Nothing. As long as you are familiar with using the app
Gary W
Customer Reviews for Midstate Auto Rental & Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is a pickup location only. Other then an appliance dolly, there are no boxing or packing materials available. It was noted by dealer that truck was ready to go, but once down the road a few miles, on way to loading site, it was discovered the trucks rear axle seals were leaking, causing brakes to smoke/ fade when applied. Dealer informed me no other 26' truck was available, and to scan barcode on my paper work for repair service. Since my moving schedule did not allow for this type of delay I used truck as is and reported problem to Springfield. IL. dealer were I checked truck in at
Jerry LEasy drop off
Starlene LThe link on my order gave me directions to EAST Kings Hwy, not West. The unmanned site was a problem due to the app-- we kept having to start over. We finally called the help line and didn't let the person hang up until we had keys in hand. Why would you need to call a contact and slow down the process?? It took us nearly 45 minutes to do what should have taken 10 minutes!
Bette jeverything else was fantastic
Carolyn HEverything was flawless from check in to return. Je referais appel à lui.
Jacob LMr. Rick was the best to work with - he definitely went above and beyond to help us.
Terry WVery nice people to deal with. Quick and easy service.
Jeff BVery helpful, friendly and courteous. Have used them 3 times and will rent again soon.
David CGood people nice trucks!
Lloyd DNo issues.
Kerry NClosed when dropped off
richard mExcellent customer service! Very fast in/out. Would highly recommend, I hope to do business with them again.
Jeff CThis place has large drop lot with easy access
DUKE HService was awesome!!!
Chris LThey made it very easy and friendly to pick the trailer up pay for it and knowledgeable
darlene n10/10 hands down the best people so friendly and helpful!
Jordan WWe had to call the main office and get help for a closer drop off location. She was extremely nice and helpful. It was after hours too and she was excellent.
JAMES FI am not able to answer the info up above as I did not return the uhaul it was my son in law that did. But they did not give me any complaints.
tami sThey we’re fast and courteous very professional
Jimmy MI am satisfied overall. Thanks for the trailer.
Anthony SIt's all good.
James WPave the parking lot.
Ben WExcellent customer service
Kelly JExcellent service and very helpful. Five star organization for sure.
Michael HNo issues with the locations. My issue is with your website. I couldn't get it to go to the 2nd page, it kept skipping to the last page. So I don't know if the truck shows that it has been returned.
Deanna YI couldn't finish moving because of the rain, I called up the location and they helped me out with an extension with no problem! Merci.
Jerry HI didn't really get to meet the Personnel because I dropped it off on a Sunday. But the place looked nice and clean from the outside
John Hs/o
Michael LThe truck smelled like pot when I got it other then that it was fantastic
Sierra WVery accommodating for return and helpful/ friendly.
KENNETH RThe weather was cold, high winds and icy. The trailer hitch would not work and the gentleman that was there toughed out the elements and got the hitch to work, hooked it up and sent us on our way. He was a trooper. Great job!
Donnie LAfter hiurs
Robert WExplained everything very well. Professional. Great experience.
Vance FThis is a wonderful dealership and everyone was very friendly and helpful! I highly recommend this for all your UHaul needs!
Rick EI had a great experience. Staff friendly and helpful.
Ricky DSome bare wires on trailer lights shorting out blinking at night time
JOHN BAll Was Delightful!!!
Victoria BClean and sanitize the inside cab. The trucks inside bed was very dirty with grim built up. The inside windshield covered with this film? and outside of the truck's windshield was covered with bugs except for where the wiper was used. Stirring wheel mechanism has too much excess while turning the wheel.
Boyd CFriendly and helpful - great service.
Mark Pgreat service thanks.
James RHe wouldn’t make sure my car fit on the trailer
Brionna WEveryone was very friendly! The process was fast & easy.
Christian WThe windshield needed a cleaning. Otherwise all went well.
Rockey SGreat store, was fast and friendly!
Vicki OCan t think of anything- they did a great job. Knowledgeable, efficient, helpful, and easy to work with, plus very friendly.
Glenn HLocation was very helpful. Corporate is horrible. Changed reservation an expected me to drive 2 hours each way to pick up my equipment
Deborah SRien
Terry B