Customer Reviews for Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)

275 évaluations

108 S Belt Line Rd   Irving, TX 75060

(972) 790-8861

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(972) 790-8861

108 S Belt Line Rd
Irving, TX 75060

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Amazing

ALEJANDRO Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dayan O 
Évaluation :
1

I was worried that I would go over miles and wouldn't be able to return my U-Haul in time. I was told at pick up with the employee KNOWING my reservation was a one way to go ahead and add an extra day and add more miles, that if I didn't use all the days/miles agreed upon I would get the difference back. Called customer service as I hadn't received anything back yet, come to find out because my reservation was one way there's no way for me to get my money back for the days/miles I didn't use. I ended up spending double what I should have because of the employees at this location, If I would've known I would have changed the reservation to drop off at the same place to get my money back.

Gloria S 
Évaluation :
5

I recently started using this location last year. I go just for the attentiveness, professionalism and customer service. The pricing is always decent & fair. I rented a truck & storage unit effortlessly and will be relocating my items securely to this location. James always makes this an enjoyable experience for my family.

Yolonda W 
Évaluation :
5

James Johnson was very professional and helpful with my concerns.

Audria G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ana t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B  |  Expérience générale 
Évaluation :
5

James was always available and very helpful. We thank him for his professionalism and helpful manner.

BILL L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franklin S 
Évaluation :
5

Just keep doing what you're doing always. James was very courteous and knowledgeable in what he was doing.

Ramiro R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elva C 
Évaluation :
5

James was great to work with and very helpful!

Dean B 
Évaluation :
5

rep we dealt with was great and made it for a smooth transition

Daisy P 
Évaluation :
5

James was very friendly and helpful!!!

Kelvin M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacey R 
Évaluation :
5

Nice truck

fransisco n 
Évaluation :
5

The uhual we had has a bad radio. Volume would raise and lower at will & you have to fight with it to get it to remain on a station. Other than that the uhual place was very nice and the agent was absoutely excellent

Brandi G 
Évaluation :
5

Great facility never had any issues!

Jeffrey K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY C 
Évaluation :
5

MR JAMES IS THE BEST!!

Sara R  |  Expérience générale 
Évaluation :
5

Your location was a life saver after another location cancelled my rental.

Shane R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERVE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashar J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYTANNEYYE A  |  Expérience générale 
Évaluation :
5

James is as professional and honest as it comes. 5 star all the way

Corey C 
Évaluation :
5

Excellent customer service

KINKELA M 
Évaluation :
5

If you have something to store, store it here! The facilities are very clean and the staff is always very helpful and professional.

C C  |  Expérience générale 
Évaluation :
5

Fantastic customer service!

Mary K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z 
Évaluation :
5

Good customer service

Viviana B 
Évaluation :
5

The storage manager he was very helpful respectful an it seem like he cared great job

CHRISTOPHER F  |  Expérience générale 
Évaluation :
1

It was a bad experience there was a hidden dent you cannot see when you slide open the door at the back of the truck and they charge me $700 with no rights

Amer A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrineka T 
Évaluation :
5

Nothing.. Services met required expected

mary n 
Évaluation :
1

Nita was extremely rude from beginning to end. She changed me for two dollys they did not have available, as well charged me for a extra day because she didn't check the truck in until 3:30pm the afternoon after I gave her the keys in hand at 9am as she was arriving to work. When asked to correct the receipt she says I have to contact Uhaul directly she refused to correct her mistakes. Very shady & rude business practices

Mike L 
Évaluation :
4

Only reason for above average and not excellent, store opens at 9:00am, and no one showed up until 10:00am.

Stephen L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leticia K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Q 
Évaluation :
5

Friendly attendant, got me in and out.

Elizabeth F 
Évaluation :
5

Was to return to Irving Blvd location as agreed, but was full, and attendant didn't offer to find a nearer location. Uhaul is a service oriented business, service sucks. Asked and he called 30 & McArthur they also were full. He then said call 1800 Uhaul. I left and called that number, got customer service, then scheduling, who called the Beltline location, no answer. Drove there and it was mostly storage facility but he gave the best service of all. Dropped car transport at 108 Beltline in Irving, Mr Johnson, 5 stars to him.

