Customer Reviews for Mediterranean Halal Meat
(Concessionnaire U-Haul dans le voisinage)

76 évaluations

3107 E 45th Ave   Vancouver, BC V5R3C9

(236) 317-3459

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 6h30 pm

Services dans cet établissement :

Pour nous contacter

(236) 317-3459

3107 E 45th Ave
Vancouver, BC V5R3C9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 11h am à 6h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

MdSaimoom F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Nothing. The owner was very nice and efficient.

William S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ahmed T. 
Évaluation :
3

Make sure tires aren't flat, had to wait over 2 hours for a fix

mandeep J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
1

My verbal communication led me to believe I was paying $119 plus mileage. I made a mistake when filling out the contract. I didn't receive a sorry or any compensation. I was told to return the vehicle at the location I picked it up at. Which I did. I was charged for a one way and I was charged for picking it up and dropping it off. I was also told I could drop it off after hours but they failed to tell me I would get charged another day. All in all poor communication by the location. I will not be renting from U-Haul again.

Gina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vivian T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ben K. 
Évaluation :
1

We were promised 9:30am as pickup. When I arrived for pickup, the location was closed. I called customer service and was told there was a mistake and the keys would not be available until 11am. This was completely unacceptable and unfair. I had to wait for 1,5 hours in the cold and rain. This was not nit mistake and I had to call customer service to find out what was happening. I will be filing a complaint about my experience. I am beyond unsatisfied, annoyed and unhappy.

Marko C. 
Évaluation :
5

Friendly folks at the Halal Meat location. Just keep in mind that the owner of the store doesn't run the U-Haul side of the business. His brother apparently does, so you will need to to use your phone to call him. Over the phone his brother will go over any details. Process didn't take long. Friendly folks.

Antonio John R. 
Évaluation :
5

Very friendly and helpful customer service. Everything was ready to go for a quick and easy pickup.

Matthew T. 
Évaluation :
2

When you arrive at the place the person who attends (very rudely) only tells you a number to which you have to dial, it is a store which does not give you a paper or go out to check the car and they only tell you "the car is outside" When you deliver the car to close, they only ask you for the key but they do not give you any document that says how much you paid or go out to check the car with you and they want to make non-existent charges. I felt very rudely treated and without respect with gender discrimination.

CECILA A. 
Évaluation :
2

First off, I was very happy to be able to rent a van on short notice and pick it up on a Sunday when most rental places are closed. For convenience I rate them very highly. The van I rented was in great shape and drove well. Appreciated the back up camera in the rear view mirror. The pick up location is a small grocery/convenience store. This is fine, but they were not well organized or able to communicate clearly. When I showed up I asked if I could pick the keys for the van and the seemed very confused. He gaffe me a phone number to call. Very strange. I called the number. Some guy answered but couldn't talk and said he would call me back. I stood around the store for 10 minutes like an idiot. Finally get a phone call. Very hard to hear or understand the guy. He asks some basic questions that I already answered in the online reservation system. Sends a couple text links for me to confirm agreement. After a few minutes he tells the guy at the store to give me the keys. All good but very weird. Again I am thankful for the convenience and being able to rent on a Sunday, but a bit weirded out by the experience. Other than that rental was fine.

Michael C. 
Évaluation :
5

Five stars service People there are just awesome

Osama E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip D. 
Évaluation :
5

It would be better if we can do a self service pickup at this location, instead of waiting for a person to help in pickup process.

Vinoth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORRINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Would have been nice to have longer opening times for the lication. Friendly and welcoming lication staff!

Dexter P. 
Évaluation :
5

The place was awesome. The person who owns the place is helpful too.

Rolando B. 
Évaluation :
1

I was overcharged $75 and only refunded for $15 of it!! 1 star

Ian S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paulo Roberto D. 
Évaluation :
1

Tell me about the extra charges before charging

MIRZA A. 
Évaluation :
2

The person we were supposed to pick up from did not show up and I had to call Uhaul customer service. We had to wait over an hour to finally pick up our equipment and had to communicate with the worker via text as they were not on-site which made everything more difficult. We would have appreciated more communication regarding the situation prior to and would not choose this location again.

