Customer Reviews for Med Center Fueling
(U-Haul Neighborhood Dealer)

344 évaluations

2802 Old Spanish Trail   Houston, TX 77054

(832) 783-9731

Heures d’ouverture

  • Mon-Wed: 7:30 am–3 pm
  • Thur-Fri: 7:30 am–2 pm
  • Sat-Sun: 9 am–2 pm

Services dans cet établissement :

Pour nous contacter

(832) 783-9731

2802 Old Spanish Trail
Houston, TX 77054

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 7:30 am–3 pm
  • Thur-Fri: 7:30 am–2 pm
  • Sat-Sun: 9 am–2 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Flores 
Évaluation :
3

The staff person was responsive and helpful, but definitely needs training in hooking up trailers. Fortunately I've done this a few times and (mostly) knew what to do, and the instructions he gave me filled in the rest.

Thomas Compson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reggie woods 
Évaluation :
5

Hi, I was able to walk-in without appointment/reservation and request a vehicle... Everyone was very professional and friendly... Fast and convenient rental experience 珞

STEPHONIE POOLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grantley Bishop 
Évaluation :
3

Better customer service. Clean the vehicle. It was disgusting on the inside.

Diana Malone 
Évaluation :
5

Everything was great

Jackie Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenster Cadorna 
Évaluation :
1

Reserved a truck and 2 dollys for our move and upon pick up we were told they had zero dollys. Tried called every other uhual around and no one would rent us just a dolly. Over all this location seems very unorganized and poorly managed.

Lauren Scarborough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lance phillips 
Évaluation :
4

The truck had no Ac. It was hot. So I used more gas because I had to ride with the windows down for 3 hours.

Devonte Wilkins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly Holton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dharmikkumar Brahmbhatt 
Évaluation :
5

Check tire pressure and dashboard hazard lights before renting to another customer .

Bonnie Vasquez 
Évaluation :
5

Nothing/ The guy at that location was very nice and understanding.

Elizabeth Meadows 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight Pickle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Turner 
Évaluation :
5

Easiest and friendliest U-Haul transaction ever!

Rhonda Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah al shaibani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehdi Chaib 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Gilchrist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Zelaya 
Évaluation :
1

reserved for several days. If no equipment I need, plz let me know in advance. Do not tell me when I am checking in! what's the point of ordering in advance?

You Zhou 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Suradejvibul 
Évaluation :
2

There were stones in the box of the pickup truck. We had to clean it. In addition, even though I delivered the vehicle with a full tank, they took an extra $14,25 from me. Those who want to be scammed should go to this address.

ISMAIL KARACAOGLU 
Évaluation :
1

This location is garbage. Never has dollies or other reserved equipment. Trucks are always dirty. Truck barely had any gas. Unpleasant clerk, was checking out his gas station customers in the middle of me getting my truck.

Francis Dournayan 
Évaluation :
5

The customer should be advised that their departure and vehicle return is completed using a mobile application. The best solution for both must be completed while on site.

LAWRENCE SALES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharel Wiseman 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zainab Jimoh 
Évaluation :
5

Helpful, really nice, great customer service

Duff Allen DEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETTE COYM 
Évaluation :
1

This location was awful - we arrive at our set time (11:30) and they tell us that the 10" truck that we rented is unavailable and the only option available is the 9" van. Instead of them calling and trying to find other places that has a truck available for us they say "well you can call and ask other uhaul places to see if they have a 10" truck". When we call and figure that all other uhaul places are fully booked we ask for some sort of accommodation or discount since the truck we signed up for online was not available and we did not get any phone call or notice prior to picking up the truck. We were in a time crunch needing to move out of our apartment by a certain time so had no other option but to take the 9" van (which did not fit everything we needed and we needed to use our own personal cars to completely move out - which would have not been a problem if we had a bigger truck. They were just rude and talking about us in a different language and we will not be using this place again.

Mary Badra 
Évaluation :
5

Tire was low pressure light on and it was over heating in traffic

Brian Kieth 
Évaluation :
2

I added a dolly and pads to my order. When I arrived to my location the staff said they didn't have dollys or pads, and that I could go to another location to get them. Very upsetting that UHaul would send me to a location to get my truck and allow me to add a dolly to my order but the location doesn't have any dollys. I ended up having to move without a dolly. I will not recommend it to anyone I know. Truck worked fine.

Marcel Chuecos 
Évaluation :
5

Merci

Israel Sarmiento 
Évaluation :
5

Nice place great service! Thank you

Teresa Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIHAO LIU 
Évaluation :
1

I did not get the Uhaul I reserved for, and there's no dooly and pad preserve for me as I reserve for them. Worst rental experience ever.

YUYI SHEN 
Évaluation :
4

S.O.

KENNETH EXOM 
Évaluation :
2

they were more worried about other customers going into store, the truck had a roll up door cable disengaged causing it hard to open and close. was sent to this location because the original location did not have a truck ready which i had reserved. had to pay extra for uber

hector cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali Brohi 
Évaluation :
5

Everything went super smooth and professional

Dominique Goings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON URREGO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Farias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkata Surya Na Mantena 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIS THOMAS 
Évaluation :
4

I have two points wants to share with you. The first is about the fuel charge. I don't know why U haul still charge me $9 regardless I have made u haul full gas because I fully understand your policy. The second is the mileage. Honestly, I dont think the odo on u haul is accurate. In my trip, the google maps show the total mile we drive is 48 miles. I also accept the distance calculation maybe has difference , however the difference occur in my trip is somewhat not reason and convincing. I strongly recommend u haul should re-examine the odo system carefully to make sure there is no unfair factors. I hope u hual could consider more based on my experience and give me a satisfying answer.

