This place is as unwelcoming as it gets. The office you walk into is a small room with thick glass that makes you feel like you're an inmate getting your call for the day. The people working there are just as welcoming, she said "drop the keys in the box" and I said "is there anything else I need to do?" And she said "yeah if you don't want to get charged" and then did not elaborate and went back to playing on her phone. The ambiance of this area is a dirty gravel lot surrounded by barbed wire and razor fence.Samantha S.
Customer Reviews for Metro Towing
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lexington, KY 40508
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 4 h pm
- DimancheDe 9 h am à 1 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck engine ran rough, and made some noise, sound like it was out of time. U-haul app and Web site wouldn't let me upload pictures when I tried checking in the truck.David C.
Le client n'a pas laissé de commentaire.Tony S.
Le client n'a pas laissé de commentaire.Michele H.
truck died right after I picked it up had to wait on a service call, didn't get to move anything the 1st night. not even offered an sorry.Karen H.
Seamless move!!Mary N.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Louis P.
Should be one usb pointDevasia J.
Easy rental in and out quickTimothy B.
Le client n'a pas laissé de commentaire.Rebecca C.
Been here twice, couldn't have been easier (requested this drop-off based on previous experience)Greg C.
Outstanding customer service!Ruben G.
Le client n'a pas laissé de commentaire.Michael A.
I thought the end page of mobile drop off said I'd get a receipt and I haven't received one yet.Andrew G.
Le client n'a pas laissé de commentaire.Kerry F.
Le client n'a pas laissé de commentaire.Kristopher L.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.Durand M.
My experience with both locations were great. However, the problem was with the reservations online. I chose to drop off in Lexington KY and my reservations did not reflect that. I spent a few hours of my time attempting to resolve this which I had not planned for in my already packed day.Lori G.
Doing everything by the app is not user friendly. Having better directions prior to how the app works and needing to take a picture etc would be helpful.kimberly B.
They were friendly, helpful and went out of their way to help us.michelle L.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Donna L.
Le client n'a pas laissé de commentaire.Jeffrey N.
Le client n'a pas laissé de commentaire.Greg A.
Very easy returning the U-Haul. The lady at the front desk was very helpful and informative when the U-Haul app was down and wasn't able to return it online. She told me what was going on and informed me that I was going to get a late charge.Barrington S.
Le client n'a pas laissé de commentaire.DAN B.
Woman at the front desk was amazing, very professional and helpful.TIMOTHY J.
Le client n'a pas laissé de commentaire.BRYAN G.
Le client n'a pas laissé de commentaire.Davina J.
No dolly no moving blanketsJacob M.
Le client n'a pas laissé de commentaire.Watson C.
I ordered 48 pTheads...they didn't have any.They didn't have a utility dolly then found oneLarry D.
Makayla and the uhaul staff were amazing!! I've rented from them before and I'll definitely rent from them again!Shannon K.
Le client n'a pas laissé de commentaire.Rick B.
Le client n'a pas laissé de commentaire.Courtney B.
Le client n'a pas laissé de commentaire.John w L.
Le client n'a pas laissé de commentaire.SUSAN W.
I been charged 2 times for no reason 😒Desire M.
If the workers on the weekend are going to gaslight customers and act like there is no equipment there, mark the place as unavailable on the weekend or whatever.Amanda S.
Uhaul price on line was 880 and this place charged me 998$. Then said something about a refund but didn't give me a refund even though they didn't have the furniture dolly we reserved.kevin C.
Le client n'a pas laissé de commentaire.kevin C.
Great experience. Fast in and out. No waiting in line. Pleasant/polite counter employees.Donald S.
Nothing, the folks who checked me in were fantasticJeffrey G.
Paperwork stated I needed to return by 8am, location didn't open til 9! Had to sit and wait for an hour. I should've been told that at pickup and paperwork should have reflected their hours as well.Jason G.
Le client n'a pas laissé de commentaire.Hagen O.
Le client n'a pas laissé de commentaire.Jason W.
Vehicle was not checked in for 3 weeks.john S.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Marsha T.
Le client n'a pas laissé de commentaire.Debra D.
