No need for improvement at this location. The UHaul link was not working to process my return but the gentleman at this location was very helpful and he processed it for me. I highly recommend this location.
Palma P.
Customer Reviews for Michael Sullivans
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service at the Manasquan location was outstanding and he went out of his way to be helpful. My only "complaint" is with the Uhaul website where the dimensions of the truck were provided. The 15 foot truck that I rented was only less than 13 feet from the door to the front if you measure on the floor. 15 feet was the ceiling dimension. This is very misleading
Cynthia M.Mike was professional and a pleasure to work with!
BILL O.Mike Sullivan is great to work with. Nice guy who makes renting from U-Haul easy.
NEIL G.It was such an easy pickup process! Awesome.
MATTHEW W.mike is great!
PATTY M.The owner Mike was very helpful, knowledgeable and explained everything in detail. I would recommend this facility in the future. Thank you, Chris
CHRISTINA M.Being that I am not really confident with email and texting Sullivan's did a wonderful job getting me all signed up had the van clean and ready to go and explain to me the key drop process. They served their community very well this was not the first time we've rented from them their service was wonderful as always.
KEITH W.We had a very big problem with the virtual check-in. It took close to two hours. It was a big waste of time. Next time, there needs to be a person there.
William H.Mike is great! Always has what I need and very helpful.
Michelle M.Mike was very helpful and accommodating.
Steven R.Nothing. Mike is fantastic.... fast and reliable service... very clean vehicles.. love dealing with Mike. He's a doll.. I would highly recommend his location if you want impeccable service!!
KAROL R.I should not have been billed for a gasoline charge. I put 12 $gas in to the vehicle and drove less than 40 miles. This mistake should be corrected. Merci.
John S.I will NEVER book another U-Haul from a location that isn't open fully. The automated phone app process is terrible and took wayyyy longer then expected. There was also another customer waiting on the premises that also was having a hard time and couldn't figure the system out. How hard is for a multi million dollar company like U-Haul to hire and keep one single employee to run their office instead of leaving everything up to the customer to figure out! I consider myself pretty tech savvy and it was hard for me to do! I can't imagine what it would be like for someone who didn't know their way around cell phone apps at all... TERRIBLE TERRIBLEi wouldn't recommend anyone to go this route! If possible go to a store that is open not an automated App Store! And parking is horrendous! Never again!
Daniel W.The proprietor Mike Sullivan was very responsive to our needs. He was always available. He was factual honest and transparent. He was administratively prepared. He chose the right vehicle for our trip - a Ford Cargo van. He followed through on all paperwork. Great job.
RON D.I felt it was a very long process and confusing to rent the truck totally through my phone . Found it VERY frustrating 😡. And I ordered at 15ft they only had a 10ft truck so I had to make several trips for my move which was more mileage .
Karen R.Awesome
micheal R.Nothing really
Michael R.Customer service was excellent.
PAUL C.Excellent service and experience! I will be back to Mike Sullivan for my next rental!
ALICON I.Nothing. Mr. Sullivan was a pleasure to work with and I'd gladly use his facility again.
Paul S.Don't send 4 emails telling me to leave a review!! Annoying as fuck. Good in person, terrible online!!! Leave me alone.
John E.Simple, streamlined, efficient.
MIKE T.clean and easy
CHARLES G.Mike was great, very very helpful
BARBARA D.Change the man in charge. He was very unprofessional. He charge more money for insurance that I never asked for. It was an horrible customer service.
GABRIELLA B.Why the fuck am I getting chared a 137 fucking dollars for a fucking rental that says 20 dollars... Like the fuck is the false advertising bullshit
ELIJAH W.It is always a pleasure dealing with Mike Sullivan - easy and fast process.
ANNE P.Just a guarantee of a vehicle when reservation is made!
Nancy Z.Really fast and the owner is so nice and helpful. Je les recommande fortement.
Michelle M.Nothing. No problems great job!!
DEAN K.Mike was very helpful and very knowledgeable. He was ready to help to get me on my way with the rental, which was much appreciated, Drop off was a breeze too - I will recommend UHaul, and this location specifically - thank you.
Peter T.Mike was very helpful. He made sure I was comfortable with equipment prior to leaving.
JAMES K.Tiny lot with a dirty, ancient office. Garage staff are rude and unhelpful and I never had the chance to talk with an attendant during drop off. I was charged extra gas fees after I left though I fueled up and was told by the garage staff all with the truck checked out fine. When I came back to speak about the extra charges I was told the attendant went somewhere and I should wait for him. I did for 10 minutes, called the line, no one picked up. I asked about the attendant again and was told by the garage staff that they don't know where he went, they won't call his cell for me, and that I need to be patient. Overall received horrendous customer service at this place and will not be going back here again. I contacted Uhaul through their main website and was reimbursed for the gas charges, but the bad experience is still sitting with me.
Dmitry G.I have rented from uhaul many different sites and location The service at Michael Sullivan's was the best ever I will always rent from Michael Location
Stewart F.Michael Sullivan made this as easy as possible. A nice guy with a great attitude.
WILLIAM H.This was my 3rd time renting at this location. Michael makes process quick and easy to rent.
Vincent S.I have rented several U-Haul trucks from Mike Sullivan. He always does a great job. It's easy and convenient and Mike makes it very simple. It's a pleasure and I highly recommend Mike. I had a terrible experience with World Coffee in Howell last year. The people were rude and ridiculous. Mike Sullivan should train others on how to give customers a great experience.
NEIL G.I had a really good experience and wouldn't change anything.
Suzanne V.Thank you for making everything easy!
Janet D.The office was filthy. The truck smelled. I would not recommend or pick up a truck from this location again. They did not even come out when we dropped the truck off. They handed us the paper and walked away. Rude is putting it polightly
Catherine R.Nice people easy process. No improvements needed.
ed V.This was my 2nd rental this month. Customer service was outstanding.
Vincent S.Mike Sullivan is a pleasure to deal with! He makes the rental trouble free.
ROBERT D.Excellent Service
Louis Z.Rented many times from Sullivans and always a perfect experience. Well done.
Don P.