Customer Reviews for Metro Towing
(Concessionnaire U-Haul dans le voisinage)

1643 évaluations

855 Angliana Ave   Lexington, KY 40508

(859) 225-8367

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(859) 225-8367

855 Angliana Ave
Lexington, KY 40508

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madaline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Your people were great. Friendly, helpful and responsive both in customer service and at the location. Trying to make changes through the app and the wait for customer service was frustrating.

ROBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Incredibly convenient location, but more importantly the two women who helped us return the truck and trailer were kind, courteous and helpful. This is the place you want to rent or return your Uhaul to i. Lexington, KY. They are top notch!

TODDWILLIAM H. 
Évaluation :
5

Metro towing has very friendly staff. And very informed of service and product.

Brian M. 
Évaluation :
3

No one came out to help. I went in side and they told me to just put the trailer down next to another on their property. I had to disconnect everything myself. Poor service.

WILLIAM H. 
Évaluation :
1

The truck was cancelled at the last minute. I was sent to another location, then sent back. It wasn't the employee's fault but corporate U-haul is awful and deceitful.

ANTHONY D. 
Évaluation :
5

The experience was perfect. This was my second time tenting from Metro Towing. Both times were seamless. Merci.

KRISTINAMY K. 
Évaluation :
3

I picked it up in the rain and there was no one available at the time to hook it up for me. When I returned it I expected to park it and unhook it myself. However, a tow truck driver came over before I could even get into position and took care of it without being asked. I was so grateful!

Carol D. 
Évaluation :
5

Great job! Very pleased!

Colby C. 
Évaluation :
4

It is what it is, a towing service and impound yard. They seem to do well at their U-Hual business and are very helpful and friendly. Trailer was ready to go and in good condition, it was clean and all the lights etc worked. Merci.

Bruce M. 
Évaluation :
3

Warning lights showed the tire pressure was low, I returned with the truck to be told it was ok, not to worry The back lift gate continually got stuck in the open position and was extremely difficult to close, my hand was pitched repeatedly because you had to push your hand in to maneuver the latches I reserved 2 dollys and nothing was available but I didn't know this until pickup time

Lidija L. 
Évaluation :
5

They seem to be doing it right. Zero complaints. I'll be back.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY B. 
Évaluation :
3

The location is a towing impound center and is not very inviting or easy to navigate in. The gentleman who helped me navigate the parking lot was very helpful and friendly though

Lauren B. 
Évaluation :
5

Wait staff was extremely helpful and made sure we had everything we needed.

WILLIAM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

No complaints

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESNEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
2

The internet was out when I went to pickup my truck so I had to receive my contract by phone, I returned my truck at 5:15 to find out that the Uhaul portion of their business was closed so I had to complete my check in on my phone via uhaul.com/share which I did but apparently it didn't go through, even though it said complete, so I was charged an additional 20 $because Uhauls app is garbage. I will pickup equipment at a Uhaul center in the future to avoid businesses that don't have hours that accommodate turn ins at 5:15 on a Saturday.

Roger B. 
Évaluation :
5

Very friendly

John T. 
Évaluation :
1

Honestly, the equipment was fine and the location and location service was fine. However, I am sick of the terrible customer service from UHaul HQ. I was given the truck in a location on the other side of town; given the equipment two hours late because you all overbooked it, and then you all have the nerve to charge me a 20 $afterhours fee even though I returned it on time (early even). Outrageous. I want my money back on that.

Shawn S. 
Évaluation :
5

Awesome service! Great people.

PATRICIA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
4

U-Haul‘s are in a tow yard. Easy drop off but not sure I would pick up here.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe N. 
Évaluation :
5

Everything went smooth. The manager was great so detailed! I would definitely rent there again.

PHYLLIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Quick and easy rental

Amanda O. 
Évaluation :
5

The automated process was easy to work thru.

