Le client n'a pas laissé de commentaire.
Angel S
Customer Reviews for Miami Total Security LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience, nice customer service 10+
Jose ZI always recommend this location to others, because of the excellent service they provide.
Thebreadoflifemi IFanny is fabulous! She's cordial and efficient! Merci.
GERARDO VAbsolutely nothing, this place is the perfect spot and the app works fantastic. Excellent job from everyone. Merci encore.
Raymond CI'm a repeat customer. I was very happy once again with quality of service received and staff courtesy. Convenient location.
Sandra JDoing everyhting by app is ok. It takes a while and is a long process. Seems like you do the initial rental, then when you get there, you need to do a bunch more. So it takes a while. Next time I may see if I can just deal with a person.
John LExcelente atención al cliente 👏
Pablo PFanny have the best service and customer service Simple had the best service
Alexis PExcellent Service is a big plus to have this UHAUL location near home. Mrs. Fanny help me with the reservations all the time for my small business.
Raylily Rexcellent customer service, no issues, truck was there as expected without any delays. 100 % recommended.
CINDY CFanny is always a great owner. She always has stock and the units are very clean and new. I recommend it thank you so much for always being there for my business.
karla mExcellent customer service
Jose ZTje truck was not clean and in poor condition. Tire pressure was low, engine light on and car shook when driving
Stephanie RIt would be great if the correct keys to the correct vehicle or inside the lock boxes for after hour pickups. This issue led to 3 and a half hours of time to get my vehicle and go. It was a grueling experience that I wish no one else to have to go through
Nelson MThe entire experience was excellent overall, the only remark I would make is regarding the app, on occasions the GPS fails and even though you are at the right place, you cannot begin the process of taking out the car due to this failure. Everything else was excellent.
Rolando CExcelente servicio y muy eficiente
VADIMIR CGreat service! I did self checkout and pickup truck was ready when I arrived and key in the lockbox no issues at all.
Luis JKeep up the good work!!
William FNo comment
REINALDO AThe lady that attended me was very helpful, kind, and knowledgeable to promptly get the truck I needed, even that it was early before the business hours. Merci encore.
JoseFernando RExcellent commmunication & services!
YESSICA TEverything good satisfied with the experience.
rafel DNo comments
REINALDO AGreat experience
FERNANDO RLe meilleur
Jose AProvide a receipt once we’re done
Raymond C100 % good service
Marlon EExcellent service and good quality in such short terms notice for rent the equipment I needed for my moves. Thank you U Haul.
HEnerrique LNo changes
Moises VNothing, the lady that assisted me was absolutely wonderful
Gabrielle WThe experience was great and am very satisfied.
Milagros BHorrible experience.
Natheenashane SFue perfecto, y fanny me ayudó muchísimo, Gracias fue un excelente servicio
Alexis PMuy buen trato y profesional
ALEXIS GThe dealer at the Miami Total Security, LLC location called me after i was already 30 min away into my move and said that she gave me the wrong truck keys and that I needed to drive back the 30 minutes and switch trucks... this forced me to have to cancel my movers that I had scheduled and put me behind completely on my move. She said she would give me a discount for the troubles and never did. One of the most stressful days of my life due to this dealers negligence and then also not keeping her word.
Harriette mgreat job!
Juan CVery quick and great costumer service!
Jackie OIf a person is not tech savvy, this would have been harder. It took a while for the instructions to load while I waited to get the vehicle.
Michelle CEasy, quick and great service
Sonia VVery Nice service
William HGet the return app to work correctly. It took 4 tries to get it to finally get all my information entered. And 30 minutes for my time wasted.
Gary Bbesides u-haul costumer service# you should have a local# where they can answer you.there were 2 different # supossedly "24/7". NO ONE ANSWER .
jose gI have rented twice this month and both times they have made the same mistake, they do not put the correct key in the mailbox, they do not answer calls, they do not answer texts, you have to insist many times so that they can correct their mistakes, customer service is very bad....unprofessional!
RUBEN HEasy and fast facility location!! 100 % recommended!!
LUIS DNeeded MORE THAN TWO HOURS to receive key after finding out the store was closed at 12:00 pm and my pickup was scheduled for 1:00pm!!!!! 24/7 ? What's that about? I had 7 different operators over the 3 hour phone thing! Does that mean there's someone incapable to answer my phone 24/7? Not to mention the scant 4 hour use I needed (from 1pm to 4pm) to pick up a piece of furniture! Turns out I needed to spend on UBER , waste MORE gas by missing appointment and you'll STILL NEEDED THE VEHICLE BACK AT 4:09pm the same damned DAY!!!!! I want an explanation of 24/7!!! I expect this! In the end I was told, thankfully, that I could keep the truck till the next day(4:00pm). And another spokesperson agreed to send a $50 "sorry fee". But I haven't seen that as of now: 4/25/22
DONALD P