Évaluations des clients Medford Autos & Tires

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Medford Autos & Tires

Cote générale :

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RICHARD G.
Évaluation :

I was severely over charged on the rental. 4 days of rental, $14 for insurance and fees plus mileage of $50 dollars should have been around 177 dollars. My bill was well over 200 dollars. On my bill no extra charges were shown..

GREGORY I.
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Le client n'a pas laissé de commentaire.

Penny N.
Évaluation :

Truck was dirty and had been backed into a fence at the site and had damage. Representatives refused to acknowledge damages and just said “do you want it or not!”. Very rude and unhelpful. I recommend that no one ever uses this site.

MICHAEL M.
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No charge for being early

NELLOIE S.
Évaluation :

It would be nice to have a restroom available.

MARY C.
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Le client n'a pas laissé de commentaire.

JEROLD G.
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Le client n'a pas laissé de commentaire.

Rodney M.
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Le client n'a pas laissé de commentaire.

Betty S.
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The area was atrocious!! Cup de sac of homeless people. Industrial area with lots of barbed wire and trash. Then they charged us a late fee for and coverage insurance because we had to drive to second location because closest location wouldn't take the truck.

Rodney W.
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No customer service. The place is like driving into a transients camp. Not sure who to talk to. No one to be found. Finally found the employees/ owner out back doing tires. Answering the phone list would help.

ROBERT F.
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Le client n'a pas laissé de commentaire.

ANTHONY G.
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Le client n'a pas laissé de commentaire.

Warren S.
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Le client n'a pas laissé de commentaire.

Lindsay O.
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Would've been nice to know ahead of time that nobody was going to be at the office and I'd have to wait like 30 mins for my application to approve. Put a huge wrench in my plans and affected not only my schedule but my 10 other friends who were arranged to help me move. There were tons of homeless people sleeping within feet of the U-Haul location. Did not inspire confidence, not a pleasant or easy experience.

Sean G.
Évaluation :

Have staff available.

Takashi L.
Évaluation :

Vehicle was not clean inside or out. You can tell it's been smoke in as there were still small amount of ashes. How many uhaul locations do you need? It's like 7-11

Dennis C.
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Proprietor "Moon" proved himself a liar and a thief. Even if the area weren't sketchy with homeless layabouts, it does U-Haul absolutely no benefit to use his place of business. I would rather rent from an out-of-town location than ever deal with Moon again.

Juan U.
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Le client n'a pas laissé de commentaire.

Carl J.
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Le client n'a pas laissé de commentaire.

Devin W.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Personnel were fantastic. Located at end of street where it is a haven for homeless at that end. Business had no homeless there just close by. Made wife uncomfortable.

Patricia B.
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The location was full of transients, homeless that were verbally confrontational. We couldn't have our family members get out of the vehicles. The truck was cleaned out, the rented blankets were put into the cab. I received a invoice for $25 for them having to clean the truck. This is totally unfounded. There were 5 witnesses as to the cleanliness of the truck when it was dropped off. We are requesting that $25 charge to be removed! Due to the corona virus no one was available when the truck was dropped off...

Mark J.
Évaluation :

The person who checked me in had difficulty processing my return. He put me on the phone with the manager who said he would email me a receipt. Not set up to take returns in my opinion.

Daniel M.
Évaluation :

This was not the original location we had a truck reserved at. Somehow our reservation was changed. When we arrived at the location. No one as in the office. I called out numerous times, looked through the building and found no one. After over 20 minutes an employee walked in from outside. He was courteous and we received the rental. I checked the truck and confirmed the damages on the form supplied. I looked briefly in the cargo area of the truck which appeared clean. Unfortunately I did not climb in and check everything. When we started loading the truck I found the overhead storage area had dried dark reddish goo all over one corner of the truck. The stuff resembled dried blood. So this part of the truck was not used. When we dropped the truck off in Pennsylvania I pointed out the substance to that dealer.

Carol M.
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Even though I was frazzled, they got me on the road. When I got to Salem, they said they put the freaking belts on wrong I could have got very badly hurt, are you guys kidding me, I put my life in your hands!

BRUCE A.
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Le client n'a pas laissé de commentaire.

Denise S.
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We were lied to about the fact that if we returned it with more gas than it had (which was empty!) We'd get a credit. We received nothing!!

Travis P.
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I requested a 5X9 Motorcycle Trailer. When I arrived I did receive a 5x9 trailer but it did not have a wheel chaulk to hold the front wheel steady during travel. In the past, motorcycle trailers have always had this feature. I drove from Oregon to Georgia and had to readjust my motorcycle at least twice per day.

