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Eulizes R
Customer Reviews for MidGard Self Storage Cox Blvd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great place! Easy to get to truck so early in the morning, just a couple of clicks, then go! Very friendly on the phone and great price!
EDWSRD GThank you for helping to make my move easier!
Caroline WPlease check to make sure the truck is ok the first one was very loud and when i drove it off the lot the check engine light can on took it back and received a upgrade again thank you afterwards everything was great just a little delayed
Vaniece PVery clean location. Nice professional staff.
Allen WTruck was nice and cool and drove really
jasmin rvery friendly service
Jamarcus LEverything was good as is .
Mary HExcellent customer service (Brooke) Professional Friendly
James HI have rented two tow dollies from this location over the past two months. The personnel were very good and accommodating. However, today I noted a second charge for my second rental with a late fee attached. I did returned the equipment as requested and to the location identified for the return. I am disappointed that this has required additional time for me to respond. The equipment was difficult to use. Much more so than should be required. The springs on the release bracket have been replaced with springs that are too large and strong. This makes releasing them to drop down the ramps to drive on too hard to release. Also, the brackets to ratchet the straps to hold the tires in the wheel well are not operating properly. This required an inordinate amount of time to load and unload the vehicle onto the equipment. Rather than bill me for an additional day--which is an error-- I should have gotten the rental at a reduced rate to compensate me for my additional time and effort.
Randy PRien
Rodney HIt was closed, but it was nice, easy, and close to my destination. I really appreciate that.
RODNEY SI couldn't have asked for a better experience.
Vanessa HRebecca was great help in resolving this matter.
Stacey IPreviously this location was excellent. This time, the new employee was terrible. When I went to the location to arrangefor a trailer the location was closed at 10 am. I called the location and my calls were never returned. I arranged for the trailer through the 1800 Uhaul number, when I got to the location to pick up the trailer it took 30 minutes to get on the road. The employee did not help get the trailer ready for departure but I had to wait again for her to allow me to leave. The employee does not understand customer service. I will not return to this location
James GOutstanding customer service. Pick up and return was seamless. Staff was knowledgeable, professional and courteous.
Charlie MEverything was good no problems
DEBORAH HAnswer telephone and the equipment I needed was there.
Marshall DI'm very happy with my experience. The staff is courteous, kind and competent. Annika is awesome. My compliments to MidGuard. I will be back.
John PWe spent so much time trying to find the keys to the 20 ft truck then ended up with a 15 ft truck. Lost one of my helpers because I was late and I was told my cost would probably be no more than $66.00. I was suppose to have the truck a whole day but the reservation said 4:PM. Contacted the office about the time which was changed and my bill ended be $93. And changed. I wonder how many other people have had this same problems with U-Haul. I will be checking on Facebook
Andrea SFirst assigned truck didn't start. An improvement would be for someone to check out the vehicle before the customer arrives to pick it up.
Phyllis JI had a reservation and was not able to pick up at reservation time before hours causing a delay in my move and my help to no longer get help me. All of the equipment I reserved was not available and what I did get didn't work correctly. (Appliance dolly) really disappointed
Virgena KBoth ladies were very helpful This is mu 4 th rental in the last 3 weeks from this location
JEFFREY GEasy to do business with at this location.
Agee GThe young lady that assisted me was very helpful when I experienced trouble with the app.
Amy KThe uhaul had too many miles on it and the transmission was jumping, returned early
Steven BClean,friendly,fast return.
Allen GExtremely convenient. Return receipt was accurate and prompt. If needed, will definitely use again.
Rashad LFirst of all, Nicole helped us with the rental and was very courteous and professional. Even though she was having internet issues, she handled the check in & out quickly and smoothly. She is a great asset to the UHaul business! During our time with out UHaul trailer, we had a flat. This was handled through UHaul and our assistant was kind, courteous and professional. He stayed in touch throughout the process of getting the flat fixed and us back on the road. I just wish I remembered his name so that I could mention him here. Overall, our rental was very easy and enjoyable thanks to the professional team with which we came into contact. We will definitely use UHaul whenever we move. Much thanks to the UHaul team!
