Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)

893 évaluations

4939 W Ray Rd Ste 10   Chandler, AZ 85226
(Located on the east side of the complex Just Left of Goodwill)

(480) 496-6510

Heures d’ouverture

  • Mon-Sat: 8 am - 6 pm
  • Dim : De 9 h am à 4 h pm

Services dans cet établissement :

Pour nous contacter

(480) 496-6510

4939 W Ray Rd Ste 10
Chandler, AZ 85226
(Located on the east side of the complex Just Left of Goodwill)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am - 6 pm
  • Dim : De 9 h am à 4 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Friendly employees. Conveniently located.

WILLIAM T 
Évaluation :
4

S.O.

Alexandra B 
Évaluation :
5

The rep who helped me was outstanding! Friendly, fast to help, and very efficient.

BIANCA N 
Évaluation :
5

Awesome customer service!

ERNIE C 
Évaluation :
5

Young man that helped me was personable and efficient. Will definitely use this location again.

STEVEN L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C 
Évaluation :
5

Nothing, it was a very easy process. Great experience!

STUART S 
Évaluation :
5

Tell others about it

brenda j 
Évaluation :
5

Rien

KEVIN H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANCE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYU D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL M 
Évaluation :
5

Rental process was really great. Clerk handled the transaction quickly.

STEVE D 
Évaluation :
5

They are always helpful and friendly!

Sherry F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE C 
Évaluation :
5

N/A - The entire experience was excellent from start to finish from the U-Haul truck itself to the store to the staff! Class-act location!

BRIANNE F 
Évaluation :
1

Very rude customer service, should treat customers better, we didn’t even get our receipt back at the end!

RAGHUTEJA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHMOUD E 
Évaluation :
5

This location is awesome, they are the best.

ANDRES A 
Évaluation :
2

It took the rental agent about 30 minutes for each transaction. The U-Haul server was apparently running extremely slowly. There were two customers ahead of me. It took one hour and 20 minutes to pick up the vehicle! I had to hire someone to help me with the move. He was charging me $45 per hour, so the wait cost me $60 in payment to my idle helper. I had a reservation, but the truck I ordered was not available so I had to accept a truck without a ramp which made the mover much harder and it took much longer. Never again!

FREDERIC B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B 
Évaluation :
2

Maybe a demo on the workings of the truck (open & close, locking the rear of the truck), might be helpful!

MATTHEW J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M 
Évaluation :
5

Very easy

LORA H 
Évaluation :
5

Easiest rental I've ever had. The people at McKays were the best. And I mean the best.

Bruce B 
Évaluation :
5

Great customer service from Mike and Griffin And Thank you for reasonable rates..live long and prosper..Blessings to all of you all..Uhaul..Grandpa Robert Mahalo 602 773 1480

ROBERT M 
Évaluation :
5

The entire rental experience was easy and accommodating. Mike and Griffin are awesome!

RYAN N 
Évaluation :
5

Easy peasy

MATTHEW B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY L 
Évaluation :
5

Awesome Service! Equip was available as promised and the attendants were extremely helpful and very professional throughout this process. I would highly recommend renting any equipment from McKay's True Value location in Chandler AZ.

RAMIRO P 
Évaluation :
5

Friendly, professional and efficient.

DONALD S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S 
Évaluation :
5

Helpful staff, rental was nice easy

ARISTEO T 
Évaluation :
5

Very friendly and helpful staff

GARY C 
Évaluation :
5

Super easy to use the app for checking in and out.

Richard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H 
Évaluation :
5

The overall customer service was great and everyone was very friendly experience.

MICHAEL S 
Évaluation :
5

Excellent service à la clientèle

TIMOTHY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVAUGHN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO D 
Évaluation :
5

McKay's True Value Hardware is the best in service and always so pleasant to deal with.

STEPHANIE O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER W 
Évaluation :
5

Everyone there was very helpful .

ISMAEL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S 
Évaluation :
2

While I can back up a 20 ft steel dump trailer with relative ease, I could not back up this little thing (without lots of room) for the life of me. The drop off area was very tight, and the guy wanted it backed between two tightly parked trailers building the building. I offered to unhook it close by and move it in by hand. He insisted, and thankfully my brother came with me and was able to do it. The guy then picked it up and moved it again by hand, and then said it's "really light" and laughed. Not sure why we couldn't have done it that way in the first place when I was stated I was uncomfortable and worried about backing into the other trailers. Will not return to this location, and will always find a full UHaul location on future trips to the Phoenix area, as they have always been exceptionally helpful.

DANIELLE O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY W 
Évaluation :
5

Very friendly and helful

Daniel G 
Évaluation :
5

McKays is the best!!!

DOUGLAS F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy M 
Évaluation :
5

Quick and easy pick up and drop off. Store employees were quick and efficient! Thank you for answering my questions over the phone. App was easy to use.

Megan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
5

The location was convenient. It was a quick and easy process to pick up and drop off the moving truck. Le personnel était amical et serviable.

