Customer Reviews for Metroplex Self Storage #3
(U-Haul Neighborhood Dealer)

385 évaluations

1801 Industrial Blvd   Colleyville, TX 76034
(1 block east from Grapevine Hwy on Industrial)

(817) 416-0365

Heures d’ouverture

  • Mon-Tue: 1 pm–4 pm
  • Wed: Closed
  • Thur-Fri: 1 pm–4 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(817) 416-0365

1801 Industrial Blvd
Colleyville, TX 76034
(1 block east from Grapevine Hwy on Industrial)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 1 pm–4 pm
  • Wed: Closed
  • Thur-Fri: 1 pm–4 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I forgot that older guy name but he was really nice. I was able to get in and out with no issues.

Kari Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabu Varghese 
Évaluation :
5

Some times the gate was up when I arrived and was still up when I left. Anyone could enter the facility without a code.

ROBERT DEVAHL  |  Expérience générale 
Évaluation :
5

We have used this Metroplex Self Storage facility on and off for over 12 years. Any time we needed to store things either large or small, long term or short term, we didn't hesitate to come back here. We appreciate the cleanliness and flexible of this facility and would not hesitate to use it again. Thanks Terry and Metroplex for all you do for your customers.

Pam Vaughan  |  Expérience générale 
Évaluation :
1

My parking place was P1. I understand the cost of doing business. I understand that prices increases. But my rent went from $85/month to $140/month for a 10x20 uncovered parking. I asked why? and the answer was; "because there are people out there willing to pay that much". I took this increase as if I was no longer welcome there. My own statistical analysis showed 7 storage places within 5 to 6 mile radius. They all had available spaces for the same exact parking space for $85/month. So I left. Who ever give you financial advice didnt know what was doing. I used this facilities before to store a boat and house furniture. But I can give positive reviews neither recommend anymore. I wish you the best. Good luck.

Jexer Angel  |  Expérience générale 
Évaluation :
5

Everything was perfect Good job

Charles Dolim  |  Expérience générale 
Évaluation :
2

Under the U-Haul app, it would help if you can allow us to post pictures non out camera library when uploading mileage and gas instead of having to run back out the the truck multiple times to do it in real time. Also, for this location in particular, the staff was not trained on nor had the app on his phone to help me figure out the gas issue. I never did a walk around prior to taking the vehicle, signed the paperwork in good faith that all was well but when I got in the truck, the gas was lower than what I signed for. While attempting to check the truck back in online, it was going to charge me due to me filling the truck back up to the 1/4 tank level I received it. Paperwork documented that I was at 3/8 full but it was at 1/4. I took pictures of the gauge panel when I picked up the truck and when I got back. It matched but not to the paperwork. After wasting time trying to rectify this, my drop off time exceeded max allowable time to check it in. As of now, I was charged way more than originally quoted and I still need to call U-Haul to see what's going on. By the way, he called U-Haul to try and help me figure out the cost but instead the woman in the other end charged my card on file without letting me know. So here I am way over budget and not happy all this happened. Lessons learned but I will be contacting U-Haul immediately!! The truck radio was also broken when I got in. The volume control was bad! Again, we never did a walk through when I picked up the vehicle because I got insurance. Had we done one as I usually do when I go to a real U-Haul place, all this would have been found.

Pamela Barragan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott hamre  |  Expérience générale 
Évaluation :
5

My wife and I started out renting one facility from Metroplex storage, however, while moving we found we needed another unit at the last minute. The staff there was very friendly and accommodating and had everything settled in a matter of minutes. What we thought was going to be a few months turned out to be an entire year! Aside from a few spiders, everything was in the same condition as when we moved it in; there was no water damage, no rat feces or anything we didn't feel comfortable moving into our new house. I would highly recommend this establishment.

Albert Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Troup 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL BELL  |  Expérience générale 
Évaluation :
3

The location hours are different on the door than on line. A little frustrating when trying to drop off.

Robert Monaco 
Évaluation :
1

Way overpriced. 15' was all I saw available and I spent almost $400 for the rental, mileage and that is just ridiculous. Make these things more affordable!