Bret LEverything went smooth and the lady at the desk was helpful and super nice!
Leah SIt was very well run and friendly!!
Jennifer LThe service is always excellent
John PThey did not have the appliance dolly or blanket I had ordered. The car dolly did not match the pictures of the previous use, the straps on the car dolly were worn down and unreliable to secure a car for an 11 hour drive, the taillight of the dolly went out an hour into the trip. The cab of the truck was not clean. It was covered in dirt, crumbs, and trash. Overall horrible experience and made the move incredibly more stressful
Danniele BThe MidGuard location is well managed with polite, caring, competent professionals. It is a pleasure Dr king business there.
John PThe girl there knew absolutely NOTHING about the truck. When I asked about anything, her reply was "I don't know." No attempt to look any answers up or help in any way. It was appallingly bad service. UHAUL, TRAIN YOUR STAFF!!!
Kara BLonger ramps on the 26 footters... Mine was way too short and too steep
Arlis PWe only took the truck about 12 miles and no money was refunded
Sherry TMiserable U-Haul experience. I reserved the truck pickup at another location and was moved, without my consent, to this location. Staff at the original location was bewildered when I showed up looking for my reserved truck. 414 Cox location was in 25mph construction zone, staff was friendly and had a truck, but I was still behind schedule. Ultimately, I didn't get to use the truck for the purpose I rented it for because of the change in pickup location and to drive time/route changes. I put a bunch of miles on the truck, wasted gas money, wasted my time and the people's time I was picking up a purchase from. Because of running so late, their time did not allow for the transaction to happen. Truck sucked, no cruise control, mirrors wouldn't stay adjusted, sounded like the engine was struggling sometimes even with no load regardless of tow/haul or no tow/haul settings. Your asking for what you can do for your next customer, how about making the situation right for one you have monetarily hurt? I would honestly like a refund and additional compensation for my wasted time. Don't send an email with the reservation location and then change reservation locations. Don't change customer pickup location without direct contact and consent to do so.
Brian SI paid for furniture pads but they were not in the truck. I was charged a cleaning fee and the truck was not dirty when I returned it. The truck was not well maintained. The check engine light came on while I was driving it back to the store. I will not be using this location or UHAUL again.
regina bNothing. It was a great experience
LOUKISHA AThe lights were Not working properly. I was not able to take my motorcycle to Savannah with me for my job.
MICHAEL RNicole.is good.at what she does and.you can tell.she love what she does
BERNARD BNo instruction where to park the truck since no one was there, had to park it in front of the building…..small parking lot I will mention too
Justin SNA - the service was great and professionalism of Nicole was superb
Steve PTruck was ready on time. Truck was clean and in good operating order. Staff was friendly and professional. Would rent from them again.
JOEL NClean the truck it stunk and it rattled terrible
Linda BMidguard in Sheffield was exceptional! The van was ready and clean. The check-in and check-out process was very streamlined. Itb was an excellent experience!
William BKeep doing what you are doing. Nicole at this Midgard location is the best!
SABRINA FNothing, everything was great .
MICHAEL RChange the way you do business. I had a 15 ft truck for 6 hours. It ended up costing me $200.00. Why charge $29,95 for the truck then tack on 0,99 cents a mile. I went 97 and was charged for 112. Then it cost $50 in gas. I feel like was charged entirely to much for the price.
PATRICIA SI would highly recommend this location to anyone looking to rent any type of Uhaul the young lady at this location was very friendly and helpful I would definitely use them again
James TAbsolutely amazing experience was convenient and quick and easy the lady I spoke with Nicole I believe was her name she was so pleasant definitely will use this location for any future needs
aubrey pCustomer service was excellent at this location
CHRIS P