JENNIFER G 
Évaluation :
5

The store representative was excellent!!!

Caroline H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALARIC T 
Évaluation :
5

it was perfect. The guys (Mike) at TruValue Hardware are always so helpful and friendly!

KATHY E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARROD R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS M 
Évaluation :
4

1st nowhere on the website does it state that a credit card, NOT a cisa debit, was required to rent a pickup truck. So we went with the smallest box van & would come back the following AM (had to use parent's card) to swap trucks. When they opened the next AM, we went in to swap from the small Box Van for the pick up. The associate was not the same person that we dealt with the day before. This guy wanted to know what we needed it for and why, told him what we needed to move despite being none of his business. He proceeded to try to convince me that I was better off with the van, pressing me to the point I could not deal with him not listening to me so I walked off to get my husband. I truly felt like he thought I didn't know what I was talking about because I am a woman, it became more obvious when my husband and I got back to the counter. He didn't treat my husband any where close to the way he had treated me. When we returned the truck a few days later, I learned that they had charged my mother for the Box Van which was supposed to be on one bill to me not split up.

MICHAEL V 
Évaluation :
1

On Saturday received 2nd truck with less than half gas at 8am, after renting a van from them the day before, used u-haul storage, workers and 2 trucks, very rude old man ( white hair ) at 8am, terrible terrible service and had the nerve to yell at me in front of other customers after forgetting to add a dolly, not only was on the order on line, when I arrived I have asked for the dolly again. So twice so i trusted the place, when arrived home dolly wasn't there so had to drive 10 miles back to get it, and in top of that got charged, no apologies or nothing, just yelling it was my fault, but I asked twice?? They shouldn't have people with no customer skills, as moving is stressful enough and that's why we hired workers. storage, and 2 trucks all i wanted was a smooth move not caring the price. But just because we don't show with a man doesn't mean we deserve to be treat it like that. If they are too old or stress because of the job they shouldn't work with customers as we don't pay for rudeness, we pay for service. So please if you want a good start with your move stay away from this location. 2 days in a row with a rude old guy too early in the morning, he should be fired, because Inwill spread the word to stay away fr this location.

Vivian M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
1

Very rude & impolite older white hair man. Never rent from this place.

VIVIAN M 
Évaluation :
5

self check in app is TOO SLOW!!!!!!!!!!

BRIAN D 
Évaluation :
5

Great rental. Good condition. Perfect for the job

Brien F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURTHADA A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIOTT C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

Great service

CHINWE A 
Évaluation :
5

The staff was excellent and the pick up truck I rented was well-maintained. I'd rent from McKays again and again if I needed another U-Haul.

Vincent B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NAKIA J 
Évaluation :
1

Make the drop box more easily accessible so that customers don’t get charged for having to lock the keys in the car because they don’t want them to be stolen.

KARIS-ELIZABETH G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE E 
Évaluation :
4

Trailer was clean, lighta all worked, correct tire pressure. pulled well.

KENNETH D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin H 
Évaluation :
5

Agent was very helpful and cheerful.

Alberto S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert l 
Évaluation :
5

The guys here always get me right. I am not good at backing up, but they are more than helpful to help me. Return the trailer and make sure my rental went smooth. Thanks guys always.

JEREMY M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FLOR S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B 
Évaluation :
3

Long Trailers are very difficult to load and unload because they are parked close to a wall where is it very hard to make the turn to back them in. I would think twice before getting a long trailer at this location for that reason. There are other areas where there is more room to maneuver where they should probably be located. There is also a boat and RV blocking the entrance to the alley where they are stored which make it impossible to turn in the alley from the main parking lot. Not the Uhaul dealers fault but just makes this site less attractive to do business.

STEVEN N 
Évaluation :
4

Fuel indicator is broken, it is always empty level even I fill 7 gallons into the gas tanks ,it let me feel uncomfortable ,I afraid of needing roadside assistance.

CHUN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidro R 
Évaluation :
1

Was quoted $68 over the phone but at the end of 24 hours they charged me $400 total. This felt like I got scammed out of $300 extra!! I even filled the tank to full and they wrote me down 2 gallons short. I filled it up across the street before I dropped it off! Horrible service, huge rip off.

CODY K 
Évaluation :
5

Make sure yall communicate with the location and works with you. I was waiting on hold for 30 minutes because I could not check in to get the truck online and come to find out the key was never placed in the night before. Communication can be worked on.

Adrian V 
Évaluation :
5

Great service

RODERICK G 
Évaluation :
3

I went after hours, so don't know if staff was helpful.

Shannon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K 
Évaluation :
5

It's the cheapest U-Haul place I know, A1 customer service

DUNCAN W 
Évaluation :
5

Renting from the guys from true value is always the best! I've never had a bad experience and I only rent from them. Their customer service is quick well informed and pleasant.

BLAKE K 
Évaluation :
5

Great service!!!!

RODERICK G 
Non les évaluations ont été soumises pour cet établissement.
Retour
Haut de la page