The back of the all be it empty… was full of dirt and mud.
Kristin H
Customer Reviews for Midgard Self Storage Anderson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The person who rented us the equipment had no idea that you must cross the chains of the trailer had me actually uncross them before I could leave!! I of course stopped somewhere and crossed them I thought that it was kind of crazy!!
Noah FGreat store manager.
Kevin KFor some reason the truck required an unusual amount of correction to keep straight.
Jameson GMelissa, the one I got the truck from she was awesome. She was very knowledgeable very helpful with helping me make decisions. Will definitely use that location again.
Michael BIn and out fast
Edward BYes. We also used one of your local movers , McKinney. Movers. I recalled using Michael before, with excellent results. When I told your representative I wanted his recommendations for the movers
JD CGreat people!
TIMOTHY HNo complaints. Pickup and drop off went very smoothly. Well done.
Jones CNever use U-Haul again reserved 2 times both times became unavailable promised to have my mileage lowered as a being messed up 2 times didn’t happen my bill was more than I could afford never again
Star CTruck had a pull to it if you went over 35mph
Tonya SFriendly, fast, easy peasy. Thanks
Greg BI received the van a day late, and when I received it the engine oil needed to be changed, the front tire air was low, and the left blinker was burned out. It was an overall poor experience only slightly made better by the employee I spoke to being kind.
Elizabeth MThe lady who released the rental to me was very prompt and helpful.
Leslie HI was very pleased with the service.
SAMUEL CExcellent, and the customer service was amazing!!
Jay MThe associate, Fatima, was very knowledgeable and professional. It was a pleasant experience working with them.
William RThey were perfect
Mark GSite was great
Timothy TVery professional
Edward RTruck had not been cleaned prior to me using it, pictures of the truck to approve were very misleading, the truck had scratches and marks all over the outside, the pictures did not have any of these in them. Went inside to let the person working know my concerns, she said oh it's ok all U-Haul trucks are messed up like that?? This truck had not been inspected from the last time it was used yet I was expected to approve the false pictures? Not pleased at all
Cyndi MApp was slow. Keys were also not inside the truck as described in the app, which could cause issues if pick up is occurring in off-business hours. Return was easy, but again, app was slow.
Grace BNot sure why I was charged $184,96 when it should've only been about $60
MONICA RThe associate that helped did an amazing job. She should get a raise!!!!!!
Luke MVery bad service
Said UThe staff was friendly and they had the trailer I needed. Easy pick up and return. I'll be back to rent from them again.
Daniel AGood job.
AVERY JExplain how the mileage rate works better than they did for me. I oiled the drivers door for you that was squeeking badly.
Eric NIt would be nice to be told drop off location upon pickup to avoid surprises. There was some confusion about this that caused an error in billing and I had to call to correct.
Millicent KHad to sweep out back of truck. Wasn't done when we picked up but made sure it was done when we returned it.
Lutz MNothing really
Crystal MExcellent customer service.
Duane HThe 2 ladies that checked me out were very helpful and kind.
Sherwood OCharged more than I should have been
Doug HExcellent customer service. Will definitely use again!!
Jody FThey were a huge help getting the trailer off the ball.
bill mEmployee was very helpful and knowledgeable.
RICHARDDEREK Sexcellent young ladies running the facility. Very helpful and personable
Kristopher JThe two young ladies that assisted me were very well informed and helpful beyond normal expected measure. The cheery demeanor actually enriched my day.
Kristopher JThe middle seat of the truck had spilled food dried up on it which gave the truck a bad odor. Fortunately it was a short distance that I had to use the truck.
Bruce RThis location needs no improvement. The staff was professional and polite. The woman on duty treated me like she appreciated me using their location. The truck was clean and functioned as I expected. Highly recommend this location.
Ronald BI felt like this location was trying to skimp with the customer. When I got in the car, it had one mile over what the initial contract had. No big deal, I took a picture and re-submitted it. Then when I dropped it off, I had it at the same location I picked it up with. However, they charged me 2 more gallons after I dropped it off. It obviously was very close if they only added a mere two gallons. It's skimping around the edges and trying to stiff the customer. I will never, nor will I recommend, this locaiton.
Bronson SExcellent customer service
Bartavia HIt wasn't that the location was bad it was the whole reservation and pick up experience that just really stunk. I tried to reserve a whole week ahead to make sure everything was good and everything about it went wrong. Quoted a price that was 50 off at pickup. Actually had to cancel reservation and redo it!!! It was a mess. Now the return of the equipment was handled AWESOME! The lady at pickup was very nice but they didn't have anything in order and I tried to make the pick up for my husband as easy as possible but it wasn't in the least. Next time( if there is one) I will just wait till day of to get equipment and take my chances.
Shannon ENo issues with the pickup location. U-Haul needs to improve it's ability to react to customer reservations and provide accurate and timely pick-up location information. I've had to call to correct something for the last 3 of 3 times I rented a U-Haul truck.
Richard MAwsome!!! First time renting a uhaul an it was great!! Definitely recommend!!
Michael BKnowing how to pull up the reservation and processing paperwork from that information would have saved about 20 minutes in the process. When I asked to add another driver, I was told I would have to call the customer service line again to do so (another 10-20 on hold).
Juanita LNo comment
Durrant BKinsey and Gary were extremely helpful in getting us the trailer we needed when our online reservation couldn't be found.
Scott G