Évaluations des clients McKinney Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de McKinney Mini Storage

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MITCHEL D.
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Great customer service!

THOMAS W.
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not possible to take a photo of the mileage at night due to the way the flash of the camera interacts with the cover of the dashboard. also a bad angle. Does no one from U Haul inspect the vehicle before it gets rented again? Not sure why I have to take photos of everything.

JOHN S.
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Had to go to 3 places to full fill my reservation. Truck was dirty when I picked it up and now being charged for it. Poor experience

LETICIA V.
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I really didn't know how affordable it was to rent a van and clean the van was and how easy and very helpful with the person at the front desk, He was a very polite and friendly person.

STEPHANIE E.
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Le client n'a pas laissé de commentaire.

ELLIOT R.
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Fast and Easy pick up. Justin was super helpful and give me the advice to take the bigger truck for the same amount for the medium one, which was need it for the move. Drop off super easy online.

JOSEPH C.
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Customer service was phenomenal!

SHANNON B.
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Le client n'a pas laissé de commentaire.

WILLIAM D.
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Vey helpful and I was in and out the vehicle!

Harold R.
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Le client n'a pas laissé de commentaire.

Anthonio K.
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New truck; smooth ride; not the cleanest at pickup; no other complaints

Luke C.
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Le client n'a pas laissé de commentaire.

JAMES ALAN J.
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Le client n'a pas laissé de commentaire.

RONNIE R.
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Le client n'a pas laissé de commentaire.

PATRICIA D.
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Everything was fine. Pickup was new, clean and rode well. Lots of tie-downs inside the cargo bed that were very helpful.

JESUS C.
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Everything good, all clear

Liliana B.
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Nice guy, made sure the truck did a good job for us and checked it to make sure is OK.

PRESTON P.
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I had a great experience with U-Haul and look forward to utilizing this service again.

TIMOTHY BERNARD M.
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Have a back up plan for each rental so unfortunate events don't upset the next renter's experience

VELINDA W.
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Le client n'a pas laissé de commentaire.

DAVID DEMONT C.
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The entire process to actually obtain the truck was extremely frustrating

SANDRA S.
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Very accommodating and helpful.

SCOTT S.
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Very polite and attentive. Thank you.

Zac S.
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Le client n'a pas laissé de commentaire.

TERRY M.
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Hire more friendly employees like Justin

DARRELL E.
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The service was great, and the truck was clean, but it drove very rough. I drove another 26' Uhaul truck like this one 7 years ago, and it drove much smoother. Maybe need to take a look at the shocks?

Michelle G.
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Using the app for self check-in and check-out was wonderful. I had to call in for assistance, I had to change settings on my phone, the lady on the phone (Keisha-maybe?) was wonderful. Helped me change my settings so I could be located, after that everything was smooth and easy. Thank you.

STEPHEN WAYNE M.
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Window was nasty dirty. When returned nobody was in office.

Kesha C.
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Le client n'a pas laissé de commentaire.

KEVIN L.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Ashley C.
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JUSTIN WAS FANTASTIC, KIND AND KNOWLEDGEABLE. NEXT TIME MAKE AWARE OF EXTRA CHARGES THAT RANDOMLY SHOW UP ON CARD DAYS LATER.

Lawrence C.
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Le client n'a pas laissé de commentaire.

Lazell S.
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The customer service was good. Justin did a great job very friendly and new what he was doing!

Mehr Ali A.
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Le client n'a pas laissé de commentaire.

Robert D.
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Make your reservation system easier for customers

Gordon H.
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Le client n'a pas laissé de commentaire.

Ricardo J.
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Very friendly people

Kenneth V.
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The location and its management were fantastic! however the digital return proved to be a hassle. In that when I returned the truck the system would not recognize my location. To add to my frustration, none of the rental documentation had a Customer Service number listed; only numbers to report accidents or the need for road side assistance. Please think through a back up plan for when systems are down.

Yareli R.
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Ian was great!

Peter S.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Le client n'a pas laissé de commentaire.

NOEL R.
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Le client n'a pas laissé de commentaire.

Shelley L.
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Everything went very smooth and efficient

Mahogany G.
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Le client n'a pas laissé de commentaire.

Aleksandr W.
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Le client n'a pas laissé de commentaire.

Susie M.
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U appreciate the time and friendly help. I felt my convenience was at intrest...

PATRICIA T.
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Justin was fantastic to work with, he helped me out a lot. I have never had an unpleasant experience at this location, even before Justin. So good job on hiring your Managers, they have been awesome. Thanks so much for your wonderful customer service

FRED V.
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The truck was dirty but Justin was very helpful and courteous!

Rebecca G.
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Why was I charged after hours fees?! This seems unethical when it was Uhaul scheduling team that told me to drop it off there because the original scheduled location would not accept it as they are going out of business!