Jim H. 
Évaluation :
5

Good location amazing people definitely recommended

Frederick S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
1

Clean the truck. There were garbage still in the truck. Also my receipt said $124 and i'm charged on my bank $194 please contact me @ jcayque98@gmail.com or 7789569227

Juan A. 
Évaluation :
1

I was charged 108 dollars without my notice from this location

Utkarsh M. 
Évaluation :
1

Been waiting 45 minutes for pick-up a Van.

Bao D. 
Évaluation :
5

Friendly honestly service

Ashly M. 
Évaluation :
1

The guy that works there (Halal meat) signed into my account and make changes without letting me know. Also he had a hooligan rude manner. He also took a picture of my Diver License which I felt very uncomfortable - Uhaul had all this information as I have rented many times. He's Very rude, demanding and poor customer service.

Ngoc D. 
Évaluation :
5

They were polite and very helpful. They made the entire experience very easy. In out and that's it. Great location too!

Maham T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zifan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelia L. 
Évaluation :
2

improve self service pickup feature. the button was not available on my app so i had to call and do everything over the phone. ate up 30 minutes of my rental time.

Jasmine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fan T. 
Évaluation :
2

The furniture dolly we booked is not available when we picked up the van. The owner of the store said he will refund us but I got the bill with the furniture dolly charged. Will have to call customer support later to sort this out.

ANIS F. 
Évaluation :
1

When I arrive at the UHaul location, I was denied of any help from the UHaul location. The representative just told me that I had to check in myself online. When I did, it said that it could not process the reservation online and said to talk to the UHaul counter. The UHaul representative again said he could not help me and told me to call customer service, so I did. I was put on hold for awhile, until a random individual had tried to help me and spoke to the UHaul representative. He managed to phone a manager and finally process my reservation, 30 mins 40 mins after I arrived for my reservation, which was 30 mins after my scheduled pick up. Very disappointed in the service and I probably would have been able to get my vehicle if not for the random bystander.

Lam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

Bad communication . Didnt even look at the reservation itself and booked us for the wrong drop off location

Tan Minh D. 
Évaluation :
3

WAs not provided on time. It was delayed by 1 1/2 hr

SHARATH VARDHAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
3

I was charged 2 L if gas even though I picked it up barely on quarter full mark and left it back on quarter full. I did 72 kms and put 15 of gas in it.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joselito P. 
Évaluation :
1

At first, I got overcharged at this place. Instead of inserting km that I drove, he put mile.

Majid T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shenghan Z. 
Évaluation :
2

Friendly staff. The van, however, was in poor condition: was not properly cleaned, did not follow COVID19 protocols, we found two Tim Hortons cups underneath the seats. It was not completely filled with gas, even though we had to deliver with the tank full (we delivered with the tank almost full with more gas than when we got it). No one checked the state of the van with us. Then we got a call saying something in the van was scratched, even though we have photos of the delivery. We didn't get proper instructions that there was a message we were supposed to look at before driving the van out. As far as we knew the message was just a confirmation that we signed out the van and not that there were pictures there that we needed approval. The attendant only told us that upon returning it and by that time the link was already expired - so we don't know what's in there. I am set to talk to the manager on Tuesday and will see how it goes from there. But from my client's perspective, I won't be coming back, and next time (if there is a next time) I will go to the big branch over SE Marine Drive and do it all in person. I knew something was weird when they asked us to pay cash for the dolly and the system did not mention we rented one.

Pablo M. 
Évaluation :
3

Turned up and the Van was empty - got a call on Friday evening saying that it wasn't possible to pick up at scheduled time. Wasted my time to fill up and waiting on the shop owner to arrive. Very unprofessional.

