Évaluations des clients Metroplex Self Storage #3
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Metroplex Self Storage #3
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REBECCA S. le
Thank you so much for your patience and kindness as we were coping with a difficult and postponed move. You were so helpful! May God bless you in keeping with the say that you blessed us! RMSeevers
Beret E. le
The telephone hold times can be quite long.
Ross M. le
Truck was old, worn and air conditioning did NOT work
John O. le
This was awful, they called to confirm two days before and I asked to move the reservation to 8AM from 10AM. This was never done. It took 1 hour to get the reservation open on the phone and once complete , we got to the key and that was not in the box. We finally had to go to another place to get the truck. All this took 2 hours of phone conversations and a 20 minute drive.
Pamela phillip B. le
Teresa is great!
Teresa A. le
The manager Teresa Albert was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.
Shri K. le
Great service
Joseph H. le
I was charged for 2 Dolly’s and only used the 1 (appliance dolly) that I had reserved. They charged me for the utility and appliance. I reached out twice to resolve but have not heard anything back.
Kevin R. le
Teresa and Brenda provided great service and were very friendly. They fixed some issues with the reservation that the website had wrong.
Darryl H. le
Teresa is wonderful! Great customer service!
Zachary B. le
The location wasn't the problem it was fine but I paid 181 in advance and I when I arrived it was 212.. I paid in advance to avoid this
Erick D. le
Truck was not ready and it took almost an hour to get everything done at 10 PM. We were peomisss a $50 discount!
JERRY C. le
I have been a customer for 7 years, the only reason I left was the price. I'm now renting a 5X10 space for less $40, was paying $75 for a your 7X10. Plus my beginning rate was $40 increasing to $76.
NIKOLA NICK B. le
Thank you
Paul R. le
Lady was very nice who got me checked in, no complaint there. Truck was clean. My only complaint was the back drivers side taillight was out. I feel like these things should be checked by the company and not by me getting pulled over.
Mary N. le
The problem with that location is there is so much construction going on. It is hard to get in and out. The lady that worked there was great. Helpful and very personable.
Brandon J. le
I was there over an hour. Make sure the employees know what the reservation is for so they don’t try to charge double what they’re supposed too. Also don’t charge me for an extra day when I already paid for an extra day. Y’all overcharged me and owe me money. I will never use uhaul again nor will I ever recommend it to anyone.
Catherine J. le
Worst customer service experience. Rude staff at this location. I am STILL waiting to resolve the issue after 2 weeks haven’t heard back from Uhaul with an acceptable solution. Stay away from this location and this company if possible.
PAUL L. le
Truck check-in unit rental processes went smoothly.
GARY I. le
They were very accomidating, allowing me 24-hour access on my first day since I would be arriving late with my stuff.