Évaluations des clients Melissa Storage CP

Computer issues. Don't know if a software or user problem,but I experienced the same thing at the 3 locations involved in this transaction--Plano, Melissa, Sherman. 35-45 minutes at each location No paperwork provided or available at any location so not able to verify their input. Sherman would not accept return "computerSays" his reason Did not believe me; had no way to dispute computer. TERRIBLE EXPERIENCE UNAUTHORIZED CHARGES

Everything was easy and Sherri at CubeSmart was very helpful!

The Associate working the desk was very helpful, knowledgeable, and nice to work with. Thank you for making it such and easy process!

Never rented a U-Haul before this Saturday I would recommend this location to family and friends Staff was so understanding and kind!! Thank you!

Sherry, the manager of the location I used, was super rude and annoying to work with.

Jennifer was professional & did an excellent job.

Friendly, great, warm and welcoming. Delivered great service :-)

The two workers are awesome. They helped us a bunch. I had told them how much stuff I had and they helped me to get everything needed.

Excellent customer service. Efficient and friendly. Highly recommend!

Lock box did not work. We weren't able to get our rental until the next day.

The equipment was clean and ready to go although there was a decent chunk of tire tore from the sidewall on the rear passenger side.

Great manger that was helping newer employees! Well done!

Great experience and customer service.

The truck's A/C would stop blowing any time you drove over 40MPH. Therefore, we drive approximately 800 miles on the highway in 100 degree temperatures without the A/C blowing. It was miserably hot. We were offered a 10% discount for this. We were told it was "not foreseeable". Well the first time we went over 40 it happened and it happened any time we were driving over 40, so I can't imagine this didn't occur on the previous rental as well.

Being able to pick up and drop off at any time helps....but one must have good phone coverage and battery there is a lot of pictures , verification etc.

The mobile check in/pick up needs a lot of help. It was constantly signing me out of the website and wouldn't let me upload pictures. If you offer this for customers, you need to make sure it's robust enough to work effectively.

My overall experience was very smooth. The equipment was clean and in good order and dealing with the office couldn't have been easier.

The lady worked at the location is RUDE and unprofessional! Bad experience!!

The whole process went extremely well :-) our representative was the best she was so very very helpful!

I used after hours drop off option

Service was excellent. The best uhaul or any other truck rental experience that I have ever had.

Put something in the10 foot truck to keep the dolly from rolling around.

Front end alignment problems pulling towards the right and a flat tire on the right hand side and no really good community service

The truck smelled like a complete ashtray. People should not be allowed to smoke in rentals. I have bad asthma and I used the rental because it was a last minute need.

Just keep doing what you are doing.

Very friendly and polite

Great efficient service, no haggle pricing. Service with a smile. ??

Great service.

Michelle was awesome. She was accommodating and helpful. So nice to find kind people in the world. What a treasure.

She was very argumentative instead of trying to help

They were great and very accommodating !

We did a self drop off so no one helped us. Parking was terrible. Not enough space.

Michelle is awesome and true lily an asset to your company! Thank you!

Excellent service and equipment in great shape.

My rep was amazing, helpful, and extremely personable!

Nothing, the folks who worked with me were more helpful than I could have hoped. The whole process was EXTREMELY positive.

They are amazing people! So very generous, kind an professional. Could not have had a better experience in a very difficult situation.

Very nice person helped

Make all Uhaul locations like this one, 6315 N McDonald St #100 Melissa, TX 75454.

No improvements needed in my opinion. Keep up the great work!

Michelle was very friendly and helpful.

Excellent customer service.

Michelle was extremely helpful and made our drop off a breeze. Thank you!

Use the same friendly, wonderful staff.

Rental was quick and hassle free. ????????????

The lady who checked me was very friendly and helpful.

They gave me a discount on my trailer because they didn't have the smaller size available that I wanted. Very helpful and friendly.

I am glad to have a location to drop off the truck that is convenient to my home, especially being a bit out of the main metro area. The manager was awesome and super helpful. She made things really easy to drop off the truck. Thank you for being so accommodating.

Michelle is the best.

Great Job! Outstanding service as always Michelle!

My 1st customer service rep experience was amazingly excelkent!! Superb!!

The only glitch I had was when I called to make local 6 hr reservation, I wa stole by Perry that I could bring cash for the deposit and estimated total fee,, so...I drove 10 miles to my bank to get cash and then was told they don't take cash,( which I totally get), so I then had to drive back to my bank to redeposit so I could use my debit card for the transaction. It wasn't a huge deal, but it did cost me extra time I could have been loading and moving. I'm pretty sure Perry just wasn't completely knowledgeable of the policies. This is my 2nd time to use this particular facility and the lady that runs it is super nice and easy to talk to!

Awesome and seamless!

I found a pint bottle of peach gin in the glove box. This bottle was half full. If I had been stopped by a police officer , I would have been in serious trouble. I am a avid renter of uhaul equipment, and I do not appreciate the jeopardy that I was unknowningly put in. I mentioned this to the place that I rented the truck. Basically there was no apology or offer of compensation. I feel that I am due an apology and compemsation. Regards Wesley Haile

The operators at Melissa Storage CP were a total God send and went way above and beyond to provide us what we needed... even after hours. Good people all around.