Évaluations des clients Meineke Car Care Wilkes
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Meineke Car Care Wilkes
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David B. le
All went well.
Latoya R. le
Make sure ur customer service department tell the customer everything they need to get the uhaul and what to have properly to get the uhaul as far as how the payment system is wht is required with or without cash or card. I had a worst day every ..but lost alot waiting for it to get rite getting the run around for a while 3 hours .the uhaul customer service themselves. The location was fine they are so great workers.
SUE P. le
This location opens at 7:30 am however the site tried to make me check in via a smartphone. The process was very long and not user friendly. It told me to let my contact know they’d be called but didn’t allow the time needed to do so. The agent came out to help me. We went inside and I was on my way in 5 minutes. My advice? Just go inside even though the site will only allow you to choose smartphone check in.
Rusty M. le
Everything was great! Not a problem. Would recommend to my friends.
Tanya R. le
I reserved a 10' truck from Hwy 105 in Boone and received a text message the day before that the location was closed the day I scheduled to pick up the truck and to pick it up 35 miles further out of town; when I called, I was told there was only a 15' truck before finally finding a 10' truck that was on my way into town. I was a bit frustrated and stressed about this just hours before driving 3 hours to get to the rental location for the move. The truck could have been cleaner inside, but otherwise was in great condition.
JAMES L. le
Need to have more inventory to service more customers. Had only two vehicles on lot to choose from. We got lucky and happened to need one of those vehicles. Also got lucky in that the Uhaul Guru was on duty and was able to get us going quickly and easily.
dee a. le
They rented my RESERVED truck to someone else! I ended up paying 3 to 4 times more through another company as there was not another truck that size anywhere nearby. I probably won't use U-Haul again. I am very disappointed and my budget was shot! Thanks for nothing!
John H. le
The location was not the problem. The rent through your phone was the problem. There are no human touches. We spent an hour and a half figuring out how to navigate the process in the freezing cold. It was -4 degrees that day and the door to the U-Haul actually got frozen shut. When returning the truck only a couple hour late, U-Haul wanted to charge us another day rental. I know from experience that when you turn in a truck a couple of hours late, they never charge you another day. I didn't mind paying for a couple of hours, but that was ridiculous. I will never rent through the phone again.
STEPHEN C. le
These people were great. Very friendly and efficient
FRED G. le
The truck ran well. It would have presented itself better if the personnel had clean the floors and washed the windows. Otherwise, the truck handled well and did the job.
Nicky J. le
Nothing
Daphine G. le
Nothing to improve...fast, courteous service...no hassles!
Gina C. le
I was 2 hours late and had to pay for a extra day. Some body was there to rent the uhaul.
Robert S. le
Pretty much have the service side of renting U Hauls down pat.
Harold M. le
my dolly was left off I was not told this was a different pick up place than what I put on my checkout form. I had to go back to the first place to get a dolly.