My "upgraded" truck had 153k miles on it, skipped constantly and 3 times failed to start. Forced to travel by highways vs express due to concerns over vehicle. Upon return mobile App refused to accept pictures of odometer and fuel gauge after over 30 mins of attempting to upload, dropped keys in the drop box and sat on hold for 40+ mins to be told I would be checked in manually tomorrow. Overall made an already stressful move even more stressful.
Alex M.
Customer Reviews for Middle Georgia Movers
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I reserved a trailer on line about a month ahead of time but then ended up having to redo all the info at the store when I picked the trailer up... kind of defeats the purpose. Also the reserved price was lower than the price the store gave me at pick up... but I still had to pay the higher price. Not cool. Overall decent experience though.
Robert C.Nice facility, friendly staff, good prices. Definitely recommend
KEITH B. | Expérience généraleDrop off was quick and easy.
john B.The management at this facility goes above and beyond to make their customers move in easy and stress free. Id definitely recommend to family and friends.
Chad M. | Expérience généraleThis is the only location I will use- service is always great!
MICHAEL R.The man who checked me in was very helpful and hooked up the trailer and even gave me a small lesson on why the chains are crossed and the emergency brake chain on the trailer. He was very professional.
Tonia M.I'm not sure what happened but from the time I made the reservation at one location to the time I picked the truck up at another location the miles allowed decreased and the number of days decreased. I had to stay on hold for around 45 minutes and the rep. was able to fix the issue. It's interesting that the "environmental" fee is a forced "charity" who ever came up with this idea was "smart". I didn't get the impression that there was an option. 5,00 $ a truck adds up to a lot of money over the course of a year. I donteven know the name of the charity. Do I get a tax form for taxes? How do I know there is an actual charity? Who are on the board and what are their salaries? What's the percentage of salaries to what is actually spent on trees, etc. I normally DO NOT donate to any charities without doing research on the charity. If I had not needed the truck then, I would have probably cancelled the reservation and went somewhere else. Then the miles allowed were just enough to get you to your destination. To be billed for 8 miles instead of seven. I know it was only an additional 40 cents for me but when you add up all the trips company wide...Uhaul make a big chunk of change. I took pictures of the miles at the beginning and at the end. The extra mile was added at the beginning.
DONALD C.Chris offered great advice and customer service.
CARNELL T.After a very stressful morning trying to get a U-Haul at my original pick up location and no one ever showed up , we came here and the man that helped us was nice and helpful and quick about the process.
JACOB R.Every thing was great...thanks
LARRYONO S.Very friendly and nice and clean place love it
Teresa A. | Expérience généraleExcellent customer service. Friendly attitude.
Steven N.Excellent
BRUCE S.Thank you keep up the good work.
SAMUEL B.It was perfect
BRUCE S.You do have a mouse problem!
Charles S. | Expérience généraleCustomer service persons were friendly and knowledgeable. A good place to do the necessary pieces of moving.
Peter G.Very good I've rented from here before, The original drop point was a little hard to find. Middle Georgia movers took care of the drop, Great
BRUCE S.Avoid this location. Staff was very new, they wouldn't take my unused boxes with receipt and I had to pick up my car transport at a second location. TOTAL INCONVENIENCE!!!!
Philip B.Put a K&N cold air intake on all trucks. And a Roulette wheel.
Jerry E.Nothing at this time.
jonathan S.Nothing, the gentleman at the Byron location were very nice and professional
Wesley E.I was charged an extra day because I was having trouble dropping off and getting in touch with someone on the phone to help me so I started calling uhaul at 1113 am and had the truck back in plenty of time. I emailed uhaul and have not heard back very irritating
George C.I am retired militay and asked for military discount,they said they couldn't do it at their location. Let me know about policy for u-haul.thank you
Paul M.Aucun
David S.Have dollys and moving equipment available.
