Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hey Guys, Congratulation, you have the best and a very kind and friendly Manager over there. I will be back soon to this facility. Regards, Adib C. Rouhana
Adib Rouhana
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Expérience générale
Évaluation :
3
Better experience needed on the app to return the truck, needs to be less pictures
Pelumi Bamidele
Évaluation :
4
Le client n'a pas laissé de commentaire.
Phillip Russell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammed Farooqui
Évaluation :
3
Improve navigation of app. It was difficult to really figure out how to retrieve my keys when I got there, in the app. It also required someone to verify a secondary number on the day of pickup. I got other things taken care of the day I scheduled with uhaul, so that picking up would be quick - and thankfully my secondary person was awake at that time. Also I attempted to take photos at drop off but the app reloaded somehow and just stated I was finished. I kept photos in my phone anyway just to make sure I had them, in the event of any discrepancies.
Mykel Mania
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIERRE SAMS
Évaluation :
5
The lady at the desk was super friendly and helpful. Even though I caused her losing a customer, by returning the equipment late, she solved the problem for them to have their equipment at an alternative location and treated me with a great smile, like nothing ever happened. A big thank you for the kind and professional attitude.
Armin Sameri
Évaluation :
5
My experience with getting the truck was no hassle. But I highly do not recommend booking any of the MOVERS that they offer to assist with moving. It's GHETTO as hell!!!
Aciea Parker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward Stevenson
Évaluation :
4
Everything was great! Just struggled to open the latch for the lock on the cargo door.
Melissa Reyes
Évaluation :
5
Haul doubled my rental storage fee without notice. You say you mailed a notice but I never received one. Why not email since that would be faster and more secure. I found another one at another location for the price 8 was paying before your increase.
AMANDA BRISENO
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Expérience générale
Évaluation :
5
Water was able to get in on the floor in the back. Several wooden things were damaged. Also there was a major price jump, $165 to $300. December was $165 and Jan was $300. That seemed very unreasonable.
SUSAN JOHNSON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Grant
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM PERDOMO
Évaluation :
4
Le client n'a pas laissé de commentaire.
antione carter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Winston Niebles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gesselle Martinez
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Duarte
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Expérience générale
Évaluation :
5
Wonderful experience! Customer service was excellent and my truck was out front ready to go when I arrived. Love the staff...so friendly and welcoming!
RAE MYERS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joey Brandt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nasir Dahab
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHELLEY BROCK
Évaluation :
5
U-Haul Rocks !
ASHUTOSH PATANKAR
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASMINE RENEE ROMAN
Évaluation :
3
Charged for fuel that wasn't supposed to
SHUAIBM LORD
Évaluation :
1
Le client n'a pas laissé de commentaire.
Steven Scheberle
Évaluation :
4
Maintenance the truck
Patrice Perrilliat
Évaluation :
5
The attendant was always super friendly and helpful with any of my questions. I rented a space there for almost 4 years and never had a problem. I would highly recommend this storage location to others in my life. Merci.
MELISSA LEE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred Williams
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Expérience générale
Évaluation :
1
I got charged for equipment rental during a day that the location was closed. Very poor business practice.
RICHARD BEARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN ROX
Évaluation :
5
On the mobile rental it needs much improvement , waited for 2 hours, lock would not open in order to retrieve keys inside cargo box, called customer service and was on hold for 2 hours, finally called this place above and got a truck from them.
DAVID NAJERA
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA DAVILA
Évaluation :
3
Manger was nice :)
AUSTIN RODERICK
Évaluation :
2
Le client n'a pas laissé de commentaire.
NATHANIEL EWING
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodis Thompson
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Expérience générale
Évaluation :
5
Overall Excellent Facility. Staff always helpful and polite.
ALLEN FISCHER
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Asael Gonzalez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Terry Colwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Fischer
Évaluation :
5
From the call to set the reservation to the lady at the Uhaul desk, everyone was helpful, clear and made the experience smooth and simple
Marshall Gordon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne Horwitz
Évaluation :
2
Only because it's a limited outlet. Main business is storage rental. It was convenient for me and would use again.
