There was no live person at location that could assist me with the issues I was experiencing.SHALONDA J.
Customer Reviews for McMullen Glass
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pinole, CA 94564
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 9/18/2021 - 1/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Well, It was rainy the days I rented the truck. So naturally there was a bit of foot prints in the cab and in the box. I don't know if that justifies a 25 $dollar cleaning fee. Anyway, I loved the convenience of the contactless/self rental availability. ThanksDavid S.
Le client n'a pas laissé de commentaire.Monica D.
Getting the access to vehicle on my phone was a nightmare! U Haul did not give right phone # to call; I was on hold for over 20 minutes!!! It took over 45 minutes of my time to make this transaction work. I will never do this again or recommend to anyone I value. Awful experience...they make the customer do all their work and no customer service in return!!!Mimi A.
The location was in a closed down business that is no longer there. the Truck was ticked behind the old business so you have to pull into an almost private driveway to get to the truck. The check in system was difficult to use with to many steps that were not well communicated. the same goes for the return of the truck, at the same location but also in the multiple steps for returning the truck. The check in process needs to be better communicated on the amount of steps along with the check out process cause there was no info till after I put my keys in the drop box about getting a pick of the odometer. Overall it was more headache trying to get the truck and return it then my actual move. Truck was clean and worked great.Carlo B.
I rented a truck pick up in Vallejo I get there and learn at 5,3 that it was changed to pinole. So I had to rent whatever was available. I was told Pinol was closed and I couldn't pick up. This was an untrue statement. I could have picked up it was a check in by mobil app. So basically it cost me double to take a little van so I could get started then pick up my truck on Saturday. Your lack of timely informing customers is very negative. You cost me double and was an extra hassle. I'm not very happy at all. I rent at least 2xs per month for my business. I am looking for other options even if it means buying a trailer so I dont have to go through this again. This is the 3rd bad info in 30 daysMaria T.
Staff went over and beyond - I am impress with their customer service - I'm a regular customer here, and Karen just made it happen for me. I mixed up reservation scheduling, and she got me the truck I needed in time. THANK YOU KAREN. You're the best!JOSELITO S.
why am i being charged at pickup and at drop off?? was never informed to fill up the gas before dropping off and picked up the truck with below half a tank to begin with. truck was messy and gross and i should've have been informed of full amount being paid from the start. my friend is moving in a few weeks and i will be telling her to take her business elsewhere so she doesn't get overcharged this is ridiculous i want my money back.mackenzie M.
I would've rated the location as excellent had it not been for me being confused about it not being a location that you can not get the keys over the counter. However, once I understood this, it became the most pleasant experience of any rental I've ever done.Vincent E.
I went to pick up the truck today and nobody is in the office. It is closed and it's already 9:30 am. Pick up time is 9:00 am. What a waste of time.Michael N.
Le client n'a pas laissé de commentaire.Elizabeth M.
There were no instructions where to park your car, no instructions as to where to find the key. No employees even though it was 4 pm and the location closed at 5. The mobile client didn't work through the browser even though my location was on and everything seemed functional. Even though I checked in through my laptop at home the app required me to do it again and made me wait for approval for 20 minutes in the hot sun. The trucks were so close that I couldn't open the door without hitting the other truck. Because I wasn't approved the instructions for the location of the key weren't available. The whole process to get the truck took 40 minutes. The price for the level of quality is outrageous. Choosing a different company would've been much easier and much cheaper for me. Never again.Elizaveta K.
The truck was disgusting!! The cab was filled with let litter and coffee stained consoles and it reeked of cigarettes smoke!!! The cargo area had a disgusting smell as well!! Absolutely NO care was taken to clean the truck before handing it off!! Seriously low standards and experience.Bharath R.
So easy to reserve and pick up. Very convenient.Anna T.
Le client n'a pas laissé de commentaire.SENIMILI M.
Le client n'a pas laissé de commentaire.Matthew O.