Mark E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNIER N 
Évaluation :
5

You raised up my monthly payment $75.00, from $130 to $205 without a notice, I know your record's show that a notice when out to my address but my son also had a storage there to and because he lived at my address he received a notice I did not, and you raised up his payment $150 from $150 to $300 on his monthly payment he as moved out too this payment hike was less than 6 months after we both moved in, After my son received his notice I also stopped by the Rental Office and the manager told me it was done by the Corporate office. Your Company was very successful in moving out good paying Tenants, I have Rented from alot better Rental facilities than yours and never had my monthly payment go up, So I only can think your company must be so money hungry or his poor Corporation decision skills. I will in courage family, friends and anyone who listen to me about my experience with your company NOT TO RENT FROM YOUR FACILITIES

Johnny D  |  Expérience générale 
Évaluation :
5

Please wash the truck before delivery

GUSTAVO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H 
Évaluation :
5

Why did you fire my best friend?

Yawo B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAWAN P 
Évaluation :
5

I've used you several times because of the YES responses above. Merci.

DARCY Q  |  Expérience générale 
Évaluation :
5

The manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..

RUBEN G  |  Expérience générale 
Évaluation :
5

Lay there was helpful and pleasant

RICHARD B 
Évaluation :
3

Clean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.

JOSE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHYON W  |  Expérience générale 
Évaluation :
5

Just one thing is ill be better if ate 24hours

rudy q  |  Expérience générale 
Évaluation :
5

The Service I received was awesome :-)

DARCY Q 
Évaluation :
3

They never answer the phone

Chlöe B 
Évaluation :
5

This location did very well and were extremely friendly.

John T 
Évaluation :
5

The best worker was at this location. Driver's side mirror could not be adjusted.

Gerald M 
Évaluation :
5

Theresa made my truck rental a breeze. She explained everything thoroughly.

luke s 
Évaluation :
5

I have rented spaces for seven years or so, some for personal and some for business. Mrs. Woods has been a fantastic manager and always very professional while I have been there. We never had any problems of any kind, and if we need space in the future, we will be back. I highly recommend these folks to anyone looking for storage and or moving needs. Thanks again for the great experience while we have been there !

JEFFREY L  |  Expérience générale 
Évaluation :
5

Uhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.

Enrique V 
Évaluation :
5

The back was not clean at all

Terrence C 
Évaluation :
1

Customer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.

Scott A 
Évaluation :
2

Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.

debbie w 
Évaluation :
1

The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won’t be going back there

Serena M 
Évaluation :
5

I have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time. I highly recommend them, Ms. Theresa is a very nice lady to work with.

RAMIRO R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara J  |  Expérience générale 
Évaluation :
2

Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back

Keith W 
Évaluation :
5

Thank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.

KRTISTI M  |  Expérience générale 
Évaluation :
5

Because I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!

Gregory O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARYL L  |  Expérience générale 
Évaluation :
5

Keep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.

Ramiro R 
Évaluation :
5

COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.

Daniel G 
Évaluation :
3

I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.

FREDRICK L 
Évaluation :
3

You over charged me $12

abdulaziz A 
Évaluation :
1

Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location

Jennifer P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tika S 
Évaluation :
5

Some of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right

Peter K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edna S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W 
Évaluation :
1

The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!

Eric M 
Évaluation :
5

Fantastic service!

Stephanie O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diogo B 
Évaluation :
5

Great service at this location manager was very friendly and helpful

carlos g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H 
Évaluation :
5

The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa A 
Évaluation :
5

Keep up the good work..

Metroplex S 
Évaluation :
5

N/a

Reginald L 
Évaluation :
5

The staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.

Nathan H  |  Réservation 
Évaluation :
5

Office staff is awsome!!

MIKE S  |  Expérience générale 
Évaluation :
4

make sure equipment is cleaned

lynne m 
Évaluation :
5

Keep up the good work!

