Customer Reviews for MidGard Self Storage Cox Blvd
(U-Haul Neighborhood Dealer)

399 évaluations

414 Cox Blvd   Sheffield, AL 35660

(256) 381-5889

Heures d’ouverture

  • Mon-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(256) 381-5889

414 Cox Blvd
Sheffield, AL 35660

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Eulizes Roblero 
Évaluation :
1

Great place! Easy to get to truck so early in the morning, just a couple of clicks, then go! Very friendly on the phone and great price!

EDWSRD Grover 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Green 
Évaluation :
5

Thank you for helping to make my move easier!

Caroline Willoughby 
Évaluation :
5

Please check to make sure the truck is ok the first one was very loud and when i drove it off the lot the check engine light can on took it back and received a upgrade again thank you afterwards everything was great just a little delayed

Vaniece Perkins 
Évaluation :
5

Very clean location. Nice professional staff.

Allen Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Cheattom 
Évaluation :
4

Truck was nice and cool and drove really

jasmin rowell 
Évaluation :
5

very friendly service

Jamarcus Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willis Lyman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Johnson 
Évaluation :
5

Everything was good as is .

Mary Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Burgess 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Nielsen 
Évaluation :
5

Excellent customer service (Brooke) Professional Friendly

James Hayes 
Évaluation :
5

I have rented two tow dollies from this location over the past two months. The personnel were very good and accommodating. However, today I noted a second charge for my second rental with a late fee attached. I did returned the equipment as requested and to the location identified for the return. I am disappointed that this has required additional time for me to respond. The equipment was difficult to use. Much more so than should be required. The springs on the release bracket have been replaced with springs that are too large and strong. This makes releasing them to drop down the ramps to drive on too hard to release. Also, the brackets to ratchet the straps to hold the tires in the wheel well are not operating properly. This required an inordinate amount of time to load and unload the vehicle onto the equipment. Rather than bill me for an additional day--which is an error-- I should have gotten the rental at a reduced rate to compensate me for my additional time and effort.

Randy Parker 
Évaluation :
5

Rien

Rodney Halmark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Lindsey 
Évaluation :
5

It was closed, but it was nice, easy, and close to my destination. I really appreciate that.

RODNEY SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Hobbs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Bostick 
Évaluation :
5

I couldn't have asked for a better experience.

Vanessa Huffman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Alomari 
Évaluation :
5

Rebecca was great help in resolving this matter.

Stacey Ivy 
Évaluation :
2

Previously this location was excellent. This time, the new employee was terrible. When I went to the location to arrangefor a trailer the location was closed at 10 am. I called the location and my calls were never returned. I arranged for the trailer through the 1800 Uhaul number, when I got to the location to pick up the trailer it took 30 minutes to get on the road. The employee did not help get the trailer ready for departure but I had to wait again for her to allow me to leave. The employee does not understand customer service. I will not return to this location

James Glass 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Burton 
Évaluation :
5

Outstanding customer service. Pick up and return was seamless. Staff was knowledgeable, professional and courteous.

Charlie Meek 
Évaluation :
5

Everything was good no problems

DEBORAH HALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Opsteen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lin Guess 
Évaluation :
1

Answer telephone and the equipment I needed was there.

Marshall Deavers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Taylor 
Évaluation :
5

I'm very happy with my experience. The staff is courteous, kind and competent. Annika is awesome. My compliments to MidGuard. I will be back.

John Pool 
Évaluation :
1

We spent so much time trying to find the keys to the 20 ft truck then ended up with a 15 ft truck. Lost one of my helpers because I was late and I was told my cost would probably be no more than $66.00. I was suppose to have the truck a whole day but the reservation said 4:PM. Contacted the office about the time which was changed and my bill ended be $93. And changed. I wonder how many other people have had this same problems with U-Haul. I will be checking on Facebook

Andrea Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Kelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Cox 
Évaluation :
5

First assigned truck didn't start. An improvement would be for someone to check out the vehicle before the customer arrives to pick it up.

Phyllis Jones 
Évaluation :
1

I had a reservation and was not able to pick up at reservation time before hours causing a delay in my move and my help to no longer get help me. All of the equipment I reserved was not available and what I did get didn't work correctly. (Appliance dolly) really disappointed

Virgena Kreatz 
Évaluation :
5

Both ladies were very helpful This is mu 4 th rental in the last 3 weeks from this location

JEFFREY GARGIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY WHITE 
Évaluation :
5

Easy to do business with at this location.

Agee Gabriel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artirea Decatur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Hogeland 
Évaluation :
5

The young lady that assisted me was very helpful when I experienced trouble with the app.

Amy Kilpatrick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Cooper 
Évaluation :
4

The uhaul had too many miles on it and the transmission was jumping, returned early

Steven Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla Stroud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Booker 
Évaluation :
5

Clean,friendly,fast return.

Allen Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy HudsonAdams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kile 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Rhodes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIK MORRIS 
Évaluation :
5

Extremely convenient. Return receipt was accurate and prompt. If needed, will definitely use again.