Christi R.
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Le client n'a pas laissé de commentaire.

utoco K.
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Le client n'a pas laissé de commentaire.

Logan F.
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The online ordering and turn in have to be hands down the worst and most frustrating experience I have ever encountered with U-Haul. I wouldn't recommend this location to my worst enemy. It's in a less than ideal area of town. Homeless and transient people we just hanging around and watching our every move. It was very uncomfortable. The gentleman working inside knew nothing about how to pick up the truck. When we dropped it off he said we were good to go but I still got a reminder email to turn the truck in two hours later. With no way to turn in online since we no longer had the keys or the ability to take a picture of the miles, who knows what we will be charged or if the truck was even marked as turned in.

Jeff K.
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Le client n'a pas laissé de commentaire.

Jerry K.
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Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Nothing

Paul E.
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Le client n'a pas laissé de commentaire.

Brandon D.
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Le client n'a pas laissé de commentaire.

Connor R.
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Great price and easy to book on line. Very good updates on trailer status. The trailer was ready when promised but the location kept changing the days before picking it up.

Liam H.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Bart M.
Évaluation :

The equipment I received was functional. There was some damage that did not effect the integrity of the trailer. The rubber seal around the rear door was in poor condition and should have been replaced. Fortunately we did not encounter heavy rain and non of our contents got wet. Otherwise the equipment worked fine

Harlan B.
Évaluation :

The location was not attractive. The building was old, very hot, and did not seem well maintained. There were a number of street people across the road. The trailer itself, though clean, was well used. The Uhaul attendant however was very friendly, knowledgeable and efficient.

Abby P.
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Very helpful personnel. The place is tiny, but other than that dropping off the vehicle was easy.

Ruth G.
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Le client n'a pas laissé de commentaire.

Nancy R.
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Le client n'a pas laissé de commentaire.

Kerry S.
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Le client n'a pas laissé de commentaire.

Norela F.
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Nothing the rep was fast friendly and efficient.

Michael R.
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This was not the best neighborhood. Homeless sleeping right next to the trucks.

Michael H.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Le client n'a pas laissé de commentaire.

janice D.
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Le client n'a pas laissé de commentaire.

Don M.
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Le client n'a pas laissé de commentaire.

Dave T.
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Great service

jonathan Q.
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Not to change anything! (. :

Jason W.
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Le client n'a pas laissé de commentaire.

Daniel D.
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Le client n'a pas laissé de commentaire.

Don B.
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Very easy to pick up and go in short order. Top notch, new uhaul truck. Will definitely patronize again!

GEOFFREY C.
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The Medford, Oregon Pacific Hwy. locations told me I could pick up my truck at their location at 7:00 am when I went to the store the day before my reservation to buy packing paper, I was told that I had to go to another location to pick up my one-way truck at 9:00 am. I found this a hassle not knowing the city of Medford. Then I received an email saying that I could pick up my vehicle at 9:30 am. this was also a hassle because I had movers arriving at 8:00am, so as you can see I had movers standing around until almost 10:00am @ $35 per man.

Sonia H.
Évaluation :

Professional and friendly.

Raphaelle T.
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This location was tiny, had a very muddy parking lot but was sufficient in renting me the trailer I wanted. They did not have any cloths, but they did have the dollie I asked for.

Rachael B.
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Le client n'a pas laissé de commentaire.

joy C.
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rented a dolly and blankets, and did not get them. the uhaul was closed when I got to my house and discovered error. called next day and proprietor said he would credit and would take 2 days.

Karah W.
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Le client n'a pas laissé de commentaire.

Katrina S.
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Le client n'a pas laissé de commentaire.

REBECCA L.
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Le client n'a pas laissé de commentaire.

Billie M.
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If a sales representative is doing three jobs at once there are going to be mistakes. fix it. Your prices are obnoxious bordering on criminal

Windy S.
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My closing date was changed making my rental date different then originally booked. They were very helpful in changing my rental date so I wasn't paying a cancellation fee.

Tom G.
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It's not really a criticism but I was briefly disappointed I did not get the smaller truck that I ordered. However, while larger it ran well, was clean and performed admirably - for the agreed upon price. I could not be more satisfied. Thank you.

Charles W.
Évaluation :

Manager did a great job setting up trailer for my use and then taking it back off for me when I returned. Very helpful. Thank-you

Jessica S.
Évaluation :

Not easy to get to. Only helpful because I had to tell him I couldnt back the trailer up into the perfect tiny spot he wanted. I went to a closer uhaul first but they wouldn't help me at all told me I had to go to the one I was assigned. As for the uhaul truck, I would have given my left arm for cruise Control and power windows and a way to play my ipod through the hours of no fm radio. But the seat was comfortable.