Metroplex S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeshila S 
Évaluation :
2

Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn’t remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.

rafid E 
Évaluation :
1

stop lying to your customers

jerry s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C 
Évaluation :
5

Merci!

Ernest A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sully N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna G 
Évaluation :
5

In and out no hassle

Derrick F 
Évaluation :
1

The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!

Leatrice W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip M 
Évaluation :
5

Super helpful manager, truck was perfect for our job !!

Jeffrey K 
Évaluation :
2

We was expecting a 10x10 occupied by someone else then she showed us a 10x8 for the same price, so the last one was 10x12 $20 dollars monthly over my budget

Privacy R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA S 
Évaluation :
3

I did not like the fact that they allow you reserve a storage unit on Saturday, but none of the unit information or how to get in the unit afterhours is available in the email/phone.

Privacy R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S 
Évaluation :
1

That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R 
Évaluation :
5

Bien

Madhab k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose c 
Évaluation :
5

great service, fast turn around, clean environment.

Jessica D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D 
Évaluation :
5

Doing great keep up the good work

JOSEPH P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Teddy B 
Évaluation :
3

Staff was great

Privacy R  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daisha D 
Évaluation :
5

Pleasant experience. Thank you for making my move as painless as possible. Excellent customer service!

SAMUEL F 
Évaluation :
4

My only issue is that my boxes got infested with fire ants. Hoping to remedy that before moving out. The facility is clean, the staff is very nice and there is good security in place.

Privacy R  |  Premières impressions 
Évaluation :
1

the storage was not viewable. and is not what I requested

Privacy R  |  Premières impressions 
Évaluation :
4

The manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.

WINDY S  |  Premières impressions 
Évaluation :
5

I only checked excellent because the nice lady who helped me Teresa Woods treated me with professionalism and gave me a great deal. I have to give poor to Terry since he wasnt very helpful.

Privacy R  |  Premières impressions 
Évaluation :
1

I think this facility should have the U-haul franchise pulled. I had this reservation that was made by U-haul for me and the facility refused to honor it! Typical Bait and switch with this location.

Privacy R  |  Premières impressions 
Évaluation :
4

Love the new facility and the customer service was great.

Privacy R  |  Premières impressions 
Évaluation :
3

The customer service was helpful with assuring I obtained my storage unit.

Privacy R  |  Premières impressions 
Évaluation :
5

The service was really great and quick! I was in a hurry because I had problems with a company I tried right before you guys. I reserved online while heading to your facility.

Privacy R  |  Premières impressions 
Évaluation :
4

Teresa was very helpful and friendly. Excellent service à la clientèle.

Privacy R  |  Premières impressions 
Évaluation :
2

I called before office closed with a question. I did not get a call back and therefore found another unit to rent from that fit my needs

Privacy R  |  Premières impressions 
Évaluation :
5

Nice, polite, helpful rep. Great experience.

Privacy R  |  Premières impressions 
Évaluation :
5

Teresa was very accommodating and personable. She showed 3 different units and we ended up renting a 10x10. I would refer friends and family to rent from this location.

Privacy R  |  Premières impressions 
Évaluation :
5

the gentlemen was very knowledgeable and kind

Privacy R  |  Premières impressions 
Évaluation :
1

The storage unit was a bit smaller than I expected. The unit was swept clean but the customer service was horrible. The lady had a bad attitude, rude, and condescending on how she treated me.

Privacy R  |  Premières impressions 
Évaluation :
5

Everyone was very nice. I really clicked with Sandi. She was funny and very helpful.

Privacy R  |  Premières impressions 
Évaluation :
1

sandi was very rude and did not provide good costumer service. She would cut me off when I would ask her questions and answer me with an attitude.

Privacy R  |  Premières impressions 
Évaluation :
4

site was under-staffed. there was a steady stream of walk-ins and the only person kept telling people they would have too wait

Privacy R  |  Premières impressions 
Évaluation :
4

Unit was clean and everything went smoothly.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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