Customer Reviews for Midgard Self Storage Rock Hill LLC
(U-Haul Neighborhood Dealer)

1 108 évaluations

2107 Big Oak Ln   Rock Hill, SC 29732
(1/4 mile from Hwy 161/Hwy 901 intersection near Walmart)

(803) 324-4691

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(803) 324-4691

2107 Big Oak Ln
Rock Hill, SC 29732
(1/4 mile from Hwy 161/Hwy 901 intersection near Walmart)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff amazing, attentive, speedy

John Nichols 
Évaluation :
5

Kelli was great in supporting us with this unexpected rental. Easy registration, confirmation, pickup, and return process!

Todd Brinkley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Schepp 
Évaluation :
5

Pricing was way too high for this rental, it’s 75 % cheaper at your competitors!

Jason Olander 
Évaluation :
4

Kelly was extremely helpful and welcoming

Jessica Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Padden 
Évaluation :
5

Nothing to improve

DELPHENAELIZABET FRANKLIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod Heath 
Évaluation :
5

You were very thorough!

Tracey Durant 
Évaluation :
5

Very professional very helpful and very very nice

WILLARD KILLER WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda scarpa 
Évaluation :
5

Very friendly and willing to work with you.

Harold Rapp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA LANGDON 
Évaluation :
3

Dropped off after hours. No parking for returning large truck with auto transport. Need to have easier area to park for late returns.

Bryan Sabo 
Évaluation :
5

I really can't think of anything. I have used other storage facilities around town and the customer service here is exceptional and fair. Now if you're looking to play someone for the fool, they're not the ones, but they will let you know politely. How you act after that is on you.

Mara Anderton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Lyon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD HARGUS 
Évaluation :
5

Very flexible and accommodating. To the point where they were going to take their time to quote me business elsewhere on my behalf. Who does that? Amazing customer service. Rented a 5x8 enclosed trailer. Definitely would recommend 10/10

CASEY LEFEVER 
Évaluation :
5

Paul was very welcoming and friendly. Easy drop off experience. Highly recommend this location.

LENORE COLACIALLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Billings 
Évaluation :
5

Kelli was very helpful. Went out of her way to help me reserve a van I needed in a pinch. Merci

Kristofer Rosario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SU LEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Seeger 
Évaluation :
5

Uhaul customer service is horrible and totally lazy!

Richard Burnette 
Évaluation :
4

The mobile experience was not desirable.

Marcus Brent 
Évaluation :
2

The doors were locked when I arrived to rent the truck on Monday and The doors were locked when I tried to return the equipment on Thursday. I ended up waiting 40 minutes and calling the number multiple times before the employee arrived to unlock the door and complete the transaction.

andrew lazenby 
Évaluation :
5

Drop off was very efficient with no problems.

Richard Patterson 
Évaluation :
3

Returning the trailer was a bother. Even though there we no other customers present Stephanie struggled to check me in. She said this was because I was returning the trailer prior to its due date. She struggled with her phone and the computer to get me a receipt. After 19 minutes of waiting I just asked her to print her name then sign and date any piece of paper stating I had returned the trailer in good order. She failed to put her last name on the paper until I prompted her and it is not signed. She was friendly, but I believe either the U-Haul software needs updating or she needs a little more training with the software. The Midgard location is spotlessly clean, well presented, and inviting. I do understand that computers can be troublesome and do not wish to throw Ms. stephanie under the bus.

Jerry Rogers 
Évaluation :
3

Contact info is all over the place. Time was 1:30pm at dropoff, door was locked. I called number posted on the door for these occasions, call went to voicemail. Called number of location on contract, same result. Callled a second number of location on contract same result, voicemail. Called number for pickup location and spent 20 min convincing then I did indeed pickup from this location, his solution was to use dropoff app. Spent 10 min and the app was not finding my location by then someone drove over in a golf cart and I finally got it returned.

David Sostre-Baez 
Évaluation :
5

The U-Haul app sucks. I tried to check my truck in for 15 minutes last night

Garrett James 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethel McRae 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Gueldner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Lamar 
Évaluation :
5

Nice people. We rented a storage unit from them also.

Michael Beaulieu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Royer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Frixen 
Évaluation :
5

The guys working were very helpful and courteous and friendly. Great experience!

Lekeshi Wormley 
Évaluation :
5

This location was terrific!

Joseph Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Beaupre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Margavich 
Évaluation :
5

Uhaul could be a leader in consumer hospitality 1. The environmental fee of $1 is just pure profits for the company and uhaul does nothing for the environment with the trucks they own 2. Mileage charge on top of refueling is a double charge and you pay more for the service by 2x the truck fee - double dipping 3. NO - NO maintenance or repairs on trucks that are damaged but charge the customer 10x the charge it would normal cost to repair - BUT again Uhaul doesn’t do the repairs and instead keep the $$$ for their profits 4. False advertising on green energy and $$ mpg dial that doesn’t really do anything for the mpg saving - big hoax - uhaul doesn’t have green energy 5. False representation of insurance costs and coverage- although some people do not have appropriate personal insurance- the scare tactics uhaul places on society that the charges are to repair damage is so high they are forced to buy different levels of insurances by uhaul - JUST HAVE 1 overall insurance and charge $9,99 for it and more people will likely go for it - I use my own insurance 90 % of the time depending on situations because I call my insurance and ask the coverage questions Stop gouging the people for your bottom line it is the problem that people have with capitalism- corrupt capitalism that is - I believe in capitalism but not screwing people Oh and the truck I used had old dirt around the steering wheel and the steering wheel was horrible - the material was worn down and slick The ignition was hard to turn over and I had to jiggle it to get it to turn - AGAIN maintenance that is not done

ROBERT BULGARINO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL CHAPMAN 
Évaluation :
5

I would like to see U-Haul staff go over control switches and knobs what they do and how to use them.