James T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pat G. 
Évaluation :
1

Uhaul booking service is very disappointing. We have booked a Uhaul truck two months ago for a wedding and end up requre to call different numbers, travel around and stressed out because the pick up location is closed. We have never received any imformation that the location is not available and the booking is confirmed. It was a very stressful and upset experience!!

Wai Shun C. 
Évaluation :
3

Shop does not have uhaul system, can not process payment on my behalf.

Ching C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

So bad with the website and customer services, system give me wrong and very far away pick up location and when ask customer services with no solution and can not help at all, while it can be changed and there is an available van near my correct location. WASTE MY TIME AND MONEY FOR 50 dollars and 1 hour to make it back to normal. It is my 2nd time use uhaul, cant expect will have this bad experience!!!!!!!!!

yixuan L. 
Évaluation :
1

It would be nice if they actually had the lockbox code ready on time when the pickup was prior to the store opening. The mobile pickup was scheduled for 9am, but after numerous problematic steps, a message on the app read that the pickup would be manually done when the store opened at 11am. 30 minutes on hold later, the problem was corrected by the agent working the UHaul customer service phone, who clearly sounded frustrated with the location staff.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fechie P. 
Évaluation :
5

The team is awesome. They are polite and friendly. Thanks guys for very accommodating.

RIZALDY G. 
Évaluation :
5

The service was fast, friendly, and efficient. I was able to pick up and return the van quickly.

Anthony S. 
Évaluation :
1

Attention!Attention!Attention! The location staff will only took the walk around, but he would not check the exterior roof or told you to do so. So you must do the inspection of exterior roof yourself(Yes, it is hard. To do so, you must stand on something). When you returned the van, some scrapes was found on the roof. Then U-HAUL will charge several hundred buckets for damage cost. It was my personal experience.

Ke J. 
Évaluation :
1

The location itself was fine. The shop owner was really friendly and helpful. My complaint is that my reservation said I would have 24/7 pickup and then it didn't. When I got to the reservation 24/7 pickup page it said that I has to wait until the shop opened at 11am to get the keys (booking was for 9am). I saw this and called uhaul customer service asking to make sure that it made sense to go to the pickup location at 9 as I was going to be dropped off by a cab and didnt want to get stranded. I was told that once I was at the location, the website would know based on my GPS location, and the 24/7 pickup page would then work. When I arrived, the page still told me to wait until 11 am. The shop owner happened to open shop early so I was lucky to have him help me but I had to wait for help for half an hour and didn't get out until around 10 am. If the uhaul can't be picked up when the shop isn't open it shouldn't be reservable for outside store hours.

Susan M. 
Évaluation :
5

More neighborhood dealer would be much better.

Siu N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabrielle C. 
Évaluation :
4

Though the rental site was unusual, it was very convenient for us to be able to rent at this location. It was close to where we needed the van and it saved us money by not having to drive as far as we would have if renting from other locations. All in all it worked out well for our situation.

Ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella S. 
Évaluation :
5

Easy to find!

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu-Wen S. 
Évaluation :
1

I was supposed to pick up the key from the lockbox , got the code and the key was not there. Had to wait for the store to open and get the key. The furniture dolly that I paid for was not in the van and the dealer still charge me for it when I told him that it wasn't in the van . I had to do the move without equipment that I paid for :( He later charge me for the gas which I filled up and had photos as proof of gas level of before and after . Overall very bad experience, I was treated as if uhaul is the only rental company in this world and there is no need to care about customer service . I would to hewr how uhaul would take care of this very negative feedback/unacceptable customer experience .

MIKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guoqiang D. 
Évaluation :
1

Don't have U-Haul pickup at a deli. Be professional, don't be a deli.

Atira C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Appointment on time. Recommended. The dealer was not at the store, but talked on the phone. Everything was done smoothly.

Baoquan A. 
Évaluation :
4

John was very helpful and van was new and very clean. Time to get contract together was very slow at beginning because of problem with UHaul booking site.

Margaret F. 
Non les évaluations ont été soumises pour cet établissement.

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