Cynthia N.
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Le client n'a pas laissé de commentaire.

amanda W.
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Le client n'a pas laissé de commentaire.

Mary Lynn J.
Évaluation :

If the date changes then mention that on the phone when changing the pick up location.

Deborah M.
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Le client n'a pas laissé de commentaire.

Douglas P.
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Guy at desk stayed on his phone 90% of the time and ignored me. Trailer had horrible smell.

Kent H.
Évaluation :

Personal was very helpful and professional

Donald B.
Évaluation :

I drove to a much nicer U-Haul facility with dozens of trucks and trailers on Crater Lake Rd initially but noting its address didn't agree with the original Crater Lake Rd location selected online nor the location given to me by D St. location, we navigated to the 1910 Table Rock location using IPhone App map. 1910 was on a back street location with half a dozen trailers and a very small U-Haul identification sign. In fact I drove past it as it really was not well identified as a U-Haul facility. The two uniformed employees efficiently processed the return, one unhooking the trailer and rolling into a storage area between two buildings with half a dozen other trailers while the office employee processed the turning paperwork. The receipt copies were unreadable as ink was needed printer. Employee hand wrote dare, and time of receipt for the unit for me.

Linnaea F.
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Le client n'a pas laissé de commentaire.

Ruth H.
Évaluation :

Everything was great

David S.
Évaluation :

Coming to the turn-in location, I saw a U-Haul moving center (big sign). I thought it was the location to turn in the truck (I had never been to Medford, OR before). But they would not take the truck. They said my location was a block or so away at a small tire center. WHY THE HELL WOULD YOU HAVE A FRANCHISEE THAT CLOSE TO A LARGE U-HAUL MOVING CENTER ? It is confusing AND IT WASTED MY TIME !!!!! The gentleman at the tire center was very nice and very helpful (once I got there).

brian N.
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I had not received any call telling me where to go to pick up my trailer and so I had to make two calls to U-Haul to find out where to go to get my trailer and still ended up going to the wrong place and luckily the wrong place was able to help me. The location where my trailer was located is extremely hard to find for a person who is not familiar with Medford.

Tasha B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jon W.
Évaluation :

Nothing. Moon was very professional and friendly, the location is spotless and so was the equipment.

Justin S.
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Le client n'a pas laissé de commentaire.

Gerard P.
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Overcharged. Promised a 20 ft truck for 17ft truck for Medford location pick up since truck was not available in Phoenix Oregon.

catherine P.
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My brother in law drove the truck up to Oregon; I wasn't with him as I had to stay behind for the closing. He mentioned no problems or issues about dropping off the truck.

MEG C.
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My truck was ready at the time promised and the gentleman helping me was friendly. The truck was very clean and easy to drive. I had a very pleasant experience.

fred F.
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I was very happy with the Service I received, both when I picked up the truck and when I dropped it off. Again thank you.

Paula D.
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Le client n'a pas laissé de commentaire.

Connie D.
Évaluation :

Location was a difficult to get to.

Frederick H.
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Very helpful and very professional thank you for all the information I received.

HORTON C.
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Le client n'a pas laissé de commentaire.

Jack L.
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Not sure about improving for the next customer, because the customer service was excellent and the truck was very clean. Thank you!

CARL R.
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Le client n'a pas laissé de commentaire.

gary S.
Évaluation :

Yes I would recommend that NO ONE ever use this location! Due to this location I will no longer be a Uhaul customer I have used you exclusively for over 35 years.

Andrew S.
Évaluation :

Send people to Budget, where they will be treated well

Brett K.
Évaluation :

This place should be shut down as a independent dealer, because they will tarnish u-hauls brand and name. They tried to charge for cleaning when it was cleaner than at pick up. They then charged for fuel but would not let us see the gas gauge to prove it. They would not give me their name either when I was on the phone with customer service. It would benefit u-haul to shut them down as a dealer. Thank you for the help.

Thomas I.
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Le client n'a pas laissé de commentaire.

DAVE L.
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Facility was slow and didn't have all necessary boxes or blankets needed. I had t go to a U'Haul store to purchase or rent what I needed.

GEORGE M.
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I felt the truck itself was rather worn and dirty, the insides was worn, dirty the seats were worn out no padding or support, made for a long uncomfortable ride.

Non reviews have been submitted for this location.

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