The gas gauge that is printed on the sheet and highlighted at a certain amount does not look the same as the gas gauge on the actually uhaul vehicle. Therefore i unintentionally filled to the wrong marking based on the paper which was not the same as the vehicle and ended up having to pay over $5 a gallon to fill the rest of the required amount which was not labeled properly. Very upset.Amber S.
Le client n'a pas laissé de commentaire.Trenton T.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.ingrid G.
We needed a tow dolly and there wasn't one available at this location so we had to search for one on our own.Richard P.
Le client n'a pas laissé de commentaire.JAKE G.
Le client n'a pas laissé de commentaire.Melia H.
Eventually we got to a lady that was helpful when returning truck. Tried to use the "truck return" app with no success. Although the business was open, no one was "available" to do a "walk around" on the truck to confirm there was no damage. So, I took numerous pictures for proof that there was no damage. Overall, this was NOT a good experienceRobert D.
Le client n'a pas laissé de commentaire.Joe S.
They're trying to two things at once and it seems like they're mainly a towing company and this is a side hustle I think I got like seven words in the entire time of being there. But I left uncertain if even the final processes were done.Gary T.
Fast in and out. Truck actually ready to go.Thomas R.
Best U-haul experience ever!scott H.
I didn't experience any problems picking up or returning the uhaul. Everyone there was professional and courteous.Kenneth A.
Le client n'a pas laissé de commentaire.Dorian S.
Not charge me late charges when I wasn't late.SUSAN A.
Le client n'a pas laissé de commentaire.Floyd H.
Le client n'a pas laissé de commentaire.Boyce S.
Would be nice if they helped you actually hook up trailerRON B.
The app and website did not work. It was very frustrating trying to login and return the truck after I was done. Corporate should look into updating those.Andrew M.
Representative was very helpful & accommodating! Everything was very efficient. I locked the key in the truck, my issue no one else's but it was a $175 fee for Uhaul to come unlock. I was a 3 minute drive from the location. Luckily I had AAA and was not taken advantage of in this situation. Overall a great experience.PHILLIP D.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Ralph W.
Le client n'a pas laissé de commentaire.trent H.
We were told this was a brand new vehicle and that it had cruise control and all modern conveniences. The truck was dirty, basic, old and had no cruise control. We don't like being lied to.theresa R.
The location was in a back alley and didn't feel very safe. The clerk was behind bullet proof glass, and we spoke through a microphone system. Glad it was still light outside when I dropped off the rental. It was SCARY!!!elizabeth K.
Le client n'a pas laissé de commentaire.Victor M.
Better signage! Was somewhat hard to find and figure out where to leave the truck.TARA G.
Le client n'a pas laissé de commentaire.Olivia W.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Jamey S.
Macala was wonderful. She bent over backwards to help us. Whatever you are paying her, it's not enough.Wes M.
Le client n'a pas laissé de commentaire.Chesley H.
The trailer was clean. We were taking donated items to East KY for Flood Relief. The trailer leaked at the front corners. This made some items wet. Thankfully we placed perishable items in totes or they could have been damaged/ruined.Aaron C.
Quick and convenient location. It is a towing company so they are behind protective partition which they have to be because most people are pretty angry when they pick up their cars after they are towed. People were very friendly!Benjamin L.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Kathy O.
Le client n'a pas laissé de commentaire.William H.
Pros: Close to campus location. Personnel are trying to help, but this is not their primary business. Cons: Is open 24 hours a day since it is also a tow place. However, I had an 8 am return time and showed up 20 minutes early. Since the online checkin system was not working, they would/could not (not sure which) check me in until 8 am sharp. More seriously, the property is in very bad shape. I tripped over a very large pothole and scraped and banged up my knee, hand and elbow. They let me clean up in the rest room and had a first aid kit. Probably be better if they strictly focus on towing.Margaret R.
Hope was amazing and very helpfulJennifer D.
Good trailer rental experienceFrancis R.
Even though u-haul completely screwed up my reservation the people at metro towing were fantastic in fixing it and getting me on the road so I could get the job donecraig H.