Me spareció bien me atendieron bien
Noslin G
Customer Reviews for Miami Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Juan was great :)
Guadalupe MThere is NO PARKING in that facility! I had to leave my car on the street a block away! The U-Haul person there added insurance to my order without my consent! I specifically marked the no insurance option when I reserved the van online. I am still waiting for a U-Haul manager to contact me with a determination of whether or not I will get a refund of $21 for insurance I did not want. I would NEVER go back to that location to rent an equipment again!
Ileana GHave the trucks clean. And demonstrate use of equipment.
Victor SNothing. Amazing Service !!!!
Regina MTrato profesional y rápido con calidad felicidades
Guillermo AVery professional staff. Great service.
Angel GLoved the easy pick up and the ability to add movers - the movers we selected were AWESOME!!
Nancy PWorst experience
JOSEPH CBueno
Jose PTruck need a lot of maintenance. Steering wheel, goes from left to right and viceversa, causing not control. Driver door barely close.
JUAN LBe ready and willing to help the customer. when I went to pick up the truck there was no one to assist me. I was told to come back in 15 minutes. After 30 minutes there was still no one to help me. That is when I called customer service, as I was on the line with Uhaul, an individual working in the shop realized I was about to complain so he came to finally assist me. As if I was a bother to him at that point. if they provide this service they should be willing to help the customers accordingly.
yoel OThey were closed when I arrived. I gave the keys to someone who was associated with UHaul and working on other cars. It was very difficult to determine if they were a UHaul agency or not.
Jose AIt was not clear where I could drop off the vehicle. It is in a traffic-congested area.
Elias VNo English speaking persons present, office in two bay mechanic's garage. No one at the office during what should've been business hours (11:15 am) and no drop box.
SANDRA PReduce the prices.
Marcial RJose was very helpful and kind
Jorge A👍 Great place.
aguiler sCargo area was generally clean but had grains of rice inside. I needed a broom to sweep them out.
Lukas CGracias
Maria ETruck was belong blocked by another car they were fixing and I had to wait an hour to get the truck out and it smelled like poop inside. Very disappointed
Gabriel GTake the phone
MILINEYS DEverything was great except charging customers a dollar per mile is ridiculous but customer service was awesome employees were very polite and truck was very maintain just didn’t agree on the dollar per mile was kind of disappointing
Alain FThere is no assigned parking space. I was able to manage because I saw the other U-Haul trucks parked. The area is surrounded by three big garbage containers. The smell is unbearable covered in smelly mud.
Tyrone FJennifer and Jose were amazing and helpful
ISAIAS DHave the vehicles checked mechanically and clear any lights.
Jason BThe vehicle was dirty inside, the back had broken glass in it. All the tires were bald and one of them had a huge nail and hole in it. We ended up getting a flat tire and having to fix it. We lost 2 hours of time because of this. U-Haul did NOTHING about it and now has the balls to ask me for toll money which they charged my card for without my permission. I will NEVER rent from them again and will continue to post on social media the horrible experience I had with this rental.
Ana YThe best uhual Experience I've ever had. Alex was just amazing and so helpful and accommodating with everything especially during Labor Day weekend he was excellent.
Maria REs el peor servicio al customer!!!
Efrain MThe truck was really dirty with grease on the floor. How can people can place their furniture in that dirty floor. I had to put matts so my furniture don't get dirty.
Erick CQuick friendly service
Jorge BAlex was wonderful, called to check in upon my arrival! Everything went smoothly during both the pick-up and drop-off. Would definitely recommend this location!
Nicole BRoach infested vehicle, I reached out to customer service I have not heard back since.
Elvis PJose was great
JOSH GOnline check in not available at the location once I checked in online at the site. The U haul website indicated I could check in online but once I got there I had to see the mechanic of the tire shop which was also a uhaul rep. Don't make online check in available at this location if it's actually not available. Waited about 40 minutes for someone to attend me
Federico MCharged me for insurance I did not request. Pickup time was wrong truck arrived an hour and half late
Daniel VGreat service !
Jesus MA little unclear where to go on the premises. One located though the service is excellent.
Anthony CThe service was good overall
CarlosE AI did my reservation online and specifically waved the insurance, but still they included the cost on my bill. I called uhaul and I was told the people from that location will call me, but they haven't reach out.
Clary VVery good I like
Pedro SSimple, easy and staff friendly
Altamease Hover all great service Thank you
Alberto F100 % awesome! great overall experience! Jose was very helpful and knowledgeable five stars ⭐️⭐️⭐️⭐️⭐️
Jesus Zexcelente service 100 % recommended
MEL CThe truck was kind of old used kind of rough but it got me from point A to point B
ESTEBAN BGreat customer support, amazing business, I will recommend always
DAVID VFabulous
DANIEL SQuick in and out Jose was very helpful and very knowledgeable 5 stars
EDUARDO MThe rental process itself was quick and easy. Perhaps this may be most important at the end of the day, however your office needs to be clean, free of clutter and with a working AC. First impressions matter.
ISABEL FJose was great
Roberto PVery pro service ! Quick in and out 5 stars ⭐️
JONAKI CJenny was very helpful and kind. I will deff rent from this location again.
eduardo v