Ashley Malone 
Évaluation :
5

I stored my RV in the same site for 20 years. Recently, the catalytic converter on my RV was stolen while my vehicle was onsite and I paid over $1 500 out of my pocket to get it replaced. Gate is often left open. The only security cameras are on the entrance.

GREG PAHANISH  |  Expérience générale 
Évaluation :
5

I was an hour late picking up my rental and the website (on my phone) wouldn't let me pick it up so I had to call. A bit annoying, but thankfully there was no wait time for speaking to an agent and she was very helpful. It would have helped me a bit had I known how much of an issue it was going to be to be an hour late on the pickup.

KEVIN MEYERS 
Évaluation :
5

All was very good expect for the price increase that was quite substantial.

steven spiller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Verver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE RIOS 
Évaluation :
1

I didn’t receive my dollys I payed for and had to load everything by hand.

Eric Foshee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Jones 
Évaluation :
2

Truck was dirty in the cargo area and smelled. Plus the front bumper was bent and the brakes made noise when applying the brakes. If I didn't need the truck so bad I would of waited and gotten one somewhere else.

ALFONSO BLUITT 
Évaluation :
5

No complaints. It did exactly what we needed it for and when we needed access we were always able to get it. Merci.

Scott Friedman  |  Expérience générale 
Évaluation :
5

Their hours are limited but we were able to work it out.

Scott Lauer 
Évaluation :
2

This review has nothing to do with the location. Instead, I need to talk about the reservation process. There were numerous problems with my reservation. When I placed the reservation over the phone, the Uhaul employee input the information incorrectly. This prevented me from accessing the reservation or getting my truck and required 3 phone calls and almost 3 hours to resolve the issue. During one phone call, I was placed on hold for almost an hour. Despite correctly following all the instructions, my move was greatly delayed and I had to spend additional time and resources the following days to make up for it.

Devlin DeCutler 
Évaluation :
5

I had to keep my truck rental longer than planned. I was able to extend the time with no hassle and because it was off hours no additional charge.

Peter Joeckel 
Évaluation :
3

When I dropped off truck , it was confusing as to where to leave it and who to give key to. Lady at counter didn't look up my info when taking keys. I received a call on Monday saying that I never returned the truck. Didn't appreciate that.

Sheila Giles 
Évaluation :
5

Thanks for a great job! Start to finish. Easy peasy!

DENNIS JONES 
Évaluation :
5

Awesome facility.

Festus Wanjohi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN BEAVERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK LEBLANC  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE CANALIZO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB GOMEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW ELLIOTT 
Évaluation :
5

We have used Metroplex twice and have always been so pleased with the management and the facility! We would absolutely recommend to others.

danielle ritchie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff boylan  |  Expérience générale 
Évaluation :
1

Wasn't properly checked in and never signed a contract when I picked up equipment. Returned truck with the same 1/8 tank fuel and was charged $54,75 for 5,5 gallons. Also was charged double the rates for the rental at $40 and double charged for Safemove insurance totaling $28. Im still waiting for a response from uhaul and the owner to amend the charges and haven't received a response.

Christopher Telles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane Sealey 
Évaluation :
5

All was perfect- Thank you.

Donald MCGUIRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Andreola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baillie Nieuwsma  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Laughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES VANOVER  |  Expérience générale 
Évaluation :
3

Only open 1pm-5pm? App errors out on check out saying it doesn't find the pics I uploaded, but still received email saying everything is ready. Instead of just an error message the error handling should take me back and give ability to rectify and continue.

Jason Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny McCutcheon  |  Expérience générale 
Évaluation :
3

I requested two dollies for my move, was charged for two, and only received one with the vehicle I picked up. The gentleman who processed my rental didn't seem to know or care.

CLAYTON JOE ELMORE 
Évaluation :
1

Pick up was slow and laborious. We had paid for a furniture dolly that was not in the truck and there was no one on site to help up.

