Trucks were easy access. Van felt safe. Good price. U-Haul staff in Mckays hardware were efficient and courteous. Merci.
CANDACE MIYATANI
Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
Jorman Dodson Rodriquez EspanaGreat service.....Gary and his crew are the best!!!
RODERICK GONZALEZThe truck was very dirty inside and smelled like cigarettes. Also I filled the tank over the amount I should have and no credit was offered. I will never use this location again.
Julian DonleyEverything was great at a reasonable price. I reccomend this company
Loretta WilsonEveryone was courteous and helpful.
MARK EHLERSFriendly and professional service. The transaction was easy and quick. Knowledgeable staff.
Aaron EdmisterPeople need to be friendlier to customers both picking up and dropping off !!!!!!
JERRY SIMMONSNothing everyone was great and I had no issues thank you!
MARK SIMONTake trucks in for maintenance
Joshua KingEmployee who came to me asking me. What I needed. I told him I'm dropping off a uhaul. He asked me what? Again I told him a uhaul. He was very rude. Asked me a trailer or truck. What is a Uhaul???Bad attitude.
CRISTINA MEZAEasy pick-up and drop off. Kind and helpful staff. I'm very pleased!
Kim DobrasSuper customer service!
Richard LangEmployees were courteous, helpful and efficient
Russell FunkExcellent service à la clientèle
JAMES CATESGreat customer service and easy checkout!
Marcus ThomasPersonnel amical
Jim Van WicklinThe staff here was very helpful and the rental transaction, including reservation, payment, hook up, and inspection, were excellent. Unfortunately, I needed the damage coverage within 24 hours. This was no reflection upon this dealer. They were very courteous and helpful when I had to report an accident. Fortunately, I had paid the small fee in advance!
Chad AustinWe rent often and service and equipment has always been up to expected standard.
mike kendrickThe owner was extremely courteous n professional , much appreciated
Ben AstorgaReturn process online and via application was a nightmare
Oscar Ruiz MendozaWe have used this location many times service and equipment has always been excellent
mike kendrickThe gentlemen who helped me were great. In and out with ease, hooked up and got rolling quick. Return was a simple process and it made for a great day.
Anthony BarnetteThe truck was clean and in relatively good condition but it might need new shocks or something. The sign on the side said "gentle ride van" but it was more like a bucking bronco. It was literally the worst riding vehicle I've ever been in. Terrible! Something with the suspension system needs work. The only other thing was the load share. They asked me to tow back an eight foot trailer for a discount. I agreed because I've seen small aluminum 8ft uhaul trailers. They're light and can't carry much weight. The big box I brought back was over 2500lbs(box & trailer). My fuel mileage really suffered so had I known what it really was I probably would not have done it. Just to be clear, this has nothing to do with Mckays hardware, they were great.
Randy FerriWyatt was amazing, made the return experience simple, easy & quick. Wyatt had a huge smile and his customer service was on point.
Angela WilsonThis was the BEST experience we've had renting a truck. We will definitely use this location again if we need a local rental!
Allison McDonaldExcellent service à la clientèle
DAWNEVA APODACAGreat service
MATTHEW SYLVESTERAll good
Kenneth SchofieldThe rig I'd booked was not returned on time by the prior user. i Received a call with an explanation and acceptable alternative 45 min before I was to pick it up. Good job.
STEVEN MICKExcellent location.
Richard LangLove this location! Very easy and convenient.
Justina DeanAlways easy and great
leevon motesThe 26-foot truck was not electric, could not adjust mirrors. Didn't have much power, no giddy-up. Not a smooth ride at all. I've driven 26-foot U-Haul trucks recently with a much smoother ride. I'll have to make sure to check for an electric up-to-date U-Haul truck, next time I rent. I definitely will not rent from this location again. I asked to use the facilities when I returned the vehicle, truly had to pee but was told they didn't have a public bathroom. I was taken back. Anyways, enough said.
James LambExcellent customer service. Will be back and refer as well.
Charles KimbrellFast and great customer service
Frank PolimeneCleaned vehicle and brought it with full gas. Got charged for 1 gallon less and van not being clean although I took it to the car wash right before I dropped it off
mosab mohamedI have rented a UHaul truck on multiple occasions & each time I've had the best service. I like they way they operate)
Stephanie OrozcoMike was very helpful and courteous, and even offered tips for driving and backing up with a trailer, and tips for future trailer rentals if needed. QAnd their hardware store is really good, and everyone there who I've dealt with has been extremely nice and helpful.
steve rothOnly thing is that most of the people check in when the store was opened and hence a long line of waiting to pick up the trailer
Michael JiamNothing really.
JOHN VUKICHThe guys were great and very helpful
Mona Gonzelstoo many things to list here. I am writing to the president of UHaul and will call to request that I deliver it in person.
Laura AlexanderGreat service from McKay's
RODERICK GONZALEZBest ever
Mark Simmons JrThey were very accommodating and fast with drop off.
MARTY MONTOYAAlways a pleasure renting from McKay's. They are so helpful and friendly!
JOHN HEFFNERQuick and easy. Very convenient!!!
steve sammonGreat customer service and expedited pick-up/ drop off.
Melvin Hunter jrThe team member who helped me was wonderful!
Julie HimmlerAlways a pleasure renting a U-Haul from McKays True Value. Great selection, easy to make reservations great service all around.
NICHOLAS SMITHThanks to Griffin, we were in and out quickly, despite swapping out the vehicle we were towing with at the last minute.
Herbert SpeightStore was clean and friendly. They had a gentleman ready to help me offload the trailer
Jamie GiffenThe truck I got needs to have the tires balanced and the allignment checked. It would shake pretty bad at higher speeds (>50 mph). IT made the drive slow and dangerous. IT was worse than other rental experiences.
Michael HeienThat person who I turned in the trailer stated that the trailer had just been serviced. Yet the trailer had no tail lights, all were out except too left rear light.
Sabrina FelixOver a month after I rented and returned the truck I rented, I get a 265 charge that claims I was in an accident or damaged the truck. I did no such thing. In fact 2 weeks later I rented the exact same truck for a week.
Nelson UsherAwesome customer service. Very pleasant and positive experience. A++
Colen Coggan