Don't charge a full day for 1 hour 45 minutes past turn in timeDavid S.
Midgard Naples 2
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
great staffDavid M.
Le client n'a pas laissé de commentaire.Charlie M.
Jessica was excellent. She is knowledgeable about the equipment and was very helpful with the arrangements. I would highly recommend her to my friends.Jim L.
People were very helpful, good experience, thanks!MICHAEL M.
Very pleased. Great staff too.Kent L.
Le client n'a pas laissé de commentaire.Sanjay S.
Le client n'a pas laissé de commentaire.Andrew S.
Manager was very accommodating waiting for me and helping me navigate to it. Waze sent me down a nearby road that was incorrect. I am hoping this will be the location I pick up my return trailer atRobert S.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Steven H.
When the movers arrived the truck was there couldn't find the keys for over 2 hour hours. A locksmith had to come out to make a new key. This put my Movers 2 and 1/2 half hours behind. This call us to need a second day, because the movers could not work in the dark. And I was charged for the second day. This was the worst experience I ever had moving. Do not use Uhaul at this location.Dominique H.
Always great service hereScott V.
Le client n'a pas laissé de commentaire.NARENDRA D.
Very helpful and efficient - easy to turn in the equipment.William G.
Le client n'a pas laissé de commentaire.Gene B.
Le client n'a pas laissé de commentaire.David F.
one of the worst customer experience I have ever experienced. staff not wearing a mask was a nightmare, Vehicle given to me was not clean and sanitized. I could smell mold in it, when I came back to return the vehicle I was said rudely by the female agent who is in her 60s that I am busy right now and I will mail your receipt, for which I said I will wait you can give me once you are done, she rudely mentioned I am doing something for my manager and it will take 25 minutes. I said you just need to check the vehicle and check the gas which will only take you couple of minutes but she was shouting and swearing mentioning I have some impatient people out here. it did not end there and she literally made up the truck was dirty and had to clean it or else she will charge me for cleanliness. not wearing a mask is equivalent spreading disease â€¦.. is this how ehaul functions risking its customers life. if I get covid I am holding ehaul accountable â€¦.. pls also check the camera for more evidence.Liju S.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Dennis S.
THE GOOD.I was very happy with the whole process of renting the trailer and they even hooked it up and unhooked it on my car for me the whole process was quick and painless. THE BAD. In this time of Covid 19 I feel there should have been a sign on the door to wear a mask before entering and the employees should be wearing masks but they weren't and there were five other customers in the lobby that weren't either but probably would have if there was a sign telling them to. There were stickers on the floor for six feet social distancing but that is all I saw for our protection. I feel they should do better in protecting us from the virus right now so saying that I wasn't very comfortable in the lobby being the only one wearing a mask.Deven S.
They over charged me for 3 days . . I rented and returned same day per my reservation. I called the location and was told to call uhaul. Then had to call 2 different numbers to get someone to file a customer action report and now I have to wait 72 hours for the original person to credit my account. Serious scam happening at this location... will avoid it at all costs in the future.Bruce B.
They lost our reservation . It took us at least 45 minutes to to get signed up -due primarily to the clerk taking calls while we waited. The truck was dirty. Inside-The windshield was so bad that you could hardly see after darkCharles M.
Le client n'a pas laissé de commentaire.Alvaro S.
Excellent rental!Merle P.
Le client n'a pas laissé de commentaire.david P.
Le client n'a pas laissé de commentaire.LORI W.
Jessica was wonderful !! We went to rent on Friday - there was a long line and she kept things moving and customer service was great - we were unable to take trailer due to truck brake light issues. We fixed truck and made sure to rent from same location the next day!! And everything went smooth!! Thank you Jessica for a Great Experience!! We will come back and I will refer others to your location I work for St Matthew's House Thrift - so your location having the supplies is another bonus that I will be referring your location. It was also clean and attractive!! Great Job!!!!!Valerie R.
Le client n'a pas laissé de commentaire.barritt C.
I wish employees were more professional.Brad D.
Terrible location. Insufficient number of parking stalls for after hour returns and yet had strong warnings about parking near gates, etc. I called UHAUL who said leave the vehicle and do my best with parking. However, saw a warning at the key box that they would charge 50 $if blocking any gate. I do not believe I blocked a gate but left with uncertainly on whether this dealer would charge me.DONALD B.
Le client n'a pas laissé de commentaire.Robert S.
Best staff great experienceMARCIA N.
Le client n'a pas laissé de commentaire.Jaqui M.
Le client n'a pas laissé de commentaire.Judy D.
Le client n'a pas laissé de commentaire.Charles M.
The per mile rate could come down a littleJoel P.
Le client n'a pas laissé de commentaire.JOEL S.
Le client n'a pas laissé de commentaire.Charles K.
