Le client n'a pas laissé de commentaire.James C.
Customer Reviews for Michigan Ave Mini Warehouses
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cleveland, TN 37323
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 8h am à 12h pm
- Dim : 9h am à 2h pm
Heures d'ouverture spéciales
- 5/12/2021 - 6/30/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Danny P.
Le client n'a pas laissé de commentaire.Melinda H.
Le client n'a pas laissé de commentaire.LENDON P.
Le client n'a pas laissé de commentaire.CIndy B.
Very good customer service.David P.
Customer service was very helpful and attentive will definitely be back to this locationGinger W.
Le client n'a pas laissé de commentaire.Lisa S.
My husband and I rented a truck to move and after I returned the truck to another location closer to us, we were charged so many time because they said there was a â€œsystem malfunction.â€ We are still getting charged for no reason.JESSICA Y.
Nothing.. the lady, though I can't remember her name was extremely nice. She was very helpful and my car battery died. She was very adamant to boost my car off. Uhaul rocks!!!David B.
Le client n'a pas laissé de commentaire.eugene M.
Le client n'a pas laissé de commentaire.Darrell S.
Le client n'a pas laissé de commentaire.Elizabeth S.
I interacted with 2 different ladies on 2 different days and they were very friendly and knowledgeable. I have used uhaul in the past and was pleased with my service. These ladies were the friendliest I have encountered. I will recommend this location and I will return to this location if I have an opportunity.Gary R.
Le client n'a pas laissé de commentaire.Jennifer D.
Greeted right away by super friendly staff! lots of smiles here. Definitely will use this location again for my next rental needs. Lots of choices for rentals and parked where access is easy to get to!THOMAS C.
Staff was professional and helpful..Adam B.
Le client n'a pas laissé de commentaire.STEVE L.
Le client n'a pas laissé de commentaire.Sandra S.
Le client n'a pas laissé de commentaire.Adline C.
Le client n'a pas laissé de commentaire.FLAVIUS L.
Great people, great customer service helped make our move easy and problem free.Benjamin S.
Le client n'a pas laissé de commentaire.Susan L.
The only issue was a rear tire that was deflated.Robert C.
Le client n'a pas laissé de commentaire.LISA S.
Le client n'a pas laissé de commentaire.Larry J.
Everything went well- would keep things just like they areleonard C.
Le client n'a pas laissé de commentaire.Merle I.
Kasey is awesome!!KORREY W.
The trailer was not clean but was maintained so that should be a separate question. But I would still use the same location again the lady was awesome and nicewilliam G.
Amazing customer servicePhillip W.
I was really impressed with the team's customer service. They went above and beyond assisting their customers. The store was closed and they stayed over to help all the customers. Thank you very much to Casey and Amanda.Raymond A.
Made me clean my own vehicleAUSTIN Y.
Le client n'a pas laissé de commentaire.Terry T.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Roy D.
Le client n'a pas laissé de commentaire.Linda T.
Le client n'a pas laissé de commentaire.REX K.
BEWARE of the bogus 21,95 $ "fee" for dropping off your trailer after hours! If you don't "check out" your equipment online they automatically charge this fee. Guess if you don't have a Smartphone or cell service, you're just screwed. I have called two different U-Haul reps to try and get this fee reversed because they gave me the wrong link to the equipment at check-in, so I didn't bother to do it. They WILL NOT reverse the charges. Have been a loyal U-Haul customer for over 30 moves, and thanks to this stupid policy they just lost my business to Penske! BAD MOVE, U-HAUL!!!Michelle L.
Everything was greatKent F.
Le client n'a pas laissé de commentaire.Corey L.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.MICHAEL D.
Very easy to work with.Lynn B.
Le client n'a pas laissé de commentaire.Labron B.
I was charged a 20 $fee because I didn't do a return on my mobile phone. That wasn't my fault. I tried multiple times but your so froze up when asking for location and it couldn't find me. Personally I feel that I should be credited and U-Haul should find another way to do returns rather than putting trust in a cell phone. I even tried when I was halfway across town with great service.MACK H.
Place was closed when I return vehicleGerald H.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Jeremy D.
Very helpful.DANIEL H.
The folks in the Michigan Ave Uhaul were great. They were professional and assisted me with my needs. I would recommend them to anyone looking to move or need the use of a UHaul truck, trailer or Mini Warehouses ( 1058 ) My situation was a little different than a total move. I had to empty out my garage and store the contend in the truck. Therefore there was little to no mileage, as the truck sat in my driveway all the time. For situations like this maybe you could do away with the mileage charge !Ray S.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.MATTHEW P.
Everything was quick and easy I used the online portal to sign in so I just walked in got my key and was on my way. Drop off was easy as well again with the online portal just follow the steps drop your key in the box and be on your way.Christopher I.
Place was closed use Dropbox to drop off keyGerald H.
