They weren't expecting me, but all I had to do was leave the key on the counter.
Morgan Golden
Customer Reviews for Metro Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My app didn't work there, so I couldn't load the actual condition of the vehicle into the app, the car didn't have the mileage stated on the statement, and the fuel was less than 1/4 full. I only went from Hyde Park to Norwood and back, which averages about 25 miles in total. However, they said I drove 118 miles in just 2 hours of using the car. It is clear that this car was under a previous lease and this previous contract was not properly accounted for in the store's system and only in my contract was this updated. My mistake was not taking photos on my own cell phone and saving them. I was wrongly charged for something I didn't use.
Fernando Roberto CruzRegarding renting the van from that location this organized not well-kept and this is my first time using U-Haul very disappointing came out spending more than $80 for something that started out at 1999. Not happy wouldn't recommend us to anyone because it's overcharged after the amount that they actually suggest, regardless of the mileage, there was no gas added in the vehicle, not even a half a tank next time I'll go straight to a U-Haul company instead of a side order autobody place not looking forward to using U-Haul. No time zone first time in my 58 years ever using the service. 郎☹️☹️☹️梁郎
Kecia BouyerMaybe offer a truck that is in better shape, newer condition, cleaner?!?
Anne CameronA bit more cleaner uhaul will be good
Siddhesh DhavaleClean the vehicle inside. It was filthy, with cigarette butts.
Dave LeFebvreAwesome counter help got me in and out quick with no hassle
Jason OnoratoService was excellent when picking up. Using the QR code to check out after hrs when dropping off was very helpful.
Lisa HeffleyPersonnel were very helpful at both pick up and drop off locations. Keep up the good customer service and training. Great experience!
CHARLES SLEEPERClean the uhaul and not charge a hundred more than agreed to at booking to drive away and then say that I owe 126 total. I'm confused did I do something wrong. was there a deposit? I drove 60 of the 80 miles. was this a 120 rental or a 230 rental plus 120?
Kyle JohnsonIt took me awhile for the Uhaul App/site to work when checking out the van, which put me back around 25 minutes. The van was in great shape, and the price was what I was quoted for. I'd rent from there again, even though the people working weren't the friendliest.
Lauren GlaserAlex was very helpful and professional, I wouldn't change a thing with the experience I had. Merci
Juliet AugusteThe van was needing an oil change, was dirty, an had less than a 1/4 tank of gas when picked up.
Dustin McAndrewJust satisfied, no comment
Emmanuel OrjiOur original drop location was "full" and could not accept the vehicle. We were forced to drop off at a location 1/2 hour away and it cost over $30 to lyft back to where we needed to be, not to mention the time lost trying to reach someone to speak to about a different drop off location. The attendant at the original site was not helpful, would not help us find a place to drop and claimed not to have access to a direct line to any of the nearby drop off places. In retrospect, the contract we had with UHaul said we should drop it there and I feel like we should have just done that. The UHaul employee very effectively made it "our problem" not his or UHaul's problem. We would very much like to be reimbursed for our Lyft ride. Merci.
Sidney Meade