Customer Reviews for Middleton Self Storage
(Concessionnaire U-Haul dans le voisinage)

326 évaluations

6 Lookout Ln   Middleton, MA 01949

(978) 774-0428

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(978) 774-0428

6 Lookout Ln
Middleton, MA 01949

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Terrible customer service. I reserved the truck a month before my request date. The day of the reservation my truck was not available due to the person prior not returning it back in time. Instead of notifying me or looking for another truck for me I was left stranded. I walked into the Methuen MA location on Pleasant Valley st and demanded the young woman to help me find another truck in the area. I had to drive an additional 14 miles to Middleton to get the truck. I was promised to not get charged the 14 miles since it wasn't my fault that the truck was not ready at the correct location. This put my move behind 3 hours. Then when I returned the truck I got a bill for 3 times more then what I was suppose to be charged! I called Uhaul customer service and was on hold for over an hour and still couldn't reach anyone to speak too. Terrible service and lack of care and priority for customers

Salvatore C. 
Évaluation :
1

When i arrived well after opening, the unit was buried in show and frozen to the ground. Attendent was not interested in prepping for delivery. This was so frozen in that ut needed extrication with a scissor jack. He then told me I was required to hook it up. Rebreluctantly shoveled out the trailer Deck. The trailer was fine after that. Will never use this facility again.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roderick S. 
Évaluation :
1

Tried to purchase lights and there wasn't a price on the packages so the man working the office wouldn't sell it to me because he didn't know the price. He tried contacting “Joe” to find out, to which he never got a response... which he knew before sending it he wouldn't because he made a comment that “Joe” never responds to his messages. My friend had to show him how to actually send the picture of the item on his own phone. Then he wanted to take cash from my friend “to hold on to” for the item because he didn't know the price... then we reminded him that he JUST told us that the office will be closed when we returned our rental. We asked what he wanted us to do because we needed the lights for the trailer and he said we didn't need them. His response to me asking why he didn't know the price for an item in their office, he stated that it was because “people have everything when they come here”. He spent so much time trying to get in touch with “Joe” that we didn't leave the lot until approx 28 mins past pickup time... and since we didn't have lights, we had to drive super slow... so driving super slow, plus leaving 28 mins past the scheduled time, and us returning the trailer at due time, equaled not getting project done because we lost so much time. Didn't even finish moving my items. I only rented from here because it's literally 3 mins from my condo... even though their reviews were terrible. Don't even get me started on the poor service it was when trying to hook up the trailer. And I don't know what was going on as soon as we got there... there was a kid screaming from somewhere in the building.

Toni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip K. 
Évaluation :
5

Maybe have more gas in the tank is there was maybe 1/4 of a tank left when the truck was picked up.

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell K. 
Évaluation :
1

Eliminate the horrible customer service challenge. One man working, more concerned about feeding his child than taking care of customers in a hurry. I stood there waiting for a half an hour, even though I checked in online.

Colby M. 
Évaluation :
1

The customer service agent at the drop off location called me demanding a new card because of his negligence. His name was Dinh. He proceeded to charge me for the gas being below 1/4 tank when he didn't check to make sure before. The tank was at full so he was trying to apologize after embarrassing me. “Is there money in the bank” “ your card is declined “ â€"- these are some of the things he was saying on top of his voice. Never again and I will not recommend, matter of fact I will discourage people from using them. Very rude!!!!!

Rajanal B. 
Évaluation :
4

The only issue I experienced was trouble with the credit card terminal, which took 10 minutes to resolve to be able to process my credit card properly. Everything else went smoothly.

David B. 
Évaluation :
2

I brought the truck back a day early and I did not get a rebate for one day of rental. I always get a rebate from Ryder. I also was charged for 120,00 $ for all three days. with an estimated mileage . this office is very shady. I use the Salem office mostly I won't use Middleton again. Chris Riley Creative Catering Beverly MA

Christopher R. 
Évaluation :
5

You made it all very easy. Thank you!

Jessica D. 
Évaluation :
5

Joe and team was great!

Sam H. 
Évaluation :
5

Fantastic!

