Évaluations des clients Mesa Rental Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mesa Rental Center

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Karen S. le

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The Rental center personnel was fine. Very polite and friendly. However there was one 15 foot truck. Dinged and scraped really bad. The truck's passenger side mirror had been replaced with the wrong type of mirror. Very cloudy to judge traffic. Mirrors were hard to move because of rust. The passenger side door had a bad deal. Wind came through it. Very bad on gas. Uhaul should be ashamed to let this truck on the road.

Mark H. le

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Le client n'a pas laissé de commentaire.

Taylor G. le

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Super quick to get me checked out, very friendly. Would definitely use this location again and recommend.

Tiffany C. le

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We had to back to get the doly that we paid extra for. It was not in the truck originally. Also no one told us there is no ramp for the size truck we had?? Renting a uhaul, adding a doly not sure why uhaul doesn't have a ramp? We had to lift the furniture into the truck by hand. Was very difficult.

Joe W. le

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Charged for an extra day when I delivered it back on Friday at about 2. O’clock. Joe wildman

Michael H. le

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Only issue I had was in return. I washed the dolly before return because it was so dirty from the trip. I was told I could return the dolly to my neighborhood dealer, but upon return I had to drive almost 20 miles away. Just what I wanted to do after 15 hrs on the road. Pretty much ruined an otherwise good experience. Not even an offer of a small refund...I see how "valued" I am at Uhaul.Clean and inviting? I'm not ordering dinner or getting a room...I'm renting equipment.

Melissa C. le

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I did not receive the dolly I requested, I would just ask that they make sure the needs of customers are met. I had to keep the truck longer due to no dolly.

Mike M. le

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Le client n'a pas laissé de commentaire.

Levi lee L. le

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Le client n'a pas laissé de commentaire.

Sandra P. le

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If they can't reach the damage on the truck they don't mark it. You can be liable for it when return it. It had a marker light out on the right upper corner and the license plate light out. I got pulled over for that but the cop was really nice and I didn't get a ticket. The truck would shake as it reached 70mph. It sucked.

david H. le

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He was very polite also.

ERIC E. le

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Le client n'a pas laissé de commentaire.

Pete W. le

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Great no problems

Rachael N. le

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The location was fine and the truck was clean. However, the transmission on the truck felt like it was going out. Also, I had problems with renting the uhaul from beginning to end. I chose to use the online check out and drop off. This was a HUGE MISTAKE!! When I first arrived I couldn't get the app to load my location, luckily the store was open and I was able to check in with assistance. When I returned the truck the store was closed, but I was assured the online version would work for me to do the return. This was NOT the case. It took me 3 hours to attempt to return the truck the right way. 2 of those hours spent on the phone waiting to talk to customer service and some of that time speaking to someone through online chat. It could not recognize my location and I changed all the settings in my phone to do so. After an hour on hold I spoke to customer support and they helped me download the app where it then recognized my location. We hung up and I went to finish with the odometer and gas readings. Everytime I put in the odometer reading it said that I was entering less miles in then when i took the truck. I took several pictures and it would not accept or let me continue. I sat on hold Again for another hour, still not getting through to anyone I used the online chat. The customer service representative was unable to help me. He kept telling me to round up numbers and it still did not work. He then told me I'd have to leave the truck without finishing the process, but that I would be charged a fee for doing it that way. I asked to speak to a manager and he told me to call support. At that point I was still on hold with customer support and still on hold. After 3 hours, I threw my hands in the air and just left the truck. It should NEVER be so hard or take so long to return a truck. Then to be told that I will have a fee over something on uhaul's end is absolutely not okay. The headlights on my own vehicle were out and I accounted for enough time to make it home before dark. However, with this issue I ended up driving home in the dark and got nowhere. The reason this is a problem is because I would not have stayed if I wasn't going to be wrongly charged a fee. Moving is expensive and I was trying to avoid unessessary charges. I strongly suggest this gets fixed!!

rose K. le

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Le client n'a pas laissé de commentaire.

James M. le

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This convinced me that this is the way to go. I will use the folks at Mesa Rentals this was a far superior experience than using your corporate locations

Jacob N. le

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Have boxes available at this location to save extra trips to other stores for the customer.

