K. le

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Great experience. Knowledgeable friendly staff. Highly recommend

Dan S. le

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Le client n'a pas laissé de commentaire.

ROBERT T. le

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Understandably the outside of the trailer was dirty due to recent dab weather. But had to sweep out the inside to make it usaeable.

steve p. le

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Le client n'a pas laissé de commentaire.

Forrest V. le

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Le client n'a pas laissé de commentaire.

James L. le

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The originating location folks said we could drop anywhere, but that was not what Madison folks said. A minor inconvenience, given a large amount of snow.

Jack Z. le

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Le client n'a pas laissé de commentaire.

steve w. le

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Le client n'a pas laissé de commentaire.

kay l. le

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I don't see any need for improvement. fantastic customer service couldn't be more helpful willing to make my experience as stress-free as possible

Richard V. le

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Le client n'a pas laissé de commentaire.

Marco M. le

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Liked the staff at this location friendly and helpful for sure.

Tim H. le

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Le client n'a pas laissé de commentaire.

JIE Y. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Le client n'a pas laissé de commentaire.

lyle h. le

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very helpful

patrick m. le

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Le client n'a pas laissé de commentaire.

Jonathan w. le

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Great personalized help. Thank you!

Drew F. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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Le client n'a pas laissé de commentaire.

Kolin A. le

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Le client n'a pas laissé de commentaire.

robert o. le

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Bryan was especially helpful with his advice and experience.

Lavinia J. le

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Le client n'a pas laissé de commentaire.

Todd B. le

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Le client n'a pas laissé de commentaire.

karen w. le

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Le client n'a pas laissé de commentaire.

david m. le

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It would be helpful to remind the customer when the exact return time is.

christine G. le

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Dropping off was the easiest part of my move.

bob m. le

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Le client n'a pas laissé de commentaire.

Justin L. le

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When I first got in- truck smelled of urine. Noticed when driving down the road the truck was steering to the right. After rolling down the window- the smell went away.

ken m. le

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Le client n'a pas laissé de commentaire.

MIKE T. le

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True Value McFarland is my trusted go-to place for my household needs. They are helpful and great.

Roger P. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Verlin b. le

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Very good service. Truck was ready when we arrived.

gregory b. le

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Le client n'a pas laissé de commentaire.

Lyle W. le

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Le client n'a pas laissé de commentaire.

tom d. le

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Le client n'a pas laissé de commentaire.

william g. le

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Le client n'a pas laissé de commentaire.

michael s. le

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Le client n'a pas laissé de commentaire.

todd a. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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The locations were fine. The phone service was awful. Our reservation was mixed up three times and we walked through the process with each person. We we so afraid we wouldn’t have a truck come pick up day due to all the confusion and mix ups. I don’t think the stress was worth going with UHaul again.

Herm S. le

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After reading reviews on some of the U-Haul locations in Madison, I was anxious regarding the possibility of a screwup on moving day. However, every thing went off as planned and I received the truck I ordered at the time I reserved it. The reservation system worked well with one caveat. I had chosen Park Street Storage for my location and was expecting to pick up the truck there. Fortunately I called to confirm and was informed that the truck would be at McFarland True Value. I then called True Value and confirmed as well. Dave at Park Street Storage was very helpful and courteous in confirming my reservation and making sure everything went as planned. And the location at McFarland True Value was excellent. The pick up and drop off was smooth and prompt. So would rate everything as a great experience, but take the responsibility to confirm, as well.

Justin M. le

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Le client n'a pas laissé de commentaire.

RILEY A. le

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The True Value guys were beyond excellent in dealing with my U Haul rental. I needed a 26 foot truck and they had one. They were able to deliver awesome customer service and got the job done. U Haul corporate was a pain in the butt. They were basement that they didn't have any trucks, no trucks at all. They kept trying to push a pickup truck and trailer rental on me. I needed to move a whole 4 bedroom.house and furniture. I needed the 26 foot truck that true value had. The True Value guys went above and beyond to make sure I rented what I needed. Kudos to them for making it happen.

andre d. le

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Le client n'a pas laissé de commentaire.

Rodney J. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

timathy s. le

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Le client n'a pas laissé de commentaire.