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene D. 
Évaluation :
1

I had a 9 AM pick up at the Middleton mass location. When I showed up the doors were locked and nobody there working. I tried calling the number listed but it seemed as though that number was a young woman's personal number. No answer. Being on a tight time schedule I decided to wait and see if someone showed up. Finally someone showed up at 9:20 AM. He appeared extremely disheveled and confused as to how to do his job. He kept telling me that I was not in the system and the trailer that I wanted to rent it is already spoken for. After several phone calls to another office who insisted he give us the trailer that was in Middlletin, he reluctantly continued with the paperwork however asked that we bring the trailer all the way back to his location as opposed to where we wanted to drop it off in Exeter New Hampshire. We agreed to do so to move things along. By the time we left there it was 10:20 AM. Hey still haven't figured out how to complete the transaction but I was so frustrated and upset at this point I just had to go. We did however bring the trailer all the way back to his location per his request and I will say it was so out of the way for us to do so. I truly, unsatisfying experience to say the least.

Julie F. 
Évaluation :
5

Prices are too high per mile charged

MELISSA S. 
Évaluation :
1

Had the truck for 3 hours and was charged for two days. This is bullshit. If I knew this before I rented, I would never have rented the truck.

richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

We've had bad experiences with U-Haul when we rented in CT and were hesitant to try them again. Joe at Middleton Storage could not have been more accommodating and professional ! He provided outstanding customer service and made our rental process a smooth and stress free transaction. We'll continue to rent from U-Haul, so long as Joe @ Middleton Self Storage offers them through his location. THANK YOU JOE!!!

Deb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
3

The attendant didn't seem to be on top of what was happening with my reservations. The wait wasn't too long, but I wasn't filled with confidence that things were under control. The truck itself had obviously not been cleaned from the prior rental - a half-full sofa bottle and paper trash in the cab. Not what I was expecting from U-haul.

Patrick P. 
Évaluation :
4

Earlier time to pick up

Pablo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
1

Did not have the truck I reserved in the lot. After 2 hours at the store to find out I could drive an hour away to pick up another truck because mine had to be "one way" despite other trucks in the lot but your terrible agents would not let me take one of those as they were "round trip" agents. Extremely upset and am going to all forms of social media to advise against anyone using uhaul.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim A. 
Évaluation :
4

I did after hours drop off but there was a labeled box and everything was clean.

Daniel M. 
Évaluation :
3

crop off personnel was not fully aware of check in process and could not help in asking for credit due to issue with rear door

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shari L. 
Évaluation :
4

need to clean the interior of the van before renting

houtan G. 
Évaluation :
1

The location wasn't manned when I arrived at 9:10AM; it should have been open by 9AM. The truck I reserved had mistakenly been rented to someone else the night before. I had to rent a more expensive truck which hadn't been cleared of snow and ice - which I had to take care of. I got on the road after 10AM.

John F. 
Évaluation :
5

Customer service was outstanding! Made everything clear, efficient, and quick!

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
2

It was very difficult to get out of the parking lot as the driveway was lined with cars on both sides.

Caroline H. 
Évaluation :
3

We reserved a truck for pickup in Salem over the phone. When we arrived to pick it up, the reservation has been set for a different town. Very unprofessional on the part of the call center. I made it very clear where and when we'd be picking up. Made our moving day delayed and stressful.

tracy R. 
Évaluation :
3

man could not locate keys

rose S. 
Évaluation :
3

Very unhappy with uhaul as a company and ordering a truck and not having one easy accessible

Robin A. 
Évaluation :
2

Truck was dirty inside and out. Despite blustery weather, the cab window and the truck door was open when I rented the truck. In addition, there were 2 significant chips in the windshield, there were used and unused blankets in the truck and the former user's contract was in the cab. Quite surprising and disappointing overall.

community G. 
Évaluation :
1

The truck was supposed to be dropped off in Danvers. When I arrived followed by my ride, I was told that Danvers could not take the truck. I rented both a truck in September and a van in October and this has always been my preferred destination. I was re-routed to Middleton to drop off the truck. It was inconvenient and confusing.