Tara Goodwin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES S DICKSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathleen murphy 
Évaluation :
5

very easy and convenient! Great price

Cayne Wallis 
Évaluation :
1

I was routed to a non operational location without being notified. I have rented many many times before and was treated like a criminal. You called my business contacts and friends WITHOUT MY PERMISSION to check me out. I WILL LIKELY NEVER RENT AGAIN FROM YOU AND WILL GO OUT OF MY WAY TO SPREAD THE WORD. I SPENT OVER AN HOUR IN THE HOT TEXAS SUN TRYING TO USE YOUR THIRD CLASS APPLICATION IN BLINDING SUNLIGHT WHILE BEING BORDERLINE HARASSED BY OPERATORS WHO WERE APPARENTLY TOO BUSY TO DO THEIR JOBS. PLEASE HAVE YOUR PRESIDENT CONTACT ME REGARDING THE ABYSMAL PERFORMANCE OF YOUR FIRM.

Robert Conover 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin Hawley 
Évaluation :
4

*

Thomas McDonald 
Évaluation :
5

Treat your customers like you don't have a monopoly. Your service is terrible.

Paul Langenbahn 
Évaluation :
5

Don't change a thing

Robert Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james Pullen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Gambill 
Évaluation :
5

Thank you so much for your patience and kindness as we were coping with a difficult and postponed move. You were so helpful! May God bless you in keeping with the say that you blessed us! RMSeevers

REBECCA SEEVERS  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig McColaugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommi Kirk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney mundell 
Évaluation :
5

The telephone hold times can be quite long.

Beret Evenstad 
Évaluation :
3

Truck was old, worn and air conditioning did NOT work

Ross McCready 
Évaluation :
2

This was awful, they called to confirm two days before and I asked to move the reservation to 8AM from 10AM. This was never done. It took 1 hour to get the reservation open on the phone and once complete , we got to the key and that was not in the box. We finally had to go to another place to get the truck. All this took 2 hours of phone conversations and a 20 minute drive.

John Oleon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Conde-Cole 
Évaluation :
5

Teresa is great!

Pamela phillip Bustard Bustard 
Évaluation :
5

The manager Teresa Albert was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa Albert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Hamre 
Évaluation :
5

Great service

Shri Kesavalu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH MARCHMAN 
Évaluation :
1

I was charged for 2 Dolly's and only used the 1 (appliance dolly) that I had reserved. They charged me for the utility and appliance. I reached out twice to resolve but have not heard anything back.

Joseph Hague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY PANNELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Garite 
Évaluation :
5

Teresa and Brenda provided great service and were very friendly. They fixed some issues with the reservation that the website had wrong.

Kevin Reince 
Évaluation :
5

Teresa is wonderful! Great customer service!

Darryl Hicks 
Évaluation :
4

The location wasn't the problem it was fine but I paid 181 in advance and I when I arrived it was 212.. I paid in advance to avoid this

Zachary Burch 
Évaluation :
3

Truck was not ready and it took almost an hour to get everything done at 10 PM. We were peomisss a $50 discount!

Erick Da La Cruz Hernedez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim Covington 
Évaluation :
5

I have been a customer for 7 years, the only reason I left was the price. I'm now renting a 5X10 space for less $40, was paying $75 for a your 7X10. Plus my beginning rate was $40 increasing to $76.

JERRY CERNOSEK  |  Expérience générale 
Évaluation :
5

Merci

NIKOLA NICK BELJIN  |  Expérience générale 
Évaluation :
4

Lady was very nice who got me checked in, no complaint there. Truck was clean. My only complaint was the back drivers side taillight was out. I feel like these things should be checked by the company and not by me getting pulled over.

Paul Rubio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Presnall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Parsons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Henson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Estler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon ragsdale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric friedel 
Évaluation :
3

The problem with that location is there is so much construction going on. It is hard to get in and out. The lady that worked there was great. Helpful and very personable.

Mary North 
Évaluation :
1

I was there over an hour. Make sure the employees know what the reservation is for so they don't try to charge double what they're supposed too. Also don't charge me for an extra day when I already paid for an extra day. Y'all overcharged me and owe me money. I will never use uhaul again nor will I ever recommend it to anyone.