Wynne A.
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Le client n'a pas laissé de commentaire.

Deborah H.
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Fast friendly service.....thanks!

John H.
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Le client n'a pas laissé de commentaire.

Willard M.
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Friendly service

Malcolm P.
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Friendly service

Michael B.
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Nothing it was perfect service

stephen S.
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Customer service was great I was in and out in no time. If you need more than the basics for your move go to the large service center but for an easy move this a great place.

Patricia C.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

GEOFFERY B.
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Le client n'a pas laissé de commentaire.

Tyiesha G.
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Le client n'a pas laissé de commentaire.

Jeanie E.
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Initially I said the truck was not clean when we picked it up. We were charged a $25 clean fee. The area is hard to get in and out of, very narrow. The truck itself was in good condition, no problems there.

Timothy L.
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Justin was a great guy to deal with. Will be back.

Laurie W.
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We received excellent service from our rental agent and the truck ran fine. The only down side was apparently the previous renter was a heavy smoker-yuck.

Valarie D.
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Le client n'a pas laissé de commentaire.

Lore G.
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The gentleman that helped us out was GREAT! I will use him again when I need the service again.

Janet L.
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Front of truck had dirty floorboard which was not a big deal, however, I did not receive the appliance dolly that I ordered and was charged $10 for. The truck also did not have a ramp which I thought it was supposed to.

Marisela C.
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Nice customer service

Roger K.
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Great -- it got the job done in record time.

Brenda B.
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Everything was good except the truck had dried mud on driver's side. The customer service was excellent. Rylan was very good with getting me set up with a rental truck and very efficient.

Markus D.
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Le client n'a pas laissé de commentaire.

tavhari J.
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Reasonably priced

Craig L.
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Please improve Customer service. I literally had to talk to 9 people to get my order correct. Some just got disconnected which is no ones fault either there were 4 people that literally didnt know how to help me. I had one tell me she doesn't know what to do and told me to call back. Please fix this. I had a long cross country move and the most stressful part was getting uhaul set up.

Robin R.
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Location and truck was of no issue. However, the U-Haul app gave me trouble and wasn't working correctly. Eventually it was working and the process was super easy. As long as the app works the process saved me a lot of time I normally spend picking up and dropping off. I loved it.

Chris B.
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Le client n'a pas laissé de commentaire.

David P.
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Great

Robert W.
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Manager at this was knowledgeable and courteous.

Zachariah B.
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Le client n'a pas laissé de commentaire.

gene R.
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Le client n'a pas laissé de commentaire.

Diane U.
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Overall experience was amazing. The manager Clay was extremely helpful and so friendly. He showed me the different size trucks and was so helpful in recommending the right size for my move . I would highly recommend this location for uhaul rental.

PATRICIA T.
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Can't think of a thing you need to do better! I always have a wonderful experience when I use this service. Clay is the best, he should be cloned

Rynisha S.
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Everything was great.

Johnny R.
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Le client n'a pas laissé de commentaire.

Katherine P.
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Have the customer be able to complete ALL of the steps beforehand. We sat there for 40 minutes trying to get an additional phone number verified before we could pick up the truck. Why was that not something that could have been done prior to?

Laura G.
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Le client n'a pas laissé de commentaire.

Lance G.
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Le client n'a pas laissé de commentaire.

Roosevelt D.
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Le client n'a pas laissé de commentaire.

Joaquin L.
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Better instruction on obtaining the key to the truck. The box that we open had two keys which threw me off. I was going to take both keys but then realize that only one key was for the truck I rented. The other key was for a different key. I did not know whether to put the key back in the box or in the dropbox.

kim M.
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Le client n'a pas laissé de commentaire.

Sheila S.
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When I arrived the store was closed on 7-10-19. I arrived there at 4pm and was advised they would be opened according to customer service. But when I arrived I called customer service to inform them luckily they had a key drop. The door had multiple days being closed for July at least 7 days was listed

Tireatha M.
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I wasn't able to use app to return truck. I entered the miles exactly as it read.

Brian G.
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The electronic way of getting the truck was great and it worked well

neva T.
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Nothing

JEFF H.
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Le client n'a pas laissé de commentaire.

Timothy R.
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Elliotte Brownlee is amazing! She stepped up when the McKinney East location failed to follow through on my reservation. I made an online reservation for a truck, utility dolly and pads. When I showed up they didn't have a truck or dolly. I had to move the next day! I was ready to go to one of your competitors but decided to call the next closest U-haul location. Elliotte made sure I had everything I needed and apologized for the other location. I was driving off in the truck in less than 30 minutes. That's customer service!

Ron H.
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Le client n'a pas laissé de commentaire.

DELORIS B.
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Na

NOEL R.
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Le client n'a pas laissé de commentaire.

jerry B.
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Check right door on truck it kelped coming open while driving

Non reviews have been submitted for this location.

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