Chole A.Couldn't be a better U-Haul dealer anywhere! Maybe some just as good, but I will stick with these guys! Dennis G.
dennis G.The gentleman that helped me with the rental and return was extremely helpful! I would recommend Middle Georgia Movers to anyone! Thanks
dennis G.Extremely great customer service personnel
John D.I contracted with U haul 2514 Gunn Rd and nobody showed up. I had received numerous calls with no messages left. I tried to call the office number to no avail and the emergency number listed is out of service. I called back the unknown number to be told her dog was having seizures. I asked for my reservation to be moved and the new location finally arrived and got me my rental. When I got to my destination the trailer had boxes, paper and a bug zapper light in it.
Jon Jossart J.Great service, very nice.
BARBARA M.Not a thing Very good
Bruce S.Have ur staff get out her seat and do her job. I asked her to do a check of the truck with me her reply was it doesn't matter it's a truck. She didn't move or explain to me to go online when I drop the truck off after hours. She was just plain lazy and didn't wanna work. While I was there a man brought back a trailer she didn't even get up to check that in. Byron uhaul sucks
Tameika M.I originally reserved a storage unit at this location. I went over to meet the employee to get the free lock and find out which unit was mine. No one was there. When I called Josh, who was supposed to be there when I got there, he told me he'd be there in about 20 minutes. I told him I couldn't wait so he said he'd text me all the info I needed later that day. I'm still waiting for the text.
Gary H.Improved drop off check and balances. We dropped the U-Haul off on Sunday as promised. Monday I received a call that it had not been returned. I returned the call and advised it had not been returned. I provided the drop off information to the customer service representative. I also called the drop off location and was advised everything was fine. The next day I received an email indicating I had been charged an additional day. I never received a response to my request of crediting my account back for the error.
Sandra H.A winch would be awesome or a really long come-along would be great to have with the car hauler
Travis W.Evaluate their lack of customer service and fire
Teresa W.Good Service
Arthur B.Awesome U-Haul facility. I travel frequently and have used other U-Haul locations but Middle Georgia movers are the most professional and accommodating . Josh and the staff go above and beyond to help me with all my U-Haul needs . I highly recommend them !!!
Jack B.Staff all friendly and helpful. No improvement needed
Marlene H.Very friendly and nice would definitely recommend them to anyone
Joshua P.Joshua was very helpful and friendly
jerry B.Jaxon and Josh were so professional and respectful! Everything was done very quickly and I didn't have to wait. I HIGHLY recommend using this rental and couldn't ask for a better moving experience!! Jaxon and Josh ROCK
taylor W.Representative was not attentive. He seemed to be distracted.
ANGEL A.Not a thing! Everything was perfect!!
Kristen M.The ac could have been a little better but other than that great!
Virginia W.Most U-Haul facilities are quite nice; however, some shine just a tad brighter than the others due to their added attention to their facility, their equipment and their customers. Middle GA Movers in Byron Georgia (3421 US Hwy 41N) is such a place. The truck was ready and clean at the appointed pickup time and the facility was nice and clean as well. The staff was courteous, efficient and professional. They answered all our questions straight forwardly and politely. They made our move to Atlanta a lot less hectic. They made our move to Atlanta a lot less hectic. I strongly recommend Middle GA Movers (Byron) and they'll definitely be our first call for our next big move.
Charles B.Jackson and Josh always give me prompt and courteous service and answer all questions I have about your products and service. I recently switched my quarterly u-haul service from another location to this one and have been very impressed with the service .
Jack B.Great experience
diane P.When I went in there was an elderly man standing and waiting to rent, and a young guy sitting in a chair across from the desk. I thought they were together, but the dealer finally took care of the elderly man and he went out to hook up trailer with the customer while the young guy sat and played with his phone, I thought he must've been the next person in line then. I had to stand out in the hall waiting for my turn; it took a long while to just to find out it was a friend of the dealers. I was never asked to take a seat, I stood for over half an hour waiting to rent. I thought it was inconsiderate and rude. Found out that they were going to lunch together. I own my own company and I would never had let someone take up a chair that was a friend of mine while customers stood in the hallway. Very unprofessional.
cindy B.Dropped off trailer after hours and person took care of return with no problem the next day when I called. Very helpful.
George C.Jackson cancelled my reservation, due to us running late. Never called. Got us a truck at 5:00 pm. Had to take Monday off from work to make the move.
Steve S.