Paid 10 $more than expected. No details for unexpected charges on final receipt. License plate of trailer shown on paperwork did not match the license plate of the trailer we had. No ramp on trailer.Michael D.
I was a last minute renter and they accommodated me easily. The staff here was also very helpful when I rented a storage space.kathlen S.
Le client n'a pas laissé de commentaire.doc M.
Henry was very nice and I want to say thank you.Holly B.
The new Manager there was so kind & helpful Answered all my questions Very welcoming with a Smile ðŸ˜€ I'd highly recommend UHAUL or Storage with her there KIM MOSESKim M.
There was soda spilled all over the cupholder it reeked of cigarette smell in the truck and in the office the truck was filthy not happy.Consuelo P.
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.ANTHONY H.
Could always use more vehicles so there is more options , and maybe trade out an older box truck ! But my experience was great ! Jessica who was workin was super helpful !Jessica A.
Le client n'a pas laissé de commentaire.Mark M.
Sorry, nothing comes to my mind right now... other than this - thanks!EDUARD S.
all good. easy transaction. truck clean, well-maintained and located right next to my storage unit so it was a very convenient pick-up and drop-off.henry W.
Le client n'a pas laissé de commentaire.DON B.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Robert M.
Great serviceRosendo R.
Le client n'a pas laissé de commentaire.Ivan R.
Le client n'a pas laissé de commentaire.DEBORAH H.
Le client n'a pas laissé de commentaire.Peter R.
Great overall experience Had to return to the location the next day after discovering my truck did not contain blankets or a moving dolly as was detailed over the phone-could have been remedied with a 2 min check from employeeScott V.
Le client n'a pas laissé de commentaire.Lonnie B.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.James F.
Didn't even HAVE to get out of the truck! These guys know what they are doing!!Rick J.
Le client n'a pas laissé de commentaire.Renee R.
Le client n'a pas laissé de commentaire.BRANDON B.
n/a The guys are very helpful!Stephen I.
Great job by the entire crew. Will definitely use this location for any future rentals.Howard B.
Le client n'a pas laissé de commentaire.Kenneth R.
Le client n'a pas laissé de commentaire.Teressa P.
Le client n'a pas laissé de commentaire.Robert M.
Great place to rent a truck. Always easy, quick and friendly.TOMMY K.
Staff was very helpful. Service was great.Ralph A.
Easy to pre-register online, so pick up took about 5 minutes. Much easier than when I rented one in NC last year.Christine B.
Le client n'a pas laissé de commentaire.Manuel F.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.BENJAMIN A.
This was by far the most disgusting rental I have ever received. The truck was obviously not cleaned between customers. The steering wheel had a sticky substance on it, there was some sort of sticky substance all over the cup holders, and the truck smelled disgusting. I picked up the van with the self service app after hours, and the utility dolly and furniture dollies I requested were not in the van. I had to make other equipment arrangements to help with my move. However I was still charged for the equipment rental even though I never received it. With this whole COVID mess I was terrified being in this van knowing it had not been cleaned and sanitized AT ALL it seemed like in ages.Deanna H.
Le client n'a pas laissé de commentaire.BENJAMIN A.
Everything was great! So I keep it the same.David P.
Le client n'a pas laissé de commentaire.robert K.
Le client n'a pas laissé de commentaire.M G.
Le client n'a pas laissé de commentaire.NANCY A.
Le client n'a pas laissé de commentaire.David L.
The gentleman was nice and willing to help me with questionsSamantha F.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Kaen T.
Was friendly and good serviceGustavo G.
Both guys at the counter were awesome, thanks for the helpEric S.
Best U haul experience everHoward H.
Le client n'a pas laissé de commentaire.Veronica H.
A very friendly and prompt crew! Great experience and highly recommended for a great truck rental experience! A+Shawn E.
Le client n'a pas laissé de commentaire.Geoffrey B.
Tight quarters for drop off.Barry L.
Tank was 3/4 Full. I traveled 12 miles only and replaced 5 gallons of fuel to bring it back to 3/4 Full. Was charged extra 20 $for fuel by this franchise. Upon dropping off the truck, I informed the office manager, live-in property manager of not full tank. Since I dropped off truck after hours, I used your on-line check out process. I have screenshots. This location charged me another 20 $in drop off fees. Bringing my 50 $rental to 100 $rental w tax! Despicable. Will certainly let my social networks know not to ever use this location.iRVIN B.
Excellent excellent customer service at this location. We rent trailers often and the staff is just amazing!! Thanks guys keep up the great work!!!David A.
Le client n'a pas laissé de commentaire.Jacob R.
Really nasty people to get a U-Haul from very rude disgusting I don't recommend this place for nobody to get a U-Haul fromashley R.