Le client n'a pas laissé de commentaire.TYLER F.
Le client n'a pas laissé de commentaire.Eric M.
Better communicationTina W.
Le client n'a pas laissé de commentaire.Gayle V.
The contract stated a different drop off location for the date I needed to drop the truck after hours. The actual drop off location changed to a location 3x further away from the original and I was notified of this via text without option the day after picking up vehicle. This should have been discussed with me at time of rental, not after the rental contract was executed and I took the vehicle... thus contract was changed without talking to me first. That is not right and frustrating, considering I had to drive an hour to return it. Furthermore, the process to return the vehicle was completely unnecessary as well. First, the website would not allow me to log in and associate the contact # with a drop off. Then the UHAUL app would not allow me associate the contract # to either my app acct or my uhaul internet acct while having a customer service rep on the phone assisting me and trying to get it to work 3-4 different times / ways. I called the uhaul customer service and waited on hold for about 20min at the drop off location, all the while trying to get the website and app to work. Not good. Furthermore, the uhaul CS rep could not get the website or the app to associate the contract number to my accounts either in order to "conveniently" return the vehicle. Ultimately, we were able to get it finalized after the several unsuccessful log ins / log outs (neither ever worked correctly)... The CS rep had to finalize the contract thru email, which could have been done immediately instead of all the website and app drama. To top all this off, I had to call to verify all of this nonsense this AM when the alternated drop-off location in Cleveland opened this AM ... so I had to verify all of this with a rep on the phone, on the internet thru email and via the phone this AM...all of this was quite frustrating and unnecessary. I have rented dozens of uhaul trucks and trailers in the past and never had such issues dropping trucks or trailers off after hours. Respectfully, Shannon Seaback, contract # 95069292 phone 214 475 4892 Email - firstname.lastname@example.orgSHANNON S.
Le client n'a pas laissé de commentaire.Chris W.
Confirm before we drive it off the lot, that the truck is FULL on gas.SHERRIE S.
Le client n'a pas laissé de commentaire.JOHN J.
Make it a little easier when having to do it on the phone or online ! The same when returning it ! Couldn't find anyone open !!FRED G.
Le client n'a pas laissé de commentaire.Gerald D.
Le client n'a pas laissé de commentaire.Dawn B.
Le client n'a pas laissé de commentaire.Marlena T.
Two things. One I rented a 26' truck three months in advance. Two days before my rental was supposed to happen I get a call about availability. I had to drive 240 miles round trip to get the equipment I needed. I had to take a day off of work to make this happen at the last minute. 2nd Please ensure that your drop off locations are open and not on an extended vacation.James T.
Le client n'a pas laissé de commentaire.Brian H.
Limited space to drop off rentalsGregory M.
Limited space to drop off rentalsGregory M.
Good personal seviceAlan I.
Le client n'a pas laissé de commentaire.EVERETT D.
Le client n'a pas laissé de commentaire.Corey M.
I was charged for a full price and almost two hours cut because your online pickup was messed up.nathan S.
Le client n'a pas laissé de commentaire.Sharon M.
Le client n'a pas laissé de commentaire.Gilbert W.
Went to pick up the truck and none of the blankets, dolly's etc were not in the truck. Had to waste two hours at other location whom didn't have all the equipment I ordered either.John A.
Le client n'a pas laissé de commentaire.William H.
The truck was clean but absolutely reeked of cigarettes. Please replace the cabin air filter.William H.
Having rented another UHaul recently I have found that the knowledge and respect for the customer that Cayci has at Michigan Avenue is not normal with UHaul representatives. Yes, I told her that. I will not go into complete detail on this but I stopped in at the UHaul rental place that is closest to where I have breakfast several times per week, and this man is rude and unprofessional. When I walked out of his office I said to my self â€œI will not be renting from himâ€ and I did not. I â€œlucked upâ€ and found someone else that is just as bad as he was. I am referring to the one in the above comments at Z's Foodmart. Yes, we have rented a truck twice in recent weeks. I will never use Z's again. Dennis T Clinton 706.270.4118Dennis C.
Le client n'a pas laissé de commentaire.Larry J.
Le client n'a pas laissé de commentaire.STEVEN M.
Everything was great, good equipment and in good condition. Worked out great for our needs.Robert A.
Supply a trailer jack with the trailerRobert A.
Had to go to a different location to get truckGerald H.
Le client n'a pas laissé de commentaire.Lynn B.
The attendant was very helpful.Fred R.
Great service...5 StarDennis J.
Le client n'a pas laissé de commentaire.Dinah E.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Danny S.
Le client n'a pas laissé de commentaire.Ronnie P.
Le client n'a pas laissé de commentaire.April W.
Excellent service à la clientèle. Have rented several times from this location. Always pleased.Troy B.
Very efficientWayne G.
Le client n'a pas laissé de commentaire.JUAN P.