Lara G. le

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Loved the mobile phone check in after hours. Just keep in mind this process takes about 20 min or more so arrive early before your pick up time because even though the check in process took awhile I was already on the clock for my two hours and had to rush to get it back in time. But overall loved it.

louis k. le

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Steering on truck felt very sloppy. Could possibly be improved.

Ken H. le

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Le client n'a pas laissé de commentaire.

Morgan P. le

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I would have rated 0 stars if possible. I reserved a uhaul 4 weeks in advance to ensure we wouldnt run into any issues renting a uhaul. The night before we were supposed to pick it up, I recieved a text from uhaul stating that our pick up location was changed to somewhere 40 miles passed where we needed to go! I immediately got on the phone with uhaul, and after waiting on hold for 45 minutes reached a representative who suggested we pick it up from McFarland since we would be driving through to get to Janesville (our original pick up location.) I agreed to this because she also offered to give us a 100 extra miles and stated our price would not change. Well, we get to the McFarland location to find out that instead of getting the original truck we had reserved, they had us down for a smaller one. Once we got the keys, the woman charged us for the uhaul immediately. Total was $131. I was told by the uhaul rep that it would be $120 total. Instead of arguing I paid it and we went on our way. The uhaul we got was dirty and seemed as if it was in need of some mechanical work. The ride down was awful and any bump you hit made you feel like you were swerving. The rep also failed to inform me that a QUARTER tank of gas in a uhaul is equivalent to 10 gallons of gas. So instead of spending $30 on gas, we ended up having to spend nearly $70 because we got stuck driving double the distance in the uhaul. We dropped off the uhaul at the same location we picked up from after confirming with the McFarland location that i would not be charged additional for dropping it off there. My Fiancee and I had already had a very long day between dealing with the uhaul and moving, so once we dropped off the uhaul we decided to go grab some lunch. After we ate and went to pay MY CARD GOT DECLINED because McFarland DOUBLE charged me. I called them furious from the parking lot of the restauarant and spoke with Richard who was unbelievably rude. Never once did I hear they were sorry for making a mistake. Instead I was told he wasn't sure what happened and he wasnt the one who closed out the reservation. After they charged me for the 2nd time I was down to $8 in my account. I demanded he look into it and refund me right away. He claimed he did the reversal, I asked how long it would take and he stated it would be immediate. After having to embarass ourselves at the restaurant I told them we would be back as soon as the money hit my account. Well needless to say two hours later, still nothing. I called back and spoke to richard again who then stated he didn't know how long the reversal would take. I asked why he lied about ir being immediate if he didn't actually know and the only response I got was that he didn't mean to. I was absolutely furious and still never got my money back that day. It finally hit my account on Monday! Richard was very unprofessional and I'm disgusted with how poorly we were treated. I will never rent a uhaul again because of this. You all have

Jessica B. le

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Le client n'a pas laissé de commentaire.

Kirsten L. le

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The location was closed by the time we dropped off the truck. So, I can't say much about the staff at this location. But the dropbox was clearly visible. And the drop-off was simple

Wendy C. le

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I was overcharged for pads but they were friendly and it was a very quick process

Justin S. le

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Park the trucks in a different location so customers don't have to back up near all your equipment. Otherwise, keep up the great work. Best uhaul experience I've ever had!

Robert K. le

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Le client n'a pas laissé de commentaire.

corey m. le

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Le client n'a pas laissé de commentaire.

JOESPH I. le

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Le client n'a pas laissé de commentaire.

andrew s. le

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Le client n'a pas laissé de commentaire.

Dan W. le

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Le client n'a pas laissé de commentaire.

Todd B. le

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Le client n'a pas laissé de commentaire.

SUSAN B. le

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Le client n'a pas laissé de commentaire.

Matthew P. le

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Le client n'a pas laissé de commentaire.

tom m. le

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I went a total of 4.5 miles. Before I returned the truck I put gas in the tank but stopped filling the tank once I put in 3 gallons of gas. I thought to myself there should be no way a 10 or 12 foot truck gets less than 2 miles per gallon. I suspect the gas tank was not topped off prior to my rental

Earl M. le

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Le client n'a pas laissé de commentaire.