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JARROD R
Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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1st nowhere on the website does it state that a credit card, NOT a cisa debit, was required to rent a pickup truck. So we went with the smallest box van & would come back the following AM (had to use parent's card) to swap trucks. When they opened the next AM, we went in to swap from the small Box Van for the pick up. The associate was not the same person that we dealt with the day before. This guy wanted to know what we needed it for and why, told him what we needed to move despite being none of his business. He proceeded to try to convince me that I was better off with the van, pressing me to the point I could not deal with him not listening to me so I walked off to get my husband. I truly felt like he thought I didn't know what I was talking about because I am a woman, it became more obvious when my husband and I got back to the counter. He didn't treat my husband any where close to the way he had treated me. When we returned the truck a few days later, I learned that they had charged my mother for the Box Van which was supposed to be on one bill to me not split up.
MICHAEL VOn Saturday received 2nd truck with less than half gas at 8am, after renting a van from them the day before, used u-haul storage, workers and 2 trucks, very rude old man ( white hair ) at 8am, terrible terrible service and had the nerve to yell at me in front of other customers after forgetting to add a dolly, not only was on the order on line, when I arrived I have asked for the dolly again. So twice so i trusted the place, when arrived home dolly wasn't there so had to drive 10 miles back to get it, and in top of that got charged, no apologies or nothing, just yelling it was my fault, but I asked twice?? They shouldn't have people with no customer skills, as moving is stressful enough and that's why we hired workers. storage, and 2 trucks all i wanted was a smooth move not caring the price. But just because we don't show with a man doesn't mean we deserve to be treat it like that. If they are too old or stress because of the job they shouldn't work with customers as we don't pay for rudeness, we pay for service. So please if you want a good start with your move stay away from this location. 2 days in a row with a rude old guy too early in the morning, he should be fired, because Inwill spread the word to stay away fr this location.
Vivian MVery rude & impolite older white hair man. Never rent from this place.
VIVIAN Mself check in app is TOO SLOW!!!!!!!!!!
BRIAN DGreat rental. Good condition. Perfect for the job
Brien FGreat service
CHINWE AThe staff was excellent and the pick up truck I rented was well-maintained. I'd rent from McKays again and again if I needed another U-Haul.
Vincent BMake the drop box more easily accessible so that customers don’t get charged for having to lock the keys in the car because they don’t want them to be stolen.
KARIS-ELIZABETH GTrailer was clean, lighta all worked, correct tire pressure. pulled well.
KENNETH DAgent was very helpful and cheerful.
Alberto SThe guys here always get me right. I am not good at backing up, but they are more than helpful to help me. Return the trailer and make sure my rental went smooth. Thanks guys always.
JEREMY MLong Trailers are very difficult to load and unload because they are parked close to a wall where is it very hard to make the turn to back them in. I would think twice before getting a long trailer at this location for that reason. There are other areas where there is more room to maneuver where they should probably be located. There is also a boat and RV blocking the entrance to the alley where they are stored which make it impossible to turn in the alley from the main parking lot. Not the Uhaul dealers fault but just makes this site less attractive to do business.
STEVEN NFuel indicator is broken, it is always empty level even I fill 7 gallons into the gas tanks ,it let me feel uncomfortable ,I afraid of needing roadside assistance.
CHUN KWas quoted $68 over the phone but at the end of 24 hours they charged me $400 total. This felt like I got scammed out of $300 extra!! I even filled the tank to full and they wrote me down 2 gallons short. I filled it up across the street before I dropped it off! Horrible service, huge rip off.
CODY KMake sure yall communicate with the location and works with you. I was waiting on hold for 30 minutes because I could not check in to get the truck online and come to find out the key was never placed in the night before. Communication can be worked on.
Adrian VGreat service
RODERICK GI went after hours, so don't know if staff was helpful.
Shannon CIt's the cheapest U-Haul place I know, A1 customer service
DUNCAN WRenting from the guys from true value is always the best! I've never had a bad experience and I only rent from them. Their customer service is quick well informed and pleasant.
BLAKE KGreat service!!!!
RODERICK GThis was the worst experience and still has not been resolved !
BIANCA ONo complaints, helpful & friendly staff!
LYNDON VWhile I understand how renting a truck isn't a glamorous experience. The truck I wanted originally was a pickup but when I called they said it was not available and asked what I needed the truck for and suggested a small box truck, same price and lower to the ground. I very much appreciated that and went with a small box truck. When I got the truck it had been heavily used, over 114k miles, the seat wouldn't move forward with a the clerks help. Also not under this locations control stating $19,95 as rental fee and also charging another $20 to rent is actully $39.95.
JERRI MGary is the best. Thank you Gary
TRAVIS CThe ACE employee was kind and the drop-off was quick.
Thomas BThe staff is always friendly whenever I go in there for anything. Try to avoid the app though. You will spend 20 mins trying to check your truck back in if it's after hours. I had to try and upload my pics 4 times. Not the locations fault. It's U-hauls.
JAIME MMOVE TRAILOR AWAY FROM TREES IN THE BACK
ESTEVAN AExcellent service à la clientèle
SYLVIA GWell done. Helpful with selecting the correct vehicle for the job. Merci.
JOHN RGreat crew at McKay's! They always take care of me.
Douglas FNothing. Everything was great!
Maurine BAbsolutely the worst experience I've ever had with renting a Uhaul! Not only was I over charged, when I brought it to the attention of your representative, he was very rude and condescending. I will never use uhaul again.
SANDRA OGreat experience, Griffin was awesome
RANDY CExcellent service à la clientèle. Very knowledgeable. Answered all our questions. Easy to work with.
THOMAS SGreat customer service and friendly staff
Jasmail DThank for having pick up trucks available late in the afternoon :)
francine kGary went above and beyond finding me equipment last minute
WYATT MFilled gas to middle mark as picked up and was still charged additional $15.
Tina TMcKay's True Value Hardware always has the right equipment in stock for my needs. They are my go-to store for many things, including U-Hauls.
James CExcellent experience- easy check in and check out, fantastic customer service!
Mary KPick up and return was very quick and easy. The truck was in good condition and a reasonable price. Our second rental with McKays and we'll use them again when needed. Highly recommend them.
Stephen JGreat service
Jasmail DVery convenient & very helpful staff. Mike was an ace & made the whole experience painless. Bravo guys!!
Tendayi sGas tank is very hard to read. Not the stores fault but the way uhaul has it written down on the paper with the extra marks for 1/8, etc.. doesn't match up with how the gas meter is read in the truck. The marks need to be more visible in the truck so we know how much to put in.
Jetanii AThey are very nice to deal with, I shop at the hardware store alot. When I dropped off u-haul they were very easy to deal with.
Duane WNice people!! Easy to schedule and easy to pickup. The best staff anywhere!!
Jim MFriendly staff + clear rules - I like it
Mikhail SI lived near by and was just moving to a different part of town. And still I am sure that I would be back there and not just for U-hall but for the actual hardware store. Very kind people!!!
yair LSmooth easy process, let me change my pick up date. All around great experience.
Jeffrey SLocation of U-Haul store was unclear and away from the U-Haul trucks. I signed up to do everything online, but still had to walk into the store and wait when the all said to cut the line.
Kenny LOverall a really good experience and highly recommend this location.
rodrick oExcellent service à la clientèle.
Matt DGary and his crew are top shelf!!!
RODERICK GEverything went smoothly .. pick up and drop off.
Andrew SGreat services, thanks
Nengah S