Jeffery G. le

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The truck worked well except for lack of AC. It only worked about 5 minutes. But the rental guys were great to work with.

Eddie M. le

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Le client n'a pas laissé de commentaire.

Thomas W. le

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Did not hold our equipment reservation, sent us out to another location (25 minutes away) which did not have the equipment, so we went back to the first place where they found the equipment after all. Caused a 2-3 hour detour prior to our 6 hour trip. Poor customer service, slow, and frustrating. They at least discounted the equipment and added extra mileage for our Uhaul.

Andrew S. le

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Le client n'a pas laissé de commentaire.

Denise N. le

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Thannk you.

Dylan W. le

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Le client n'a pas laissé de commentaire.

Dustin S. le

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Le client n'a pas laissé de commentaire.

Dale O. le

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Staff was very friendly and knowledgeable.

ryan V. le

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Le client n'a pas laissé de commentaire.

Bonnie S. le

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Suppose to have p/U at Lindsey. They told us to go to Val Vista & Main. Arrived, they had no record. Helped us anyway. Communication would help customers situation flow better.

Stan F. le

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Le client n'a pas laissé de commentaire.

Carrie C. le

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They were super nice peole.

Robert S. le

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Le client n'a pas laissé de commentaire.

Charmaine W. le

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Le client n'a pas laissé de commentaire.

Glenn B. le

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Great to work. Accomodating and friendly. Will be back!

Jamie A. le

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Put a jack on the trailer.

Robert S. le

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Le client n'a pas laissé de commentaire.

robert B. le

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The person forgot to check in the trailer so I received an email accusing me of failing to return the trailer or stealing it. A U-Haul employee screws up and I get accused of theft. That is BS.

Reinhard Z. le

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Le client n'a pas laissé de commentaire.

Cherelle F. le

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Le client n'a pas laissé de commentaire.

jeff R. le

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They treated very good and was very helpful

Robin K. le

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Great People Great Experience

CARLA C. le

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Le client n'a pas laissé de commentaire.

AUSTIN P. le

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Amazing customer service on an issue. I look forward to dealing with them in the future!

Louise M. le

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We returned the truck on a Sunday and in Mesa, AZ everything is closed on Sunday’s. We left the truck (Full tank;of gas) and left the keys in the drop box. I didn’t have internet set up yet so I was unable to return online until Tuesday and at that point my account was blank. There was no truck showing to return. I thought that meant they had processed my return already. Then day 6 I get charged $337.52 for an additional 5 days of use. WHAT?.?.?. I returned a day early not 6 days late. I’ll be more than happy to redo this post if UHaul refunds my money.

James M. le

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Le client n'a pas laissé de commentaire.

CLYDE K. le

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Le client n'a pas laissé de commentaire.

Bardia S. le

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Le client n'a pas laissé de commentaire.

Charlton W. le

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Le client n'a pas laissé de commentaire.

toni L. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

RAYMOND H. le

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More lot space

Collin E. le

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Le client n'a pas laissé de commentaire.

Kathy R. le

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Dropped trailer off after hours,,,would have liked a call thanking us,,,just so we know it was there when they arrived the next business day,,,,was close and easy to return trailer

william B. le

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check for running lights not just turn signals and brake lights. I had no running lights

John R. le

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Overall excellent experience...thank you!

terra K. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

Micheal R. le

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Le client n'a pas laissé de commentaire.

Micheal R. le

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Le client n'a pas laissé de commentaire.

Gordon O. le

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Le client n'a pas laissé de commentaire.

Suzanne S. le

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Le client n'a pas laissé de commentaire.

Christopher G. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Outstanding dealer! Helpful beyond the call of duty, courteous, friendly... What more could one ask from a service organization? Highly recommended!!!

Brandy B. le

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Windshield and mirrors were filthy.

Corey W. le

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When I picked up the truck, the contract said it had 3/4 tank of fuel. When the clerk brought the truck around front it only had just over half! The clerk told me not to worry, that he would update it in the system for me. Upon dropping the truck off the clerk told me that it wasn't updated in the system and now I had to pay for the fuel. I want my money back. This is unacceptable

David F. le

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Le client n'a pas laissé de commentaire.

