Customer Reviews for Metro Storage Express
(U-Haul Neighborhood Dealer)

82 évaluations

2729 Hereford St   Saint Louis, MO 63139

(314) 732-4404

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(314) 732-4404

2729 Hereford St
Saint Louis, MO 63139

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The employee hasn't hooked up a trailer before. There were only 9 moving blankets when I reserved 2 dozen. Had to drive around St. Louis to 3 stores to rent the blankets

Donna Kodet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Duran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Jasper 
Évaluation :
5

Everything was very well organized, and Becca was very friendly and helpful. The pricing overall was a little unclear, but I have no complaints about the total amount.

Aaron Wagner 
Évaluation :
5

The app was a nuisance. The woman that was working, Becca, was very helpful and kind. Would definitely recommend.

Ronald brake 
Évaluation :
5

Jules and Ian were both great! They explained the rental process and were very helpful. I would use your rental services if I have a need in the future. Cheryl Kern

Cheryl Kern 
Évaluation :
4

The only thing I can think of is u haul didn't clear the computer from my previous rental 3/23 for a 95 dollar balance that was paid in full 3/23 & it held up time my rental but after a 30 minute phone call u haul apologized for there mistake and I was able to rent a u haul and I even purchased another storage unit that makes 3 storage units I now rent

Shane Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Langford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory Gardner  |  Expérience générale 
Évaluation :
5

This is the best, friendliest, most efficient Uhaul location that I have ever used!

Christopher Lahr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARI JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN DOMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Mertzlufft 
Évaluation :
5

Jules and team are friendly, efficient and make it easy to choose this location. Thoroughly recommend them

RICHARD SYMONS  |  Expérience générale 
Évaluation :
5

It’s great service!

Federico BuenoIcaza  |  Expérience générale 
Évaluation :
5

The employees were so lovely and helpful! This is the best experience I've ever had

Katherine Hartland 
Évaluation :
5

Very pleased.. Customer service excellence

Tiffany Smith 
Évaluation :
5

Great customer service!

Bruno Debeljuk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Besmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Besmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candy Hudson  |  Expérience générale 
Évaluation :
2

When I arrived, I needed to locate the van, which was inside a rather large parking lot. After walking across the parking lot to find the van, I then needed to walk back to the entrance to get the key and then walk back to the van. Not a big deal, but a bit inconvenient. When I got in the van, the low tire pressure light was on. There were no markings on the door for tire pressure. To get the odometer reading, I had to figure out how to clear the tire pressure warning. I also don't understand why vehicles can't be left full. It's easy to refill a tank to full. Not so much "a little over half."

PHILIP NADEAU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Vining 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Peery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay Lukkarila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaisa Neves 
Évaluation :
5

This was the first time I rented a U-Haul from this location. Both of the employees I encountered were courteous and helpful. I would certainly recommend this facility to anyone looking for Rental Services!

Eric Enright 
Évaluation :
5

Super fast, very friendly, great service. Highly recommend this place if you need one

Christopher Klauber 
Évaluation :
5

I left my sunglasses in the truck. They are Ray-Ban's in a blue protective sleeve. Went to location but the truck was just removed from the lot for scheduled maintenance. The manager was nice enough to take my phone number in case they show up but I doubt I'll see these again. who knows. Otherwise the experience of renting from this location was great.

Glenn Hooker 
Évaluation :
5

The service was great and very flexible. I would suggest a light more clear instructions only the return policy.

Joseph Polizzi 
Évaluation :
4

Fix the app. Stop redirecting to the website. Seriously. Let the design team actually do their jobs with engineering. The app has "design by committee" and "creativity led by finance" written all over it.

Matthew Stolze 
Évaluation :
4

The app is very clunky. The office and location is great and the staff are very helpful, but the cab was very dirty.

PHILIP NADEAU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Budding 
Évaluation :
5

check engine light was on. told by staff to ignore.

JOHN GOODEN 
Évaluation :
5

Everything was great

James Summers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Shteynberg 
Évaluation :
5

The office smelled so good and was comfortable and inviting it was so nice. The manager was professional and quick. While also being able to have a nice conversation which was comforting due to my situation. I absolutely adore this place and employees. The entire place was clean well maintained and I am a happy customer!

RAVEN MAYFORD  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marchia Despain  |  Expérience générale 
Évaluation :
5

Le service à la clientèle était génial. I do not remember his name, but he was communicative and great to interact with. Will definitely use this service location over others

Ashish Thadanki 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derick Mattern 
Évaluation :
3

Customer service needs improvement! Car dolly was damaged the driver light didn't work. And my pick up location was changed three times which was poor because I was out of state and I had no idea where I was.

Rodolfo Padilla 
Évaluation :
5

Mobile drop off site closed

Sonya Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray McIntyre 
Évaluation :
3

I didn't realize it was not a regular Uhaul. I didn't know that "after hours" started at 3pm and had to pay extra for that. I also had to pay $25 cleaning fee but when I picked up the truck it was GROSS and not cleaned from the previous user. Crushed goldfish crackers were all over the floor and dried liquid in the cup holders. The woman at the front desk, Jennifer was very nice.

EMILY MARTIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geordano Reyes 
Évaluation :
1

Worst experience. Will never use uhaul again. They guy there was not nice and a jerk. Really one of the rudest guys ive met. I guess penski from now on.

Corey Buckley 
Évaluation :
5

I have not rented a UHAUL in over twenty years so I did not fully understand that it was necessary to take a picture of how much gas was in the vehicle upon accepting it. When I returned the vehicle, with more gas then I received it in, I was charged a fuel fee. The personnel was polite, but did not empathize the importance of photographing the gas gauge. .

