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Stephen G.
Customer Reviews for Michael Cole Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks to Michael Cole Enterprises for a efficient rental process.
JOHN V.Did the mobile service and this was annoying. After getting there it took me about 30 mins just going through the steps to proceed. Half the questions they should have done prior like pictures of your driver license front and back for them to get an approval. them to verify with another person besides you.. this is all things that should have been done when you booked. Very annoying and most like won"t use that program again because of this delay
Stephen R.My vehicle broke during the rental and Uhaul told me they had to charge me 1200 dollars for a wrong destination charge because I was unable to bring the trailer back
William A.i rent trucks frequently. I always rent from Michael Cole Enterprises! They are so helpful, friendly and accommodating!
LAWRENCE S.Easy check in/out. Friendly service.
Philip P.My sister is allergic that cats. There was cat hair in the van her body was itching her and was sneezing a lot. The van also didn't smell too good which made us uncomfortable.
Stephane C.Great place to do business
MICHAEL W.Did not quite understand how to use the straps that went over the tires to secure the vehicle and I had problems with them coming unhooked without my help thank you
James L.Michael, the owner, made pick up and drop off so very simple. He was helpful in making sure i got the best service and price for my needs. I'll definitely be using him again for my trailer rental needs.
Theresa H.They were very accommodating and helpful since this dealer was not listed on Uhaul's website but was very close to my home. They gave me great peace of mind that I could drop off my rental and it would be taken care of and it was!
Richard D.Maybe chapel Cole was a pleasure to rent from.
Lucas P.Friendly location
Ehren M.Nothing. Very flexible.
Edward D.Both Mike and his co-worker were wonderful. I'd rent from them again, anytime. I will give their name number if anyone asks if I know of a good place to rent from. Merci.
Rebecca M.I can genuinely say that this was the best usual experience I've had. I will rent from this location for all future needs.
FRANKIE L.Don't send out without a proper gas cap. I could figure it out but was broken
Peter F.I made a reservation for 11:30. I was there at 11:30. After about 8 minutes a young man (read 10 year old) came out and said that the gentleman that rents the equipment went to the bank and would be back in 10 min. So cool. I started hooking up the dolly myself and filling out my drivers license info for the upload. So 10 minutes go by and nothing changed. Hanging out wondering why I made a reservation and waiting……so it should be 11:48 when he's back and ready to give me the ok right. Yea going to a bank on a Friday at 11:30, or earlier, on the last business day of the year. No one is gonna be there right? Anyway as you can see from the rental agreement he got it started at 12:14. Printed and signed at 12:18. Went out to check out trailer and I had hooked up the chains incorrectly and needed to fix it prior to leaving. (My fault). Try hooking up to a 2020 or newer 250 and see how the hooks work. Whaaaaa. Anyway. The gentleman was and is a nice guy but I guess for a $50 rental why wait to go to to bank and I get it. Stuffs expensive these days and you gotta make hay while the sun shines. Equipment was fine and in good shape. Trip went as expected and the same guy checked me back in the following day when I returned the dolly. He was nice and pleasant just as the day before. That's my story.
Charles B.Very helpful staff.
Carmen P.Facility is most convenient to my home. This is the 3-4th time I have rented from this location. Staff is welcoming, efficient, knowledgeable; it is a pleasure doing business here!
Robert Q.I had scheduled rental for two days. When my husband picked up the trailer the owner completed the set up and connected the lights. When my husband got home with the trailer we disconnected it for use on Friday evening. When we reconnected the trailer Friday night we could not get the lights to work! The only lights we had was the right turn signal. We were unable to use the trailer for transport and I was not able to address the issue until Monday with the rental location. I was charged for a three day rental but was only able to use the trailer one day. This really caused a major issue as I had to make other arrangements to move my items to my craft show. We set up our show on Friday night and break down on Saturday. Not having use of the trailer caused us to make four trips with a uhaul cargo van costing us more money. I would appreciate if someone can look into this matter and refund me the 2 days I paid for the trailer. I have been renting from this location for my craft show for over 20 years this is the first time I was unable to use the equipment!
Donna J.nothing to improve upon. everything was great.
Michael Eric P.Just keep doing what you do.
Stephen G.Everything went very well
Judy M.Excellent service
Paul N.Nothing they are very easy to deal with .
David D.Rental is fast and easy at the local dealers, especially in person. U-Haul app is overly difficult and requires a really good connection to work well.
Robert N.The only helpful piece of information would be how many miles per gallon the van gets. That would help estimate how much is needed on top of what is there. I grossly overestimated and the van was more efficient in miles per gallon than I thought.
Christine F.Dude made it quick and easy. Much appreciated
Mark S.The truck we rented (15') has a serious issue. Heat from the engine blasts into the cabin from under the glove box, and all around the engine cover. The interior of that truck was close to 120 degrees with the windows open. The heat/cool was on cool. The fan was off and the vents closed or we would have baked. AC cannot overcome that continuous blast of excessively hot air. Turned the AC off eventually to at least save on gas.
Ronald P.This location is outstanding, and everything was perfect. The issue I have that I hope can get to corporate is the mobile app. It was awful. It took me over 8 times starting over to rerun the van. It also did not work well on pick up. I had to call customer service and they couldn't help. Please give the app the time it needs to make it respond better. It's a great way to be able to rent. Thank you!!
John W.Rien
Thomas K.EASY GOING PEOPLE, AND ON THE BALL...
Raymond G.Been there a bunch of times and every single time has been a picture perfect smooth experience. The people running the shop are just really nice people. I would never consider anybody else for my truck rental.
Bill F.Very helpful, no hassle and friendly.
William S.I have rented U-Hauls over 40 years from multiple locations. BY FAR, Michael Cole is The Best. Their staff is professional, polite, knowledgeable and very helpful.
Thomas K.Good service excelent atención
JOSE M.The staff was extremely helpful and had the equipment hooked up and ready to go quickly. I have used this location before and will do so when needed in the future. Great service!
Bruce T.Great customer service from Michael Cole Enterprises in West Grove, PA. Excellent representatives for U-Haul!
CHARLES M.Great customer service and clean equipment.
Daniel D.I had to pick up the trailer from a different location than where I rented it and when I was driving the trailer home I discovered one of the tires was flat. It was nightmare getting that tire fixed before I had to move.
James J.nothing…always friendly accommodating. I need uhauls a lot and i always go to michael cole's 1st!!
Lawrence S.The van was clean enough, but it smelled like a farm, like maybe it was last used to transport pigs. I had an issue when I got out and left my keys in the ignition and the doors locked automatically, leaving me locked out. I had to call for service and waste a few hours. I did advise the rental location of this.
Rosemarie R.Quite possibly the best rental vehicle experience I've ever had , and there have been several. Upgraded my truck size last minute with no issues . in and out in record time . Thumbs up to Michael Cole Enterprises in West Grove , Pa.
Gary C.Amazing people! Fast and great Attitudes
Lance B.Could not have been better.
ROGER R.Excellent customer service and friendly/courteous office staff. I encountered a problem with another UHaul rental service in Newark, and after contacting UHaul service at Michael Cole Enterprises, they went above and beyond to resolve the issue with the other agency, and assist me with my rental. Very happy customer!
Christine H.Very friendly and helpful manager!
Thomas M P.Air conditioning was inoperable most of the time during our use. Truck was in horrible condition and all over the road. Something is definitely wrong with the steering and alignment. We'd like to be contacted regarding a credit for our horrible moving experience during the 2 hottest days of the year so far.
Corbin M.People are very friendly here. Nice to rent from.
Ray G.Keep up the good service
Edward T.