David johnson 
Évaluation :
5

My experience with U-Haul Midgard in Rock Hill, SC was excellent. I would mention that their agent named Daquan made that experience exceptional, and very professional. With confidence, I recommend this place to anyone and look for Daquan.

EMMANUEL MUSEWU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Adams 
Évaluation :
5

Quick and friendly customer service. Rental truck was clean and ran very good.

Samuel Moore 
Évaluation :
5

Who ever drove it before me had thick red mud in floor of the truck and there was a very little bit of gas in the truck when I got it but other then that the employees that helped me were very nice and helpful

Chasitee Grase 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA HARWELL 
Évaluation :
4

i have recommended this location to my kids and friends they have all used this facility. Good employees .I have and will continue to use this facility.

Patrick Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Secelia Sims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER DEESE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Reynolds 
Évaluation :
5

Great customer service at this location very helpful and friendly!!

James Price 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Beaupre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Rhodes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Halsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Washington 
Évaluation :
5

The people here at this are awesome and always very helpful! I have never had an issue and I will keep coming back. Thanks so much!

RICHIE COLLINS 
Évaluation :
5

This was the best uhaul location. Associate was very knowledgeable and professional.

Bennie Nobles 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Moffatt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Lantz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Primm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY SIMMONS 
Évaluation :
3

It was very difficult to find the drop off box for the keys and the business was not open at the time to help us.

Paul Wojciechowski 
Évaluation :
2

I called the location and rented a car trabsporter, they asked me questions about both cars, drove almost 2 hours to pick my truck justbto find out it didn't fit, guess the rep forgot to ask if f150 was a double cabin or not.

Angel mendoza 
Évaluation :
5

The customer service guys were very nice, knowledgeable and helpful.

Erica Brown 
Évaluation :
5

Employee was amazing and super helpful

Dennis Campagna 
Évaluation :
5

Excellent staff friendly ,helpful easy pick up and drop-off.

Jose Suazo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Pierson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES HOLMES 
Évaluation :
5

Two guys at the desk were helpful and knowledgeable

Galen Dennison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Buice 
Évaluation :
5

Lower your prices.

MATTHEW HORNE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette Mulcahy 
Évaluation :
3

There was a truck parked in the middle of the parking lot limiting the spaces available to park our car when we arrived.

Paul Pierre 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Arnold 
Évaluation :
5

See above

Tara Player 
Évaluation :
4

Maybe let your customers know that you don’t have a ramp on back of trucks and they will have to dead lift items.

Stephanie Herron 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kea Harper 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Plachecki 
Évaluation :
1

I was supposed to be picking up truck AND trailer together but when I arrived I was told they didn't have my trailer and that "this uhaul thing isn't worth it" by the guy working. 3 phone calls later on my own - not by the customer service rep behind the counter. I found out that my phone number didn't get updated in your system so you sent a text to the wrong number telling me that my trailer had to be picked up at a separate location approximately 30 minutes away.

Sarah Busby 
Évaluation :
4

Signage on where to park your u haul. Was confusing on where to park

Joseph Hatten 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Hart 
Évaluation :
5

Would prefer to start/end with a full tank of gas.

Patrick Cote 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Greer 
Évaluation :
4

The location did not perform a walk through of the vehicle with the customer for any damage. I would assume this would be a requirement before leaving the lot.

Shawn Hinson 
Évaluation :
5

All agents were amazing

Latricia Gay 
Évaluation :
5

There was sunflower seed Shells under the seats.

Robin Bixby 
Évaluation :
3

I reserved an appliance dolly, but found out at the last moment they had no dollies on sight. How do you take a RSVP but not have the equipment? I gave an estimated mileage and was told I wouldn't be charged for what I didn't use. I was still charged even though I was easily 20 miles under the estimate. I was given zero information as to my final charges with said mileage. I was then charged an additional charge that didn't show up until the next day with zero explanation. Perhaps had the guys actually checked the truck in instead of just taking the keys, I would've known about their shady dealings.

Jacob Stancil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Gissendanner 
Évaluation :
5

Cracked windshield but was informed about it & had the option to upgrade the vehicle for free, we declined but much appreciated the offer

David Stohl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Daniels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tajun Davis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kyle parrino 
Évaluation :
1

I have a picture to prove the gas tank was left at the same level as it was upon pick up. Regardless, the drop off location charged me for additional gas.

kevin phillips 
Évaluation :
5

Great customer service! Associates were very patient and helpful. Will be using this location for future needs.

JETTIE CRAIG 
Non les évaluations ont été soumises pour cet établissement.

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