I had to keep my truck rental longer than planned. I was able to extend the time with no hassle and because it was off hours no additional charge.Peter J.
Customer Reviews for Metroplex Self Storage #3
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Colleyville, TX 76034
(1 block east from Grapevine Hwy on Industrial)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 1h pm à 4h pm
- Mer : fermé
- Jeu et ven : 1h pm à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I dropped off truck , it was confusing as to where to leave it and who to give key to. Lady at counter didn't look up my info when taking keys. I received a call on Monday saying that I never returned the truck. Didn't appreciate that.Sheila G.
Thanks for a great job! Start to finish. Easy peasy!DENNIS J.
Awesome facility.Festus W. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN B. | Expérience générale
Le client n'a pas laissé de commentaire.KIRK L. | Expérience générale
Le client n'a pas laissé de commentaire.SUZANNE C. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB G.
Le client n'a pas laissé de commentaire.ANDREW E.
We have used Metroplex twice and have always been so pleased with the management and the facility! We would absolutely recommend to others.danielle r. | Expérience générale
Le client n'a pas laissé de commentaire.jeff b. | Expérience générale
Wasn't properly checked in and never signed a contract when I picked up equipment. Returned truck with the same 1/8 tank fuel and was charged $54,75 for 5,5 gallons. Also was charged double the rates for the rental at $40 and double charged for Safemove insurance totaling $28. Im still waiting for a response from uhaul and the owner to amend the charges and haven't received a response.Christopher T.
Le client n'a pas laissé de commentaire.Dane S.
All was perfect- Thank you.Donald M.
Le client n'a pas laissé de commentaire.Daniel A. | Expérience générale
Le client n'a pas laissé de commentaire.Baillie N. | Expérience générale
Le client n'a pas laissé de commentaire.Fred G.
Le client n'a pas laissé de commentaire.Lee L.
Le client n'a pas laissé de commentaire.JAMES V. | Expérience générale
Only open 1pm-5pm? App errors out on check out saying it doesn't find the pics I uploaded, but still received email saying everything is ready. Instead of just an error message the error handling should take me back and give ability to rectify and continue.Jason S.
Le client n'a pas laissé de commentaire.Jenny M. | Expérience générale
I requested two dollies for my move, was charged for two, and only received one with the vehicle I picked up. The gentleman who processed my rental didn't seem to know or care.CLAYTON JOE E.
Pick up was slow and laborious. We had paid for a furniture dolly that was not in the truck and there was no one on site to help up.Tara G.
Le client n'a pas laissé de commentaire.JAMES S D.
Le client n'a pas laissé de commentaire.kathleen M.
very easy and convenient! Great priceCayne W.
I was routed to a non operational location without being notified. I have rented many many times before and was treated like a criminal. You called my business contacts and friends WITHOUT MY PERMISSION to check me out. I WILL LIKELY NEVER RENT AGAIN FROM YOU AND WILL GO OUT OF MY WAY TO SPREAD THE WORD. I SPENT OVER AN HOUR IN THE HOT TEXAS SUN TRYING TO USE YOUR THIRD CLASS APPLICATION IN BLINDING SUNLIGHT WHILE BEING BORDERLINE HARASSED BY OPERATORS WHO WERE APPARENTLY TOO BUSY TO DO THEIR JOBS. PLEASE HAVE YOUR PRESIDENT CONTACT ME REGARDING THE ABYSMAL PERFORMANCE OF YOUR FIRM.Robert C.
Le client n'a pas laissé de commentaire.Erin H.
Treat your customers like you don't have a monopoly. Your service is terrible.Paul L.
Don't change a thingRobert J.
Le client n'a pas laissé de commentaire.james P.
Le client n'a pas laissé de commentaire.Eric G.
Thank you so much for your patience and kindness as we were coping with a difficult and postponed move. You were so helpful! May God bless you in keeping with the say that you blessed us! RMSeeversREBECCA S. | Réservation
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.Tommi K.
Le client n'a pas laissé de commentaire.brittney M.
The telephone hold times can be quite long.Beret E.
Truck was old, worn and air conditioning did NOT workRoss M.
This was awful, they called to confirm two days before and I asked to move the reservation to 8AM from 10AM. This was never done. It took 1 hour to get the reservation open on the phone and once complete , we got to the key and that was not in the box. We finally had to go to another place to get the truck. All this took 2 hours of phone conversations and a 20 minute drive.John O.
Le client n'a pas laissé de commentaire.Natalie C.
Teresa is great!Pamela phillip B.
The manager Teresa Albert was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.Teresa A.
Le client n'a pas laissé de commentaire.Scott H.
Great serviceShri K.
Le client n'a pas laissé de commentaire.ELIZABETH M.
I was charged for 2 Dolly's and only used the 1 (appliance dolly) that I had reserved. They charged me for the utility and appliance. I reached out twice to resolve but have not heard anything back.Joseph H.
Le client n'a pas laissé de commentaire.CINDY P.
Le client n'a pas laissé de commentaire.Jim G.
Teresa and Brenda provided great service and were very friendly. They fixed some issues with the reservation that the website had wrong.Kevin R.
Teresa is wonderful! Great customer service!Darryl H.
The location wasn't the problem it was fine but I paid 181 in advance and I when I arrived it was 212.. I paid in advance to avoid thisZachary B.
Truck was not ready and it took almost an hour to get everything done at 10 PM. We were peomisss a $50 discount!Erick D.
Le client n'a pas laissé de commentaire.Kim C.