Barry Kindred
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome McDonald
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim Phillips
Évaluation :
1
It took 2 hours to get a truck after being informed incorrectly regarding my reservation TWICE and 3 extended calls with customer service after driving all the way out to the colony from Dallas. It was a nightmare
Michael Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Green
Évaluation :
5
Good storages
ENRIQUE ORTIZ SANTOYO
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gaehag Kim
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick McClain
Évaluation :
1
This store set their odometer to Kilometres and when I ended my trip did not convert the kilometer to miles instead has cheaply charged me basis on price/km instead of price per mile. I drove for about 78 miles and expect to be charged the equivalent for 48 miles instead I've been charged for 78 Miles. Waiting to hear back from the store manager. If this is a strategic gimmick that Uhaul I'll be sure to raise this with legal.
Jithin John
Évaluation :
5
I couldn't tell you, the service I received was excellent and the representative was extremely courteous and professional. Much kudos to her... you should give her a raise. I will definitely recommend that U-Haul location to all of my family and friends!!!
cecil phillips
Évaluation :
5
Excellent service in every aspect! I couldn't be more pleased!!
Deborah Queeney
Évaluation :
5
Excellent customer service
Vinh To
Évaluation :
3
1. The gas tank was not full as stated on the agreement. I traveled 36 miles and required 7,3 gallons to fill. For a 10 foot truck this gas mileage would have been around 4,2 gpm while it most likely was around 10-11. Hence the tank was not full. I was surprised to get hit with an environmental fee for ozone. This is already covered under federal taxes when I bought the gas. Since I have rented 50-60 trucks from Uhaul (as well as others from Penske and Enterprise) I have never been charged an environmental fee before. Sounds like fraud to me. 2. When I arrived at 12:50 fo pickup at 1:00 PM, there was a sign on the door saying the clerk was walking the property and that I should call a number to advise I was there. I did call but no one answered. I had to stand outside for 10 minutes in 100 degree sunshine until she opened the door.
Richard Navarro
Évaluation :
5
Excellent staff and friendly service. She was able to accommodate my request with no issue and made what is typically a difficult process smooth, easy and actually enjoyable!! 5 stars and thumbs up to this facility!
NATHAN KILPATRICK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taiwo Lewis
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kristine Stasny
Évaluation :
5
Great location and super friendly and helpful staff. Would recommend this location to anyone.
Alexandre Stanfield-Pinel
Évaluation :
5
Great storage facility. The location is nice and clean, it`s well built for large trucks to maneuver, and the person who runs it is super friendly.
Privacy Request
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Premières impressions
Évaluation :
5
They were very helpful. Was able to return the vehicle even though it wasn't the original location for drop off
NORMAN JEDLICKA
Évaluation :
3
Le client n'a pas laissé de commentaire.
Josh Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan DeSantiago DeSantiago
Évaluation :
5
I call in to cancel my reservation and the receptionist was very curtious and nice. Solve all me need.
Privacy Request
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ashley rider
Évaluation :
5
Return date on contract shows 12:38PM Monday, 8/1/16. Equipment was returned on Sunday morning, 7/31/16. Further, 1838 S Josey opened 8/1/16 at 9:00AM. The extra day charge of $40. s/b credited to my Discover ASAP. Thank you for reading this. Doug Hogan 972-628-2390 work or 972-897-2960 cell.
Doug Hogan
Évaluation :
5
Give Leslie a raise, she was sooooo attentive n knowledgeable. Need more folks like her. Thx, n blessed day. ClnChico2
Charlotte Suter
Évaluation :
4
Needs a uhaul sign, location is very easyeasy to miss as there are nono signs or the typical orange color
giovanni seoane
Évaluation :
3
Not going to use at this location. Cancelled
Privacy Request
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Premières impressions
Évaluation :
4
Brenda was extremely nice and helpful
Privacy Request
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT MONTENEGRO
Évaluation :
5
The moving blankets were filthy when we opened them. About 1/3 were so caked with mud that we couldn't even use them because i didn't want the mud getting on my furniture.
TARA TAGUE
Évaluation :
5
Le client n'a pas laissé de commentaire.
KERMAN SYKES
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID HOOPER
Évaluation :
5
All was great and everyone was very friendly.
Christopher Holben
Évaluation :
5
I had an excellent experience. I was amazed of how well my transaction went.
Greg Rico
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Goode
Évaluation :
5
Courteous staff. Easy check in. No hassles, unit was ready when i arrived.
Privacy Request
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN LEE
Évaluation :
4
My rental was ok when I left but as soon as I left Dallas, the A/C went out. It was the 2nd worst trip ever. The first time time was when a Uhaul truck broke down on me in the middle of the desert in Arizona. It took Uhaul 15 hours to come out to fix the issue. Please see that all vehicles are well maintain for all customers.