Greg O. 
Évaluation :
1

Communication I was told my truck was at one place and it was at another had a hard time getting it and there were roaches still in the truck inside of the truck was dirty not very happy

JAMES M. 
Évaluation :
2

THE WEBSITE SAID THEY WOULD BE OPEN ON SATURDAY TILL 8PM - STAFF WAS AT THE LOCATION BUT TOLD ME THEY WERE NOT OPEN FOR U-HAUL. ASK ME TO PARK THE TRUCK ON THE STREET AND DO SOME KIND OF PHONE CHECK IN. THE STREET WAS FULL OF UHAUL TRUCKS AND OTHER TRUCKS. MARK IN METRO WAS KIND ENOUGH TO TAKE THE TRUCK AND MOVE IT TO SOME PLACE. I WAS SO UPSET THAT I WAS TOLD TO PARK A RENTAL TRUCK ON THE SIDE OF A STREET. NOT SURE WHAT KIND OF COMPANY UHAUL IS AT THIS POINT. THE TRUCK HAD PROBLEMS AND I DON'T SEE ANY WHERE TO LIST THOSE- IT WAS DRIVE-ABLE BUT NEEDED MAINTENANCE FOR SURE. THE BILLING WAS ALSO NOT CORRECT - I WAS OVERCHARGED. I UNDERSTAND SOME OF THESE ISSUES ARE UHAUL ISSUES NOT THE METRO TOWING PLACE.

Ronald T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE B. 
Évaluation :
5

Have more car transports available.

Ralph L. 
Évaluation :
5

The person at Metro Towing couldn't have been nicer or more helpful.

Gerald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRESTON F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL P. 
Évaluation :
2

The location was disorganized and staff was rude. Equipment was not clean and ready to go. Mileage and gas accounting off. Will not return.

TARA W. 
Évaluation :
3

The truck break was so hard to push. I need to apply a lot of pressure for it to stop and I had the impression that it wouldn't stop in time and I was going to hit someone. It was awful and I felt unsafe driving it. The amount of pressure I had to apply during my trip hurt my knee and it was very painful at the end. This truck needs to be fixed urgent before someone gets hurt. Now that my trip is over I feel relieved but preoccupied with the next person who will rent this truck.

Rogerio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

The lady working the counter was very pleasant. Easy pick up and drop off.

DWAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DERRICK N. 
Évaluation :
5

The ladies that were working inside the towing area including the gentleman where consummate professionals. I had zero problems everything went as well as could be. Drop off was just as easy as pickup. I will definitely be going back to this location for future rentals.

JOHNATHON H. 
Évaluation :
5

Not sure. Everything went smoothly for me.

Philip H. 
Évaluation :
3

Location wouldn't reserve the truck for 2 days upon my request but told me to keep it and be charged accordingly. I would have liked to know the full cost of the rental up front though and completed my reservation as desired.

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

I couldn't complete the equipment condition checklist online when I picked up the vehicle. I tried to upload a photo of existing damage to the passenger side lower panel to the cargo deck and it wouldn't upload. It the crashed. Maybe, a physical inspection with the Uhaul agent processing the handover could be a useful backup?

Michael O. 
Évaluation :
1

The person at the counter was not helpful at all. I could not return my vehicle when I showed up at the time I had been told (8 am). Upon coming back later as instructed (9 am) I was then told that I had not returned the vehicle properly and would be charged an additional 20 $fee for not dropping it off during business hours. To be charged a fee when I dropped it off the night prior when they were not open and then I show up when they do and get charged a fee for having left the vehicle there is the most insane thing I have ever encountered. In addition this location had to be the most unclean and unsanitary location to walk into that I have ever encountered. After this experience I simply cannot recommend that anyone use U-Haul for their moving needs if this is the kind of service I can expect in the future. I know I will certainly look elsewhere for my moving needs in the future.

TIMOTHY JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith M. 
Évaluation :
1

Make sure the equipment is fully operational and doesn't have defaults as,transmission and engine problems

DAMEIN T. 
Évaluation :
5

The service was perfect Thank you.

DON C. 
Évaluation :
1

This location needs to improve their customer service. First they did not have the truck that I had reserved, I had to wait 30 minutes for the truck to arrive, which inconvenienced my time. Secondly they charged my account before they knew if they had the truck for the reservation. Since they didn't have the truck, and I had to wait an additional thirty minutes, she never explained that my money would be refunded. When I came back to get truck after thirty minutes then she told me and asked to charge me again. My account was charged twice and the first charge had not been refunded. Third they did not document the gas correctly, it was under what they put on the paper. Lastly there was a cigarette left in the truck. I'm not sure if I was getting this treatment because of my race but I didn't feel welcome and the service was horrible.

Janelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
1

Took me 1/2 hour to clean the ice off window and get back door open and they changed 2 days for 4 hours. They're crooked.

STANELY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE W. 
Évaluation :
5

Everyone was very helpful and nice.

BERTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

S

Jimmy W. 
Évaluation :
4

I filled up the gas tank when I was finished with my move and did not receive a discount. The tank was at 3/4 when I picked up the truck. I don't understand why I wouldn't be remembered for the 1/4 tank of gas. Please contact me about this: william.ellis88@gmail.com

William E. 
Évaluation :
4

Staff was very professional.

Robert T. 
Évaluation :
5

we need discount becouse were costomars

Patrick H. 
Évaluation :
1

Never a problem with UHaul in past business dealings, BUT this time was a complete mess!! Originally made reservation for pickup in Cincy, with drop off in Lex., KY but unfortunately reservation was set up for pick up and drop off in Cincy (WRONG). Second, when called to correct, told to call another number for re-scheduling, third - received text stating that truck not available for requested date so I had to go to another location in Cincy to pick up truck but was told rate would drop to 170 due having to go to another location, ok. Fourth, upon pick up in Cincy - told no locations would be open for drop off in Lex, KY. Given two phone numbers to call to report when truck was dropped off. Dropped pff truck on SAME DAY, no idea where drop key box located, key was placed in locked mailbox next door to other PARKED UHAUL trucks. Called one of two numbers, spoke with Brittany to inform her truck dropped off, was told to leave key in drop box, office closed on weekend, they will check truck in on Monday morning. Monday morning I receive call that key had not been located, told where key was placed and requested call back. Never got the call so I called back to see if key was located, confirmed key was found. THIS ENTIRE PROCESS (RENTAL) WAS A COMPLETE MESS FROM BEGINNING TO END!! Very disappointed and unsatisfied, will NEVER rent from UHAUL again, and know that I will share my experience with EVERYONE I know. Your company needs some competition because YOU SUCK!!

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily N. 
Évaluation :
5

The lady at metro towing was so sweet and very helpful!! I would recommend them to anyone

Jodi H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashad T. 
Évaluation :
2

The truck was dirty. Sticky stuff in the box and cup holders. Bugs all over windshield and front of truck.

Brandon R. 
Évaluation :
3

Urine in the cab. Engine light on. Reserved a van for better gas mileage and given a truck.

Allen B. 
Évaluation :
5

Thanks

WENWEN D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

IAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
4

First time you can go pick up truck but now registration before 🤷🏿‍♀️🤷🏿‍♀️🤷🏿‍♀️

Patrick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRIE H. 
Évaluation :
1

This location is poor. The lady when I returned the equipment didn't look up to talk to me. I got a 20 charge for turning in late that was never discussed at rental. I will most likely not use uhaul ever again which is a huge part of my company

BELINDA B. 
Évaluation :
5

What I disliked is that your not informed about uploading pictures of the gas gage and mileage ahead of time. Also the app doesn't allow you to upload a picture you already took. You have to take it in the app at the present time. I was screwed out my money for extra fees cuz I could not upload a picture I already took. Reason being is I already dropped the key in the security box and locked the truck up and then found out I had to do all this for after hours turn in even though the sign on metro towing said open and they weren't.

Gary N. 
Évaluation :
5

Mikayla was a great customer service representative. She was very knowledgeable, helpful and kind. Thanks!!

Sandra D. 
Évaluation :
1

The guys at the shop seemed uninterested. Their Internet suddenly stopped working when I showed up to check out the truck. I ended up having to spend 20 minutes checking out the truck on my phone, and had to walk a block over then back after taking pictures. Something that should have taken 5 minutes took 30. Honestly if the guys at the shop gave a crap, it would've been an ok experience but I wasn't so lucky.

Matthew J. 
Évaluation :
3

The return process was inconvenient with having to take several photos and utilizing the “find my location” option didn't work for quite some time.

Kasie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

The coupler was bent. Had problems hooking & unhooking trailer from truck. Had to use pry-bar to unhook.

Anthony K. 
Non les évaluations ont été soumises pour cet établissement.

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