They also changed our drop off location to somewhere 25 minutes away and we had to speak to 5 people to get this taken care of so we wasted two hours on different phone calls because everyone that was supposed to be able to help could not finally was able to speak to a manager and she took care of the issue right awayGreg A.
Customer Reviews for Midgard Self Storage Lena Rd LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service, very efficient and friendly. Highly recommend this location.Michael R.
Our rental was booked with a pickup time outside of normal business hours so we were set to use the 24/7 truck share. The app would not work, after calling U-Haul they informed us that this location did not offer it. We had to leave and return later, which set us back for the day. Sort it out in the App properly pleaseCHRISTINE P.
Le client n'a pas laissé de commentaire.Ivelisse R.
Maddison was greatIVANBARRY D.
Ask for Madison !!! 5 Star serviceKURT F.
Le client n'a pas laissé de commentaire.GEORGE D.
Fantastic experience. Needed a quick truck to pick up a sofa. Was in and out no problem the girl behind the counter was fantasticStephen C.
Midgard self Storage, great customer servicejose C.
My service / customer experience was outstanding. Staff were very helpful, & the check-in / check-out processes were streamlined & efficient.Mark D.
Le client n'a pas laissé de commentaire.Alison C.
Le client n'a pas laissé de commentaire.LARS N.
Went to drop off truck and place was closed and worker was not due to be back till 10:25am. Went home came back at 10:30 and waited till 11am and still nobody available. Also parking lots was full and no available parking spaces. So parked at curb of the lot.Candice T.
The front desk person was friendly, efficient and hard working. Pleasant, too.DAVID Z.
Employee wasn't wearing a mask the entire time I was there but I had mine on so I felt a lil safer.ANTHONY D.
Madison was great!!!!!MICHAEL W.
Drop off went well. Vehicle was a little $$ I only needed for 1 day but had to pay for weekend, seems not cost effective to the renter?LAWRENCE F.
Midgards Self Storage on Lane Road is the best storage company I have ever used. The staff are very helpful and quick to make suggestions to help their customers.MELISSA P.
Le client n'a pas laissé de commentaire.Oleg B.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.John V.
Very friendly and accommodating.ROBERT N.
Once again, Midgard Self Storage, shows why they are the best around for UHAUL service. Madison and Laidy give top notch service. We run a local moving business, Total Package Moving, and we rent very often from this location. Clean... convenient... friendly!!! Who could ask for more???MATTHEW N.
Good experience renting uhaulMohammed T.
Le client n'a pas laissé de commentaire.MICHAEL S.
The person who helped me was amazing! She was quick with the paperwork, very friendly and super accommodating. I will definitely rent here again. Thank you for helping to make my busy move less stressful!ANDREW F.
Always friendly always helpful. You get what you ask for. Been there twice will go againKevin B.
Le client n'a pas laissé de commentaire.Steve H.
Freindly, helpful staff! Cargo van clean and great working order.Lisa L.
Le client n'a pas laissé de commentaire.GREGORY L.
Le client n'a pas laissé de commentaire.STEVEN W.
Le client n'a pas laissé de commentaire.GEOFFREY G.
Le client n'a pas laissé de commentaire.Paul V.
Le client n'a pas laissé de commentaire.ANDREW EDWIN M.
Great experience very postive and no issues with this adventure. jerry bowlesJERRY B.
Madison was topnotch in the office arranging the rental for me as I was having trouble with the Uhaul online set-up...excellent service and customer prioritized...pleasant experience...highly rated! Will use again soon!Anthony B.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Tia M.
Le client n'a pas laissé de commentaire.STEVEN J.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.Christine C.
The staff was friendly and professionalMichael P.
The place I rented from was great. People were great. The truck I rented was the wrong truck. I wanted a pick up and there wasn't any. None in the area. Very upset that I had to use a box truck instead. Very disappointed in uhaul. Definitely will have to think very hard about using you again. Disgruntled and angry. This was a uhaul error and not the place. Horrible experience this time. I just moved to Florida from NY. I rented a truck and trailer. Spent over 3 000 $and figured I would use you again for a pick up. Man I was disappointed. Very upset.Robert J.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.DUSTIN T.
Your appointment 800 line totally screwed up my reservation , twice ... and this manager at the Lana location was amazing and witty . That is all I can say otherwise if I get into details with my 800 reservation experience it's going to get ugly .menelaos T.
It was perfect just the way it was..john M.
Le client n'a pas laissé de commentaire.Michael S.
Very good customer service. Rental available for last minute booking.JEFFERY S.
Le client n'a pas laissé de commentaire.John M.
Don't know if location has authority to extend time but days allotted to load and travel were too restrictive. Takes more tine to load, secure and unload a 20' truck or larger than a 10' truck. Driving is also a bit slower.RON S.
Your review does not take comments on company policies which is what I have biggest problem with.RON S.