WE RENTED THIS U HAUL TRUCK ONE DAY NOT FOR 8 HOURS WITH THE UNDERSTANING WE PAID 84,74 TIME WAS 11,34AM WHEN WE RENTED JUNE 4.TRUCK WAS RETURNED ON JUNE 5 AT 11 AM.. SHE CHARGED US AGAIN 58 74 WHICH IS NOT FAIRIT MEANS WE PAID 143,48 FOR ONE DAY RENTAL NOT FAIRGURDEV S.
I have rented from this location twice in the past year. Service is exceptional, staff very friendly and efficient.OREN R.
Great service!Nick H.
Le client n'a pas laissé de commentaire.Michele B.
Excellent service à la clientèleAndrew A.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Alvin S.
Always courteous, efficient and great serviceCelia G.
Very nice people working at this location.Danilo C.
overall experience was great.Chuck H.
Front light outBillie M.
Le client n'a pas laissé de commentaire.Joe H.
Wonderful ladies and great serviceNick H.
It would be helpful it the van was turned around. Not so easy to turn around in the small lot.Margo W.
Ive been going here whenever the truck I need is available - best uhaul provider so far! I highly recommend this place!Joselito S.
Great customer service!Armando C.
Kelly was awesome! She had several customers at one time and handled each one very quickly and professionallyKacy A.
Le client n'a pas laissé de commentaire.Ehab D.
Any and all issues I had were with the Uhaul app. It is a cellular dead zone, so it was next to impossible to check in and out. I eventually had to go into the office and get in person service instead. The app would not let me upload the pictures showing how dirty the truck was before I checked it out. The service from the people was great. No complaints about that.Paul W Hattersle E.
Excellent customerRiver P.
Le client n'a pas laissé de commentaire.Alex L.
Nothing, I was in military so I have moved many times perhaps the most professional Uhaul location I've ever been tomichael H.
Excellent customer service!JOHN P.
Le client n'a pas laissé de commentaire.Cristina K.
Le client n'a pas laissé de commentaire.Jeannie M.
The agent Karen was wonderful!!Elizabeth C.
Customer service was so helpful and very pleasantCelia G.
Le client n'a pas laissé de commentaire.Nick H.
Customer service very nice , professional and good recommendations.Pearline W.
Shelley White is a nice lady. She helped us to rent a truck as quick as was possible. Whole process took us less than 5 minutes. She always wear smilesSeyed M.
To clearly show that you are open and ready for business. If you see a customer sitting in your parking lot - before any other customer, even though, they do not come in because it was not clear that the business was open, make sure that the customer waiting in the car know that you are open. The whole process made the customer late to meet the moving helpers as well.Tiombe M.
Le client n'a pas laissé de commentaire.Ariana S.
Le client n'a pas laissé de commentaire.Miguel R.
Le client n'a pas laissé de commentaire.andre V.
Le client n'a pas laissé de commentaire.George D.
Le client n'a pas laissé de commentaire.Larry H.
Shelly's Customer Service Is Aways Awesome!! This location is my â€œgo to spotâ€ - Always great service and friendly location. Easy pickup and drop off - Highly Recommended ?Samuel C.
The customer service and friendliness of the staff was beyond what I had received from other locations. I will definitely use them againBriana B.
Outstanding customer service! I will definitely use this location again !!!Christopher L.
I just don't like the fact that now we are required to photograph our drivers license (both front and back) and submit through their internet to process the rental. I don't my way personal information subjected to being compromised.RENE T.
Le client n'a pas laissé de commentaire.Juan R.
The lady that helped me was so Fantastic and helpful. Her service alone made the experience the greatestLisa C.
Le client n'a pas laissé de commentaire.Laureen C.
I love renting from McMullen Glass. The owner is always helpful, friendly and efficient. She makes sure the trucks are clean, safe and will go the extra mile to make sure you have what you need. Five+ stars for McMullen.Pamella M.
Le client n'a pas laissé de commentaire.JOJO S.
Le client n'a pas laissé de commentaire.Steven L.
Very helpful and informative personnel Plus friendly thank youElidia R.
Girl was most helpful in office. Vrry accommodating.Laura A.