Rashad Lewis 
Évaluation :
5

First of all, Nicole helped us with the rental and was very courteous and professional. Even though she was having internet issues, she handled the check in & out quickly and smoothly. She is a great asset to the UHaul business! During our time with out UHaul trailer, we had a flat. This was handled through UHaul and our assistant was kind, courteous and professional. He stayed in touch throughout the process of getting the flat fixed and us back on the road. I just wish I remembered his name so that I could mention him here. Overall, our rental was very easy and enjoyable thanks to the professional team with which we came into contact. We will definitely use UHaul whenever we move. Much thanks to the UHaul team!

Bret Lawson 
Évaluation :
5

Everything went smooth and the lady at the desk was helpful and super nice!

Leah Sandefer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Winkle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY PRIDE 
Évaluation :
5

It was very well run and friendly!!

Jennifer Logalbo 
Évaluation :
5

The service is always excellent

John Pool 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Turner 
Évaluation :
1

They did not have the appliance dolly or blanket I had ordered. The car dolly did not match the pictures of the previous use, the straps on the car dolly were worn down and unreliable to secure a car for an 11 hour drive, the taillight of the dolly went out an hour into the trip. The cab of the truck was not clean. It was covered in dirt, crumbs, and trash. Overall horrible experience and made the move incredibly more stressful

Danniele Bracken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denishia Grant 
Évaluation :
5

The MidGuard location is well managed with polite, caring, competent professionals. It is a pleasure Dr king business there.

John Pool 
Évaluation :
1

The girl there knew absolutely NOTHING about the truck. When I asked about anything, her reply was "I don't know." No attempt to look any answers up or help in any way. It was appallingly bad service. UHAUL, TRAIN YOUR STAFF!!!

Kara Bornheim 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS PUTMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janett Rosebush 
Évaluation :
3

Longer ramps on the 26 footters... Mine was way too short and too steep

Arlis Powers 
Évaluation :
1

We only took the truck about 12 miles and no money was refunded

Sherry Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Tadlock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Correa 
Évaluation :
1

Miserable U-Haul experience. I reserved the truck pickup at another location and was moved, without my consent, to this location. Staff at the original location was bewildered when I showed up looking for my reserved truck. 414 Cox location was in 25mph construction zone, staff was friendly and had a truck, but I was still behind schedule. Ultimately, I didn't get to use the truck for the purpose I rented it for because of the change in pickup location and to drive time/route changes. I put a bunch of miles on the truck, wasted gas money, wasted my time and the people's time I was picking up a purchase from. Because of running so late, their time did not allow for the transaction to happen. Truck sucked, no cruise control, mirrors wouldn't stay adjusted, sounded like the engine was struggling sometimes even with no load regardless of tow/haul or no tow/haul settings. Your asking for what you can do for your next customer, how about making the situation right for one you have monetarily hurt? I would honestly like a refund and additional compensation for my wasted time. Don't send an email with the reservation location and then change reservation locations. Don't change customer pickup location without direct contact and consent to do so.

Brian Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Darby 
Évaluation :
1

I paid for furniture pads but they were not in the truck. I was charged a cleaning fee and the truck was not dirty when I returned it. The truck was not well maintained. The check engine light came on while I was driving it back to the store. I will not be using this location or UHAUL again.

regina burrell 
Évaluation :
5

Nothing. It was a great experience

LOUKISHA ARMSTEAD 
Évaluation :
5

The lights were Not working properly. I was not able to take my motorcycle to Savannah with me for my job.

MICHAEL REPPOLD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas Jarmon 
Évaluation :
4

Nicole.is good.at what she does and.you can tell.she love what she does

BERNARD BAUGH 
Évaluation :
2

No instruction where to park the truck since no one was there, had to park it in front of the building…..small parking lot I will mention too

Justin Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy Edwards 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Roberts 
Évaluation :
5

NA - the service was great and professionalism of Nicole was superb

Steve Pool 
Évaluation :
5

Truck was ready on time. Truck was clean and in good operating order. Staff was friendly and professional. Would rent from them again.

JOEL NIELSEN 
Évaluation :
3

Clean the truck it stunk and it rattled terrible

Linda Bostick 
Évaluation :
5

Midguard in Sheffield was exceptional! The van was ready and clean. The check-in and check-out process was very streamlined. Itb was an excellent experience!

William Balch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Siddall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon Strait 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP GILBERT 
Évaluation :
5

Keep doing what you are doing. Nicole at this Midgard location is the best!

SABRINA FLINT 
Évaluation :
5

Nothing, everything was great .

MICHAEL R. YOUNG 
Évaluation :
5

Change the way you do business. I had a 15 ft truck for 6 hours. It ended up costing me $200.00. Why charge $29,95 for the truck then tack on 0,99 cents a mile. I went 97 and was charged for 112. Then it cost $50 in gas. I feel like was charged entirely to much for the price.

PATRICIA SPRAGUE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbra oconnel 
Évaluation :
5

I would highly recommend this location to anyone looking to rent any type of Uhaul the young lady at this location was very friendly and helpful I would definitely use them again

James Turbyfill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Roberts 
Évaluation :
5

Absolutely amazing experience was convenient and quick and easy the lady I spoke with Nicole I believe was her name she was so pleasant definitely will use this location for any future needs

aubrey pounders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla cantrell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Johnston 
Évaluation :
5

Customer service was excellent at this location

CHRIS PEREA 
Non les évaluations ont été soumises pour cet établissement.

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