Harry T. le

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Everything went very well!

LAURA S. le

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Le client n'a pas laissé de commentaire.

Trio C. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Joaquin F. le

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Went through the whole process, with a billion questions and wasted about an hour-including hooking up the trailer I was to rent, only to have it cancelled because *my* lights did not work with the trailer. My connections were fine, frankly I feel it was the equipment that was faulty. Went to a competitor and it took me less than 10 minutes to be done! They confirmed my lights are fine.

CHARLES H. le

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Le client n'a pas laissé de commentaire.

Lane M. le

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A U Haul rep NEVER called to set ANYTHING up...I went to 2253 University, Mesa,AZ for pick up...nope they didn't have it...sent me to main store on East Main...nope not there...he then said to go to 3716 E Main, Mesa, AZ...finally....if there would have been another source I, would have left your rental there...I was sent to 3 places! Pick up and Drop off folks were great...your reservation service is not even satisfactory...think I'll just buy my own trailer

David A. le

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My pickup location was changed from the location I had originally agreed to pick up from. This resulted in my being delayed by one hour and travel roughly 10 miles in a circle as I had unknowing driven past the new location. This is not acceptable.

Michael F. le

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Le client n'a pas laissé de commentaire.

barbera H. le

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Le client n'a pas laissé de commentaire.

anthony M. le

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Le client n'a pas laissé de commentaire.

Audrey S. le

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The gentleman at the counter was kind and earned my trust as a customer. I will return there for all my uhaul needs. A+ for this experience!

gregory G. le

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Did express check in yet waited over half hour at the counter. Received a call from u haul asking me why I hadn't picked up the truck while I was waiting over a half hour at the counter and then received a call this morning asking when I was going to drop off the truck yet I dropped off yesterday afternoon as previously agreed. Horrible experience.

Jason C. le

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Le client n'a pas laissé de commentaire.

Carl K. le

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Le client n'a pas laissé de commentaire.

Alicia K. le

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Drop off was easy and the people were friendly. Thank you very much.

Marie C. le

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Not much. Got good service.

Melissa S. le

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The first place we booked, nobody showed up so our movers we hired were there and waiting. Our experience has been terrible.

Rob D. le

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I accidentally tipped my soda can, when shutting down the vehicle, of which I apologize. I also filled the gas tank when I go town, but noticed thar it only needed to be at 3/8 of a tank. I hope this could cancel out for needing to wipe down cupholder area & below, since I didn't have any towels to wipe it down. Thank You.

SALVATORE S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

PHILLIP F. le

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Le client n'a pas laissé de commentaire.

CARLOS G. le

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Everything was perfect, I shopped around and found cheaper places but poor quality service. Family member recommended uhaul as they have used it several times in the past and had really good experience in different locations.

JEFF P. le

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Le client n'a pas laissé de commentaire.

margaret D. le

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Le client n'a pas laissé de commentaire.

DAVE P. le

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Le client n'a pas laissé de commentaire.

PETER K. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Rebecca V. le

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We waited for nearly 2 hours to rent our truck!! It was a joke! The guy was nice enough but Clearly didn't know what he was doing. I would never recommend this place!

LINDA H. le

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Le client n'a pas laissé de commentaire.

JONATHAN M. le

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The clerk was extremely slow. It took him over 30 minutes to get me checked out and on my way - and I had reserved a truck online ahead of time! When I returned the truck it took almost 15 minutes to get me checked in. He was very slow on the computer and had problems both times - and he spoke so softly I couldn't hear what he was saying. He was a nice guy, but honestly it was annoying how slow the whole process was.

DALE P. le

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We were told we could turn the truck in Prescott Valley at any U-HAul location and this was NOT the case. We had to go to another location in a town where we did not know our way around and it took over an hour to turn it in. This set us behind our schedule. Clarify where turn in point will be. Transmission on truck would not shift easily to higher gear above 55 mph. Really slowed us down on highway.

NORMAN N. le

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Le client n'a pas laissé de commentaire.

Jasmin S. le

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Absolutely nothing. I was treated as a family member maybe even better. :).

murray D. le

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Would recomend and would go back owner used his vehicle to pickup dolly from next lot since i could not access his lot with motorhome all at quitting time excellent people