Brandon Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline Cooley 
Évaluation :
5

They are very nice. Reservation completion in person was easy.

Privacy Request  |  Premières impressions 
Évaluation :
1

Worst customer service experience. Rude staff at this location. I am STILL waiting to resolve the issue after 2 weeks haven't heard back from Uhaul with an acceptable solution. Stay away from this location and this company if possible.

Catherine Jacob 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne Underwood 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kris Moulton 
Évaluation :
5

Teresa was very helpful and made sure what I needed was available when I needed it. Timing was critical for me and she did a great job!

S Palmer Keith 
Évaluation :
5

Everything was great! We have had both indoor and outdoor storage at this location for years and Teresa is always so helpful and easy to work with. A+ all around.

tanner HOWE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY SOUTHGATE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby Tillman 
Évaluation :
5

I forgot the manager's name, but she was terrific and efficient. I was in and out quickly. Merci.

Truc Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean vallery 
Évaluation :
5

Theresa is probably one of your best employees!

Erich Kissick 
Évaluation :
5

It was an awesome experience!!! She made it so pleasant and easy and moving is never easy!!

wendy littleton 
Évaluation :
5

I am so impressed with how Uhaul handles rentals and service. Theresa, at the location we use couldn't be better. She is organized and so helpful. She always accommodates all of our needs!

Erich Kissick 
Évaluation :
5

Theresa is fabulous to work with at this location. She makes the process very quick and easy and she is very sweet and helpful. I will try to rent from this location whenever possible.

Erich Kissick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich Kissick 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom jackson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall Sellers 
Évaluation :
5

Teresa is the best

Phil Mills 
Évaluation :
5

This is the cleanest most well run facility I have seen in quite some time ,Awesome

david hurst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Wiese 
Évaluation :
4

Getting set up on premise was a breeze. Super-friendly staff, clean storage unit.

Privacy Request  |  Premières impressions 
Évaluation :
5

rear door to trailer hung up when raising/lowering

Brent Rudd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Stoffels 
Évaluation :
5

The customer service at this location was top notch! Highly recommend not only uhaul rental but for storage as well!!

TERESA ALBERT 
Évaluation :
5

Nothing - Theresa is the absolute best!!!

SHANNON WEISE 
Évaluation :
5

Teresa is a highly positive force of nature! She truly provided the best rental experience I have ever had, any time, any where (and there have been quite a few). Will definitely go back.

tom kenna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobir Abdurakhimov 
Évaluation :
5

teresa was very professional! very helpful

TERESA ALBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne LeBon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN SMITH 
Évaluation :
5

Teresa is an outstanding, helpful and friendly person. What a pleasure to be with and to do business with !!!

Dan Harrington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Carpenter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

clifford dunn 
Évaluation :
5

Great job!

Kelly Cooper 
Évaluation :
5

Very accommodating and easy to do business with!

Privacy Request  |  Premières impressions 
Évaluation :
5

Very friendly and efficient.

Privacy Request  |  Premières impressions 
Évaluation :
5

The staff at Metroplex Self Storage 3 was very helpful. They were thorough with the paperwork and explaining the information I would need during my renting period. Je les recommanderais à n'importe qui.

Privacy Request  |  Premières impressions 
Évaluation :
4

The online reservation didn`t help with the paperwork but the people were good and the facility was clean.

Privacy Request  |  Premières impressions 
Évaluation :
3

Nice clean facility.

Privacy Request  |  Premières impressions 
Évaluation :
4

Very helpful.

Privacy Request  |  Premières impressions 
Évaluation :
4

Easy check in, clean facility, good access to unit

Privacy Request  |  Premières impressions 
Évaluation :
4

Truck check-in unit rental processes went smoothly.

PAUL LARMON  |  Premières impressions 
Évaluation :
4

The employees of Metroplex Storage 3 were very helpful! They showed me exactly where my storage was and even swept it out for me.

Privacy Request  |  Premières impressions 
Évaluation :
3

They were very accomidating, allowing me 24-hour access on my first day since I would be arriving late with my stuff.

GARY INGRAM  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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