I have been a customer for 7 years, the only reason I left was the price. I'm now renting a 5X10 space for less $40, was paying $75 for a your 7X10. Plus my beginning rate was $40 increasing to $76.JERRY C. | Expérience générale
MerciNIKOLA NICK B. | Expérience générale
Lady was very nice who got me checked in, no complaint there. Truck was clean. My only complaint was the back drivers side taillight was out. I feel like these things should be checked by the company and not by me getting pulled over.Paul R.
Le client n'a pas laissé de commentaire.Roger P.
Le client n'a pas laissé de commentaire.Jim P.
Le client n'a pas laissé de commentaire.Josue L.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Brian E.
Le client n'a pas laissé de commentaire.jon R.
Le client n'a pas laissé de commentaire.eric F.
The problem with that location is there is so much construction going on. It is hard to get in and out. The lady that worked there was great. Helpful and very personable.Mary N.
I was there over an hour. Make sure the employees know what the reservation is for so they don't try to charge double what they're supposed too. Also don't charge me for an extra day when I already paid for an extra day. Y'all overcharged me and owe me money. I will never use uhaul again nor will I ever recommend it to anyone.Brandon J.
Le client n'a pas laissé de commentaire.Caroline C.
They are very nice. Reservation completion in person was easy.Privacy R. | Premières impressions
Worst customer service experience. Rude staff at this location. I am STILL waiting to resolve the issue after 2 weeks haven't heard back from Uhaul with an acceptable solution. Stay away from this location and this company if possible.Catherine J.
Le client n'a pas laissé de commentaire.Lynne U.
Le client n'a pas laissé de commentaire.Kris M.
Teresa was very helpful and made sure what I needed was available when I needed it. Timing was critical for me and she did a great job!S Palmer K.
Everything was great! We have had both indoor and outdoor storage at this location for years and Teresa is always so helpful and easy to work with. A+ all around.tanner H.
Le client n'a pas laissé de commentaire.GEOFFREY S.
Le client n'a pas laissé de commentaire.Bobby T.
I forgot the manager's name, but she was terrific and efficient. I was in and out quickly. Merci.Truc N.
Le client n'a pas laissé de commentaire.dean V.
Theresa is probably one of your best employees!Erich K.
It was an awesome experience!!! She made it so pleasant and easy and moving is never easy!!wendy L.
I am so impressed with how Uhaul handles rentals and service. Theresa, at the location we use couldn't be better. She is organized and so helpful. She always accommodates all of our needs!Erich K.
Theresa is fabulous to work with at this location. She makes the process very quick and easy and she is very sweet and helpful. I will try to rent from this location whenever possible.Erich K.
Le client n'a pas laissé de commentaire.Erich K.
Le client n'a pas laissé de commentaire.tom J.
Le client n'a pas laissé de commentaire.Randall S.
Teresa is the bestPhil M.
This is the cleanest most well run facility I have seen in quite some time ,Awesomedavid H.
Le client n'a pas laissé de commentaire.Shannon W.
Getting set up on premise was a breeze. Super-friendly staff, clean storage unit.Privacy R. | Premières impressions
rear door to trailer hung up when raising/loweringBrent R.
Le client n'a pas laissé de commentaire.John S.
The customer service at this location was top notch! Highly recommend not only uhaul rental but for storage as well!!TERESA A.
Nothing - Theresa is the absolute best!!!SHANNON W.
Teresa is a highly positive force of nature! She truly provided the best rental experience I have ever had, any time, any where (and there have been quite a few). Will definitely go back.tom K.
Le client n'a pas laissé de commentaire.Bobir A.
teresa was very professional! very helpfulTERESA A.
Le client n'a pas laissé de commentaire.Rebecca J.
Le client n'a pas laissé de commentaire.Adrienne L.
Le client n'a pas laissé de commentaire.RYAN S.
Teresa is an outstanding, helpful and friendly person. What a pleasure to be with and to do business with !!!Dan H.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.clifford D.
Great job!Kelly C.
Le client n'a pas laissé de commentaire.keith B.
Nothing. I had an excellent experience with this location and rental!Andrew K.
None. She was very nice and very helpfulyiu-sung L.
Le client n'a pas laissé de commentaire.Darren M.
Le client n'a pas laissé de commentaire.Dan M.
No wait, great service.Scott D.
Le client n'a pas laissé de commentaire.KRISTI M.
Excellent serviceJames H.
Excellent customer service!Dennis M.
Teresa did an excellent job tending to our needs. She took the time to review everything we needed to know for the two-day rental of the 20' U-haul. Renting from this facility was stress-free. We will definitely rent from this facility again, if we need to do so. :@)Monica P.
Theresa was very helpful. Great customer service.Wendy K.
The attendee hand cleaned the entire truck, took good care to make sure everything was good for my cross country journey.andrew F.
Very accommodating and easy to do business with!Privacy R. | Premières impressions
Le client n'a pas laissé de commentaire.Julie S.
Very friendly and efficient.Privacy R. | Premières impressions
The staff at Metroplex Self Storage 3 was very helpful. They were thorough with the paperwork and explaining the information I would need during my renting period. Je les recommanderais à n'importe qui.Privacy R. | Premières impressions
The online reservation didn`t help with the paperwork but the people were good and the facility was clean.Privacy R. | Premières impressions
Nice clean facility.Privacy R. | Premières impressions
Very helpful.Privacy R. | Premières impressions
Easy check in, clean facility, good access to unitPrivacy R. | Premières impressions
Truck check-in unit rental processes went smoothly.PAUL L. | Premières impressions
The employees of Metroplex Storage 3 were very helpful! They showed me exactly where my storage was and even swept it out for me.Privacy R. | Premières impressions
They were very accomidating, allowing me 24-hour access on my first day since I would be arriving late with my stuff.GARY I. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!