John Vargas
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEITH WIGLEY
Évaluation :
5
Very pleased with the service
Privacy Request
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Helman
Évaluation :
3
The gas tank was listed on the paperwork as 3/4 full. It was actually less than 3/4. We brought this up to the employee and she refused to change the paperwork and said it must be parked on an incline. Also, she told us we could drop the truck off any time, which resulted in us being charged for an additional day. We were also shorted on mileage.
ASHLEY MAYES
Évaluation :
5
Truck warning light went on and off intermittently. Truck rattled terribly and wind whistled through it
JOHN CAVER
Évaluation :
3
PUT SIGNS OUT FRONT STATING UHAUL RETURN!!
Melissa Rogers
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter thoes
Évaluation :
3
The clerk who helped me was not very competent. I had made all reservations on line and arrived at the time I had told them on the phone the day before. It took over 30 minutes for her to process my paperwork and then I had to remind her I had reserved, and paid for, an appliance dolly. She was going to send me out of there without one. I had to go to the back of the lot and back the truck out myself.
LUCINDA CARMICHAEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALLEN FISHER
Évaluation :
3
Le client n'a pas laissé de commentaire.
TRACY CATHEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
ebony richburg
Évaluation :
3
The truck has an iside tire with an issue that caused it to blow out 30 minutes from Carrollton. The outside tire on the same axel side was 1/3 bald. There was tread on the other 2/3 of the tire, and that tread showed when we picked it up. Thus, we could not see the bald spot. We lost 2 1/2 hours waiting for UHaul Roadside service to replace BOTH tires. The blowout caused the muffler tailpipe to melt a hole in the lower siding.
ALLAN ORR
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAMIKA SIMMS
Évaluation :
3
My only complaint is that the majority of the blankets I received were wet. They were so wet that I did not use them.
GARRETT CORLEY
Évaluation :
5
really good
MARIA GARCIA
Évaluation :
3
Didn't open until 9am. Makes for a late start for Moving Day.
DAVID ROBBINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Wilson
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAVID ROGERS
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON PITT
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA LOWERY
Évaluation :
3
Le client n'a pas laissé de commentaire.
George St.Clair
Évaluation :
2
Le client n'a pas laissé de commentaire.
MARK PARHAM
Évaluation :
5
They were professional, courteous and pleasant to deal with. I wish every everyone I dealt with was as nice as they are...
NEIL SHOCK
Évaluation :
3
Le client n'a pas laissé de commentaire.
EUGENE SCHAEFERS
Évaluation :
5
He did not have the pads I needed and he said he let them know this on the phone when they booked the reservation. I had to go to another location to get the pads. Other than that is was a perfect experience.
PATRICE FOREMAN
Évaluation :
1
The agent DID NOT inform me that there was a 0,79 per mile charge! She asked how many miles I was driving and that is all. When she read the contract to me she stated "If see here this shows the fuel tank is at 1/4 and this is your approximate total of $111 for the rental. Here it shows that if you do not return the vehicle on 1/4 tank then you will be charged this specific fee. Please sign here!" It was my assumption that these were the only important parts of the contract based on what she stated. If I had known there was a 0,79 cent charge per mile I would have rented a bigger vehicle or changed my plan on how I moved. I am disgusted and angry at this type of service! I contacted the rental location and she was rude, disrepsectful, and raised her voice at me stating "Well I told you there was a 0,79 cent per mile fee and even if I didn't thne you signed the contract and should have read it!" I have officially contacted U-Haul to file a complaint over my bill! I have never rented a U-haul before and I never will again!!!
MARK LEACH
Évaluation :
5
This is the cleanest facility I`ve ever been in. The staff is friendly and super helpful. The rent transaction went quickly. Very professional, excellent customer service!
THERESA JONES
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Premières impressions
Évaluation :
5
Cleanest facility I've ever been in. Plus, the office staff are friendly and helpful! I hope they keep it up...it was refreshing to experience!
Theresa Jones
Évaluation :
3
Le client n'a pas laissé de commentaire.
daniel swanson
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARY MENDEZ
Évaluation :
3
Hard to locate due to small sign.
JOAN PROPP
Évaluation :
1
They are charging me 1/2 thank of fuel when I returned it at the same level when I took it. I did returne the truck after hours leaving the keys at the return box, they sent me my receipt with the fuel extra charge. I called the location, they said they can not help me because the persone who did the charge is not working that day and I have to wait for her to go to work to solve the problem with her!, ridiculus!!!
JOSE CARRILLO
Non les évaluations ont été soumises pour cet établissement.