MARIANNE D. 
Évaluation :
1

I asked for NO insurance, but the customer service rep accidently added it anyway. Then he didn't know how to remove it and couldn't get anyone on the phone at U-Haul headquarters. I had a crew waiting for me, so I just had to pay the extra 10 $. Frustrating!

william R. 
Évaluation :
5

Great service, location and staff!

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer A. 
Évaluation :
5

No problems at all; friendly staff; good location and selection of trucks available.

Robert H. 
Évaluation :
5

They were very accommodating and helpful with advice about renting a truck as well as storage space.

WILL G. 
Évaluation :
5

Fantastic. So Easy. So Convenient. Great Van. Great Service. Merci.

Sean R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
1

Returned rental with fuel just under 7/8 per the rental agreement. Manager marked fuel as at 1/2 and charged for 7 gallons. I've rented Uhauls in many locations around the country and this is literally the only one scummy enough to pull this. Just stay away and use another location.

Matthew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Middleton location stayed open 5 minutes past their closing time to accommodate us. Very helpful!

Ricardo L. 
Évaluation :
1

This was the worst experience of customer service in my life. I had to wait an hour while the rep couldn't figure out to help this nice lady who was just dropping off a truck. Then it took about 45 minutes and lots of complaining about how he didn't really know how to rent me a truck. I basically agreed to whatever he said to get out of there. I brought the truck back and was charged more than the quoted amount because we were a few miles over. The amount of loss time I spent there was more than my whole cost of the rental. I will never recommend this place to anyone and I will make sure I tell people about this experience.

Shawn C. 
Évaluation :
3

Because we waited so long to get the U-Haul when we dropped it off they had closed and just use the drop off box I am going to be needing a mover in the near future I would definitely not use U-Haul after this experience

amy S. 
Évaluation :
3

Someone's trash was still left in the truck from the previous user.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L. 
Évaluation :
3

Your online reservation system is absolutely horrible and I will be making it my mission in life to let everyone I meet to know what horrible business practices Uhaul corp uses.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip K. 
Évaluation :
5

Went Very smooth. Very helpful people

joanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrelina J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
1

I reserved a 20-foot truck because I was moving a 2-bedroom apartment. When I went to pick up the truck, they had rented it to someone else even though I had reserved it! It meant that I had to take a 15-foot truck which wasn't nearly big enough so I had to take 2 trips to move which made the day hell. Horrible experience.

Paul A. 
Évaluation :
4

Where the truck was parked was in a mud pit.

Frank G. 
Évaluation :
3

I got the wrong size truck that I had requested. However, the gentleman that assisted me was very helpful to remedy the problem. Also, all the information that I provided your employee, coud not be located when I went to pick up the vehicle. Overall it was not too bad and I would use your company again.

jOE B. 
Évaluation :
5

Grace was exceptionally helpful

Charles P H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Great experience very easy to rent a truck. The young woman at the desk was very helpful and pleasant.

tom A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate D. 
Évaluation :
5

When I arrived to pick up a van that I rented for the day, I was warmly welcomed by a woman that did a I was very impressed with. I was soon to find out she was new and only started working a short time ago around a week. She made sure everything was perfect and all the details were in line and very personable at the same time. She should be running the office before you know it.

Jason W. 
Évaluation :
5

The owner Joe is extremely nice and great to work with and I highly recommend anyone renting from him.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
1

Got there to drop off equipment and woman was on the phone with Comcast customer support the entire time she was dealing with me. Entire experience from start to finish was horrible.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
4

open on time

Dennis R. 
Évaluation :
3

have the boxes there that the customer ordered.

Patrick D. 
Évaluation :
4

Aucun

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene K. 
Évaluation :
5

Reservation was for Danvers location, which opens at 7:00 AM. On the day before the pickup, we got a call from the Middleton location telling us that they had us for a 12:30 pick in Middleton, and asking us if we could come in earlier in the day. The reservation was moved due to truck availability, but we were not notified. The Middleton person changed it to a Friday afternoon pick up, which was actually better, so everything worked out. If a reservation pickup location and or time is changed, the customer should be notified well in advance.

Keith L. 
Évaluation :
1

was told truck had 7/8 full tank , drove 31 miles had to put in 75 in gas. rip off

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED C. 
Non reviews have been submitted for this location.

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