Weili Zhang 
Évaluation :
1

I only use around 10mi for the uHaul rental car, but it charged me 20mi. And the customer told me that I could not get my refund after I showed him the issue. He told me even though it was the previous customer's fault, I had to pay for it. It was such a bad experience.

Xiaojie Yang 
Évaluation :
4

AFTER ALL THE CANCELLED RESERVATIONS AND NON STARTS WITH AT LEAST 3 DIFFERENT UHAULS THAT DAY, I WAS GLAD TO FINALLY GET SOMEONE WHO WAS ABLE TO HELP US.

SELINA JOURNET 
Évaluation :
5

Cleaning the vehicles before you rent

Juaniea Isela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grafe Chua 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharrofna Raied Ahmed 
Évaluation :
3

The truck felt unstable and wanting to pull to the left. I drove on to the freeway and right back off for fear of wrecking. I used all service roads to my destination.

Frederick Guidry Jr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy Robinson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catina Spears 
Évaluation :
5

Great customer service. Will recommend

Frank Estupinan 
Évaluation :
5

Very friendly and helpful staff.

Kathleen Ellis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry Soumaoro 
Évaluation :
5

Great and seamless experience. Would rent from this location again.

Clinton Yam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Hirsch 
Évaluation :
1

the parking with little space, the local people do not provide help ... parking was very difficult

Danny Molina 
Évaluation :
5

Alaa at this location was very friendly and helpful.

Brett Ambrose 
Évaluation :
2

Rear back tires needed air. The dolly I rented and was charged for wasn't included.

Caitlin Harrington 
Évaluation :
5

Nothing No problem encountered. Courteous personnel

Arturo Del Pilar 
Évaluation :
3

Man was very nice and courteous. I would go back again

Mike Hill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lara Kuper 
Évaluation :
4

Make sure the vehicle is clean

William Alvarado Martinez 
Évaluation :
1

Worst service ever ! I would not recommend to anyone. Customer service is 0 and they will not even dare service you as you deserve. -Better assist customers -Talk in a professional tone

Nadia Djayep 
Évaluation :
5

Where is my refund ? I put more gas than I was supposed to plus I also did not drive 50 miles

hictor martinez 
Évaluation :
5

Great customer service and the representative was very courteous.

Michael Harris 
Évaluation :
3

Vehicle was ready to go on time. Tire pressure lights were on but other than that everything was superb!

BEVERLY MCDANIEL 
Évaluation :
4

The online self-service app is very confusing and tedious to use. I was grateful that the U-Haul counter inside the Al-Aqsa grocery store was available, and the attendant working there was extremely helpful. Otherwise it might've been a very frustrating experience. It was much better than many U-Haul stores where I have previously rented equipment.

Nicholas DeGenova 
Évaluation :
1

The Uhual had cigarette Ashes all over the floor of the truck, previous Customers paperwork was left in the truck . Halfway to our Destination the Check engine light popped on . We called roadside assistance and they advised us that if it's not blinking the truck will be fine to still drive. We would like to be compensated for future use.

Clareice Jones 
Évaluation :
1

We have took u haul for 5 miles and we literally drove exactly 5 miles but the store guy kept 40 miles and charged regarding to that. This is not at all good and we got the proofs too.. not a good store to maintain uhaul

lalusai venigalla 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NeethiAnand Gangidi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damarcus winn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Cady 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Joseph 
Évaluation :
5

The staff here are always awesome!

Peggy Turner 
Évaluation :
5

Staff was extremely courteous and helpful.

Genelie Breis 
Évaluation :
1

The guys took so many days to close my ticket. I couldn't book another uhaul

Waqar Rizvi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hsuan-Ling Lin 
Évaluation :
4

Friendly manager and the location is very convenient.

Lucia Rivas 
Évaluation :
1

They didn’t have my dolly when they said it was available

Austin Peery 
Évaluation :
5

Pretty great experience so all good.

Jenni Tranweaver 
Évaluation :
5

Everything went well and good. No complaints, what's so ever.

AlieWalie Jarr 
Évaluation :
4

Didn't talk to anyone, or go inside. Just dropped off using app.

David Rentschler 
Évaluation :
3

They had the truck but not the essential equipment I needed like the utility dolly. I wasn't informed until pick up which made my move more challenging. I would've made other arrangements if I'd known they wouldn't have the equipment.

Alicia Phillips 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Williams 
Évaluation :
5

Excellent service à la clientèle

Todd Stiede 
Évaluation :
1

Was overcharged for gas. Refilled and was charged for 3 gal. I tried to call to get it resolved and could not get a response from station or customer service.

Wesley Matis 
Évaluation :
5

Make certain that the truck our properly maintained for the safety of your customers Secondly, Make certain that refund the full deposit Kevin Cleveland

Kevin Cleveland 
Évaluation :
2

Equipment requested (2 dollys and furniture pads) were not all available. Made the move much harder and took more time. No point in being able to request these items if they won't be available at the pick up location.

Rayomand Katrak 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph Thomas 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Allan Smith 
Évaluation :
2

The first trailer didn't work so they hooked me up to the second one. The second trailer was in horrible conditions and the door didn't properly close. Our trailer came off a block away and we spent the afternoon having to deal with that.

Olivia Dominguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Maywether 
Évaluation :
2

Uhaul people weren't there, just the cashier. Had to talk to uhaul people over the phone. Felt like a gas station w uhaul place tacked on. Janky

Clara Ursic 
Évaluation :
3

Person with keys verifying pickups was not present. Had to wait a bit and ended being verified over a phone call.

RAUL GARCIA 
Non les évaluations ont été soumises pour cet établissement.

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