Karen George 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie Blatt 
Évaluation :
1

I had an absolutely horrible experience with my Uhaul rental. I specifically got a 24/7 reservation so that I could drop the truck off after hours with my phone. However, the mobile drop off did not work at all and I was charged an extra $20 + the next day for a staff drop off "convenience fee". I view it as completely unacceptable that I was charged extra for the mobile drop off service not working, which is no fault of mine. When I tried to dispute the charge, I was left on hold for hours. I was sure to leave a review of my experiences on google and will never rent a Uhaul truck again. I've also told 4 of my friends who are moving in the next several months about what happened and they will be switching from Uhaul to Penske, budget, etc. I'll continue to tell anyone who is moving not to use Uhaul, who scams you out of money for their faulty services that they advertise.

Alexander OLeary 
Évaluation :
5

Great experience, would definitely use again and recommend.

Ann Girdano  |  Expérience générale 
Évaluation :
5

The staff was accommodating and friendly.

RICHARD BARTMAN 
Évaluation :
5

I wish that you could send vehicles out with a full tank of gas. It's almost impossible to return the truck the starting level without overpaying for gas. If the tank is full to start, it's easy to make sure the tank is full on return.

Phil Nadeau 
Évaluation :
5

This location is great - i will only use this location moving forward. Safe, easy to access location, friendly staff, clear instructions.

Tucker Grote 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarachi Onyema 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Carrane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Song Li 
Évaluation :
3

I returned the vehicle to the same location 2729 (Hereford St Saint Louis, MO 63139) within the time agreed upon, but I never got a receipt for the $44, that the system said I paid. I wasn't able to use my bank card, so the sales Rep Sedastian set up a Cash App payment for $101 to cover the cost. I see that there are two Cash App withdrawals on my bank account, one for $101 and another for $102, but not one for $44, which is what the site displayed at the end of the online return process. I still had to put my card information in the system to complete the online vehicle return process, because there is no Cash App option. I am very concerned about what I am actually being charged for and what is being removed from my bank account! I tried to print a receipt from the end process and the system did not produce one, but it immediately flashed several time and went back to the Uhaul home screen, before I could take a screen shot of the final transaction information. I am putting a stop payment/do not wothdraw altwr on my account, until I know exactly what I'm being charged and who authorized the payment. I also will be reaching out to Uhaul Corporate Headquaters first thing Monday morning to make it clear what is happening and to ask is this normal operating procedure, for Uhaul, it's locations and affiliates? Steven M. Mitchell Contract #25787618 dated 7/30/22, for 6 hours of vehicle usage, from

Steven Mitchell 
Évaluation :
1

Very poor customer service!! There’s rude guy checking trucks in. Not renting from this location again

Samson Tafesse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsi Creech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane Parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Craver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Lips 
Évaluation :
5

Sebastian was a huge help getting started and made sure I had everything I needed to store my items securely for as long as I needed. Facility was clean and I never felt like my items were in danger of being damaged or compromised. Price for the space was definitely reasonable and they are in a good location for safe entry and exit. Would use this storage place again for sure.

Chad Gorski  |  Expérience générale 
Évaluation :
3

Wrong key in the box indicated and after an hour and a half on the phone with uhaul, finally got the right key. Then truck wouldn't start

MAUREEN GLIDEWELL 
Évaluation :
5

The tires were bulging in the inside rim but was not noticed at pick up. Once identified the truck was already loaded so we chanced they would hold the 1000 mile trip. We were lucky. When turned in the metal radial was showing. Check your tires before driving away at pickup.

Terry Prizer 
Évaluation :
5

The appliance dolly was not present when I asked for one to be provided and I was still charged for its use

Josh Piquard 
Évaluation :
4

Everything was great. The one thing I think would help out is wifi? My phone is good, but the site sometimes took a bit longer to upload. WiFi would be great to move things faster. Otherwise it was great, no wait lines, no person to wait on you, and you can logged in and get it done without any other problems ....

Matt Deluvia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Simmons 
Évaluation :
5

Sabastian was awesome! He went out of his way to help me. He definitely went above and beyond. Thank you so much for making my day easier. You are the best!

Katherine Scotino 
Évaluation :
5

Great place to store your things safely. Only thing I didn't like was I tired to get my things out before having to pay another month. When I showed up up to enter the gate I didn't have access. I called the office the next and they said I needed to pay a extra 20 for 24/7. My next off day was 4 days which put me in a new month. Yup! Had to pay another 80 and my things aren't even in there. Other then that everyone is nice and the place is clean.

Ariona O'Neal  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM MOLL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Seematter 
Évaluation :
1

This was the worst experience I have ever had. I picked up the rental 10/9/21, the gas was on empty, it was dirty inside which is very scary considering we're dealing with "COVID", the price on the truck said $19,99 but they charged me $39.99. I turned the truck in that night, put the keys in the night box as instructed by the attendant but when I got my final bill it stated I returned the vehicle on 10/10/21 @3pm. That following Monday I was emailed a final bill of $174,5 OMG!! highway robbery. I called customer service to straighten this out but was put on hold several times for over 40 minutes at a time. This place is a total rip-off, I would not recommend them to anyone. One thing for certain and two things for sure, I will be reporting them to the BBB and calling the Attorney General.

Kathy Strickland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILAL KANAWATI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Borato 
Évaluation :
2

At the time of this review, this location is new to the U-Haul truck rental business. The person who checked me in had trouble navigating the computer system, but got it figured out eventually. Truck itself was fine, but the gas tank came only 3/4 full and the person had recorded it as 7/8 full.

KEVIN LI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Scheu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine Floyd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peymaun Vakhshoorzadeh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TESSA DOUBET  |  Expérience générale 
Évaluation :
5

Had a fantastic experience and would definitely recommend this facility to others.

Tiffany Parrett  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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