Le client n'a pas laissé de commentaire.kathleen B.
Very helpfulMohammed T.
Not a thinggary L.
Le client n'a pas laissé de commentaire.john M.
Le client n'a pas laissé de commentaire.Laura F.
Le client n'a pas laissé de commentaire.RICHARD W.
had to clean the back. full of cobwebs and dustJohn C.
The lady in the office was very friendly and efficient. The truck was well maintained. Would use againRichard B.
Eddie Perez was great! His customer skills exceeded my expectations & his knowledge of all the equipment was a double plus. I would definitely recommend this location for uhaul rentals!Cekori A.
Le client n'a pas laissé de commentaire.ANGEL M.
Le client n'a pas laissé de commentaire.Andrew L.
Excellent customer serviceJuan C.
Le client n'a pas laissé de commentaire.LUIS D.
Le client n'a pas laissé de commentaire.Victor A.
Le client n'a pas laissé de commentaire.dianne P.
Everything was great thank you.michelle R.
Le client n'a pas laissé de commentaire.Dennis I.
Great customer service and convenience. Thank you!!michelle R.
I was suppose to pick up equipment at 9AM but both employees were late in arriving so that delayed pick upGENE B.
Le client n'a pas laissé de commentaire.Jeffrey P.
Le client n'a pas laissé de commentaire.Kennneth H.
Le client n'a pas laissé de commentaire.Rocio R.
Le client n'a pas laissé de commentaire.Daniel S.
I reserved the uhaul at another location a week before the reservation and received confirmation that day. The day before the reservation, I received a text message saying the reservation was at a different location. When clicking the confirmation number, the original reservation's address was listed. I tried calling the new reservation's location and no one got back to me. I then was on hold with uhaul for over 30min for them to tell me to go to the new reservation's location. I was in my car for 10min at the location awaiting response from the â€œonlineâ€ system for the keys. I did not want to wait any longer as 2 other costumers had gone in and out of the location with keys while I was waiting for the online response. I went inside and was told they had to cancel my reservation because I went inside before the online process was complete. I had to make the reservation all over again. Upon backing out with the uhaul, the gentleman guiding me was getting frustrated and was not pleasant. I was at the location for 30-45minutes. My destination was an hour away and was given 1/4 of a tank of gas. I did not know the mileage per gallon and filled up the tank to be safe.DEBRA R.
Le client n'a pas laissé de commentaire.Susan O.
Vehicles should be rented with full tank not a 1/4 tankRichard A.
Can not understand why I was rented a truck that as soon as crank up the truck the check engine light came on and before I got the end of road the the light started blinking.Calling 1800 go uhaul did no good I had stay on hold to get the truck for 45 minutes because after somebody canceled my order before I got to my pick up location which was way out of my even though I had requested pick up from location 5 minutes from my home. then the next morning when I e mailed roadside help and ask them to call me they sent a text asking if the light was blinking they told me drive it to a location 40 miles away in the wrong way from where I was moving when I told them no they sent me to a location in Bradenton still out of my way.Thomas R.
Le client n'a pas laissé de commentaire.Bill C.
Le client n'a pas laissé de commentaire.LUIS D.
Charged me for hand truck and mats that were not ordered or used.Laurie H.
Nothing it was perfectWYNDAL M.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.Matt B.
This Lena Road ficility is in a class of its own. Very clean, knowledgeable and friendly staff and they really take care of you! Best i have ever worked with. jJohn W.
Le client n'a pas laissé de commentaire.Andrea S.
Not a thing. Was a smooth transaction, and great customer serviceDiana F.
Le client n'a pas laissé de commentaire.Jill H.
Le client n'a pas laissé de commentaire.Paul G.
Let your customers know when the truck they reserved will be available.Kendra H.
The truck did not have a consistently functioning air conditioner or defroster - an issue while driving through 90 degree heat and pouring rain. The check engine light came on during the drive from our home to the drop off location.Shannon P.
Great and friendly customer service.Lawrence J.
Wrong truck number sent out through U-Haul app, poor directions on confirmation through app. Box no. and key worked, but mileage on app. said 8k but actual truck was 199K and prevented me from completing mobile check in with updated mileage. Truck had none of the blankets or equipment ordered through app. At the vehicle return, Eddie, from Mid-Gard, was not helpful and told me â€œwe are not U-Haulâ€. Trrrible experience! Greg WrightGregory W.
Le client n'a pas laissé de commentaire.Vittorio F.
They were wonderful to deal with!!rene H.
Truck was left with 1/4 tank of gas. I reserved it for 2 days, but returned it at 5pm 1st and was still charged for the 2 days.Shawn P.
Again I'm receiving email saying someone rented a U-Haul and it's coming to my personal email I used to be an employee for this very horrible company that likes to rip people off somehow my email is being put on there U-Haul customers accounts I better not find out it's fraudulent I will get the employees involved somebody better respond to meBaban K.