This rental was not clean I've seen spotless rentals before and this was was filthy. And, their was dirt on dumper. I was charged for not cleaning the rental after bringing it back. Because I left my throw rug n the rental , which I didn't want to leave behind. It smelled like a dog was living there. It also had something like bowel movement??on the walls. I was so........ tired I forgot to put gas back in truck. And I didn't go far I was charge so................much.......?? . And, I think if the blanket and Dollie are returned one shouldn't be charged.elle J.
Le client n'a pas laissé de commentaire.NANA F.
Karen was super helpful in making sure that we got the truck we reserved! She was nice and pleasant to work with!CATHLEEN R.
Le client n'a pas laissé de commentaire.Josue P.
Le client n'a pas laissé de commentaire.JOJO S.
Le client n'a pas laissé de commentaire.Joan J.
Definitely NOT. If I did I won't be able to reserve the trucks! hehe Of course I will!!JOJO S.
Great customer service, very helpful and friendly Definitely recommend and come back to the same location in case that I need to rent a vehicle again.Ramiro N.
Thank you, Shelly!Traci G.
Le client n'a pas laissé de commentaire.James L.
No staff available to assist and the trailer lights needed to be repaired. I made the repairs myself as the onsite staff was not trained to make repairs.Mark M.
Good ServiceSam K.
Very courteous and informative. Would definitely recommend.JANELLE S.
It was a very pleasant experience, the process was made very simple, return was a breeze. Karen was super friendly and accommodating. My experience with Karen was far from the bad reviews of Uhaul from other locations. Thanks Karen!!!Jean I.
First they called me a day before saying the pickup location was rerouted to a different location over an hour away from me. I finally was able to secure one that was 15 minutes away but when I went to pick up truck they and every other location nearby were completely out of utility dollies. I had to purchase my own at Home Depot for 70 $. Worst experienceKim S.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.Orlando D.
Great customer service awesome ladies!Claudia A.
Le client n'a pas laissé de commentaire.Susan S.
Easy pick-up and drop off. Friendly customer service.Chantell B.
I'm very disappointed with the cost of renting a car dolly at about 375 $for 5 days from a Calif uhaul to Arizona. No wonder people are flocking from Calif. Happily moved out of California.William W.
I received no call the day before the reservation and only got a notification for this location after the original reservation time had already passed on the day of. Due to the rushed timing and the fact that the location they gave was 45 minutes away from my preferred store, getting the truck was a huge inconvenience.Isabelle T.
My reservation was cancelled without my authorization which left me without my expected vehicle.Carol S.
Uhaul people are great! Can't say that enough. Uhaul's logistics is hooooooorrrrrible! I spent over 2 hours, 100 100 $additional miles on the rental truck, and stress (!) getting the auto trailer! I just can't understand how a reservation 10 mins away turns into a 2 hr round trip (in the opposite direction of where I moved to!!!) to get the auto trailer. On THE day I was moving. After all the planning, hiring if movers,, scheduling with the property management, etc. I can't tell you the added stress and anxiety it created. Then I drove 8 hrs to San Diego. Ugh!Dennese F.
Le client n'a pas laissé de commentaire.Michael G.
Their customer service was exceptional. Very thorough.Veronica L.
Le client n'a pas laissé de commentaire.Dwayne B.
Le client n'a pas laissé de commentaire.Lawrenc L.
Very nice service, made it easy for me to pick up and drop off. Very convenient.heruy E.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Angelique S.
I want to say a huge THANK YOU to Karen!!!!! U-Haul changed my pick-up location and time without notice, and I was very frustrated! But Karen to the rescue!! She was extremely professional and accommodating. Karen turned a frustrating experience into a wonderful, reassuring resolution. I would STRONGLY recommend Karen to anyone that needs assistance with renting U-Haul equipment. Once again to Karen...BRAVO!!!!! Sincerely, No Longer Frustratedbrian J.
I had reserved a hand truck and blankets but when I arrived, those weren't available. The person manning the desk removed the charges from my bill, but I was disappointed not to have them for my move. thanks!Donna B.
Friendly customer service.Melvin B.
Le client n'a pas laissé de commentaire.Kurt S.